SouthPoint Dodge Chrysler Jeep Ram

Statements from the dealer regarding this case are valid and true. We do have a police report and instance number, also several witnesses.

Complaint: [redacted]
I am rejecting this response because:  regardless if the car had "mechanical issues" you sold me a car that had a false amount of mileage on it.  Prior to that date on the document, you advertised a car that had 7395 miles on it.  After seeing that advertisement I came in to test drive the vehicle (around a 3 mile drive at least).  A few days after I decided to purchase the vehicle, and as you can see on the Receipt that you gave me the vehicle listed still had 7395 miles.  This drew me to the conclusion that you had falsely advertised a vehicle and sold me a vehicle with the wrong amount of mileage on it.  I came to your dealership rather than a private seller for security and peace of mind when it comes to investing a large amount of money.  I am now not confident at all in how many miles are actually on the car, as the LOW MILEAGE was a huge selling point for me in the first place.  The actual mileage on the car is not known which is something I deserve to know before buying.  My original resolution still stands: Refund my money and take the car back or give me a 3000$ discount on the car.
Regards,
[redacted]

We apologize for the frustration you suffered for the issues you had with your 2013 Dodge Durango.  We endeavor to repair all vehicles correctly the first time, but unfortunately we fall short of that goal from time to time.  I see that from your complaint that another dealer had...

trouble getting the vehicle to act up as well, but that Covert was able to determine it was a damaged head.  I’m glad this was finally discovered and repairs made.   We hope that the vehicle will now be what you hoped for when you purchased it, and that you have many wonderful miles of enjoyment.

From: [redacted]...

[mailto:[redacted]] Sent: Friday, April 21, 2017 1:36 PMTo: info <[redacted]>Cc: [redacted] <[redacted]>Subject: Additional Information for Complaint [redacted]Hello:Please see additional information below.  These emails did not attach to the original complaint for some reason.  Your attention to this matter is greatly appreciated.  Sincerely,*. [redacted] ________________________________________From: [redacted] <[redacted]>Sent: Thursday, April 20, 2017 6:59 PMTo: [redacted]Cc: [redacted]Subject: Re: [redacted] Update VIN [redacted] [redacted]:Per our conversation of 04/20/2017.   It is my understanding that South Point Dodge Chrysler Jeep Ram is refusing to cover the damage to my Dodge Durango while under the care custody and control of South Point Dodge Chrysler Jeep Ram for warranty work covered by Fiat Chrysler Automotive.  Please confirm this is correct in writing as I requested during our conversation.  Also, please consider this my second request for a certificate of insurance and the name of the insurance agent who supplies coverage to South Point Dodge Chrysler Jeep Ram.  Your prompt response is greatly appreciated. Sincerely,*. [redacted] ________________________________________From: [redacted] <[redacted]>Sent: wednesday, April 19, 2017 9:29 AMTo: [redacted]Subject: Re: [redacted] Update VIN [redacted] Im sorry for the delay, my managers are reviewing the situation and I will have an answer for you today.

Complaint: [redacted]
I...

