[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s appliance purchaseI regret any frustration Ms [redacted] may have experienced during her repairs After review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our day return/exchange policyThe manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through FrigidaireWe ask that Ms [redacted] please continue to work with and contact Frigidaire at 1-800-444-We appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team
August 31, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’ concerns regarding a refund.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that a refund of $was processed on 08/29/As a customer satisfaction we will issue an additional $refundHer account should reflect the funds within to business daysWe appreciate having the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is negligence pure and simple Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company blatantly violated the Virginia Consumer Protection Act with it's fraudulent advertising, caused me a world of inconvenience and cost a close friend of mine $when I tried to give them a gift of a TV, only to have HHGregg not honor their printed advertisement Their "referring" the information to the basement storage boxes doesn't bring this matter to any sort of resolution Yes I settled for another TV at the request of a good friend who wanted to save me the aggravation of having to deal with this company further, I did not get a TV for the amount of money I should have, again only being offered lesser quality or higher price...NOT WHAT WAS AGREED TO AT THE BEGINNING! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It is a shame that it had to go this far This should have been done on 8/29/ Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office I am anxious to see how long it will take the refund on my credit card statement to appear Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery addressOnce we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with youWith Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's websiteThank you Regards, [redacted]
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order was fulfilled on 12/14/We hope the pick up process went smoothly and hope he enjoys his purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s rebuttal.I apologize for any frustration [redacted] may have experiencedI regret that there was confusion regarding delivery of the productAs stated previously the cooktop has now been deliveredWe ask that Mr [redacted] please contact us if he experiences any further issuesWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone I was amazed...I had offered this solution twice before and was told it wasn't necessary!! Once she put through the credit I received the credit to my Cc account in days!! Would that HH Gregg had more capable folk like her! I also received a check from HH Gregg for the damage in the product we did keep At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg Thanks for your efforts, which certainly added to my own, helped to alleviate this situation Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time Regards, [redacted]
September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’ concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacementA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about the television and the service plan.We regret his continued disappointmentHowever, we are unable to override decisions about repair coverageIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards [redacted] I would like to leave claim open until refund is received in the proper amount
April 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced Our records indicate that the service plan he purchased is administered through WarrantechIt is our understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 30, [redacted] *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issueWe apologize for the inconvenience Mr [redacted] experienced as well as the delay in getting his purchaseDue to the headset being out of stock and limited availability the order could not be fulfilledMr [redacted] has since been issued a refund back to his PayPal account in the amount of $ We appreciate having the opportunity to answer the complaint Sincerely,Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [It is now December 5, and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson AshleyWe only found this out after calling the delivery centerAfter speaking with Manager Rachel, she informed me, once again, the dryer is not in stock againThis was confirmed by manager Steve that the dryer was en route to the warehouseWe are seeking immediate delivery of appliances as well as an additional $off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliancesI have never experienced "a business" with such poor communication skills amongst their departments and poor customer servicePerhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installedCan a person press charges against a business for stolen goods? If so, I would like to pursue that option Regards, [redacted] r ***
December 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the range was deliveredThe order listed on invoice 2536-is financed under a 36-month promotional finance periodIf she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnelRebates for qualifying purchases are processed within 6-weeks of delivery confirmation.We appreciate having the opportunity to answer the complaintSincerely,Diane MooreCommunications ManagerDM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] June 29, [redacted] *** [redacted] *** [redacted] ***397-ID #11471539Purchased a new refrigerator on May and had it delivered on May The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get coldThe fridge/freezer never did get cold it did not work at all with the exception of the light going onPurchase price including tax $429.99On May I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press for this and for thatYou get the ideaWhen I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times beforeI pressed every number I could and was told they would have to transfer me againI finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previouslyNo one seemed to want to hear my storyI still have this fridge that does not get cold so does not work and has never worked and obviously defectiveI am in desperate need of another oneAt this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a scriptI was told he could not service this refrigerator because the warranty was voided because it was installed improperlyHH Gregg delivery personnel delivered and installed this refrigeratorThey are now telling me this was not meant for the garageI told him that my garage was fully insulated including the garage doorHe didn't want to hear anything and just went on the same script againSo I could see we were getting nowhereHe wasn't even listening to meI tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the houseThis refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to degreesMy garage never gets above degrees or below degreesThe salesman that sold me this unit knew it was going in the garage temporarily I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29thI also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge
December 10, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack of stock at the location she visitedDue to increased demand during the holiday season, the availability of some models may be affectedWe regret that we are unable to honor her requestWe appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s appliance purchaseI regret any frustration Ms [redacted] may have experienced during her repairs After review, I regret we are unable to exchange or issue credit for a unit that is almost a year past our day return/exchange policyThe manufacturer of the product provides a one year warranty for the unit and any exchange or repair must be completed through FrigidaireWe ask that Ms [redacted] please continue to work with and contact Frigidaire at 1-800-444-We appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team
