Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in contact with the manufacturer in regards to this so-called cancelled store credit Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed I can provide his telephone number if necessary It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situation.In addition, the manufacturer authorized the repair company to replace the computer board in our dryer Therefore, the manufacturer would have been well advised that the dryer had been fixed.Two days after the technician left our home, we received a phone call from HH Gregg We did not initiate contact with HH Gregg, they called us They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us Again, we did not contact them The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to The washer was physically sitting on the end of a delivery truck, feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer? None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or [redacted] the Sales Representative, and deliberately not returning my phone calls Nor does it excuse the unprofessionalism he used during our most recent phone call Details of such, I would be happy to discuss with his superior As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them As consumers, we visit our local businesses to purchase our appliances If we had the option to directly visit and purchase from manufacturing plants, of course, we would But, we don't have that option So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehension.Our washer is now out of manufacturer warranty We did purchase the extended warranty on both the washer and dryer If we have no other option, I guess will start down that road Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards, [redacted] Regards, [redacted] ***
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience [redacted] encounteredWe regret to inform that we are unable to fulfill his purchase due to the fact that the item is soon to be discontinued and the order has been cancelled and refundedThe funds should reflect on his account within to business days from 12/14/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new oneI finally called Warrantech yesterday and they said HH Gregg should have called meNo one has call and told me anythingI tried to call HH Gregg yesterday and was on hold for mins so I finally hung upI will go to HH Gregg today if I can't get ahold of them again by phone todayI am just so upset that no seems to care there about w seems to care about what is going on with me over thisI just always believed the were more loyal to there customers [redacted] ***
January 31, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concerns about his washer.We apologize for any inconvenience Mr [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/between 8am to 12pm with [redacted] Factory ServiceIf Mr [redacted] needs to reschedule, [redacted] can be reached at (800) 905-We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’ TV purchase.I apologize for any inconvenience [redacted] may have experiencedAfter speaking with our local store, the return of the TV has been deniedOur local store’s General Management reviewed the damage and it was determined that the damage was caused after purchaseThe condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returnsDue to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damagedWe ask that Mrand MrsRosas please pick- up the unit that has been left at the local storeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his request for a price adjustment.I apologize for any frustration Mr E [redacted] experiencedOur records indicate that a refund of $was processedHe should receive it within the next 5-business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
October 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his furniture.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.It is my understanding that parts were orderedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
September 7, Peggy Richardson Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] Dear [redacted] : I have received your letter regarding [redacted] complaint concerning her appliance and furniture orderI apologize for any frustration [redacted] has experienced On 9/1/the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaintThe refrigerator was cancelled and refunded on 9/5/The mattress set cannot be sold at $Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.ANorman Executive Team
February 2, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goalOur records indicate that the order was canceled and a refund was processedWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about the dishwasher.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the dishwasher was replacedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
I am disputing company's response for the following reasons: first, when I finally reached a operator and explained I would be returning item I asked if I needed a return authorazation number and was told yesWhen asked where I should mail it I was told the address on the original shipping boxAnd two, the attached FedEx receipt proves it was received on company's endIn addition I received a email stating company would reimburse me the shipping back to companyI emailed a attachment but have heard nothingI have included this email as proof too[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me My credit card company indicates that the refund has been processedThanks for your assistance in this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me I went to the store of purchase to attempt to resolve the issue with the store manager A very nice man looked at what options he had available and I found them to be unfair I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more moneyAt no point has HHGregg offered to do the right thing
November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mrs [redacted] warranty issue We apologize for the issues Mrs [redacted] experienced with her washerWarrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs [redacted] with a credit to reselect If the warranty is canceled Mrs [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked dateWarrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it If Mrs [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance Initially I was told to days On day I called the customer service line and was then told it takes to days for the refund Now I am being told it can take days This is ridiculous - we aren't talking about at $toaster Regards, [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer refund/exchange issues We apologize for the inconvenience and frustration Ms [redacted] experiencedUnfortunately we are unable to offer more than what was originally offered by our vendor relations departmentIf Ms [redacted] has any further questions she can contact our vendor relations department directly We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her freezer.I apologize for any inconvenience Ms [redacted] experiencedWe contacted the service plan administrator and were informed that they authorized a replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] issue We apologize for any inconvenience Ms [redacted] may have experienced Our records indicate Ms [redacted] was issued an exchange on 12/13/for the correct base We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in contact with the manufacturer in regards to this so-called cancelled store credit Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed I can provide his telephone number if necessary It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situation.In addition, the manufacturer authorized the repair company to replace the computer board in our dryer Therefore, the manufacturer would have been well advised that the dryer had been fixed.Two days after the technician left our home, we received a phone call from HH Gregg We did not initiate contact with HH Gregg, they called us They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us Again, we did not contact them The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to The washer was physically sitting on the end of a delivery truck, feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer? None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or [redacted] the Sales Representative, and deliberately not returning my phone calls Nor does it excuse the unprofessionalism he used during our most recent phone call Details of such, I would be happy to discuss with his superior As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them As consumers, we visit our local businesses to purchase our appliances If we had the option to directly visit and purchase from manufacturing plants, of course, we would But, we don't have that option So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehension.Our washer is now out of manufacturer warranty We did purchase the extended warranty on both the washer and dryer If we have no other option, I guess will start down that road Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards, [redacted] Regards, [redacted] ***
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience [redacted] encounteredWe regret to inform that we are unable to fulfill his purchase due to the fact that the item is soon to be discontinued and the order has been cancelled and refundedThe funds should reflect on his account within to business days from 12/14/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new oneI finally called Warrantech yesterday and they said HH Gregg should have called meNo one has call and told me anythingI tried to call HH Gregg yesterday and was on hold for mins so I finally hung upI will go to HH Gregg today if I can't get ahold of them again by phone todayI am just so upset that no seems to care there about w seems to care about what is going on with me over thisI just always believed the were more loyal to there customers [redacted] ***
January 31, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concerns about his washer.We apologize for any inconvenience Mr [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they have scheduled a service call for 02/02/between 8am to 12pm with [redacted] Factory ServiceIf Mr [redacted] needs to reschedule, [redacted] can be reached at (800) 905-We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’ TV purchase.I apologize for any inconvenience [redacted] may have experiencedAfter speaking with our local store, the return of the TV has been deniedOur local store’s General Management reviewed the damage and it was determined that the damage was caused after purchaseThe condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returnsDue to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damagedWe ask that Mrand MrsRosas please pick- up the unit that has been left at the local storeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his request for a price adjustment.I apologize for any frustration Mr E [redacted] experiencedOur records indicate that a refund of $was processedHe should receive it within the next 5-business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
October 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his furniture.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.It is my understanding that parts were orderedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
September 7, Peggy Richardson Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] Dear [redacted] : I have received your letter regarding [redacted] complaint concerning her appliance and furniture orderI apologize for any frustration [redacted] has experienced On 9/1/the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaintThe refrigerator was cancelled and refunded on 9/5/The mattress set cannot be sold at $Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.ANorman Executive Team
February 2, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goalOur records indicate that the order was canceled and a refund was processedWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about the dishwasher.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the dishwasher was replacedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
I am disputing company's response for the following reasons: first, when I finally reached a operator and explained I would be returning item I asked if I needed a return authorazation number and was told yesWhen asked where I should mail it I was told the address on the original shipping boxAnd two, the attached FedEx receipt proves it was received on company's endIn addition I received a email stating company would reimburse me the shipping back to companyI emailed a attachment but have heard nothingI have included this email as proof too[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me My credit card company indicates that the refund has been processedThanks for your assistance in this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me I went to the store of purchase to attempt to resolve the issue with the store manager A very nice man looked at what options he had available and I found them to be unfair I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more moneyAt no point has HHGregg offered to do the right thing
November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mrs [redacted] warranty issue We apologize for the issues Mrs [redacted] experienced with her washerWarrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs [redacted] with a credit to reselect If the warranty is canceled Mrs [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked dateWarrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it If Mrs [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance Initially I was told to days On day I called the customer service line and was then told it takes to days for the refund Now I am being told it can take days This is ridiculous - we aren't talking about at $toaster Regards, [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer refund/exchange issues We apologize for the inconvenience and frustration Ms [redacted] experiencedUnfortunately we are unable to offer more than what was originally offered by our vendor relations departmentIf Ms [redacted] has any further questions she can contact our vendor relations department directly We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
November 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her freezer.I apologize for any inconvenience Ms [redacted] experiencedWe contacted the service plan administrator and were informed that they authorized a replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] issue We apologize for any inconvenience Ms [redacted] may have experienced Our records indicate Ms [redacted] was issued an exchange on 12/13/for the correct base We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***