[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will close the complaint once I receive the check what was the amount
On September 6,Mr*** placed an order in the amount of $This order would have increased his account balance beyond the approved credit limit in effect at the time of the orderSeventh Avenue requested a consumer credit report to determine if the additional credit could be extended
to Mr***The consumer credit report received by Seventh Avenue included a consumer fraud alert that prohibited any additional extension of credit unless the consumer was contactedSeventh Avenue will attempt to contact Mr*** to resolve the fraud alert so that his orders can be released
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've delayed this response in hopes of receiving either a return shipping label or the forms I was told to complete in order to close this account and to send back the item. As of today, 1/17/18, days after calling in and filing this complaint I still have yet to receive ANYTHING other than the letter attached. In this letter, it even states that this account is fraud, and that the order should not have been approved. This being after the fact that I now have a product and an account that is still under my name and in my credit history, including the hard inquiry that was made. I need to have everything and anything under my name associated with this company and its affiliates to be wiped completely clean.I was directly told by both agents I spoke with that I would not be able to get a return shipping label because of the claim of fraud and that I would be able to do so ONLY AFTER the account was investigated and closed. The response from the company is not only and inaccurate, but also not showing current actual resolve since I have not received forms nor return label. Only further frustrating my attempts to resolve a matter that even the company claims was not even my fault.
Regards,
*** ***
The email address was a data entry errorMidnight Velvet offers its apologies for this errorNone of the personal information (name, address, SSN) on the order matches Mr*** information and there is no indication that this is a case of identity theft. Midnight Velvet customer service agents are trained, in an abundance of caution, to offer an identity theft affidavit any time a customer indicates they did not place an orderMidnight Velvet will not be providing Mr*** with any additional information from the order
Ashro’s records indicate Ms***’ account was opened in October of and that multiple payments were made on the account before it was charged off as a loss in August of The charge off of the account was reported to the consumer reporting agencies beginning in September of Ms
*** first disputed the account through a consumer reporting agency in January of 2016, more than three years after the charge off was first reportedIn response to her dispute Ashro mailed an identity theft affidavit to Ms***Ashro has not received a completed affidavitBased on the information currently available, Ashro has a reasonable basis for believing that Ms*** opened the account and is responsible for payment of the balanceAshro will investigate this matter further upon receipt of additional information , such as an identity theft affidavit, from Ms***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have faxed the death certificate to the number given to me by a representative at Swiss Colony on Tuesday. Thank you
Regards,
*** ***
Thank you for contacting customer service, we have received your items back and have credited your accountItems are removed from our website when inventory is depleted and they become no longer available
Seventh Avenue regrets that previous experience with bad checks has created a situation in which her check has been heldA refund check will be sent to her attention in the next five days
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] If the policy is to only report charge offs to the credit agencies which negatively impacts one's credit rating and score - this is not good for the customer I am requesting that the policy be CHANGED to report ALL information negative or positive It is a disservice to the customer who does not have a negative payment history, made all their payments on time, and even paid the account off in full For this information not to be reported in my view is a violation of the FCRA - Fair credit reporting Act And if necessary I will contact the attorney general of Wisconsin and ask them to investigate this company for its discriminatory practices in credit reporting on customers
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to order *** placed 8/21/via internetWe are sorry to hear of any disappointment with your order
We promptly credited your account for the price of the phone upon receipt of your returnShipping and
processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitYour order was returned using the Smart Label return option at a cost of $to be applied to your account when returnedThis is a convenience we offer our customers to assist them for ease of return, by just dropping it off at the nearest post office, or handing to your postmanThis information is clearly listed on the label prior to removalThe Montgomery Ward guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below).” A chart is listed for your convenience both online and in the catalog