August 31, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’ concerns regarding a refund.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that a refund of $was processed on 08/29/As a customer satisfaction we will issue an additional $refundHer account should reflect the funds within to business daysWe appreciate having the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is negligence pure and simple Just because it was two years ago does not negate the fact that it is still negligence NOW on the part of HH Greg Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company blatantly violated the Virginia Consumer Protection Act with it's fraudulent advertising, caused me a world of inconvenience and cost a close friend of mine $when I tried to give them a gift of a TV, only to have HHGregg not honor their printed advertisement Their "referring" the information to the basement storage boxes doesn't bring this matter to any sort of resolution Yes I settled for another TV at the request of a good friend who wanted to save me the aggravation of having to deal with this company further, I did not get a TV for the amount of money I should have, again only being offered lesser quality or higher price...NOT WHAT WAS AGREED TO AT THE BEGINNING! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It is a shame that it had to go this far This should have been done on 8/29/ Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office I am anxious to see how long it will take the refund on my credit card statement to appear Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery addressOnce we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with youWith Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's websiteThank you Regards, [redacted]
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order was fulfilled on 12/14/We hope the pick up process went smoothly and hope he enjoys his purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s rebuttal.I apologize for any frustration [redacted] may have experiencedI regret that there was confusion regarding delivery of the productAs stated previously the cooktop has now been deliveredWe ask that Mr [redacted] please contact us if he experiences any further issuesWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone I was amazed...I had offered this solution twice before and was told it wasn't necessary!! Once she put through the credit I received the credit to my Cc account in days!! Would that HH Gregg had more capable folk like her! I also received a check from HH Gregg for the damage in the product we did keep At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg Thanks for your efforts, which certainly added to my own, helped to alleviate this situation Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time Regards, [redacted]
September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’ concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacementA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about the television and the service plan.We regret his continued disappointmentHowever, we are unable to override decisions about repair coverageIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards [redacted] I would like to leave claim open until refund is received in the proper amount
April 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced Our records indicate that the service plan he purchased is administered through WarrantechIt is our understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
December 30, [redacted] *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issueWe apologize for the inconvenience Mr [redacted] experienced as well as the delay in getting his purchaseDue to the headset being out of stock and limited availability the order could not be fulfilledMr [redacted] has since been issued a refund back to his PayPal account in the amount of $ We appreciate having the opportunity to answer the complaint Sincerely,Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [It is now December 5, and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson AshleyWe only found this out after calling the delivery centerAfter speaking with Manager Rachel, she informed me, once again, the dryer is not in stock againThis was confirmed by manager Steve that the dryer was en route to the warehouseWe are seeking immediate delivery of appliances as well as an additional $off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliancesI have never experienced "a business" with such poor communication skills amongst their departments and poor customer servicePerhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installedCan a person press charges against a business for stolen goods? If so, I would like to pursue that option Regards, [redacted] r ***
December 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the range was deliveredThe order listed on invoice 2536-is financed under a 36-month promotional finance periodIf she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnelRebates for qualifying purchases are processed within 6-weeks of delivery confirmation.We appreciate having the opportunity to answer the complaintSincerely,Diane MooreCommunications ManagerDM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] June 29, [redacted] *** [redacted] *** [redacted] ***397-ID #11471539Purchased a new refrigerator on May and had it delivered on May The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get coldThe fridge/freezer never did get cold it did not work at all with the exception of the light going onPurchase price including tax $429.99On May I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press for this and for thatYou get the ideaWhen I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times beforeI pressed every number I could and was told they would have to transfer me againI finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previouslyNo one seemed to want to hear my storyI still have this fridge that does not get cold so does not work and has never worked and obviously defectiveI am in desperate need of another oneAt this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a scriptI was told he could not service this refrigerator because the warranty was voided because it was installed improperlyHH Gregg delivery personnel delivered and installed this refrigeratorThey are now telling me this was not meant for the garageI told him that my garage was fully insulated including the garage doorHe didn't want to hear anything and just went on the same script againSo I could see we were getting nowhereHe wasn't even listening to meI tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the houseThis refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to degreesMy garage never gets above degrees or below degreesThe salesman that sold me this unit knew it was going in the garage temporarily I have not heard one word from HH Gregg to this date.I have reached out to the sales man Stephen Roach previously and on June 29thI also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge
December 10, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack of stock at the location she visitedDue to increased demand during the holiday season, the availability of some models may be affectedWe regret that we are unable to honor her requestWe appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department