Hi, we have been communicating with Ms*** via email (Especially Yours employee Heide White) on resolving the issue. We spoke to Ms*** via email on 01/12/16, 01/15/16, and again on 01/18/16. Ms*** thanked us for allowing her to exchange the wigs and she told us that she was going to send them back on Friday 01/15/in exchange for item # *** in size M, color black. I believe this issue is on it's way to being resolved. If there are any other questions or concerns please let us know. Thanks
We sent Ms*** a refund check in the amount of $on 01/11/ The refund check number was #*** Ms*** informed us that she did not receive the refund check so we cancelled refund check #*** and reissued a second refund check The second refund check, check #*** for $323.54, was mailed out via the *** on 06/07/ The refund checks were sent to the following address that we have on file for Ms***;*** *** ***
** *** ** *** Please confirm the address We will cancel the second refund check that we mailed to Ms*** (check #***) and reissue a third refund check This check will be sent via certified mail so we can get a proof of delivery signature We will forward the check information as soon as the address has been confirmed Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The truth is they never sent to me the orderThis being truth, the next call was about their promise to mail to me a check for the amount of in question $It is possible that it was lost in the mail, for I never received any correspondenceAfter calling again, the Service Department , they promised to to send the check for registered maili never received any registered mail from that company, "Especially Yours"I never even received any regular or registered mail from the company, "Especially Yours"Is it possible somehow to find out or prove that I have not received such a check? If I had, I surely would have cashed the check because I need moneyIs there some type of tracking that can be done to find the truthPlease help me with this problem
We gave Ms*** the choice of either a refund or an exchangeWe contacted her by phone on 01/and 02/to see which option she preferredWe also contacted her by email, but we had not yet received a responseBased on her last comments to the Revdex.com we will process a refund for $The refund will be sent back to her credit cardPlease allow 24-business hours for the credit to appear back on the credit card accountThanks
We have gone back and reviewed the call recording for the call that Ms*** made to Especially Yours on June 30, @ 1:11AM EST. We do not here the Customer Service Representative request Ms*** social security number at any point during the call. The only
numbers that the Customer Service Representative requested were Ms*** credit card information so that she could process her order
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am in receipt of the letter dated Jan 3, 2017, however the company I purchased the was from a catalog "Especially Yours" *** *** *** *** ***I used my credit card to pay for my merchandise and I can get a copy of the transaction for more evidenceI have made numerous purchases from the companyThe outfit in question had a manufacturer defect, it was a giftThe recipient really liked the outfit had only one arm sleeveI would like to know what I can do to resolve this matterPlease contact me *** or *** Thank you
Ms*** placed mail order #*** on 07/01/for two items She paid for this order by check (check #***) The two items (Delicate Touch $and Margo $29.99) came to a
total of $which included $for shipping That order (***) shipped out on 07/05/ Ms*** returned both items from order #*** She used the optional *** *** to return both of these items which costs $to use Ms*** received a merchandise credit of $($credit for the two items minus the $optional *** *** fee) On 12/14/Ms*** placed phone order #*** for one item (Delicate Touch, Color 14) for $ The $was deducted from Ms***'s merchandise credit of $leaving a merchandise credit balance of $ We issued check #*** for the remaining $on 12/14/and mailed it to Ms*** Our banking records show that Ms*** did not cash check #*** for $ On 11/14/Ms*** placed mail order #*** for two items; Delicate Touch $and Amanda $ Ms*** sent the Delicate Touch item back for an exchange and the Amanda item for a credit She was given a $merchandise credit for the Amanda item minus the $fee for using the optional *** *** leaving her a merchandise credit balance of $ Additionally, we received another check from Ms*** (check #***) for $which was applied to her account We will issue Ms*** two credits The first credit will be for $57.98; this credit includes the $merchandise credit for the return of the Amanda wig from order #*** and $for the *** *** fee (we are waving the *** *** charge as a courtesy) Additionally, we will reissue the $refund check that was not cashed in regards to order #*** In total, Ms*** will receive $in refund checks Please allow 10-business days for processing and delivery of the refund checks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We will remove Ms*** from our catalog mailing list Ms*** may receive one or two more catalogs as they are created and distributed in advance; however we will make sure she does not receive any additional catalogs beyond that Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As you can see from my statements in the attachment from *** ** *** regarding my account, I did not received a credit on August 5th as the company stated. Nor have I received credit since my conversation with Especially Yours on January 7th.This has been the runaround I have received from the company. Thank you for attempting to assist me in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowi didn't read the return policy and this is my faultDuring this time period I had surgery Nov & Dec I assume the unused items would be retuned like most hi-end storesI received a postcard indicating they were donated to charity, however the name of charity nor was a receipt givenI only took clothes out of bag to see if they fitThis leads me to believe they were not donated to charity And possible resoldI checked reviews online after my issue and saw numerous complaints some with the same issueI think I should get a REFUNDDo to my circumstanceI did call to speak with manager and my request was decline You can verify my surgery during this time if requestedalso I think there needs to be an investigation of this companyI have purchased wigs but not clothes from you for several years and never had a problem and recommended company to several several friends.ii appreciate your time for reading my concern Maybe this will help some else if not me.thank you
Regards,
*** ***
Ms*** placed phone order #*** for item #T Ms*** can send the dress back to us using the Smart Post label that is on her packing list or she can send it back using a carrier of her choice We will inspect the item for the defect that Ms*** has mentioned in her
summary and will replace the dress once we can review and confirm Please add (ATTN: *** ***) to the return label so the item can be reviewed for the specific defect that Ms*** is pointing out Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you Especially Yours, I received the item yesterday. I'm glad this was resolved so that I can continue to do business with you
Regards,
*** ***
Ms*** placed web order #*** on 05/23/ The item she purchased was item #T("The Perfect Red Pant) The item had a detailed picture of the pants on our website (www.especiallyyours.com) at the time of purchase and is still visible on the site The item description on
our website is as follows;This wardrobe-essential palazzo pant in smooth, flowing jersey-knit fabric can be dressed up or down and pairs perfectly with a variety of tops, carrying you from one occasion to the nextStraight, wide-legged pant has an elastic waistband for fit and flattery and a 31" inseam95% polyester / 5% spandexMachine washImported
Ms*** placed a mail order (#***) using a money order as a form of payment for $ The order was mailed to the incorrect address We have reached out to Ms*** to see if she would like a full refund or if she would like us to send her the items that she requested We
apologize for the error and inconvenience
customer service and refund/exchange issueshi, I ordered wigs on clearance 12/29/the original price for the wigs was $two wigs was priced at $and one $these wigs was final sale, which I acceptedi was thinking I was getting the year end inventory clearance salewhen I received the wigs, two of them was severely damaged to the point they did not match the picture advertisedthe wigs that were damaged are tia *** avg item # *** and nadine *** avg item# ***especially yours did not advertise these wigs were damaged or reusedthey falsely advertised the quality of the wigsi did not want damaged wigshad they mentioned in their advertising that the wigs would be possibly be damaged, I would not had ordered as many as I didi made another order on 1/1/and received the order on 1/8/and the wigs were all in good condition and were as advertisedi tried to upload a the damaged wigs, but unable toam also unable to put the csr and ord# because the system thing am typing a social security #.first, I want a full refund of $plus $total $or second, negotiable modification would be replace or exchange wigs for *** City Sleeker Booties by EY Boutique Color: Black Size: 9M original priced $Merchandise Subtotal $Estimated Shipping $Estimated Total $this is $less than my refund request
Ms*** placed web order #*** on 10/17/to be delivered to zip code 48080. The address was incorrect. A reshipment was processed on 11/06/for Ms*** (order #***)
