Southern Appalachian Auto, Inc.

[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about the purchase.
We regret for any inconvenience [redacted] has experienced. I apologize that we were able to assist [redacted], however as previously stated there is no further information to add to our original responses. Unfortunately we are unable to return the damaged television after review of the previous pictures submitted as well as our return policy.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to  my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!
I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement!  I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call  means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appearA service call was scheduled for Oct 17. The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service call. I still have the same dishwasher with no handle 13 days after the installation. HHGregg is a very disorganized business!
Regards,
[redacted]

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] warranty issue.
We apologize for the issues Mr. [redacted] experienced with his...

washer. Warrantech authorized Mr. [redacted] a credit today 11/29/16 to reselect. Along with that he was also issued a reimbursement for laundry $25.00 and another $62.50 for customer satisfaction.
We ask that Mr. [redacted] please allow hhGregg 2/3 business days to process the credit. Once the credit is processed Mr. [redacted] will receive a call with an authorization number, after which he will be able to make his purchase.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...

indicate that the order was delivered today, 12/06/16 at 3:13pm. We hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 28, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204
[redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...

that the refund was processed on 11/23/16. The funds should reflect on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchase. They have tried to force Frigidaire to do something. We have servicemen stating it is not repair able. The 30 days does not allow for three service calls and repairs to deem the refrigerator defective. We were assured each time by HHGregg Managers that we would be taken care of. We are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repaired. If a satisfactory solution is not offered we will have no choice but to take legal action. 
Regards,
[redacted]

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...

indicate that the order was canceled and a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com: Now the HHGregg has went out of business...this is horrible
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

August 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge to her card.I apologize for any inconvenience and...

misunderstanding that Ms. [redacted] experienced. Our Accounting department has processed a refund for the charge. It should post to her account within the next 5 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa. 
Regards,
[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and frustration Mr. [redacted]...

experienced. I did try and reach out to Mr. [redacted], and a message was left to return call if need be. Unfortunately Mr. [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store credit. If Mr. [redacted] decides to reselect at the Buckhead location after 03/03/17 all sales are final, no refund, exchange, or credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is negligence pure and simple.  Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg
Regards,
[redacted]

I have received your letter regarding [redacted]'s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through [redacted]. It is our understanding that they referred her to Samsung because the issue she is experiencing is considered a design flaw within the refrigerator. If she has not yet scheduled a service call, we recommend that she contact Samsung at (800) 726­7864 for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear.   I am very angry at this point   Ms peps never and I mean never tried to contact me .  She is a lier.  I have called him Gregg here in mentor all this week feb 17,18, and 20. They said another dishwasher came in damaged and want me to cancel my original order and reorder once again  this is abserd. I have never dealt with a bunch of liers as these individuals   My next move will be the tv to see if I can get some resokution
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration Ms. [redacted] may have experienced.   After review, our records show that the order was cancelled by the local store per customer. I regret that regardless of cancel, we are unable to fulfill the order due to discontinuation of product and open box clearance only. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted]...

experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the microwave and the range.I apologize for any...

inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team