Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within days Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
December 19, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for any inconvenience Ms [redacted] may have experiencedBased on the order number the Xbox was shipped out 12/07/15, and the controller was shipped out 12/14/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s refrigerator repair.I apologize for any frustration [redacted] may have experiencedOn 1/21/17, the local service provider dispatched by the warranty administrator Warrantech ordered a part for the repairThe part was delivered to the servicer on 1/28/After speaking with Warrantech, the service provider will be in contact with Mr [redacted] to set up a service call date to install the partWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
September 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the washerWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 1, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] s concerns I apologize for any frustration Ms [redacted] experienced Our records indicate that the $refund for the canceled service plans was processed The credit should post to the credit card account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Nice try, never......NEVER was I offered my money back, just a lesser quality TV or the option of paying more for the brand I wanted You advertise a TV to get people in your store, a TV you did not have, and did not have access to Shame on you You obviously do not intend to make things right, therefore I will continue to do my best to warn my neighbors of the unethical practices you people display Shame Regards, [redacted]
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responsesI regret that there has been some confusion regarding our responsesThe TV, not the blu-ray, is incompatible with 3D technologyHowever, we are unable to process any refund for a purchase that was made over three years agoDuring the first days of the purchase, if notified, hhgregg could have exchange/returned the itemWe appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s refund concern.I apologize for any inconvenience Ms [redacted] may have experiencedAfter review, we have refunded the account in full under invoice [redacted] We ask that 3-business be allowed for the funds to postI apologize that there was a shipping error and refund delayWe look forward to providing better future service to Ms [redacted] We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s dryer concern.I apologize for any frustration Mr [redacted] may have experiencedAfter review, due to the delay and conflicting information provided by hhgregg for Mr [redacted] ’s dryer resolution, we have refunded the washer and dryer connection kits for the orderWe ask that Mr [redacted] please reference refund confirmation invoice 0061-and allow 7-business days for the funds to post back to the original form of paymentWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] customer service issue We apologize for any inconvenience Mr [redacted] may have experiencedUnfortunately the issues that he is experiencing (warp door) is not covered under the extended warrantyWarrantech states they tried to reach out to Mr [redacted] and was informed he was on the “do not call list” and ended the callHhGregg did issue Mr [redacted] a check in the amount of $for the cost of the service call If Mr [redacted] has any further questions he can contact the warranty provider Warrantech at 877-456- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms***’s Warranty concernI apologize for any inconvenience Ms [redacted] may have experienced.I regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
March 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted] experiencedAccording to UPS, the order was deliveredIf she would like assistance with a return, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV delivery concern.I apologize for any inconvenience Mr [redacted] may have experiencedOn 12/20/16, a delivery was completed for replacement TV model UN65KSIf necessary, we ask that Mr [redacted] continue to work with his local store representative regarding the orderI appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I want at least years of warranty for the appliances paid by HHGregg companyI have received all discomfort and still dealing with damage appliances which is not fair EVERYTHING that I bought to this store was damaged and defectiveThey want the customer to be guaranteed and make money because they sell you used appliances and warranties as wellI have received so bad feedback from people in general about this company regarding issues with defective products and bad customer servicesI can't believe it is happening to me and no one can't do ANYTHING to stop this totally messDefinitely, I won't recommend itThis company is not offering anything to meWhy they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot stillI want $$$$$recompense to my credit card and years of warranty (I am pretty sure I will needed for the next month, something will break again) Regards, [redacted]
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the furniture.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the service plan she purchased is administered through WarrantechIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 5, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
August 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’s concerns about the service plans.I apologize for any frustration MsPoore experienced Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request formI have enclosed a pdf copy of the formIt can be mailed to the address listed at the bottom of the formWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlbEnclosure
September 28, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issues I apologize for any inconvenience Ms [redacted] experiencedThe $gift was in suspense due to the issues Ms [redacted] experienced while trying to make her purchaseWe have also issued Ms [redacted] a $gift card as she was promised We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within days Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
