Ms*** sent us a mail order on 03/07/ We processed her mail order (#***) for one item (caftan) The caftan item was on back order Ms*** contacted us by phone on 04/21/to have the order canceled as she did not want to wait for the back ordered item to arrive
We processed refund check #*** in the amount of $on 04/24/for Ms***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** sent in a mail order on 03/31/ We could not fulfill the order in the color that Ms*** requested A refund check in the amount of $was issued on 04/19/ Ms*** cashed the $refund check
Ms*** placed web order #*** for item #Z$and item #Z$ Her return was processed on 06/06/and a refund in the amount of $was issued back to her credit card for these two items The exchange order that was created, #***, for item #ZGarnet in
color 44/34/in size average for $was canceled by Ms*** on 06/06/ Ms*** was not charged the $
MsDay placed web order #*** for item *** in the amount of $ The item that Ms*** purchased, ***, was a final sale item Our final sale policy is listed on our website and in our catalog Final sale items cannot be returned for an exchange or refund; all sales are
final As a one-time courtesy we issued Ms*** a refund in the amount of $back to her credit card on 01/04/ The refund includes the cost of the item ($29.99) and the shipping charge ($7.99)
Ms*** placed phone order *** for item #*** on 08/15/ Ms*** called on 08/22/stating that she was disappointed with the item, but that she was going to keep itMs*** can send the item back to us in the same condition it was received and we will refund her the
original amount The restocking fee will be waived
After our initial attempt at resolving Ms***’s issue we mailed the pre-paid label, but we did not receive the item back. We will process a refund check in the amount of $29.99. Please allow 7-business days to receive the check. Ms*** does not need to send the item back. Thanks. -***
Ms*** placed phone order #*** Two of the items that were purchased, #*** *** and #*** *** were Final Sale items Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All Sales are final We also went
back and listened to the recorded phone call to ensure the Customer Service Representative made Ms*** aware that these two items were Final Sale items that could not be returned Ms*** has been a customer since and has placed many orders with Paula Young We appreciate her business As a one-time courtesy we have issued Ms*** a refund in the amount of $ We contacted Ms*** today by phone to let her know that we would be processing a refund for $ Please allow 48-business hours for the refund to show up on the credit card statement
Ms*** placed phone order #*** on 08/09/for four different items The three items that she returned for a refund were items #*** ($69.99), #*** ($59.99), and *** ($39.99) *** for $and *** for $were refunded back to Ms***'s (minus $for use
of the optional Smart Label) The refund amount for these two items was $and was credited back to her credit card on 09/12/ Item # *** for $and item # *** for $were Final Sale items Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final.As a one-time courtesy, we issued Ms***'s an additional refund in the amount of $for the two Final Sale items back to her credit card on 10/14/ The refunds were $+ $for a total of $(minus the $fee for use of the optional Smart Label)
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** purchased three Final Sale items from our website, www.especiallyyours.com, on order # ***. The three items that she purchased, *** $17.99, *** $19.99, and *** $were all Final Sale items. Final Sale items, as stated on our website and in our catalog, cannot
be returned for a refund or an exchange. As a one time courtesy we will allow Ms*** to return the two Final Sale items (*** & ***) in exchange for the item she is requesting; item *** in color black size 9M. We are going to contact Ms*** to give her specific directions on how to send back the two items and to whom so that she does not get charged. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
At this time I would rather a refund as soon as possible
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***
Ms*** placed web order #*** on March 2, She returned two items, item #Afor $and item #Afor $29.99, on May 20, Our return and exchange policy is listed on our website and in our catalog and states the following;Returns: Within days items may
be returned for a refund minus shipping and processing fees Smart Label fee of $will be deducted if applicable Within 31-days items may be returned for a refund minus a $restock fee (per item) and shipping and processing fees Smart Label fee of $will be deducted if applicable Pristine items received after time period guidelines will be Donated to Charity on your behalf, with no exchange or refund applied.Unfortunately, we received Ms***'s returned items on day # which was beyond our policy As a one-time courtesy, we have issued Ms*** a merchandise credit in the amount of $
January 19,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I will take the refund of $59.99, they do not have my size that I need
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
[I am not rejecting but not wanting this complaint closed until I receive the credit back to my credit card accountI talked to a customer service phone rep on Monday of this week 4/17/and was told that it would take business days for credit to be applied back to my credit cardOnce the $has indeed been credited to my account I will accept and close out complaint.]
