Southern Appalachian Auto, Inc.

Revdex.com:I did receive a notice saying the T.Vis available and that I can go and get one. I am going today. I was going to get in touch with the Revdex.com after because I wanted to make sure that it is the right one and that it was in working condition. Thank you for your help in this matter. If I have any issues with the T.VI will hopefully not need any further help and that HH Gregg will make sure that everything is right.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

October 5,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** Customer service issue
We apologize for the inconvenience and frustration
Mr*** may have experiencedAn exchange did take place on 10/02/for the dishwasher and OTR Microwave
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responsesAfter contacting the warranty administrator Warrantech, parts were installed on 12/21/The servicer stated that Ms*** was to observe the unit, and call back if there were any further issuesThe servicer nor the warranty administrator has received any further communication from Ms***As a courtesy, the servicer will be contacting Ms*** to see if a service call needs set-upWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm I've asked weeks ago for communication to resolve I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card But, that still will not resolve all your company has put me and my family through I am currently in the hospital Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away
Regards,
*** ***

Revdex.com:I contacted Sharp and they told me that it was up to hh greg to fix the televisionI called hh gregg and told them what Sharp had said.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is refusing to do anything about my receiving a broken product from them via an online order Since my concerns have been dismissed and I am out$for a television I received broken (through no fault of my own), I will have to take legal action against HH Gregg for which they will end up being responsible for the costs of as well I have witnesses that know that I opened a box delivered to my home with a broken television inside and that this company has done nothing to look into possible breakage during shipment or some other way the item could have been damaged It is ridiculous that a customer should have to go these lengths for something that is so straightforward and easy to solve If this company cannot refund my money (and pick up this broken television), I will be taking legal action, for which they will be responsible for attorneys fees and court costs as well
Regards,
*** ***

September 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience Ms***
experiencedOur records indicate that a return was authorizedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

September 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his television.I apologize for any inconvenience Mr***
experiencedWe forwarded his information to the service plan administratorIt is our understanding that a representative contacted him to offer assistance with scheduling serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TMcN***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
Jim ***

September 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr***
experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIF I am guaranteed a similar substitute model at the same price pointI feel that I should not have to pay for delivery due to the years of repairs and food spoilage that I have had to endure, also due to the coming holidays such as Thanksgiving and Christmas and having company over for dinners, I feel that this should be expedited as quickly as possible and that if I lose food again until I receive my new refrigerator that I can submit a claim for said loss
Regards,
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** warranty issue
We apologize for any inconvenience Ms*** may be experiencing at this time,
as well as for the service delayWe did reach out to Warrantech in regards to Ms*** claim, after which warrantech reached out to the servicerThe servicer did confirm that they never received the dispatchedThat information has since been updated and Ms*** will receive a call within to hrs
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

September 7, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint
concerning her recent orderI apologize for any frustration Ms*** has experienced Our screening process is for hhgregg and our customer’s protectionItems that have different billing and state names fall into the screening processWe regret Ms***s’ order delay and confirm that the Kuerig has been deliveredThe TV is being shipped by *** *** under tracking ID *** has the item and will be contacting Ms*** within the next few business days to set up a date and time for delivery of the TV We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Tracking information from Fedex shows that the package was received on 12/and my credit card company shows shows transactions on 11/24/for per their automated phone system.
Regards,
*** ***

October 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any frustration she experiencedHowever, we are
unable to authorize a return or an exchange for the appliances she purchased in November of As indicated in our return policy, the return period is days from the date of purchase We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 9, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** *** purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate that
there was an exchanged processed The new mattress was delivered on 02/03/For further questions, our call center can be reached at (877)456-9643.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HHGregg is not taking responsibility for this defective refrigeratorThey can take the refrigerator back and deal directly with Samsung if they wanted to do what was rightI am powerless against a big corporation unless I take it to courtIt is already public information that consumers are unable to get service for Samsung appliances under the first year warranty and I think HHGregg should make this right with the customer!
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Todd at ***, he stated that they could not do anything because there were two bulletins published/acknowledged by Samsung stating that there is a design flaw, that the icemaker will not work and will never work Todd told me to call Samsung Executive escalation, which I did, they stated that they could not replace the refrigerator, that *** needed to send out a tech for repair that the only thing Samsung could do is send out a service repair tech at my own expense This has not been resolved after 25-calls now, with another service tech coming out scheduled for Monday again.Thank you
Regards,
*** ***