January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issue We apologize for the inconvenience and frustration [redacted] may have experienced [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded firstI apologize unfortunately Mr [redacted] could not reselect which card the refund would be issued back to We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience and frustration she experiencedWe have processed a refundShe should receive it within the next days if she has not received it already.We appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb
August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television and the stand.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refund or replacements for the products he purchased in He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for itIf he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the formThe service plan does not cover physical damage.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive TeamAttachment
January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about the order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate the order was canceled and refundedWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
February 17, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your compliant from Mr [redacted] *** We apologize for the inconvenience and issues Mr [redacted] is experiencing with his fridge I have made several attempts to get in contact with Mr [redacted] unfortunately they were all unsuccessfulI am asking that Mr [redacted] reaches out to me at 800-284-ext for more assistance We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#11866473) Dear Ms***: I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
January 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her repair request.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the type of pet damage she reported is not coveredWe regret that our representatives are not authorized to override decisions made by the service plan administratorI have attached a copy of the service plan cancellation request formWe are unable to offer a full refundHowever, she may be eligible for a prorated refund as long as the coverage was not used or already refundedWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team Enclosure
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for the inconvenience and frustration Mr [redacted] may have experiencedWe ask that Mr [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
January 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his order.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that the replacement television was shippedIf he has any questions, our call center can be reached at (866) 974-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced Our representative contacted the service plan administrator and was informed that they had no record of a request for repairIf [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns furtherWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
October 24, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] ***: I have received your letter regarding [redacted] customer service issues We apologize for the inconvenience Mr [redacted] may be experiencing, and based on the purchase date Mr [redacted] is out of this return/exchange policy through hhGregg However Mr [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experienced Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her order was cancelled and the refund has been processed, it may take up to business days to be reflected on her accountAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
March 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any frustration she experienced with her order and the call center representativeWe have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processedShe should receive the refund in the next 5-business daysIf she has any questions about her order or the refund, our call center can be reached at (866) 974- We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
July 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear MsRichardson:I have received your follletter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointmentHowever, our representatives are unable to override decisions made by the service plan administratorIf [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I still feel that we should have received this refund in less time than weeks Regards, Christian And Calista Anderson
June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the recliner.I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a moveIt is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be coveredIf Ms [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company advertised a product that I purchasedIt wasnt until several days after that I tried to call to find out about my orderIt took a few dozen attempts over the course of a day to get past their voicemail stating to call backOnce I finally was able to get in queue, it took minutes of being on hold to get an agentThe agent then put me on hold for another minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to meI then waited 3-more days without hearing back via the shipping email and tried calling in againWas given the message to call back so proceeded to ask on FacebookWas then told my order was being cancelledI called in again to see if I was being told correct information and was on hold for almost minutesI was then told it was being vancelled and refunded because they oversoldA company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not existIn the mean time they can charge me immediately and take three weeks to refund my moneyThis is unacceptable as a business practice Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept that you cannot look into thisAfter all you all are the ones that started all this confusion Regards, [redacted]
January 2, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience [redacted] encounteredOur records indicate that the order was fulfilled on 12/24/We hope the delivery process went smoothly and hope [redacted] enjoys the purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchaseThey have tried to force Frigidaire to do somethingWe have servicemen stating it is not repair ableThe days does not allow for three service calls and repairs to deem the refrigerator defectiveWe were assured each time by HHGregg Managers that we would be taken care ofWe are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repairedIf a satisfactory solution is not offered we will have no choice but to take legal action Regards, [redacted]
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issue We apologize for the inconvenience and frustration [redacted] may have experienced [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded firstI apologize unfortunately Mr [redacted] could not reselect which card the refund would be issued back to We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience and frustration she experiencedWe have processed a refundShe should receive it within the next days if she has not received it already.We appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb
August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television and the stand.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refund or replacements for the products he purchased in He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for itIf he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the formThe service plan does not cover physical damage.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive TeamAttachment
January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about the order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate the order was canceled and refundedWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
February 17, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your compliant from Mr [redacted] *** We apologize for the inconvenience and issues Mr [redacted] is experiencing with his fridge I have made several attempts to get in contact with Mr [redacted] unfortunately they were all unsuccessfulI am asking that Mr [redacted] reaches out to me at 800-284-ext for more assistance We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#11866473) Dear Ms***: I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
January 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her repair request.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the type of pet damage she reported is not coveredWe regret that our representatives are not authorized to override decisions made by the service plan administratorI have attached a copy of the service plan cancellation request formWe are unable to offer a full refundHowever, she may be eligible for a prorated refund as long as the coverage was not used or already refundedWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team Enclosure
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for the inconvenience and frustration Mr [redacted] may have experiencedWe ask that Mr [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
January 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his order.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that the replacement television was shippedIf he has any questions, our call center can be reached at (866) 974-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced Our representative contacted the service plan administrator and was informed that they had no record of a request for repairIf [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns furtherWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
October 24, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] ***: I have received your letter regarding [redacted] customer service issues We apologize for the inconvenience Mr [redacted] may be experiencing, and based on the purchase date Mr [redacted] is out of this return/exchange policy through hhGregg However Mr [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experienced Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her order was cancelled and the refund has been processed, it may take up to business days to be reflected on her accountAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
March 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any frustration she experienced with her order and the call center representativeWe have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processedShe should receive the refund in the next 5-business daysIf she has any questions about her order or the refund, our call center can be reached at (866) 974- We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
July 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear MsRichardson:I have received your follletter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointmentHowever, our representatives are unable to override decisions made by the service plan administratorIf [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I still feel that we should have received this refund in less time than weeks Regards, Christian And Calista Anderson
June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the recliner.I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a moveIt is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be coveredIf Ms [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company advertised a product that I purchasedIt wasnt until several days after that I tried to call to find out about my orderIt took a few dozen attempts over the course of a day to get past their voicemail stating to call backOnce I finally was able to get in queue, it took minutes of being on hold to get an agentThe agent then put me on hold for another minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to meI then waited 3-more days without hearing back via the shipping email and tried calling in againWas given the message to call back so proceeded to ask on FacebookWas then told my order was being cancelledI called in again to see if I was being told correct information and was on hold for almost minutesI was then told it was being vancelled and refunded because they oversoldA company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not existIn the mean time they can charge me immediately and take three weeks to refund my moneyThis is unacceptable as a business practice Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept that you cannot look into thisAfter all you all are the ones that started all this confusion Regards, [redacted]
January 2, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience [redacted] encounteredOur records indicate that the order was fulfilled on 12/24/We hope the delivery process went smoothly and hope [redacted] enjoys the purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchaseThey have tried to force Frigidaire to do somethingWe have servicemen stating it is not repair ableThe days does not allow for three service calls and repairs to deem the refrigerator defectiveWe were assured each time by HHGregg Managers that we would be taken care ofWe are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repairedIf a satisfactory solution is not offered we will have no choice but to take legal action Regards, [redacted]