Regards,
*** ***
We received the item back with a very strong perfume scent. Our return and exchange policy, as listed in our catalog and on our website, is for items to be returned in the same pristine condition that they are received. We attempted to eliminate the perfume scent from the item, but were
unsucessful. We do appreciate Ms***'s business. As a one time courtesy we have refunded Ms*** $54.99. The $refund will be applied to her credit card. Please allow 24-business hours for the credit to be appear back to the credit card account. Thanks
Ms*** sent us a mail order on 03/07/ We processed her mail order (#***) for one item (caftan) The caftan item was on back order Ms*** contacted us by phone on 04/21/to have the order canceled as she did not want to wait for the back ordered item to arrive
We processed refund check #*** in the amount of $on 04/24/for Ms***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** sent in a mail order on 03/31/ We could not fulfill the order in the color that Ms*** requested A refund check in the amount of $was issued on 04/19/ Ms*** cashed the $refund check
Per consumer she has received her refund
Ms*** placed web order #*** for item #Z$and item #Z$ Her return was processed on 06/06/and a refund in the amount of $was issued back to her credit card for these two items The exchange order that was created, #***, for item #ZGarnet in
color 44/34/in size average for $was canceled by Ms*** on 06/06/ Ms*** was not charged the $
MsDay placed web order #*** for item *** in the amount of $ The item that Ms*** purchased, ***, was a final sale item Our final sale policy is listed on our website and in our catalog Final sale items cannot be returned for an exchange or refund; all sales are
final As a one-time courtesy we issued Ms*** a refund in the amount of $back to her credit card on 01/04/ The refund includes the cost of the item ($29.99) and the shipping charge ($7.99)
Ms*** placed phone order *** for item #*** on 08/15/ Ms*** called on 08/22/stating that she was disappointed with the item, but that she was going to keep itMs*** can send the item back to us in the same condition it was received and we will refund her the
original amount The restocking fee will be waived
After our initial attempt at resolving Ms***’s issue we mailed the pre-paid label, but we did not receive the item back. We will process a refund check in the amount of $29.99. Please allow 7-business days to receive the check. Ms*** does not need to send the item back. Thanks. -***
Ms*** placed phone order #*** Two of the items that were purchased, #*** *** and #*** *** were Final Sale items Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All Sales are final We also went
back and listened to the recorded phone call to ensure the Customer Service Representative made Ms*** aware that these two items were Final Sale items that could not be returned Ms*** has been a customer since and has placed many orders with Paula Young We appreciate her business As a one-time courtesy we have issued Ms*** a refund in the amount of $ We contacted Ms*** today by phone to let her know that we would be processing a refund for $ Please allow 48-business hours for the refund to show up on the credit card statement
Ms*** placed phone order #*** on 08/09/for four different items The three items that she returned for a refund were items #*** ($69.99), #*** ($59.99), and *** ($39.99) *** for $and *** for $were refunded back to Ms***'s (minus $for use
of the optional Smart Label) The refund amount for these two items was $and was credited back to her credit card on 09/12/ Item # *** for $and item # *** for $were Final Sale items Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final.As a one-time courtesy, we issued Ms***'s an additional refund in the amount of $for the two Final Sale items back to her credit card on 10/14/ The refunds were $+ $for a total of $(minus the $fee for use of the optional Smart Label)
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** purchased three Final Sale items from our website, www.especiallyyours.com, on order # ***. The three items that she purchased, *** $17.99, *** $19.99, and *** $were all Final Sale items. Final Sale items, as stated on our website and in our catalog, cannot
be returned for a refund or an exchange. As a one time courtesy we will allow Ms*** to return the two Final Sale items (*** & ***) in exchange for the item she is requesting; item *** in color black size 9M. We are going to contact Ms*** to give her specific directions on how to send back the two items and to whom so that she does not get charged. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
At this time I would rather a refund as soon as possible
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***
Ms*** placed web order #*** on March 2, She returned two items, item #Afor $and item #Afor $29.99, on May 20, Our return and exchange policy is listed on our website and in our catalog and states the following;Returns: Within days items may
be returned for a refund minus shipping and processing fees Smart Label fee of $will be deducted if applicable Within 31-days items may be returned for a refund minus a $restock fee (per item) and shipping and processing fees Smart Label fee of $will be deducted if applicable Pristine items received after time period guidelines will be Donated to Charity on your behalf, with no exchange or refund applied.Unfortunately, we received Ms***'s returned items on day # which was beyond our policy As a one-time courtesy, we have issued Ms*** a merchandise credit in the amount of $
January 19,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I will take the refund of $59.99, they do not have my size that I need
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
[I am not rejecting but not wanting this complaint closed until I receive the credit back to my credit card accountI talked to a customer service phone rep on Monday of this week 4/17/and was told that it would take business days for credit to be applied back to my credit cardOnce the $has indeed been credited to my account I will accept and close out complaint.]
Regards,
*** ***
We received the item back with a very strong perfume scent. Our return and exchange policy, as listed in our catalog and on our website, is for items to be returned in the same pristine condition that they are received. We attempted to eliminate the perfume scent from the item, but were
unsucessful. We do appreciate Ms***'s business. As a one time courtesy we have refunded Ms*** $54.99. The $refund will be applied to her credit card. Please allow 24-business hours for the credit to be appear back to the credit card account. Thanks