Hi, we have been communicating with Ms*** via email (Especially Yours employee Heide White) on resolving the issue. We spoke to Ms*** via email on 01/12/16, 01/15/16, and again on 01/18/16. Ms*** thanked us for allowing her to exchange the wigs and she told us that she was going to send them back on Friday 01/15/in exchange for item # *** in size M, color black. I believe this issue is on it's way to being resolved. If there are any other questions or concerns please let us know. Thanks
We sent Ms*** a refund check in the amount of $on 01/11/ The refund check number was #*** Ms*** informed us that she did not receive the refund check so we cancelled refund check #*** and reissued a second refund check The second refund check, check #*** for $323.54, was mailed out via the *** on 06/07/ The refund checks were sent to the following address that we have on file for Ms***;*** *** ***
** *** ** *** Please confirm the address We will cancel the second refund check that we mailed to Ms*** (check #***) and reissue a third refund check This check will be sent via certified mail so we can get a proof of delivery signature We will forward the check information as soon as the address has been confirmed Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The truth is they never sent to me the orderThis being truth, the next call was about their promise to mail to me a check for the amount of in question $It is possible that it was lost in the mail, for I never received any correspondenceAfter calling again, the Service Department , they promised to to send the check for registered maili never received any registered mail from that company, "Especially Yours"I never even received any regular or registered mail from the company, "Especially Yours"Is it possible somehow to find out or prove that I have not received such a check? If I had, I surely would have cashed the check because I need moneyIs there some type of tracking that can be done to find the truthPlease help me with this problem
We gave Ms*** the choice of either a refund or an exchangeWe contacted her by phone on 01/and 02/to see which option she preferredWe also contacted her by email, but we had not yet received a responseBased on her last comments to the Revdex.com we will process a refund for $The refund will be sent back to her credit cardPlease allow 24-business hours for the credit to appear back on the credit card accountThanks
We have gone back and reviewed the call recording for the call that Ms*** made to Especially Yours on June 30, @ 1:11AM EST. We do not here the Customer Service Representative request Ms*** social security number at any point during the call. The only
numbers that the Customer Service Representative requested were Ms*** credit card information so that she could process her order
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am in receipt of the letter dated Jan 3, 2017, however the company I purchased the was from a catalog "Especially Yours" *** *** *** *** ***I used my credit card to pay for my merchandise and I can get a copy of the transaction for more evidenceI have made numerous purchases from the companyThe outfit in question had a manufacturer defect, it was a giftThe recipient really liked the outfit had only one arm sleeveI would like to know what I can do to resolve this matterPlease contact me *** or *** Thank you
Ms*** placed mail order #*** on 07/01/for two items She paid for this order by check (check #***) The two items (Delicate Touch $and Margo $29.99) came to a
total of $which included $for shipping That order (***) shipped out on 07/05/ Ms*** returned both items from order #*** She used the optional *** *** to return both of these items which costs $to use Ms*** received a merchandise credit of $($credit for the two items minus the $optional *** *** fee) On 12/14/Ms*** placed phone order #*** for one item (Delicate Touch, Color 14) for $ The $was deducted from Ms***'s merchandise credit of $leaving a merchandise credit balance of $ We issued check #*** for the remaining $on 12/14/and mailed it to Ms*** Our banking records show that Ms*** did not cash check #*** for $ On 11/14/Ms*** placed mail order #*** for two items; Delicate Touch $and Amanda $ Ms*** sent the Delicate Touch item back for an exchange and the Amanda item for a credit She was given a $merchandise credit for the Amanda item minus the $fee for using the optional *** *** leaving her a merchandise credit balance of $ Additionally, we received another check from Ms*** (check #***) for $which was applied to her account We will issue Ms*** two credits The first credit will be for $57.98; this credit includes the $merchandise credit for the return of the Amanda wig from order #*** and $for the *** *** fee (we are waving the *** *** charge as a courtesy) Additionally, we will reissue the $refund check that was not cashed in regards to order #*** In total, Ms*** will receive $in refund checks Please allow 10-business days for processing and delivery of the refund checks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We will remove Ms*** from our catalog mailing list Ms*** may receive one or two more catalogs as they are created and distributed in advance; however we will make sure she does not receive any additional catalogs beyond that Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** was issued a refund check (#***) in the amount of $on 07/
