Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference details of the offer I reviewed appear belowI reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed toThe manufacturer isn't responsible for damage done by the storeThis response is NOT acceptable Regards, [redacted]
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] *** experiencedWe regret that we are unable to offer an exchange for the refrigeratorIt is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declinedWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her account.I apologize for any misunderstandingIf Ms [redacted] placed the order using [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsIf she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] )Dear MsRichardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr [redacted] experienced We regret that we are unable to authorize a returnAs indicated in our Return Policy, the return period is daysWe hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely, [redacted] Director, Service Operations [redacted]
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund is being processedShe should receive the refund in the next daysIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left317-848-ext This number does not allow an extension to be entered I tried to reach a customer service person but was only able to reach automated choices I then tried to call back on the number Whitney called from and no one answered during regular business hours Please call me again and leave a number that will work Regards, [redacted] ***
November 11, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] s concern about the appliance purchaseI apologize for any frustration [redacted] has experienced We have contacted the warranty provider WarrantechOn 11/11/the unit was repaired at approximately 9pm CSTIf Ms [redacted] has any further issues, we ask that she contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the sofa.I apologize for any inconvenience Mr [redacted] experiencedGiven the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through WarrantechIt is our understanding that a representative contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the dishwasher.I apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for return or exchangeGiven the length of time that passed, there is no way to determine how any damage may have occurredIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concerns about his furniture.We apologize for any inconvenience Mr [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seatHe should be contacted within to business days to schedule serviceAccording to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule serviceIf Mr [redacted] needs further details, Warrantech can be reached at (877) 456-We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
February 14, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issue We apologize for the inconvenience and issues Mr [redacted] is currently experiencing I have tried to reach out to Mr [redacted] unfortunately all attempts have been unsuccessfulI was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extentMr [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attachedSo Mr [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
October 27, [redacted] ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr [redacted] may have experiencedMr [redacted] has issued a credit on 10/26/and given the opportunity to reselectUpon speaking with Mr [redacted] he did confirm that the washer was replacement, and properly workingWe appreciate having the opportunity to answer the complaintSincerely,Whitney E***
December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ refund.We apologize for any inconvenience [redacted] encounteredOur records indicate that the refund was processed on 12/10/The funds should reflect on the account within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
December 11, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the recliner.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that an exchange for the recliner was authorizedWe appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications DepartmentDM/rlb
October 17, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concerns about his refrigerator handle.We apologize for any inconvenience Mr [redacted] has experienced The handle is still on back order, once it arrives he will be notifiedAs a customer satisfaction, we have processed a $check for the delayThe check will be received within to business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation We have spoken to Warrantech on February and March They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact with us nor have they made that decision I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest I would expect this issue to be resolved with the next few days Regards, [redacted] ***
February 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize an exchange or a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue I apologize for the issues experienced by Ms [redacted] Our records indicate the order was canceled 12/10/I have forwarded Ms [redacted] complaint over to the store manager in request that a call is made within 24/business hrs to discuss the inconvenience and frustration experienced by Ms [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] The Man came & HOPEFULLY this will be the end of this fiasco!
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s dishwasher purchase.I apologize for any frustration [redacted] may have experiencedAfter review, the order is scheduled to be installed on 2/1/The original dishwasher ordered was a special order item that is processed directly from the manufacturerSpecial order items are subject to delay and I regret any inconvenience this may have caused Mr [redacted] The local store has provided a sub model dishwasher for the order to provide a quicker deliveryWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference details of the offer I reviewed appear belowI reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed toThe manufacturer isn't responsible for damage done by the storeThis response is NOT acceptable Regards, [redacted]
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] *** experiencedWe regret that we are unable to offer an exchange for the refrigeratorIt is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declinedWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her account.I apologize for any misunderstandingIf Ms [redacted] placed the order using [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsIf she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] )Dear MsRichardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr [redacted] experienced We regret that we are unable to authorize a returnAs indicated in our Return Policy, the return period is daysWe hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely, [redacted] Director, Service Operations [redacted]
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund is being processedShe should receive the refund in the next daysIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left317-848-ext This number does not allow an extension to be entered I tried to reach a customer service person but was only able to reach automated choices I then tried to call back on the number Whitney called from and no one answered during regular business hours Please call me again and leave a number that will work Regards, [redacted] ***
November 11, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] s concern about the appliance purchaseI apologize for any frustration [redacted] has experienced We have contacted the warranty provider WarrantechOn 11/11/the unit was repaired at approximately 9pm CSTIf Ms [redacted] has any further issues, we ask that she contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the sofa.I apologize for any inconvenience Mr [redacted] experiencedGiven the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through WarrantechIt is our understanding that a representative contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
July 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the dishwasher.I apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for return or exchangeGiven the length of time that passed, there is no way to determine how any damage may have occurredIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concerns about his furniture.We apologize for any inconvenience Mr [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seatHe should be contacted within to business days to schedule serviceAccording to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule serviceIf Mr [redacted] needs further details, Warrantech can be reached at (877) 456-We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
February 14, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issue We apologize for the inconvenience and issues Mr [redacted] is currently experiencing I have tried to reach out to Mr [redacted] unfortunately all attempts have been unsuccessfulI was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extentMr [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attachedSo Mr [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
October 27, [redacted] ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr [redacted] may have experiencedMr [redacted] has issued a credit on 10/26/and given the opportunity to reselectUpon speaking with Mr [redacted] he did confirm that the washer was replacement, and properly workingWe appreciate having the opportunity to answer the complaintSincerely,Whitney E***
December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ refund.We apologize for any inconvenience [redacted] encounteredOur records indicate that the refund was processed on 12/10/The funds should reflect on the account within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
December 11, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the recliner.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that an exchange for the recliner was authorizedWe appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications DepartmentDM/rlb
October 17, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concerns about his refrigerator handle.We apologize for any inconvenience Mr [redacted] has experienced The handle is still on back order, once it arrives he will be notifiedAs a customer satisfaction, we have processed a $check for the delayThe check will be received within to business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation We have spoken to Warrantech on February and March They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact with us nor have they made that decision I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest I would expect this issue to be resolved with the next few days Regards, [redacted] ***
February 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize an exchange or a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue I apologize for the issues experienced by Ms [redacted] Our records indicate the order was canceled 12/10/I have forwarded Ms [redacted] complaint over to the store manager in request that a call is made within 24/business hrs to discuss the inconvenience and frustration experienced by Ms [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] The Man came & HOPEFULLY this will be the end of this fiasco!
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s dishwasher purchase.I apologize for any frustration [redacted] may have experiencedAfter review, the order is scheduled to be installed on 2/1/The original dishwasher ordered was a special order item that is processed directly from the manufacturerSpecial order items are subject to delay and I regret any inconvenience this may have caused Mr [redacted] The local store has provided a sub model dishwasher for the order to provide a quicker deliveryWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***