December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about their refrigerator.We regret their continued disappointmentIt is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repairIf they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
December 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her warranty service.We apologize for any inconvenience Ms [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolvedMs [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-to schedule serviceWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
October 22, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to honor her requestIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the service plan administrator authorized a replacementA representative should contact Mr [redacted] in the next few business days to make arrangementsIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responsesWe appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about the order The refund was issued back to the original form of paymentThe confirmation for the refund is [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will not be resolved and have decided not to do business with this company any longer Regards, [redacted]
February 3, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] encounteredAs a customer satisfaction we have processed a $refund as a checkPlease allow to business days for the check to be receivedMr [redacted] may keep the product.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s appliance concern.I apologize for any frustration [redacted] may have experiencedAfter review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completedI regret that the original unit was defectiveWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about his range.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for the rangeIf he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractorI still hold Gregg responsible until repairs are approved and complete Regards, [redacted] ***
I do not know if the tv stand was under warranty or not The man at HH Gregg told me all items could only be returned after days The TV stand, made of steel and glass, simply collapsed causing the TV to crash on the floor Fortunatly no one was in the room at the time Pieces of glass went all over the living room I was in the other room and heard a terrible crashing sound I was shocked when I rushed into the Living room and saw what had happened I immediatly loaded up the TV and stand and took them back to HH Gregg HH Gregg recommended the TV stand to go with the TV I bought It was NOT MY fault that the stand collapsed causing the TV to be demolished The manager at HH Gregg was not at all sympathetic to my cause He just said " Do You want to buy another TV " What can I do ?
Dear Ms***: I have received your letter regarding [redacted] ’ concern about the TV purchaseI apologize for any frustration Ms [redacted] has experienced After review, instead of reshipping the item, the order has been refunded in fullWe ask that Ms [redacted] please reference invoice [redacted] as her refund confirmation invoice and allow 3-business days for the funds to postWe regret that the item was lost and look forward to serving Ms [redacted] We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
June 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedIn the interest of good customer relations, we issued a store credit for the replacement of the refrigeratorFor assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/If he would like to return, please add RMA Number: [redacted] and return to the address below.Web ReturnsOld Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] ’s refrigerator concern.I apologize for any inconvenience Ms [redacted] may have experiencedA delivery service call has been scheduled for 12/29/to see if this is a correctable issueIf the unit cannot be restored to new condition then an exchange will be processedWe ask that Ms [redacted] continue to work with her local store and salesman for any further informationWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
February 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about her request for a return.We are sorry for any disappointmentHowever, we stand by our previous responseReturn requests would need to be handled through Acceptance Now directlyOur representatives do not have access to accountsIf she has any questions, Acceptance Now can be reached at (800) 665-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her dishwasher.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherIt is our understanding that the servicer ordered parts and has scheduled serviceIf Ms [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was very excited to purchase HP pavilion xlabtop, but my experience has turned out very poorlyI'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of a monthI have repeatedly asked them to stop billing me because I never signed up for this insuranceThe bill for the insurance was paid for the month of April and I do not want this service In hopes you can help remedy the situationPlease refund any and all fees associated with this RAC discount insurance program I was not asked for a service plan at HHGreggIt was automatically enrolled for me without my knowledgeI am unhappy with my purchase and the service provided to meI do not see myself ever shopping at HHgregg or any of its subsidaries ever againI will make all future purchases from [redacted] ***, or [redacted] Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolvedHHGregg is not making a sincere effort to resolve the matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover Regards, [redacted]
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about their refrigerator.We regret their continued disappointmentIt is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repairIf they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
December 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her warranty service.We apologize for any inconvenience Ms [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolvedMs [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-to schedule serviceWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
October 22, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to honor her requestIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the service plan administrator authorized a replacementA representative should contact Mr [redacted] in the next few business days to make arrangementsIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responsesWe appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about the order The refund was issued back to the original form of paymentThe confirmation for the refund is [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will not be resolved and have decided not to do business with this company any longer Regards, [redacted]
February 3, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] encounteredAs a customer satisfaction we have processed a $refund as a checkPlease allow to business days for the check to be receivedMr [redacted] may keep the product.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s appliance concern.I apologize for any frustration [redacted] may have experiencedAfter review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completedI regret that the original unit was defectiveWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about his range.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for the rangeIf he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractorI still hold Gregg responsible until repairs are approved and complete Regards, [redacted] ***
I do not know if the tv stand was under warranty or not The man at HH Gregg told me all items could only be returned after days The TV stand, made of steel and glass, simply collapsed causing the TV to crash on the floor Fortunatly no one was in the room at the time Pieces of glass went all over the living room I was in the other room and heard a terrible crashing sound I was shocked when I rushed into the Living room and saw what had happened I immediatly loaded up the TV and stand and took them back to HH Gregg HH Gregg recommended the TV stand to go with the TV I bought It was NOT MY fault that the stand collapsed causing the TV to be demolished The manager at HH Gregg was not at all sympathetic to my cause He just said " Do You want to buy another TV " What can I do ?
Dear Ms***: I have received your letter regarding [redacted] ’ concern about the TV purchaseI apologize for any frustration Ms [redacted] has experienced After review, instead of reshipping the item, the order has been refunded in fullWe ask that Ms [redacted] please reference invoice [redacted] as her refund confirmation invoice and allow 3-business days for the funds to postWe regret that the item was lost and look forward to serving Ms [redacted] We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
June 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedIn the interest of good customer relations, we issued a store credit for the replacement of the refrigeratorFor assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/If he would like to return, please add RMA Number: [redacted] and return to the address below.Web ReturnsOld Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] ’s refrigerator concern.I apologize for any inconvenience Ms [redacted] may have experiencedA delivery service call has been scheduled for 12/29/to see if this is a correctable issueIf the unit cannot be restored to new condition then an exchange will be processedWe ask that Ms [redacted] continue to work with her local store and salesman for any further informationWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
February 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about her request for a return.We are sorry for any disappointmentHowever, we stand by our previous responseReturn requests would need to be handled through Acceptance Now directlyOur representatives do not have access to accountsIf she has any questions, Acceptance Now can be reached at (800) 665-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her dishwasher.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherIt is our understanding that the servicer ordered parts and has scheduled serviceIf Ms [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was very excited to purchase HP pavilion xlabtop, but my experience has turned out very poorlyI'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of a monthI have repeatedly asked them to stop billing me because I never signed up for this insuranceThe bill for the insurance was paid for the month of April and I do not want this service In hopes you can help remedy the situationPlease refund any and all fees associated with this RAC discount insurance program I was not asked for a service plan at HHGreggIt was automatically enrolled for me without my knowledgeI am unhappy with my purchase and the service provided to meI do not see myself ever shopping at HHgregg or any of its subsidaries ever againI will make all future purchases from [redacted] ***, or [redacted] Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolvedHHGregg is not making a sincere effort to resolve the matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover Regards, [redacted]