January 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her repair request.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the type of pet damage she reported is not coveredWe regret that our representatives are not authorized to override decisions made by the service plan administratorI have attached a copy of the service plan cancellation request formWe are unable to offer a full refundHowever, she may be eligible for a prorated refund as long as the coverage was not used or already refundedWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team Enclosure
October 24, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] ***: I have received your letter regarding [redacted] customer service issues We apologize for the inconvenience Mr [redacted] may be experiencing, and based on the purchase date Mr [redacted] is out of this return/exchange policy through hhGregg However Mr [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience and frustration she experiencedWe have processed a refundShe should receive it within the next days if she has not received it already.We appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb
January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about the order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate the order was canceled and refundedWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for the inconvenience and frustration Mr [redacted] may have experiencedWe ask that Mr [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television and the stand.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refund or replacements for the products he purchased in He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for itIf he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the formThe service plan does not cover physical damage.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive TeamAttachment
January 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about her order.We regret her continued disappointmentOur records indicate that a refund of $was processed for the installation charge and a refund of $was processed for the price differenceWe are unable to update the total listed on her original invoiceHowever, the credit card company should be able to provide her with an updated balanceSynchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
January 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his order.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that the replacement television was shippedIf he has any questions, our call center can be reached at (866) 974-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issue We apologize for the inconvenience and frustration [redacted] may have experienced [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded firstI apologize unfortunately Mr [redacted] could not reselect which card the refund would be issued back to We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no verbal or written consent that I had agreed to keeping the incorrect tv, ProscanThe written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouseBy no means is this a wrong doing on my part, HH Gregg needs to assume full responsibilityIf your inventory of LG was limited, that needed to be both verbally and written in communicationI will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue Regards, [redacted]
February 17, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your compliant from Mr [redacted] *** We apologize for the inconvenience and issues Mr [redacted] is experiencing with his fridge I have made several attempts to get in contact with Mr [redacted] unfortunately they were all unsuccessfulI am asking that Mr [redacted] reaches out to me at 800-284-ext for more assistance We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#11866473) Dear Ms***: I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experienced Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her order was cancelled and the refund has been processed, it may take up to business days to be reflected on her accountAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
January 2, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience [redacted] encounteredOur records indicate that the order was fulfilled on 12/24/We hope the delivery process went smoothly and hope [redacted] enjoys the purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointmentHowever, we are unable to authorize a return.In Mr [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warrantyAny authorization for repair or a possible replacement would need to come from the manufacturerIf he still needs assistance, Frigidaire can be reached at (800) 374-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I still feel that we should have received this refund in less time than weeks Regards, Christian And Calista Anderson
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchaseThey have tried to force Frigidaire to do somethingWe have servicemen stating it is not repair ableThe days does not allow for three service calls and repairs to deem the refrigerator defectiveWe were assured each time by HHGregg Managers that we would be taken care ofWe are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repairedIf a satisfactory solution is not offered we will have no choice but to take legal action Regards, [redacted]
December 11, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase in August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expiredIf [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept that you cannot look into thisAfter all you all are the ones that started all this confusion Regards, [redacted]
July 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear MsRichardson:I have received your follletter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointmentHowever, our representatives are unable to override decisions made by the service plan administratorIf [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
January 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her repair request.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the type of pet damage she reported is not coveredWe regret that our representatives are not authorized to override decisions made by the service plan administratorI have attached a copy of the service plan cancellation request formWe are unable to offer a full refundHowever, she may be eligible for a prorated refund as long as the coverage was not used or already refundedWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team Enclosure
October 24, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] ***: I have received your letter regarding [redacted] customer service issues We apologize for the inconvenience Mr [redacted] may be experiencing, and based on the purchase date Mr [redacted] is out of this return/exchange policy through hhGregg However Mr [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience and frustration she experiencedWe have processed a refundShe should receive it within the next days if she has not received it already.We appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb
January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about the order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate the order was canceled and refundedWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for the inconvenience and frustration Mr [redacted] may have experiencedWe ask that Mr [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television and the stand.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refund or replacements for the products he purchased in He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for itIf he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the formThe service plan does not cover physical damage.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive TeamAttachment
January 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about her order.We regret her continued disappointmentOur records indicate that a refund of $was processed for the installation charge and a refund of $was processed for the price differenceWe are unable to update the total listed on her original invoiceHowever, the credit card company should be able to provide her with an updated balanceSynchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
January 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his order.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that the replacement television was shippedIf he has any questions, our call center can be reached at (866) 974-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issue We apologize for the inconvenience and frustration [redacted] may have experienced [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded firstI apologize unfortunately Mr [redacted] could not reselect which card the refund would be issued back to We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no verbal or written consent that I had agreed to keeping the incorrect tv, ProscanThe written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouseBy no means is this a wrong doing on my part, HH Gregg needs to assume full responsibilityIf your inventory of LG was limited, that needed to be both verbally and written in communicationI will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue Regards, [redacted]
February 17, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your compliant from Mr [redacted] *** We apologize for the inconvenience and issues Mr [redacted] is experiencing with his fridge I have made several attempts to get in contact with Mr [redacted] unfortunately they were all unsuccessfulI am asking that Mr [redacted] reaches out to me at 800-284-ext for more assistance We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#11866473) Dear Ms***: I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experienced Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her order was cancelled and the refund has been processed, it may take up to business days to be reflected on her accountAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
January 2, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience [redacted] encounteredOur records indicate that the order was fulfilled on 12/24/We hope the delivery process went smoothly and hope [redacted] enjoys the purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointmentHowever, we are unable to authorize a return.In Mr [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warrantyAny authorization for repair or a possible replacement would need to come from the manufacturerIf he still needs assistance, Frigidaire can be reached at (800) 374-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I still feel that we should have received this refund in less time than weeks Regards, Christian And Calista Anderson
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchaseThey have tried to force Frigidaire to do somethingWe have servicemen stating it is not repair ableThe days does not allow for three service calls and repairs to deem the refrigerator defectiveWe were assured each time by HHGregg Managers that we would be taken care ofWe are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repairedIf a satisfactory solution is not offered we will have no choice but to take legal action Regards, [redacted]
December 11, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase in August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expiredIf [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept that you cannot look into thisAfter all you all are the ones that started all this confusion Regards, [redacted]
July 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear MsRichardson:I have received your follletter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointmentHowever, our representatives are unable to override decisions made by the service plan administratorIf [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team