August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the washerA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
September 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the washer.I apologize for any inconvenience Msand MrHicks experiencedWe contacted the service plan administrator and were informed that the washer was repairedIf they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund issue We apologize for any inconvenience Mr [redacted] may have experiencedOur records indicate Mr [redacted] order was canceled 11/25/Mr [redacted] was also emailed 11/25/at 8:25am confirming that the order was canceled and could take 7/business days for the refund to be issued 12/05/$was issued back to Mr [redacted] PayPal account We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
May 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the umbrella and the table.I apologize for any frustration that Ms [redacted] experiencedWe regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrellaHowever, in the interest of good customer relations, we processed a refund for the table and the umbrellaShe should receive it in the next days We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to addressHowever, we are unable to provide a substitute model at that priceOur promotion was “while supplies last”We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] HHGregg has not made any contact with me at all regarding the resolution of the dishwasher problem The dishwasher is still broken and no one has ordered any parts or called to offer a replacementI called HHGregg today to find out what the plan is and have been on hold for over a half hour HHGregg's response to the Revdex.com was that I would receive some sort of resolution by today That is obviously not going to happen HHGregg is the worst appliance store I have ever dealt with This dishwasher has been broken for almost a month and there is no resolution in sightHow could the HHGregg representative tell you that the problem would be resolved by today and then not follow through?? This is ludicrous I hope the Revdex.com can get me a replacement dishwasher soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below After my fourth call to the delivery department, Tony stated that he would get the order to me the following day and said there was absolutely no reason it should have been delayed as it was, since there were units of what I ordered in AtlantaHe set up the delivery, for the 3rd time, and said the contracted delivery service had really messed up and that I should contact corporate, which I didI was also offered a partial refund for the horrible delivery service (or lack thereof), which has not been credited to m accountFurthermore, we are STILL waiting on the company to pick up the mattress and credit our account for that screw upUntil I receive the partial refund for the refrigerator AS PROMISED BY YOUR AGENT ON THE PHONE, this matter is not resolved Regards, [redacted] ***
June 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding Roberto [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for a replacementIf he still needs assistance, he can visit the store location nearest him and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
March 30, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about the washer.We apologize for any inconvenience [redacted] encounteredWe have concluded that there is no further information to add to our original responsesAs previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offeredMr [redacted] may contact Warrantech a (877)456-with his final decisionWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Regardless of what is being said here my business with HHGregg was handled with my credit card companySince HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means Please advise Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred I do not feel my complaint will be addressed appropriately or in a timely manner I have lost all faith and trust in HH Gregg and I do not think I should have to wait more business days (three weeks) to have this issue resolved I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional I would prefer to be contacted by a Corporate Representative within the next week Regards, [redacted]
October 1, 2015RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her request.It is my understanding that once UPS completes their investigation, the Online Order department management will determine if her order qualifies for a refundIf she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
September 14, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We received your letter regarding [redacted] ***s concern regarding his delivery issue.We apologize for any inconvenience Mr*** encounteredIn the interest of good customer relations we provided a $refund plus a free table, the total refund would be of $The funds should be reflected in the account with to business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
July 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about her purchase.We regret her continued disappointmentThe store manager informed me that he attempted to contact her and Mr [redacted] on 7/and 7/If they still need assistance, Sales Manager Maxo R [redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 5, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted] I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustrationWe have submitted her request to be removed from the list to the appropriate personnelThe address removal should take effect in the next 10-business daysWe appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s blu-ray purchase.I apologize for any frustration [redacted] may have experiencedAfter review, on 1/29/the unit was picked up at our local store under invoice [redacted] I regret that there was a delay with the orderWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the washerA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
September 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the washer.I apologize for any inconvenience Msand MrHicks experiencedWe contacted the service plan administrator and were informed that the washer was repairedIf they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund issue We apologize for any inconvenience Mr [redacted] may have experiencedOur records indicate Mr [redacted] order was canceled 11/25/Mr [redacted] was also emailed 11/25/at 8:25am confirming that the order was canceled and could take 7/business days for the refund to be issued 12/05/$was issued back to Mr [redacted] PayPal account We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
May 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the umbrella and the table.I apologize for any frustration that Ms [redacted] experiencedWe regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrellaHowever, in the interest of good customer relations, we processed a refund for the table and the umbrellaShe should receive it in the next days We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to addressHowever, we are unable to provide a substitute model at that priceOur promotion was “while supplies last”We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] HHGregg has not made any contact with me at all regarding the resolution of the dishwasher problem The dishwasher is still broken and no one has ordered any parts or called to offer a replacementI called HHGregg today to find out what the plan is and have been on hold for over a half hour HHGregg's response to the Revdex.com was that I would receive some sort of resolution by today That is obviously not going to happen HHGregg is the worst appliance store I have ever dealt with This dishwasher has been broken for almost a month and there is no resolution in sightHow could the HHGregg representative tell you that the problem would be resolved by today and then not follow through?? This is ludicrous I hope the Revdex.com can get me a replacement dishwasher soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below After my fourth call to the delivery department, Tony stated that he would get the order to me the following day and said there was absolutely no reason it should have been delayed as it was, since there were units of what I ordered in AtlantaHe set up the delivery, for the 3rd time, and said the contracted delivery service had really messed up and that I should contact corporate, which I didI was also offered a partial refund for the horrible delivery service (or lack thereof), which has not been credited to m accountFurthermore, we are STILL waiting on the company to pick up the mattress and credit our account for that screw upUntil I receive the partial refund for the refrigerator AS PROMISED BY YOUR AGENT ON THE PHONE, this matter is not resolved Regards, [redacted] ***
June 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding Roberto [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for a replacementIf he still needs assistance, he can visit the store location nearest him and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
March 30, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about the washer.We apologize for any inconvenience [redacted] encounteredWe have concluded that there is no further information to add to our original responsesAs previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offeredMr [redacted] may contact Warrantech a (877)456-with his final decisionWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Regardless of what is being said here my business with HHGregg was handled with my credit card companySince HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means Please advise Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred I do not feel my complaint will be addressed appropriately or in a timely manner I have lost all faith and trust in HH Gregg and I do not think I should have to wait more business days (three weeks) to have this issue resolved I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional I would prefer to be contacted by a Corporate Representative within the next week Regards, [redacted]
October 1, 2015RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her request.It is my understanding that once UPS completes their investigation, the Online Order department management will determine if her order qualifies for a refundIf she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
September 14, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We received your letter regarding [redacted] ***s concern regarding his delivery issue.We apologize for any inconvenience Mr*** encounteredIn the interest of good customer relations we provided a $refund plus a free table, the total refund would be of $The funds should be reflected in the account with to business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
July 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about her purchase.We regret her continued disappointmentThe store manager informed me that he attempted to contact her and Mr [redacted] on 7/and 7/If they still need assistance, Sales Manager Maxo R [redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 5, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted] I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustrationWe have submitted her request to be removed from the list to the appropriate personnelThe address removal should take effect in the next 10-business daysWe appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s blu-ray purchase.I apologize for any frustration [redacted] may have experiencedAfter review, on 1/29/the unit was picked up at our local store under invoice [redacted] I regret that there was a delay with the orderWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***