Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HHGregg continues to shift their burden as the service/product provider to me They claim to have refunded a certain amount of money but have never itemized when and how so I have had to search my accounts to try to find payments I cannot account for the full amount of refund they claim to have provided I did find a refund for the installation that they failed to perform so that is now a non-issue I also found a credit of $but there is still no explanation as to how they came to that odd amount They say in their response that an additional $will be issued to bring the amount to $but that adds up to $ Wouldn't this all have been simpler and more honest if they had once itemized the credits that they say they made and the date they were issued? Andy they are ignoring the credit their store manager promised for making me drive out of town to pick up a hot plate Clearly I don't trust them because they have not been transparent in their dealings with me Who doesn't itemize bills and credits for clarity? Who promised compensation and then doesn't follow through?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]This would not fix my situation and I am not satisfied with a prorated refund for a service plan that was suggested and sold based on personal information obtained from me by the sales people. When first suggested, I declined because to me extended plans are ripoffs (such as this one) and they never hold up to their end of the agreement (such as this one). They both ensured me that if anything happened, a spill, break, dropped or any components broke that I would be covered. I only bought it based on having three teenage sons with autism and anything can happen in my home. Now after one year and paying this off in the days I am out of $plus dollars and no computer do to a cracked screen. Not good customer service by HHGregg and the sales people should be more aware of what they suggestive sale and not exaggerate what their company will do
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account. My Paypal account shows one purchase on 6/30/for $267.45. My Discover Card account shows the original purchase on 6/30/for $267.45, a temporary credit on 7/13/which was charged back on 6/30/when I cancelled the dispute after I received the paper check in the mail from H.HGregg. After depositing the paper refund check from H.HGregg it was later taken from my bank account because H.HGregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $fee
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
it is a DIRECT RESULT OF THE IMPROPERLY INSTALLED hose that leaked in between my walls unnoticed for weeks that caused this damage! They just don't want to take responsibility for their employees OR TAKE CARE of their customers which is probably why they are going out of businessWe proved the damage and the *** confirmed it and so did their representative!
Regards,
*** ***

RE: *** *** (# ***) Dear Ms***: We have received your letter regarding *** ***’s concern about her purchase We apologize for any inconvenience Ms*** has experiencedAs previously stated, due to the fact that the original purchase was an in store pick up, the doors may be exchanged. However, the unit would have to be brought into the local store We appreciate the opportunity to address the complaint Sincerely, Stephanie D* ** *** Executive Team

January 12, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about her request for a return.We regret her continued disappointmentHowever, since her order was arranged as a rental/purchase agreement, return requests would need to be handled through Acceptance Now directlyOur representatives do not have access to accountsIf she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Can you please send me the gift card because this is what was promised to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food The refrigerator broke times and the food I replaced each time was spoiled and unsafe to eat They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss Never did I know upfront that they only replace food once a year If my refrigerator broke once a year - that would be fine But, since it broke times and I lost food times; I am due $for each time, I had to replace my food Warrantech is not a reputable company and should not be allowed to do business If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable But, since the refrigerator broke three times total - I lost food times I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food The balance due is $for the last two times that I lost food The repair that apparently, fixed the refrigerator was from a different company from the other repair company (*** ***) who was unable to repair the refrigerator On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "*** ***" to attempt to repair our refrigerator If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $worth of food to keep replacing the items loss in my refrigerator It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food
Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience Ms*** experiencedUnfortunately hhGregg does not handle when and how the credits are issued, or what is deducted from themAll warranty information is handles through warrantechPlease contact Warrantech 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
We not ever shop in this store again and will let all my friends and family know of this outcome
Regards,
*** *** ***

May 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** ***
experiencedOur records indicate that the dishwasher and the microwave were delivered. It is my understanding that the store manager authorized a refund of the installation charges in the amount of $We are unable to offer any further compensation. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find it totally unsatisfactory that they sell a stove with double oven that is SELF Cleaning and expect me to use Easy OFF TO GET IT CLEANED IF NEEDED PER THE SAMSUNG REPAIR COMPANYeveryone I tell this story to laughsI promise you HHGREGG is not winning business with this kind of promotion and doing businessIn my eyes they are not smart business peopleI am a Real Estate Broker and need daily sellers and buyers and now I tell them not to BUY anything at Hhgregg as they do not stand behind their products they sellApparently they don't care and they should stand behind what they sellBut they are too short sighted to see thatWhat goes around comes around and KARMA is something I believe in.It is advertised as self cleaning and I expect it to ne self cleaningFurther the authorized Samsung repair person tells me 2x that he can't do anythingThe oven LOCKS up when you use the self cleaning featureI call that Advertisement at a minimum complaintOther complaints were it sets on foreexplodes and has caused a house fireReally, do you want me to try to risk my families and my life by using the self cleaning feature that does not work per SAMSUMG technician? I am writing to the Consumer Safety Commission for a recall of this product and then they can replace all the ovens they sold under presenceI am not going to stop until I get satisfactionThis is not satisfactory
Regards,
*** ***

October 7, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to honor her requestOur records indicate that a
store credit was authorized for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

July 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret
that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her store credit.I apologize for any disappointment Ms*** experiencedOur
records indicate that a store credit in the amount of $was authorized for the replacement of the refrigeratorIn the interest of good customer relations, we increased the amount of store credit to $1830, which is the price of the original refrigerator before sales tax. We are unable to offer any additional store credit for the water line or deliveryAs indicated in the Terms and Conditions for the service plan, only the product is covered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please inform Ms*** that Warrantech did not inspect my stove, but merely looked at the broken glass. Prior to leaving our home, the Warrantech representative advised he had ordered a new glass top for our stove. The representative advised it would ship to our home. The representative advised us to call him when the part arrived. We waited two weeks for the part to arrive. The part never came. We contacted Warrantech who then advised our claim was denied. Warrantech advised our claim was denied because the representative reported that we caused the damage ourselves. I explained to Warrantech that the stove simply "blew up" for lack of a better word. Warrantech felt my account of the incident was untruthful. I pursued my complaint through Warrantech's proper channels, but was denied at each level. After posting pictures and a narrative about my experience to social media sites, Samsung contacted my directly. Samsung sent a representative to my home to inspect the stove. The representative determined faulty wiring caused the damage to my stove. I have attached two pictures provided by the Samsung representative.
Regards,
*** ***

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur records indicate that a store credit was issued for the replacementIf she would like further assistance with selecting a replacement refrigerator, she can speak with the store management and provide invoice number ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.At this time we do not have any further information to provide for the complaint.We appreciate the opportunity to address the complaintSincerely,Z.AN***Executive Team