We wished you had been in contact with us prior to sending the return, and arrangements would have been made to return the defective product at no chargeAfter review, we have issued full credit for the shipping and processingPreviously, records also indicate upon receipt of your call 11/14, full credit was issued for the Shoe Rack as a non deliveryWe have as a courtesy credited your account for the remaining Smart Label, as well as finance charges incurredAfter the adjustments have been completed we will be issuing a refund of the $down payment to your cardPlease allow forty eight to seventy two hours for this to be completedWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Montgomery Ward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Rae ***: RE: I only had one account with MONROE AND MAINThey are speaking of their own inadequate accounting procedures.I do not accept the response made by the business, as the business is merely repeating my complaintsWhen an individual pays on an account in good faith, it is in the businesses best interest to keep that customerToo many customers walk away owing the businessSubmitting for information from the credit bureau for that small amount, when nothing in my history with this business would provocate such a search orapproval, is dispicableAnd since I have already paid the entire amount owed to them, my account is PAID IN FULL, I will now end my relationship with them.Please close this account, so that my damaged credit account can be repaired, by one less accountIf this account is not closed within days, I will submit again to the Revdex.com towards this complaintDO NOT SOLICIT YOUR CATALOGS TO MY ADDRESS.MS***
We received the correspondence from the Revdex.com in regards to your account concernsWe are sorry for any confusion and will take the opportunity to explain why your account has a balance
Our records indicate your first order #552971-placed 12/29/($605) for the Signature
Electric FireplaceYour call was received 1/11/stating the fireplace had not been received and was credited due to carrier non-delivery
A second order #*** was placed 1/11/($370.94) for the Storage Electric FireplaceWhen we received your call 1/19/it was determined the wrong item was sent, so a replacement was issuedThe replacement was also determined to be incorrectWe issued Call Tags for UPS pickup on both units and upon the returns processing your order was credited in full
A third order #*** ($609.94) was placed 1/19/for the Electric Fireplace in Cherry as it was determined it was a larger model to suit your needsOur records indicate the day following receipt, a call was received stating assembly was difficult; due to improper factory pre-drilled holes and that you had disposed of the productIt is customary in the retail business and catalog business to have defective products returnedOur procedure for defective product is to have the item picked up and after returns processing the account credit is issuedIt is always desirable to save any packaging until it has been determined the product meets your needsWe regret any misunderstanding and have as a one time courtesy issued full creditPlease allow twenty four to seventy two hours for your account to reflect a zero balanceSeventh Avenue
We received the correspondence from the Revdex.com in regards to your order #*** placed 4/27/via phoneWe sincerely apologize your experience shopping with Ashro was not as anticipatedThank you for bringing your concerns to our attentionWe appreciate the opportunity to
explain the shipping and processing of your order
Our records indicate the total amount of your order was indeed correct for $One day delivery has a premium price, as indicated by most mail order catalogsThese orders require special shipping and processing, as well as literally being shipped via air transport to your delivery zoneYour inquiry(s) regarding cost prior to placing the order was exactly what an informed consumer should requestIt was an error on our part the balance was not reviewed with you before submitting the order; nor was a call initiated to confirm your approvalWe are sorry to have disappointed you, and will be taking additional steps for retraining our staff so these errors do not occur
We have issued full credit for all shipping and processing leaving your account balance at $for the cost of the Corsica Snakeskin MocYour complete satisfaction is of the utmost importance to us and we regret any inconvenienceWe hope you’ll allow us another chance to serve you better in the near futureSincerely, Ashro
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Maybe if Midnight Velvet did not make a mistake, we would not find ourselves in the situation we do today and I would not have to go to such great lengths to have this matter rectified
Regards,
*** ***
An agent from Monroe & Main will contact Ms*** directly to resolve this issue as Monroe & Main has no record of an account in the name of *** *** anywhere in the U.SThe attached image does not include an account number or other information that would assist in locating the account at issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why are you ignoring my dispute to validate this debt? I am disputing it now and you are just saying you don't have to validate or verify this debt you are reporting to the credit bureaus?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the business did not tell me that they are sending UPS to pickup the item, they told me they will be mailing me a prepaid UPS label and I will have to bring it to a UPS location myselfSo they are not truthful about that part