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As you can see from my statements in the attachment from *** ** *** regarding my account, I did not received a credit on August 5th as the company stated. Nor have I received credit since my conversation with Especially Yours on January 7th.This has been the runaround I have received from the company. Thank you for attempting to assist me in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowi didn't read the return policy and this is my faultDuring this time period I had surgery Nov & Dec I assume the unused items would be retuned like most hi-end storesI received a postcard indicating they were donated to charity, however the name of charity nor was a receipt givenI only took clothes out of bag to see if they fitThis leads me to believe they were not donated to charity And possible resoldI checked reviews online after my issue and saw numerous complaints some with the same issueI think I should get a REFUNDDo to my circumstanceI did call to speak with manager and my request was decline You can verify my surgery during this time if requestedalso I think there needs to be an investigation of this companyI have purchased wigs but not clothes from you for several years and never had a problem and recommended company to several several friends.ii appreciate your time for reading my concern Maybe this will help some else if not me.thank you
Regards,
*** ***
Ms*** placed phone order #*** for item #T Ms*** can send the dress back to us using the Smart Post label that is on her packing list or she can send it back using a carrier of her choice We will inspect the item for the defect that Ms*** has mentioned in her
summary and will replace the dress once we can review and confirm Please add (ATTN: *** ***) to the return label so the item can be reviewed for the specific defect that Ms*** is pointing out Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you Especially Yours, I received the item yesterday. I'm glad this was resolved so that I can continue to do business with you
Regards,
*** ***
Ms*** placed web order #*** on 05/23/ The item she purchased was item #T("The Perfect Red Pant) The item had a detailed picture of the pants on our website (www.especiallyyours.com) at the time of purchase and is still visible on the site The item description on
our website is as follows;This wardrobe-essential palazzo pant in smooth, flowing jersey-knit fabric can be dressed up or down and pairs perfectly with a variety of tops, carrying you from one occasion to the nextStraight, wide-legged pant has an elastic waistband for fit and flattery and a 31" inseam95% polyester / 5% spandexMachine washImported
Ms*** placed a mail order (#***) using a money order as a form of payment for $ The order was mailed to the incorrect address We have reached out to Ms*** to see if she would like a full refund or if she would like us to send her the items that she requested We
apologize for the error and inconvenience
customer service and refund/exchange issueshi, I ordered wigs on clearance 12/29/the original price for the wigs was $two wigs was priced at $and one $these wigs was final sale, which I acceptedi was thinking I was getting the year end inventory clearance salewhen I received the wigs, two of them was severely damaged to the point they did not match the picture advertisedthe wigs that were damaged are tia *** avg item # *** and nadine *** avg item# ***especially yours did not advertise these wigs were damaged or reusedthey falsely advertised the quality of the wigsi did not want damaged wigshad they mentioned in their advertising that the wigs would be possibly be damaged, I would not had ordered as many as I didi made another order on 1/1/and received the order on 1/8/and the wigs were all in good condition and were as advertisedi tried to upload a the damaged wigs, but unable toam also unable to put the csr and ord# because the system thing am typing a social security #.first, I want a full refund of $plus $total $or second, negotiable modification would be replace or exchange wigs for *** City Sleeker Booties by EY Boutique Color: Black Size: 9M original priced $Merchandise Subtotal $Estimated Shipping $Estimated Total $this is $less than my refund request
Ms*** placed web order #*** on 10/17/to be delivered to zip code 48080. The address was incorrect. A reshipment was processed on 11/06/for Ms*** (order #***)