Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is not an acceptable excuse! When HH Greg sent me the coupon the advertisement pictured the TV I wanted to buy with the coupon. There were no disclaimers on the coupon emailed to me. UPP is a price fixing scam retailers use to get out of False, misleading, and dishonest advertising.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!

February 14, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience and issues Mr....

[redacted] is currently experiencing.
I have tried to reach out to Mr. [redacted] unfortunately all attempts have been unsuccessful. I was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extent. Mr. [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attached. So Mr. [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]’ concerns about the microwave and the rebate.I apologize for any...

inconvenience [redacted] experienced. Most appliances come with a one-year parts and labor manufacturer’s warranty. We regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebate. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his financing.We apologize for any inconvenience Mr. [redacted] has experienced. We...

regret to inform that we are unable to adjust the financing promotion due to the fact that we did not offer 32 months interest free of financing. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] customer service issue.
We apologize for any inconvenience Mr. [redacted] may...

have experienced. Unfortunately the issues that he is experiencing (warp door) is not covered under the extended warranty. Warrantech states they tried to reach out to Mr. [redacted] and was informed he was on the “do not call list” and ended the call. HhGregg did issue Mr. [redacted] a check in the amount of $371.00 for the cost of the service call.
If Mr. [redacted] has any further questions he can contact the warranty provider Warrantech at
877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience Ms. [redacted] experienced and the delay...

on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. Our...

representative contacted Warrantech and was informed that a service call is scheduled for 1/26. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance concern.I apologize for any frustration [redacted] may have experienced. After review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completed. I regret that the original unit was defective. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about the other service plan.We regret his continued disappointment. We can offer to cancel the other service plan for a full refund of the purchase price of the service plan as long as the coverage has not been used and a refund was not already processed. I have enclosed the cancellation request form. We request that he submit it to the address listed at the bottom of the form in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After my fourth call to the delivery department, Tony stated that he would get the order to me the following day and said there was absolutely no reason it should have been delayed as it was, since there were 6 units of what I ordered in Atlanta. He set up the delivery, for the 3rd time, and said the contracted delivery service had really messed up and that I should contact corporate, which I did. I was also offered a partial refund for the horrible delivery service (or lack thereof), which has not been credited to m account. Furthermore, we are STILL waiting on the company to pick up the mattress and credit our account for that screw up. Until I receive the partial refund for the refrigerator AS PROMISED BY YOUR AGENT ON THE PHONE, this matter is not resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns regarding a refund.We apologize for any inconvenience Ms. [redacted] encountered. Our...

records indicate that a refund of $120.17 was processed on 08/29/16. As a customer satisfaction we will issue an additional $50.00 refund. Her account should reflect the funds within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account
Regards,
[redacted]