December 19, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for any inconvenience Ms [redacted] may have experiencedBased on the order number the Xbox was shipped out 12/07/15, and the controller was shipped out 12/14/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s refrigerator repair.I apologize for any frustration [redacted] may have experiencedOn 1/21/17, the local service provider dispatched by the warranty administrator Warrantech ordered a part for the repairThe part was delivered to the servicer on 1/28/After speaking with Warrantech, the service provider will be in contact with Mr [redacted] to set up a service call date to install the partWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
September 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the washerWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 1, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] s concerns I apologize for any frustration Ms [redacted] experienced Our records indicate that the $refund for the canceled service plans was processed The credit should post to the credit card account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Nice try, never......NEVER was I offered my money back, just a lesser quality TV or the option of paying more for the brand I wanted You advertise a TV to get people in your store, a TV you did not have, and did not have access to Shame on you You obviously do not intend to make things right, therefore I will continue to do my best to warn my neighbors of the unethical practices you people display Shame Regards, [redacted]
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the rebuttal made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responsesI regret that there has been some confusion regarding our responsesThe TV, not the blu-ray, is incompatible with 3D technologyHowever, we are unable to process any refund for a purchase that was made over three years agoDuring the first days of the purchase, if notified, hhgregg could have exchange/returned the itemWe appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s refund concern.I apologize for any inconvenience Ms [redacted] may have experiencedAfter review, we have refunded the account in full under invoice [redacted] We ask that 3-business be allowed for the funds to postI apologize that there was a shipping error and refund delayWe look forward to providing better future service to Ms [redacted] We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s dryer concern.I apologize for any frustration Mr [redacted] may have experiencedAfter review, due to the delay and conflicting information provided by hhgregg for Mr [redacted] ’s dryer resolution, we have refunded the washer and dryer connection kits for the orderWe ask that Mr [redacted] please reference refund confirmation invoice 0061-and allow 7-business days for the funds to post back to the original form of paymentWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] customer service issue We apologize for any inconvenience Mr [redacted] may have experiencedUnfortunately the issues that he is experiencing (warp door) is not covered under the extended warrantyWarrantech states they tried to reach out to Mr [redacted] and was informed he was on the “do not call list” and ended the callHhGregg did issue Mr [redacted] a check in the amount of $for the cost of the service call If Mr [redacted] has any further questions he can contact the warranty provider Warrantech at 877-456- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
[redacted] *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms***’s Warranty concernI apologize for any inconvenience Ms [redacted] may have experienced.I regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
March 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted] experiencedAccording to UPS, the order was deliveredIf she would like assistance with a return, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV delivery concern.I apologize for any inconvenience Mr [redacted] may have experiencedOn 12/20/16, a delivery was completed for replacement TV model UN65KSIf necessary, we ask that Mr [redacted] continue to work with his local store representative regarding the orderI appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I want at least years of warranty for the appliances paid by HHGregg companyI have received all discomfort and still dealing with damage appliances which is not fair EVERYTHING that I bought to this store was damaged and defectiveThey want the customer to be guaranteed and make money because they sell you used appliances and warranties as wellI have received so bad feedback from people in general about this company regarding issues with defective products and bad customer servicesI can't believe it is happening to me and no one can't do ANYTHING to stop this totally messDefinitely, I won't recommend itThis company is not offering anything to meWhy they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot stillI want $$$$$recompense to my credit card and years of warranty (I am pretty sure I will needed for the next month, something will break again) Regards, [redacted]
September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the furniture.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the service plan she purchased is administered through WarrantechIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 5, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
August 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’s concerns about the service plans.I apologize for any frustration MsPoore experienced Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request formI have enclosed a pdf copy of the formIt can be mailed to the address listed at the bottom of the formWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlbEnclosure
September 28, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issues I apologize for any inconvenience Ms [redacted] experiencedThe $gift was in suspense due to the issues Ms [redacted] experienced while trying to make her purchaseWe have also issued Ms [redacted] a $gift card as she was promised We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team