Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv.  Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part.  I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA.  You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return.  I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued.   I should not be expected to pay for an item that was damaged and has been returned to you.  I will not be picking up the item or a replacement as I wish no further dealings with your organization.  The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court.  I do not understand how I can be expected to pay for a damaged item I do not have in my possession.   I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg.  On August 12, 2015, they indicated to the Revdex.com that they would send me a $100 gift card within 30 days.  Today is September 12, 2015 and 31 days have not passed and no gift card has been received.  Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution. Dear Ms. [redacted]: I have received your letter regarding [redacted] concerns about the rebate. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.  Sincerely, James T. M[redacted] Director, Service Operations [redacted]  
Regards,
[redacted]

January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that the replacement television was shipped. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed...   The business had already thanked me for my order. and stated that I could pick it up on May 4th, at the |Brookpark store. It's not my fault that the refrigerator was on sale for 149.00.           I merely made a purchase. and now they're telling me Oh were sorry, but you can't have what you paid for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove.  They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16.  This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all.  Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks.  This is the warranty company that you chose to represent your organization, so they are a reflection of you.  I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that.  I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]

April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted]...

experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. Mills has experienced. His feedback...

is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website.  The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred.  I do not feel my complaint will be addressed appropriately or in a timely manner.  I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved.  I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg.  I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened.  He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided.  I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional.  I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]

September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We...

regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb

August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]
Dear [redacted]:We have received your letter regarding [redacted] concerns regarding his in store experience. We apologize for any...

misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects.  We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team

February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...

that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experienced. We...

are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ TV purchase.I apologize for any inconvenience [redacted] may have experienced. After speaking with our...

local store, the return of the TV has been denied. Our local store’s General Management reviewed the damage and it was determined that the damage was caused after purchase. The condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returns. Due to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damaged. We ask that Mr. and Mrs. Rosas please pick- up the unit that has been left at the local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home.  They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage.  I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's website. Thank you.     
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dryer concern.I apologize for any frustration Mr. [redacted] may have experienced. After review, due to...

the delay and conflicting information provided by hhgregg for Mr. [redacted]’s dryer resolution, we have refunded the washer and dryer connection kits for the order. We ask that Mr. [redacted] please reference refund confirmation invoice 0061-001725 and allow 7-10 business days for the funds to post back to the original form of payment. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

September 28, 201
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
I apologize for any inconvenience Ms....

[redacted] experienced. The $50.00 gift was in suspense due to the issues Ms. [redacted] experienced while trying to make her purchase. We have also issued Ms. [redacted] a $25.00 gift card as she was promised
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team