May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointmentHowever, we are unable to authorize a return.In Mr [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warrantyAny authorization for repair or a possible replacement would need to come from the manufacturerIf he still needs assistance, Frigidaire can be reached at (800) 374-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 11, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase in August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expiredIf [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her account.I apologize for any misunderstandingIf she placed the order using RAC [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsWe recommend that she contact RAC at (800) 665-for information about her payments or the rental agreementWe appreciate having the opportunity to answer Ms***’s complaintSincerely,Ryan M [redacted] Executive Desk
January 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted Warrantech and was informed that a service call is scheduled for 1/If Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] issue We apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] order was flagged and canceled by the bank which is why she didn’t receive the televisionThe order was never processed and therefore the television was sold to next buyerUnfortunately I don’t have details as to why the order was canceledMs [redacted] would have to contact her bank for a more detailed explanation We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s delivery concern.I apologize for any frustration Ms [redacted] may have experiencedWe ask that Ms [redacted] please accept our apology for the poor delivery service she has receivedWe continually take steps to fix and improve the service of our company so that such an event will never happen againOn 1/7/the refrigerator connection kit was refunded under invoice [redacted] We look forward to providing better service to Ms [redacted] in her future transactions with hhgreggWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
October 1, 2015RE: [redacted] Dear MsRichardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.We contacted the rebate processing company and informed them of the error in the original rebate submissionThey are issuing a replacement rebate card and sending it to Mr***He should receive it in the next daysWe appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference,details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
December 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her installation.I apologize for any inconvenience Ms [redacted] experienced We are unable to offer a refundOur records indicate that an installer visited her home to address the issues with the installationIf she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They came today to fix the range with the wrong partI have a stainless steel range and He brought parts for a white range, furthermore he states that he checked the range to make sure it was heating up correctly and he THOUGHT that it was the last visit but it is not The oven did not get above It was also degrees off on his thermostat compared to what the oven was saying It also took the oven over a half and hour to get to the degrees I am completely unhappy How long must we go with out an oven? It has been since before Christmas that we made this complaint
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience and issues Ms [redacted] is experiencing with her washerI was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/They were under the impression that the washer had been repaired We ask that if Ms [redacted] is still having issues with the washer to please contact Warrantech at 800-446-to schedule another service tech out If warrantech decides that Ms [redacted] washer can’t be repaired, she will be issued a credit to reselect We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that our delivery management authorized an exchange and contacted himIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $toward the cost of the replacement parts for the rackIf he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttnCommunicationsE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not an acceptable excuse! When HH Greg sent me the coupon the advertisement pictured the TV I wanted to buy with the couponThere were no disclaimers on the coupon emailed to meUPP is a price fixing scam retailers use to get out of False, misleading, and dishonest advertising Regards, [redacted]
November 5, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the washerShe may have the option to request reimbursement for laundry expenses through WarrantechIf she has any questions, the administrator can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
January 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any delayOur records indicate that the refund was processedShe should receive it in the next few business days if she has not received it already We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the order of the range was canceled and a refund was authorizedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] encountered Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduledIn order to provide a resolution, the unit must go through serviceWarrantech can be reached at (877)456-to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
January 5, 2016Peggy RichardsonRevdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience MrLeinberger experiencedOur records indicate that his order was picked upIf he has any questions, the Call Center can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointmentHowever, we are unable to authorize a return.In Mr [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warrantyAny authorization for repair or a possible replacement would need to come from the manufacturerIf he still needs assistance, Frigidaire can be reached at (800) 374-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 11, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase in August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expiredIf [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her account.I apologize for any misunderstandingIf she placed the order using RAC [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsWe recommend that she contact RAC at (800) 665-for information about her payments or the rental agreementWe appreciate having the opportunity to answer Ms***’s complaintSincerely,Ryan M [redacted] Executive Desk
January 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted Warrantech and was informed that a service call is scheduled for 1/If Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] issue We apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] order was flagged and canceled by the bank which is why she didn’t receive the televisionThe order was never processed and therefore the television was sold to next buyerUnfortunately I don’t have details as to why the order was canceledMs [redacted] would have to contact her bank for a more detailed explanation We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s delivery concern.I apologize for any frustration Ms [redacted] may have experiencedWe ask that Ms [redacted] please accept our apology for the poor delivery service she has receivedWe continually take steps to fix and improve the service of our company so that such an event will never happen againOn 1/7/the refrigerator connection kit was refunded under invoice [redacted] We look forward to providing better service to Ms [redacted] in her future transactions with hhgreggWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
October 1, 2015RE: [redacted] Dear MsRichardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.We contacted the rebate processing company and informed them of the error in the original rebate submissionThey are issuing a replacement rebate card and sending it to Mr***He should receive it in the next daysWe appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference,details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
December 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her installation.I apologize for any inconvenience Ms [redacted] experienced We are unable to offer a refundOur records indicate that an installer visited her home to address the issues with the installationIf she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They came today to fix the range with the wrong partI have a stainless steel range and He brought parts for a white range, furthermore he states that he checked the range to make sure it was heating up correctly and he THOUGHT that it was the last visit but it is not The oven did not get above It was also degrees off on his thermostat compared to what the oven was saying It also took the oven over a half and hour to get to the degrees I am completely unhappy How long must we go with out an oven? It has been since before Christmas that we made this complaint
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience and issues Ms [redacted] is experiencing with her washerI was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/They were under the impression that the washer had been repaired We ask that if Ms [redacted] is still having issues with the washer to please contact Warrantech at 800-446-to schedule another service tech out If warrantech decides that Ms [redacted] washer can’t be repaired, she will be issued a credit to reselect We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that our delivery management authorized an exchange and contacted himIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $toward the cost of the replacement parts for the rackIf he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttnCommunicationsE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not an acceptable excuse! When HH Greg sent me the coupon the advertisement pictured the TV I wanted to buy with the couponThere were no disclaimers on the coupon emailed to meUPP is a price fixing scam retailers use to get out of False, misleading, and dishonest advertising Regards, [redacted]
November 5, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the washerShe may have the option to request reimbursement for laundry expenses through WarrantechIf she has any questions, the administrator can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
January 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any delayOur records indicate that the refund was processedShe should receive it in the next few business days if she has not received it already We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the order of the range was canceled and a refund was authorizedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] encountered Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduledIn order to provide a resolution, the unit must go through serviceWarrantech can be reached at (877)456-to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
January 5, 2016Peggy RichardsonRevdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience MrLeinberger experiencedOur records indicate that his order was picked upIf he has any questions, the Call Center can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager