March 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her repair.I am very sorry for any frustration she experienced with the washerA representative from our corporate office contacted her to inform her that Warrantech assigned the repair to a different service providerIt is our understanding that the service call is scheduled for 4/If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 30, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ’ concerns about his range.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that service was scheduledIf he has any questions, Warrantech can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
July 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to reimburse him for the manufacturer rebateThe rebate form indicated that it was to be mailed before 3/21/If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-within days after the postmark date.In the interest of good customer relations, we are sending Mr [redacted] a $hhgregg gift cardHe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about the television I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchange of the television If Mr [redacted] does not pick up the television within the next 2/days our store personnel will dispose of the televisionIf Mr [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team
December 12, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] customer service issue We apologize for any inconvenience Ms [redacted] may have experiencedOn 09/16/the delivery center processed an exchange for both the washer and dryerSometime later in October Ms [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $The reimbursement was issued for “latch on dryer, and scratches on washer” At this point and time all issues are to be reported and handled through SamsungHhGregg is not authorized to make any decisions outside of 30days We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her television.We regret her continued disappointmentThe service plan administrator has authorized a store credit for the replacement of the televisionA representative should contact Ms [redacted] within the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we authorized an exchange for the washerThe delivery is scheduled for 12/If he needs to schedule the delivery for another date, he can contact our call center (800) 284-and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
March 15, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about the television I apologize for any inconvenience [redacted] experiencedAs previously explained unfortunately we are unable to authorize a refund or exchangeThere is a day return policy; after which there are no returns and or exchangesWe do apologize for the inconvenience unfortunately we are unable to assist [redacted] regarding this matter We appreciate having the opportunity to answer the complaint Sincerely, Whitney Executive Team
January 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about her purchase.We regret her continued disappointmentHowever, we stand by our previous response.Our company is not responsible for abandoned propertyIf she has not yet retrieved the television from the store, we request that she do so within the next daysIf she has not picked up the television in that time, our store personnel will dispose of itWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 17, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the furniture.I apologize for any frustration Ms [redacted] experiencedWe regret that we are unable to offer a refund or and exchangeAll sales are final at our closing store locationsIf she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns.We regret her continued disappointmentIf installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work orderWithout a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 12, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] repair issue We apologize for any inconvenience Ms [redacted] may have experiencedDue to the issues Ms [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselectionThe credit information was transferred over our vendor relations department 12/12/Ms [redacted] will be contacted and provided with her credit information within the next 3/business days Warrantech does offer food reimbursement up to $We ask that Ms [redacted] contacts Warrantech the reimbursement We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding customer refund/exchange issue We apologize for the inconvenience Ms [redacted] may have experiencedOur records indicate manager Joe authorized Ms [redacted] a replacement on 12/19/Once the appliances are returned Ms [redacted] will receive a full refund We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your recent letter regarding [redacted] concerns about his washer.I apologize for any inconvenience MrWayne experiencedWe regret that we are unable to authorize a replacementOur representative contacted the service plan administrator and was informed that the repair was completedIf he has any questions, Warrantech can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg On August 12, 2015, they indicated to the Revdex.com that they would send me a $gift card within days Today is September 12, and days have not passed and no gift card has been received Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolutionDear Ms [redacted] : I have received your letter regarding [redacted] concerns about the rebateI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next daysWe appreciate having the opportunity to answer the complaint Sincerely, James TM [redacted] Director, Service Operations [redacted] *** Regards, [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] delivery issue We apologize for any inconvenience Ms [redacted] experienced and the delay on getting her fridgeOur records indicate Ms [redacted] fridge was delivered 11/29/with no issuesFor compensation for the delay we ask that Ms [redacted] contacts the purchase location and request to speak with a manager We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 24, [redacted] ***RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refundOur representative contacted the manufacturer and was informed that the soundbar was repairedWe appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced Our representative contacted the service plan administrator and was informed that they had no record of a request for repairIf [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns furtherWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
March 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any frustration she experienced with her order and the call center representativeWe have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processedShe should receive the refund in the next 5-business daysIf she has any questions about her order or the refund, our call center can be reached at (866) 974- We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
March 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her repair.I am very sorry for any frustration she experienced with the washerA representative from our corporate office contacted her to inform her that Warrantech assigned the repair to a different service providerIt is our understanding that the service call is scheduled for 4/If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 30, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ’ concerns about his range.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that service was scheduledIf he has any questions, Warrantech can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
July 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to reimburse him for the manufacturer rebateThe rebate form indicated that it was to be mailed before 3/21/If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-within days after the postmark date.In the interest of good customer relations, we are sending Mr [redacted] a $hhgregg gift cardHe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about the television I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchange of the television If Mr [redacted] does not pick up the television within the next 2/days our store personnel will dispose of the televisionIf Mr [redacted] decides to pick up the television he can then provide us with the serial number and we can offer to research his concerns about the warranty claim further We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team
December 12, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] customer service issue We apologize for any inconvenience Ms [redacted] may have experiencedOn 09/16/the delivery center processed an exchange for both the washer and dryerSometime later in October Ms [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $The reimbursement was issued for “latch on dryer, and scratches on washer” At this point and time all issues are to be reported and handled through SamsungHhGregg is not authorized to make any decisions outside of 30days We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her television.We regret her continued disappointmentThe service plan administrator has authorized a store credit for the replacement of the televisionA representative should contact Ms [redacted] within the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we authorized an exchange for the washerThe delivery is scheduled for 12/If he needs to schedule the delivery for another date, he can contact our call center (800) 284-and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
March 15, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about the television I apologize for any inconvenience [redacted] experiencedAs previously explained unfortunately we are unable to authorize a refund or exchangeThere is a day return policy; after which there are no returns and or exchangesWe do apologize for the inconvenience unfortunately we are unable to assist [redacted] regarding this matter We appreciate having the opportunity to answer the complaint Sincerely, Whitney Executive Team
January 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about her purchase.We regret her continued disappointmentHowever, we stand by our previous response.Our company is not responsible for abandoned propertyIf she has not yet retrieved the television from the store, we request that she do so within the next daysIf she has not picked up the television in that time, our store personnel will dispose of itWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 17, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the furniture.I apologize for any frustration Ms [redacted] experiencedWe regret that we are unable to offer a refund or and exchangeAll sales are final at our closing store locationsIf she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns.We regret her continued disappointmentIf installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work orderWithout a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 12, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] repair issue We apologize for any inconvenience Ms [redacted] may have experiencedDue to the issues Ms [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselectionThe credit information was transferred over our vendor relations department 12/12/Ms [redacted] will be contacted and provided with her credit information within the next 3/business days Warrantech does offer food reimbursement up to $We ask that Ms [redacted] contacts Warrantech the reimbursement We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding customer refund/exchange issue We apologize for the inconvenience Ms [redacted] may have experiencedOur records indicate manager Joe authorized Ms [redacted] a replacement on 12/19/Once the appliances are returned Ms [redacted] will receive a full refund We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your recent letter regarding [redacted] concerns about his washer.I apologize for any inconvenience MrWayne experiencedWe regret that we are unable to authorize a replacementOur representative contacted the service plan administrator and was informed that the repair was completedIf he has any questions, Warrantech can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg On August 12, 2015, they indicated to the Revdex.com that they would send me a $gift card within days Today is September 12, and days have not passed and no gift card has been received Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolutionDear Ms [redacted] : I have received your letter regarding [redacted] concerns about the rebateI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next daysWe appreciate having the opportunity to answer the complaint Sincerely, James TM [redacted] Director, Service Operations [redacted] *** Regards, [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] delivery issue We apologize for any inconvenience Ms [redacted] experienced and the delay on getting her fridgeOur records indicate Ms [redacted] fridge was delivered 11/29/with no issuesFor compensation for the delay we ask that Ms [redacted] contacts the purchase location and request to speak with a manager We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 24, [redacted] ***RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refundOur representative contacted the manufacturer and was informed that the soundbar was repairedWe appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced Our representative contacted the service plan administrator and was informed that they had no record of a request for repairIf [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns furtherWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
March 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any frustration she experienced with her order and the call center representativeWe have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processedShe should receive the refund in the next 5-business daysIf she has any questions about her order or the refund, our call center can be reached at (866) 974- We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk