Southern Appalachian Auto, Inc.

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concern.I apologize for any inconvenience [redacted] experienced. We did not find a...

record of service plan coverage listed on his purchase invoice. If he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  It is a shame that it had to go this far.  This should have been done on 8/29/16.  Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office.  I am anxious to see how long it will take the refund on my credit card statement to appear.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding Roberto [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...

experienced. Our records indicate that a store credit was issued for a replacement. If he still needs assistance, he can visit the store location nearest him and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]

February 17, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your compliant from Mr. [redacted].
We apologize for the inconvenience and issues Mr. [redacted] is...

experiencing with his fridge.
I have made several attempts to get in contact with Mr. [redacted] unfortunately they were all unsuccessful. I am asking that Mr. [redacted] reaches out to me at 800-284-7344 ext 64258 for more assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr....

[redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did not address the employee issue.  Additionally, I had to have the tv fixed by a professional I knew because I never heard back from WarranTech and initially the salesperson told me if I bought the 5 year preferred warranty that if anything happened I just bring it in and they replace or credit towards a new one, A COMPLETE LIE TO GET THE PROTECTION PLANI AM COMPLETELY DISSATIFED WITH HHGREGG THEY HAVE SALESPEOPLE SCAMMING THE PUBLIC FOR WARRANTIES TELLING THEM ANYTHING JUST TO MAKE A BONUS THAT IS JUST NOT RIGHT
Regards,
[redacted]

December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms [redacted] may have experienced....

Ms. [redacted] order was flagged and canceled by the bank which is why she didn’t receive the television. The order was never processed and therefore the television was sold to next buyer. Unfortunately I don’t have details as to why the order was canceled. Ms. [redacted] would have to contact her bank for a more detailed explanation.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Dear Ms. [redacted], I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint. Sincerely, Z.A. N[redacted]Executive Team

January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I apologize for any inconvenience Ms. [redacted]...

experienced. We regret that we are unable to authorize an exchange. Our representative contacted Warrantech and was informed that a part was order. It is our understanding that the servicer should schedule service once it arrives. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 22, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to...

honor her request. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. R[redacted] encountered. We have contacted Warrantech on the customer’s behalf and they have advised that the claim has been closed due to no activity within 90 days. She must contact Warrantech at (877)456-9643 for further assistance with her repair.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His...

feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 31, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his washer.We apologize for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/17 between 8am to 12pm with [redacted] Factory Service. If Mr. [redacted] needs to reschedule, [redacted] can be reached at (800) 905-9505. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com: No refund has been processed or given per paypal or my banking institution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced....

We regret that we are unable to honor his request. The rebate offer was not valid for purchases at our store. We found no record of a similar rebate that was offered through our stores. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have submitted the appropriate form to cancel the warranty. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did not mention that I purchased 2 of the exact same TVs and warranties. I have another warranty that is worthless. That I would like to include for the exact same reasons. Exact same salesman and I would like to elaborate some of the circumstances. I am a huge Audiophile. I have been my whole life. I worked and bought my first stereo at age 12. I have Trip Lites, APCs and a Furman for may audio on ALL my electronics, all of which are registered and warranty against lightening strikes up to $75,00.00. I would have never purchased these warranties for lightening.The other receipt # is G536-002970
Regards,
[redacted]