Southern Appalachian Auto, Inc.

December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted]...

encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...

experienced. As indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not covered. We regret that we are unable to override the terms of the service plan. If [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] [redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we...

have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the order.I apologize for any inconvenience Ms....

[redacted] experienced. Our records indicate the order was canceled and refunded. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company,  I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television.  Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]

January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. I regret that there was confusion regarding delivery of the product. As stated previously the cooktop has now been delivered. We ask that Mr. [redacted] please contact us if he experiences any further issues. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November 1, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we do not have any access to the credit card information due to security purposes. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. Our...

records indicate that the dishwasher was replaced. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues Ms. [redacted] is...

currently experiencing with her Refrigerator. Unfortunately because Ms. [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchanges. At the time only Samsung can make that determination on whether the unit will be replaced or repaired. I’m sorry that hhGregg could not provide more assistance, however we ask that Ms. [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not.  The discounted purchase price was not honored, even though several stores had the item in stock.  To resolve this matter, I am simply requesting the discounted purchase price be honored.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens.  I bought this thinking that this would be easy to clean.  Absolutely, not true.  No residue comes off with this process.  When I called customer service I was informed to take each particle off with a razor blade.  This is not what they claim this oven will do.  This is false advertisement.  I am under the one year warranty and am not satisfied with this outcome  This oven is not even paid for yet.  I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court.

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the stand.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements for the products he purchased in 2013. He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for it. If he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the form. The service plan does not cover physical damage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamAttachment

October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the sales tax was processed on 10/15.We appreciate...

having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]