am rejecting this response because:I did not come into the dealership in February. Prior to my visit in May, I had not been there since I purchased a vehicle in 2014. At my visit to the dealership in May, I did not authorize anyone to check my credit. We never entered the purchasing process and I was told my credit would not be checked until I gave permission. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: A manager at the dealership stated "We have explained this to our customer and he was perfectly fine with this as we had clarified this." This statement does not reflect my understanding at all. I was " perfectly fine" with the offer of $2200.00 dollars which was made within hearing of several individuals. While having a relatively new Jeep Cherokee serviced that I purchased from this dealer within the last year, I told the salesman  that I would be interested in a larger vehicle with 4 wheel drive. I was shown a new Durango with FWD and asked if I would purchase a Durango with the same or similar options and AWD.  I said I would and they located two Durangos at another location with AWD. One was black and one red. I said I was interested in the red one and they showed me the features list. The salesman  and I both remarked that the vehicle had the rear seat entertainment package. I agreed to purchase the vehicle after it arrived and was asked to fill out all of the paperwork then in order to expedite the delivery. I released my Cherokee and signed all of the finance documents for the red Durango. I was given a Dodge Challenger to drive until the Durango arrived.  It came on a Friday and we noticed that the rear seat entertainment package was not on the vehicle but was listed on the window detail. The individuals at the dealership were surprised that the vehicle did not have the entertainment package and said they had never encountered this before. I was assured that they would be taken care of and thought that the package could be installed. They told me that I should take the vehicle and they would straighten it all out after the weekend. I was contacted by the dealer I believe on the following Monday and they sent the salesman to our house to have my wife sign the odometer statement for the Cherokee and to discuss the missing options. A call was made to the dealership form the vehicle at our house and in the salesman's presence the dealer offered $2200.00 dollars in exchange for our accepting the vehicle. I asked that the money be assigned to the loan. At that time we signed the remaining paperwork. The dealership now claims "looks like the manufacture had it as an option and was never installed and so we never charged for it. How could they have discounted the price of the option if the didn't know it was not on the vehicle until the vehicle arrived?    After waiting a couple of weeks to hear from the credit union or the dealership I called the salesman. After three attempts to call him he finally answered and said he would get me an answer. That is the last contact I had with the dealership. Repeated calls have not been returned. I quote the sales manager "If
there is any more questions or he would like to come over  I will be more than happy to have a sit down and resolve this
misunderstanding with our customer. " I tried for three consecutive days to discuss this with the dealership. No one would return my calls and have expressed no interest until I involved the Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This is not what happened.  You wait like 8 months to respond to this Revdex.com complaint and then come back with a story.  What actually happened is you started replacing parts for a very high price telling me that Dodge requires you to do it that way and that they are paying for it.  Then when Dodge renigs, you still want to charge me for wasted "repairs" that I told you before you did it were a total waste of money (you shouldn't be replacing parts for diagnosis anyway, IMO).  You required me to pay in order to get my truck out and said my recourse was against Dodge.  It was all very flaky and my credit card company sided with me immediately.  Now you should try not to wait another 8 months before responding to this complaint response.
Regards,
[redacted]

Ms [redacted] did not say anything at time of delivery about any damage on her vehicle. We do a walk around on the vehicle w/ every customer and perform a delivery checklist.  It was not until a week later she claimed that there was damage to the bumpers. The dealership took the vehicle out of...

good faith and had the repairs done. She took the vehicle, we did another walk around,  everything was fine, then we started to get more calls from her that other damages were there and asking us to fix them.  After numerous times of fixing things on this vehicle and waxing it more than once, she then asked for $1488 to have the repairs done at a body shop where she works. She also has threatened if we don't pay her, she will destroy us on social media. We go to far extents to keep our customers satisfied, we feel we went above and beyond for Ms. [redacted].

Vehicle is back in our shop since 03/29/2016.  We have test driven the vehicle multiple times for over 90 miles.  We have several more man hours and fuel charges tied up in vehicle without one single DTC fault code or stall.  As stated in previous response, we must duplicate concern before making recommendation for repair, but we can't go on indefinitely driving vehicle at no charge.

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Ms. [redacted] and her son brought their vehicle to our repair facility, after further review of the vehicle, Dodge (the manufacturer) agreed to take care of the cost for replacing the transmission. We did this repair at no cost to the customer. The only repair the customer paid for was basic maintenance that they authorized.
A couple weeks after the major repair was done, the son and his girlfriend came back to the dealership to advise that the car was still giving them problems. At this point, we were going to take the car back to see if there was something still wrong with it, and give them something to drive while we did that.
The customers were not able to provide a Driver's license so we could not offer them a loaner. At this point, the customers got extremely loud in the dealership. They were cussing in front of our other customers and even screamed violent threats at a manager here. We called the police to have them escorted out of the dealership. There were numerous witnesses here, their behavior was explosive and threatening.
We pressed trespassing charges on them to protect our employees and customers.

I apologize for the delay in response to your complaint.  We just received notice of it last week from the Revdex.com.  I spoke with all of the parties involved in your transaction, and I think I have a grasp of the situation.  I would like to schedule a time when we can inspect the...

vehicle when the light is on and also know the circumstances necessary to duplicate your stalling complaint.  I will try and get Covert to give me a detailed run down on the steps they took to try and repair this problem, so as to know what the did that failed to correct the issue, and so that we don't make the same mistake as them.  Please contact me personally at [redacted] so that we can try and rectify this issue and get you back on the road as soon as possible.Sincerely.
[redacted]
Fixed Operations Director

Fixed Operations Director contacted customer and agreement was reached on repair process at no charge to customer and alternate transportation provided while repair completed.

