Southern Appalachian Auto, Inc.

May 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about her dishwasher and microwave.We regret her continued disappointmentIt is our understanding that the manufacturer determined that the dishwasher does not qualify for a replacement at this timeA service call has been scheduled. Our representative contacted the manufacturer and was informed that they have no service history on file for the microwaveIf she still needs assistance, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.parts were ordered once already, that did not fix the problemNow there are additional parts order for the second timeI understand the first option is to attempt to fix the tvHowever if the tv can not be repaired, I want the purchased price back on my debit cardI do not want an hhgregg store credit because I refuse to deal with their warranty departmentThis has been a two moth issueOn any tv I buy I purchase a warranty and I refuse to deal with the warranty company that hhgregg usesOf I need to I can get an attorney, or call the local news to inform people of the horrible warranty center hhgregg uses
Regards,
*** ***

November 10,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms*** encounteredOur records
indicate that there is a service call to level the refrigerator doors scheduled for 11/11/And there is also the installation for the oven scheduled for 11/18/She will receive a call the night before with her time frame.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

September 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the gift card she was offered.I apologize for any
inconvenience Ms*** experiencedWe were unable to verify that a gift card was processedIn the interest of good customer relations, we are sending her a $gift card instead of the $gift cardShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s range concern.I apologize for any frustration Ms*** may have experiencedAfter review, unless a sales
ad or hhgregg documentation has listed the product as a self cleaning oven, I regret that we are unable to return or exchange the item that is several months past our day return/exchange policyThe manufacturer’s manual should have a user care and maintenance section that can outline cleaning methodsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** *** (#***) Dear Ms***: I have received your letter regarding *** *** ***’s warranty fulfillment. I apologize for any frustration Ms*** may have experienced I regret that at this time we do not have any updated informationPer the service agreement and our installation terms we are unable to provide free installation to a replacement product for an order from May of We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***
I have received your letter regarding *** ***’ concerns about the microwave.I apologize for any inconvenience Ms*** experiencedOur
records indicate that the microwave was exchangedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I told the company when I filed the claim water was spilled on the chairI made it very clear about thatIt's not wear and tear, it cracked due to the water damageI want resolution on this materI don't want to be told I didn't go through the proper channels when I did and even the manager in Apex NC Josh said it should be covered I want this company to stand behind there productI bought a washer and dryer and microwave from this company and makes me want to rethink future purchases from them if this how they conduct business and word of mouth is very powerful
Regards,
*** *** ***

September 15,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize for any frustration Ms*** experiencedWe
forwarded her claim of damage to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called multiple times to Frigidaire (manufacturing company) and it registered the stove and refrigerator have been fixed alreadyI have attached those receipt to this complaintSince in the beginning of purchase back in August 2, 2015, I have been struggling with all the appliances broken. Everything that it was sold to me, it was damaged and maybe returned to the store by another customerIt is impossible to have all appliances damaged at onceI bought new appliances and it was so expensive expecting to last at least or years without any issuesbut that it was not the caseI don't want to be calling to Frigidaire to be replacing parts for new appliances and I still paying like a new productThe service was awful and unprofessionalAt present, I still waiting for the company to fix the ice maker...I am so disappointed with the decision and it is not fair at allThe money that I am paying is for nothing...because the equipment that I bought are not functioning fully 100%.It is not worth it
Regards,
*** ***

March 9, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience *** *** experiencedWe regret that we are
unable to authorize a return or an exchange for the televisionAs indicated in our return policy, damaged products are not eligible for return or exchange. According to our records, the delivery invoice was signed indicating that the television was received in good condition.If *** *** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his order.We are sorry for his continued disappointmentOur records indicate that the order was canceled and a refund was processedWe are unable to offer any additional amounts. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I’ve reviewed this file and it appears this is a fraudulent requestThe customer placed an order in April She canceled the order and received a refund She also mailed a rebate forms saying she had taken possession of the products and received a visa card for $(Our rebates are processed through a third party company.) She was never entitled to this rewards card Given the error we did ask for the card to be reissued in Feb 2017, however this is tied up in the bankruptcy files in March since they’re processed through a third party companyIf she feels she has a valid claim, she welcome to file a claim as a creditor, however she’s not entitled to receive this refund Thank you, Valerie T*** hhgregg E 96th StIndianapolis, IN

Dear Ms***: We have received your letter regarding *** ***’ concern about his credit card account We apologize for any inconvenience Mr*** encounteredAs previously stated, we do not have any access to the credit card information due to security purposes*** Bank can be reached at *** for further assistance We appreciate having the opportunity to address the complaint Sincerely, Z.AN*** Executive Team

September 20, 2016 *** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning his
refrigerator repairI apologize for any frustration Mr*** has experienced. On 9/7/a credit was generated for Mr*** to purchase a new refrigeratorThe delivery was fully completed on 9/10/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.AN***Executive Team

April 12, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her claim.We apologize for any inconvenience Ms*** encounteredIt is to our
understanding per our incident tracking department that the claim was denied and closed in Oct due to the damages reported were determined inconsistent with the installation and not a direct result of the delivery representatives. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract issue
We apologize for the inconvenience and frustration Ms
*** may have experiencedThe information was sent over to our vendor relations department 11/01/stating that Ms*** didn’t want to send in computerUnfortunately sending in the computer would have been the only way to get serviceWe ask that Ms*** contacts warrantech with information on where to mail in her laptop
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience Ms*** may
have experiencedWe are strongly committed to providing the best in sales and serviceI regret any inconvenience Ms.*** experienced with her dryer purchaseWe hope that we will have opportunities to serve Ms *** better
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** *** experiencedOur representative
contacted the service plan administratorIt is our understanding that the parts were received and a repair has been scheduledIf *** *** has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team