April 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted] experiencedOur records indicate that an exchange was authorized for the mattressWe are unable to offer an additional exchange or a refundIf he has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about her order.We regret her continued disappointmentI am sorry for any frustration she experienced with the lack of stockWe are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in JulyIf she has any questions, our Wilkes-Barre store can be reached at (570) 793-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 27, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issues We apologize for the inconvenience and frustration Mr [redacted] experiencedAfter speaking with warrantech today, I was informed that a store credit was issued for Mr [redacted] to reselectAlong with that store credit Mr [redacted] was also issued $compensation for laundry mat expense Once the credit is processed Mr [redacted] will be notified and provided with all the necessary information We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation. Regards, [redacted]
March 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experiencedSince the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washerIt is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-The credit expires in days, after which time, we will no longer be able to offer store credit for the replacement of the washerFor further assistance, she can visit the store location nearest her and speak with the managerWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't see any mention in the response in regards to a full refund for the extended warranty. Regards, [redacted]
January 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his computer.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a store credit was issued for the replacement of the computerFor further assistance, he can visit the store and refer to invoice 0064-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience *** [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to meHowever, I did not get any cancellation email at allI did get the refund though Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/ This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all Its already been about weeks without a stove, and now I have to wait more weeks This is the warranty company that you chose to represent your organization, so they are a reflection of you I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that I have to microwave food or buy fast food, this is not acceptable Regards, [redacted]
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding Brian ***’s concerns about the delivery.We hope that MrH [redacted] is able to resolve the issueIf Mr [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the best I am going to get from HHGregg, apparentlyI remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything elseThank you for your time and assistance regarding this matter Regards, [redacted] ***
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your follletter regarding [redacted] ***’s concerns about the television.We regret his continued disappointmentHowever, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I received a check in the mail on 6/9/for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
December 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about his service plan I apologize for any misunderstandingAs indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etcIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint Sincerely, whitney E***Executive Team
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted] :I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustrationWe have submitted her request to be removed from the list to the appropriate personnelIt is our understanding that removal requests are processed in 10-business daysWe appreciate having the opportunity to respond to the complaintSincerely,Diane ***Communications Manager
December 19, 2016 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding [redacted] issue. We apologize for any inconvenience Ms. [redacted] is experiencing with... her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]To The Revdex.com, Attached is a copy of what I've been thru with this refrigeratorI was charged $the last time someone came to my house and told me it was the design and it can't be fixedWhy should I let some one come to my house and tell me the same thing again and charge me for what I already knowI was disrespected by the last service company that came here and I don't want to take myself thru that againPlus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the doorLook at my warranty record Samsung fixed it or had complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by nowSo to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last years Regards, [redacted]
November 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedAs previously stated, there is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, Samsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Stephanie D [redacted] ***Executive Team
April 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted] experiencedOur records indicate that an exchange was authorized for the mattressWe are unable to offer an additional exchange or a refundIf he has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about her order.We regret her continued disappointmentI am sorry for any frustration she experienced with the lack of stockWe are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in JulyIf she has any questions, our Wilkes-Barre store can be reached at (570) 793-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 27, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issues We apologize for the inconvenience and frustration Mr [redacted] experiencedAfter speaking with warrantech today, I was informed that a store credit was issued for Mr [redacted] to reselectAlong with that store credit Mr [redacted] was also issued $compensation for laundry mat expense Once the credit is processed Mr [redacted] will be notified and provided with all the necessary information We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation. Regards, [redacted]
March 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experiencedSince the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washerIt is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-The credit expires in days, after which time, we will no longer be able to offer store credit for the replacement of the washerFor further assistance, she can visit the store location nearest her and speak with the managerWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't see any mention in the response in regards to a full refund for the extended warranty. Regards, [redacted]
January 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his computer.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a store credit was issued for the replacement of the computerFor further assistance, he can visit the store and refer to invoice 0064-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience *** [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to meHowever, I did not get any cancellation email at allI did get the refund though Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/ This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all Its already been about weeks without a stove, and now I have to wait more weeks This is the warranty company that you chose to represent your organization, so they are a reflection of you I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that I have to microwave food or buy fast food, this is not acceptable Regards, [redacted]
December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding Brian ***’s concerns about the delivery.We hope that MrH [redacted] is able to resolve the issueIf Mr [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the best I am going to get from HHGregg, apparentlyI remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything elseThank you for your time and assistance regarding this matter Regards, [redacted] ***
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your follletter regarding [redacted] ***’s concerns about the television.We regret his continued disappointmentHowever, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I received a check in the mail on 6/9/for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
December 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s concerns about his service plan I apologize for any misunderstandingAs indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etcIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint Sincerely, whitney E***Executive Team
November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted] :I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustrationWe have submitted her request to be removed from the list to the appropriate personnelIt is our understanding that removal requests are processed in 10-business daysWe appreciate having the opportunity to respond to the complaintSincerely,Diane ***Communications Manager
December 19, 2016 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. ***: I have received your letter regarding [redacted] issue. We apologize for any inconvenience Ms. [redacted] is experiencing with... her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls. We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]To The Revdex.com, Attached is a copy of what I've been thru with this refrigeratorI was charged $the last time someone came to my house and told me it was the design and it can't be fixedWhy should I let some one come to my house and tell me the same thing again and charge me for what I already knowI was disrespected by the last service company that came here and I don't want to take myself thru that againPlus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the doorLook at my warranty record Samsung fixed it or had complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by nowSo to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last years Regards, [redacted]
November 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedAs previously stated, there is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, Samsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Stephanie D [redacted] ***Executive Team