April 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his television.We apologize for any inconvenience Mr [redacted] encounteredWe have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled) I should not have to monitor my accounts to see a strange refund and contact THEM for information 2) The egregious period of time (weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com That is not even remotely an appropriate response to the allegations I have made here Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below No one from the company contacted me to apologize or resolve the matter Regards, [redacted] ***
October 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigeratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely, [redacted] T [redacted] Director, Service OperationsJTM/rlb
February 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer coverageAs indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and use of the productIt is our understanding that the incident [redacted] described does not qualify as use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive TeamEnclosure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued I should not be expected to pay for an item that was damaged and has been returned to you I will not be picking up the item or a replacement as I wish no further dealings with your organization The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court I do not understand how I can be expected to pay for a damaged item I do not have in my possession I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner Regards, [redacted]
November 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her purchase.I apologize for any inconvenience Ms*** experiencedOur Warranties department has received her request for the service plans to be canceledShe should receive the refund in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again I"m sure they will be more than elated to never have me as a customer again Thank you Regards, [redacted]
April 5, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
August 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] ’s product IssueI regret that at this time we do not have any updated informationThe manufacturer denied the claim along with our local storeDue to the nature of the damage to a product that was installed we are unable to provide a return or exchangeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIt took me complaiming to the Revdex.com to get assistance with my complaint Regards, [redacted] ***
April 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted] experiencedAccording to our records, the service plan he purchased is administered through NEWOur representative contacted NEW and was informed that the parts needed for the repair are on backorderIt is our understanding that they offered a replacement for the freezer but [redacted] declinedIf he has any questions, NEW can be reached at [redacted] .We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below It's September 20, and I still don't have a washerI had to go to the laundry mat Friday so that my kids would have clean clothes I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I find this response does not resolve anything and attempts to pass the buckHere are my issues with this responseI purchased merchandise in HHGREGG LocationI was helped by HHGREGG Staff for saleMy purchase was through HHGregg SystemsThe sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)My return was handled by HHGregg at the front counter through their computersI was told that HHGregg return policy applied to my purchaseThe local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lostHad I not already purchased through a different company I would have accepted this resolutionIt is because of these reasons that I reject this response.The computer was from HHGregg and it did not workHHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise I feel like a victim of theft.I cannot contact anyone from Acceptance NowI assume you are talking about the gentleman that refused my return but kept the merchandiseHe is irate, rude, and I will not deal with that kind of abuseAs he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGreggThis is the only resolution acceptable to me at this pointIf there is another "issue" that HHGregg has no control of within their store this is not of my concernIt is after all their store so I would hope that they are capable of having control.Kind Regards,*** Regards, [redacted]
February 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued disappointmentWe are unable to authorize a return through our storeMsHarris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep itIf she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s rebuttal.I apologize for any frustration [redacted] may have experiencedAfter review, due to the delay we have price adjusted the order and are sending a check in the amount $We ask that Mrand Mrs [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-weeks to receive the checkWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI'm still waiting for the credit to be issued, which they said it can take up to business days, so hopefully there will be no issues with that Regards, [redacted]
December 20, [redacted] *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’ concerns about his orderI apologize for any inconvenience Mr [redacted] experiencedOur records indicate that he received a Samsung washer and dryerIf he has any questions, our call center can be reached at (800) 284-We appreciate having the opportunity to answer the complaint Sincerely, Ryan M [redacted] Executive Desk
April 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his television.We apologize for any inconvenience Mr [redacted] encounteredWe have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled) I should not have to monitor my accounts to see a strange refund and contact THEM for information 2) The egregious period of time (weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com That is not even remotely an appropriate response to the allegations I have made here Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below No one from the company contacted me to apologize or resolve the matter Regards, [redacted] ***
October 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigeratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely, [redacted] T [redacted] Director, Service OperationsJTM/rlb
February 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer coverageAs indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and use of the productIt is our understanding that the incident [redacted] described does not qualify as use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive TeamEnclosure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued I should not be expected to pay for an item that was damaged and has been returned to you I will not be picking up the item or a replacement as I wish no further dealings with your organization The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court I do not understand how I can be expected to pay for a damaged item I do not have in my possession I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner Regards, [redacted]
Dear Ms***, I regret that at this time we do not have any further information regarding Mr [redacted] 's complaintSincerely, Z.AN***Executive Team
November 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her purchase.I apologize for any inconvenience Ms*** experiencedOur Warranties department has received her request for the service plans to be canceledShe should receive the refund in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again I"m sure they will be more than elated to never have me as a customer again Thank you Regards, [redacted]
April 5, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
August 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] ’s product IssueI regret that at this time we do not have any updated informationThe manufacturer denied the claim along with our local storeDue to the nature of the damage to a product that was installed we are unable to provide a return or exchangeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIt took me complaiming to the Revdex.com to get assistance with my complaint Regards, [redacted] ***
April 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted] experiencedAccording to our records, the service plan he purchased is administered through NEWOur representative contacted NEW and was informed that the parts needed for the repair are on backorderIt is our understanding that they offered a replacement for the freezer but [redacted] declinedIf he has any questions, NEW can be reached at [redacted] .We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below It's September 20, and I still don't have a washerI had to go to the laundry mat Friday so that my kids would have clean clothes I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I find this response does not resolve anything and attempts to pass the buckHere are my issues with this responseI purchased merchandise in HHGREGG LocationI was helped by HHGREGG Staff for saleMy purchase was through HHGregg SystemsThe sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)My return was handled by HHGregg at the front counter through their computersI was told that HHGregg return policy applied to my purchaseThe local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lostHad I not already purchased through a different company I would have accepted this resolutionIt is because of these reasons that I reject this response.The computer was from HHGregg and it did not workHHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise I feel like a victim of theft.I cannot contact anyone from Acceptance NowI assume you are talking about the gentleman that refused my return but kept the merchandiseHe is irate, rude, and I will not deal with that kind of abuseAs he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGreggThis is the only resolution acceptable to me at this pointIf there is another "issue" that HHGregg has no control of within their store this is not of my concernIt is after all their store so I would hope that they are capable of having control.Kind Regards,*** Regards, [redacted]
February 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued disappointmentWe are unable to authorize a return through our storeMsHarris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep itIf she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s rebuttal.I apologize for any frustration [redacted] may have experiencedAfter review, due to the delay we have price adjusted the order and are sending a check in the amount $We ask that Mrand Mrs [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-weeks to receive the checkWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI'm still waiting for the credit to be issued, which they said it can take up to business days, so hopefully there will be no issues with that Regards, [redacted]
December 20, [redacted] *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’ concerns about his orderI apologize for any inconvenience Mr [redacted] experiencedOur records indicate that he received a Samsung washer and dryerIf he has any questions, our call center can be reached at (800) 284-We appreciate having the opportunity to answer the complaint Sincerely, Ryan M [redacted] Executive Desk