Southern Appalachian Auto, Inc.

January 31, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about his online purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that the order has been returned and refunded on 01/10/The FedEx shipping is not going to be refunded nor was it stated on the last response.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

February 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Stephen *** (# ***) Dear MsRichardson:I have received your recent letter regarding Stephen ***’s concerns about his rebate.I apologize for any inconvenience Mr***
experiencedIn the interest of good customer relations, we have authorized a store credit for $to reimburse him for the rebateFor further assistance with using the store credit, he should visit the store location nearest him and refer to invoice ***The store credit expires in months.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 20, 2016RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns.We regret her continued disappointmentHowever, we are unable to offer Black Friday pricingIn the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]On 4/6/18, we went to our local H H Gregg store at their request (by telephone on 4/5)We were asked to look over their display and find a comparable mattressWhen the manager spoke with us, he suggested we look at the Tempurpedic, which we told him was completely out of our budgetHe left to make a phone callAfter a time, he returned to tell us that Serta was going to build another Prodigy Everfeel for us, which would take to weeksSomeone would be in touchWe were very satisfied, but asked for this in writingHe told us we'd get verification by emailWe have not yet received any written verification, and are very reluctant to consider this verbal promise a permanent resolution due to past history
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding Mr***’s finance and TV concern.I apologize for any inconvenience Mr*** may have experiencedAs
a company hhgregg does not have access to the card administrator’s records*** Bank can be reached at *** and will be able to answer any credit account concerns in further detail than our store personnel In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our return/exchange policyStreaming devices may be able to be used to obtain access to HULUWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding Ms***’s Warranty concern.I apologize for any inconvenience Ms*** may have experiencedI regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They stated the unit was to be installed on Febhowever now they are stating the unit was totally damaged and they had to return. I was supposed to receive a call from the General Manager on Feb and never did once again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805813, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint against H.H.Gregg on September 9,2015. On September 18,I received an e-mail from you with an attached response from James TMcNees, Director of Service Operations for H.H.Gregg stating my complaint had been forwarded to the appropriate personnel and a representative should contact me within fifteen business days. I accepted that trusting they would finally address this issue with my damaged awning. It has been twenty-three days, and I have heard nothing from H.H.Gregg. Please reopen this complaint. Thank you so much for your assistance with this matter. Sincerely, Beverly AFleming

November 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his refrigerator.We regret his continued disappointmentHowever, our representatives are not authorized to override decisions regarding repair coverageMr*** may have the option to request that an alternate service provider evaluate the refrigeratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** T***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be better than nothing
Regards,
*** ***

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns about her order.We regret her disappointmentOur records indicate that a refund was authorizedMsHarris should receive it in the next days if she has not received it alreadyIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about her chair.We regret her continued disappointmentHowever, we are unable to override decisions regarding service plan coverageIf *** *** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I talked with Fedex as per your request and they have done trackingThey showed it was delivered to a business and I"m a residential homeThey also sent the driver back out to try and figure out where it is and they couldn'tFedex called and left me a message to refund the money or re-ship as they left Stephanie a message as well and I also passed along the information to Stephanie when I spoke with her on the phone two days ago. So you are postponing me receiving the item that was a Christmas gift to someone or refund the money so I can buy one comparable. The customer service that you have shown is really below parYou have to call a million times and get put on hold each time from 28-minutesOr you don't return the calls as you have stated.This is my first purchase ever with your company and you are showing me that you aren't staffed properly for holiday seasons
Regards,
*** ***

October 22, 2015RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about her dryer.I apologize for any inconvenience *** *** experiencedOur representative contacted the service plan administrator and was informed that the dryer
was repairedShe may have the option to request reimbursement for laundry expenses through the administrator of the service plan.We appreciate having the opportunity to answer *** ***’s complaint. Sincerely,James ** ***Director, Service Operations

February 1, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (#***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience Mr*** encounteredAs previously stated our records indicate that Mr*** reselected a different model on 01/11/His feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 11, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the purchase.We apologize for any inconvenience *** has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureAs previously stated, the order was cancelled and refunded on 11/29/As a customer satisfaction we have issued a $gift card, please allow to business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already understood that HH Gregg ordered the replacement parts beginning weeks ago; however, all parts have not been shipped and customer service cannot provide me with a timeline for when the product will be repairedIt has now been weeks since the product was delivered and nothing has been fixedAdditionally, HH Gregg is neglecting the responsibility that they sold me an inferior product which during the weeks of ownership does not hold up to reasonable wear standardsThe fact that I have had to call customer service on a weekly basis to complain about more repairs demonstrates that.I would like for HH Gregg to accept that that the product they sold me will not hold up to a reasonable product life and as the responsible selling company, should provide some sort of rebate for this product
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meOnly because the store manager made this offer to me weeks ago and I accepted itBut, that doesn't change the fact that they have poor customer service which is why they took this long to make me this offer that could have been made prior to the Revdex.com complaintThey also need to make sure items are available before advertising it at a sales price that can't be duplicatedThat's called advertisement which creates unhappy customer, which HHgredd is also known for having.
Regards,
*** ***

September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issues
I apologize for any inconvenience Ms
*** experiencedThe $gift was in suspense due to the issues Ms*** experienced while trying to make her purchaseWe have also issued Ms*** a $gift card as she was promised
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

December 12, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his refrigerator.We apologize for any inconvenience Mr*** encountered
Warrantech has been contacted on the customer’s behalf and they advised that parts have been ordered and delivered to the service centerHe should be receiving a call within to hours to schedule installation of the parts.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team