Response:   We are sorry you were dissatisfied with your recall service on 12/06/2015.  As is the case with most vehicles of age, it is not uncommon for plastic parts to experience some degradation due to age.  Texas heat being a strong contributor to many dash related issues. ...

Chrysler like many manufacturers only produce parts for vehicles for 5 to 7 years after the model cycle ends, and your vehicle is over that age group.  All collateral damage recall repairs are at the discretion of the manufacturer, and in this case there was a lot of back and forth as to if they were willing to participate due to wear and tear.  In the end they agreed to participate and parts were ordered.  We are still currently awaiting the arrival of an air bag part that is on national backorder.  Once it arrives we are going to take care of the dash replacement.

Complaint: [redacted]
I am rejecting this response because:I want to get a copy of the receipts from body shop. I was told the bumpers  were only buffed . I work at a body shop and I know what a spot job looks like.  If they painted them I want receipts and it's a very poor job and needs to be redone the right color. 
Regards,
[redacted]

I have discussed Mr. [redacted]'s concern with him on Thursday the 15th. We did have the Jeep for an extended period of time during which we drove vehicle for 326 miles. During this time, the manufacturer provide Mr. [redacted] with a free rental. We could not duplicate the concern and the on board...

diagnostic system did not have any trouble codes active or stored. We were in contact with technical division and without any specific findings we are not able to know what system or systems may be causing the intermittent condition.I have informed Mr. [redacted] that we will review with the manufacturer and will continue to work with him to address the concern.[redacted]Fixed Operations DirectorSouth Point Chrysler/Dodge/Jeep/Ram

Complaint: [redacted]
I am rejecting this response because:
Regards,
The business is still being untruthful about the circumstances, I had contacted three Busineses about the Jeep in question and decided to try Southpoint first, I have copies of talks and names of the ones that made me promises they knew they could not deliver, they promised me that the Jeep I wanted was there and ready to be purchased, and when I agreed to stop in they gave me excuses and pressured me into waiting 3-5 days for delivery and after 5-days I went elsewhere. I did not Make any deal with Covert to buy the car I bought until the deadline of 5 days passed and I was fed up with the lying. I found through other sources that this same dealership reneged on a deal with a lady on promises they made Her she asked for Her deposit of 15K they first refused to return it until other outside sources stepped in so, my situation with them probably is a standard procedure and there are probably others met with the same process .I'm gathering from the reply from Southpoint and looking all the misspelled words and type-O's there appear to be a lacking in IQ to some degree. In closing I contacted Southpoint to buy a Renegade, their Rep. assured me the one I wanted was there and told me to come and check it out, I responded that If I came in, that day would I be driving the Jeep I wanted out that day and their response was a yes, come in and deal today, it didn't happen. Southpoint owes me 1K deposit for non delivery as promised and that amount is what I want. If my deposit is not returned to me within the next 30 days my next stop is the Texas Attorney Generals Office and I plan on contacting Chrysler itself concerning the liars at SPD.    [redacted],

We apologize for the misunderstanding, however we have offered to trade him out of the truck he purchased and give him FULL amount that he paid for it as trade value toward the purchase of the truck he is requesting. However, there is a substantial difference in the price of the truck that he purchased and the truck that he wants.  Mr. [redacted] is refusing to pay the difference.

Manufacturer authorized goodwill repair with customer paying $100 deductible.
Customer has taken possession of vehicle.
repairs have been completed and manufacturer case has been closed.

Complaint: [redacted]
I am rejecting this response because: since when can a person not have multiple auto loans? It's fine, I got financed through my credit union, so as I initially requested, you guys ran my credit to 32 different lenders a term that my credit union called "shot gunning" I'd like those inquiries removed, you guys made my score drop even more when that was done! I will be consulting with a lawyer to assure that this gets handled. 
Regards,
[redacted]

I was not aware that Chrysler had invited customer to have inspection at another authorized dealer. We are happy to work with Mr. [redacted] and will inspect and perform a repair for a verifiable failed condition. After driven 326 miles over a 14 day time period, the manufacturers rental authorization exceeded the time allotted to duplicate the concern. Mr. [redacted] is correct in the statement that with battery replacement the diagnostic codes are lost and would require reactivation to continue diagnostic.