Regards,
*** ***
[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will close the complaint once I receive the check what was the amount
On September 6,Mr*** placed an order in the amount of $This order would have increased his account balance beyond the approved credit limit in effect at the time of the orderSeventh Avenue requested a consumer credit report to determine if the additional credit could be extended
to Mr***The consumer credit report received by Seventh Avenue included a consumer fraud alert that prohibited any additional extension of credit unless the consumer was contactedSeventh Avenue will attempt to contact Mr*** to resolve the fraud alert so that his orders can be released
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've delayed this response in hopes of receiving either a return shipping label or the forms I was told to complete in order to close this account and to send back the item. As of today, 1/17/18, days after calling in and filing this complaint I still have yet to receive ANYTHING other than the letter attached. In this letter, it even states that this account is fraud, and that the order should not have been approved. This being after the fact that I now have a product and an account that is still under my name and in my credit history, including the hard inquiry that was made. I need to have everything and anything under my name associated with this company and its affiliates to be wiped completely clean.I was directly told by both agents I spoke with that I would not be able to get a return shipping label because of the claim of fraud and that I would be able to do so ONLY AFTER the account was investigated and closed. The response from the company is not only and inaccurate, but also not showing current actual resolve since I have not received forms nor return label. Only further frustrating my attempts to resolve a matter that even the company claims was not even my fault.
Regards,
*** ***
As previously stated, the statement sent on 6/9/will reflect the current balance for the towels plus shipping and handling charges
The email address was a data entry errorMidnight Velvet offers its apologies for this errorNone of the personal information (name, address, SSN) on the order matches Mr*** information and there is no indication that this is a case of identity theft. Midnight Velvet customer service agents are trained, in an abundance of caution, to offer an identity theft affidavit any time a customer indicates they did not place an orderMidnight Velvet will not be providing Mr*** with any additional information from the order
Seventh Avenue has reversed the transfer of the balance from Ms*** account and will resume billing under her original account number
Ashro’s records indicate Ms***’ account was opened in October of and that multiple payments were made on the account before it was charged off as a loss in August of The charge off of the account was reported to the consumer reporting agencies beginning in September of Ms
*** first disputed the account through a consumer reporting agency in January of 2016, more than three years after the charge off was first reportedIn response to her dispute Ashro mailed an identity theft affidavit to Ms***Ashro has not received a completed affidavitBased on the information currently available, Ashro has a reasonable basis for believing that Ms*** opened the account and is responsible for payment of the balanceAshro will investigate this matter further upon receipt of additional information , such as an identity theft affidavit, from Ms***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have faxed the death certificate to the number given to me by a representative at Swiss Colony on Tuesday. Thank you
Regards,
*** ***
Thank you for contacting customer service, we have received your items back and have credited your accountItems are removed from our website when inventory is depleted and they become no longer available
Seventh Avenue regrets that previous experience with bad checks has created a situation in which her check has been heldA refund check will be sent to her attention in the next five days
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] If the policy is to only report charge offs to the credit agencies which negatively impacts one's credit rating and score - this is not good for the customer I am requesting that the policy be CHANGED to report ALL information negative or positive It is a disservice to the customer who does not have a negative payment history, made all their payments on time, and even paid the account off in full For this information not to be reported in my view is a violation of the FCRA - Fair credit reporting Act And if necessary I will contact the attorney general of Wisconsin and ask them to investigate this company for its discriminatory practices in credit reporting on customers
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to order *** placed 8/21/via internetWe are sorry to hear of any disappointment with your order
We promptly credited your account for the price of the phone upon receipt of your returnShipping and
processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fitYour order was returned using the Smart Label return option at a cost of $to be applied to your account when returnedThis is a convenience we offer our customers to assist them for ease of return, by just dropping it off at the nearest post office, or handing to your postmanThis information is clearly listed on the label prior to removalThe Montgomery Ward guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below).” A chart is listed for your convenience both online and in the catalog
We wished you had been in contact with us prior to sending the return, and arrangements would have been made to return the defective product at no chargeAfter review, we have issued full credit for the shipping and processingPreviously, records also indicate upon receipt of your call 11/14, full credit was issued for the Shoe Rack as a non deliveryWe have as a courtesy credited your account for the remaining Smart Label, as well as finance charges incurredAfter the adjustments have been completed we will be issuing a refund of the $down payment to your cardPlease allow forty eight to seventy two hours for this to be completedWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Montgomery Ward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Rae ***: RE: I only had one account with MONROE AND MAINThey are speaking of their own inadequate accounting procedures.I do not accept the response made by the business, as the business is merely repeating my complaintsWhen an individual pays on an account in good faith, it is in the businesses best interest to keep that customerToo many customers walk away owing the businessSubmitting for information from the credit bureau for that small amount, when nothing in my history with this business would provocate such a search orapproval, is dispicableAnd since I have already paid the entire amount owed to them, my account is PAID IN FULL, I will now end my relationship with them.Please close this account, so that my damaged credit account can be repaired, by one less accountIf this account is not closed within days, I will submit again to the Revdex.com towards this complaintDO NOT SOLICIT YOUR CATALOGS TO MY ADDRESS.MS***
We received the correspondence from the Revdex.com in regards to your account concernsWe are sorry for any confusion and will take the opportunity to explain why your account has a balance
Our records indicate your first order #552971-placed 12/29/($605) for the Signature
Electric FireplaceYour call was received 1/11/stating the fireplace had not been received and was credited due to carrier non-delivery
A second order #*** was placed 1/11/($370.94) for the Storage Electric FireplaceWhen we received your call 1/19/it was determined the wrong item was sent, so a replacement was issuedThe replacement was also determined to be incorrectWe issued Call Tags for UPS pickup on both units and upon the returns processing your order was credited in full
A third order #*** ($609.94) was placed 1/19/for the Electric Fireplace in Cherry as it was determined it was a larger model to suit your needsOur records indicate the day following receipt, a call was received stating assembly was difficult; due to improper factory pre-drilled holes and that you had disposed of the productIt is customary in the retail business and catalog business to have defective products returnedOur procedure for defective product is to have the item picked up and after returns processing the account credit is issuedIt is always desirable to save any packaging until it has been determined the product meets your needsWe regret any misunderstanding and have as a one time courtesy issued full creditPlease allow twenty four to seventy two hours for your account to reflect a zero balanceSeventh Avenue
We received the correspondence from the Revdex.com in regards to your order #*** placed 4/27/via phoneWe sincerely apologize your experience shopping with Ashro was not as anticipatedThank you for bringing your concerns to our attentionWe appreciate the opportunity to
explain the shipping and processing of your order
Our records indicate the total amount of your order was indeed correct for $One day delivery has a premium price, as indicated by most mail order catalogsThese orders require special shipping and processing, as well as literally being shipped via air transport to your delivery zoneYour inquiry(s) regarding cost prior to placing the order was exactly what an informed consumer should requestIt was an error on our part the balance was not reviewed with you before submitting the order; nor was a call initiated to confirm your approvalWe are sorry to have disappointed you, and will be taking additional steps for retraining our staff so these errors do not occur
We have issued full credit for all shipping and processing leaving your account balance at $for the cost of the Corsica Snakeskin MocYour complete satisfaction is of the utmost importance to us and we regret any inconvenienceWe hope you’ll allow us another chance to serve you better in the near futureSincerely, Ashro
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Maybe if Midnight Velvet did not make a mistake, we would not find ourselves in the situation we do today and I would not have to go to such great lengths to have this matter rectified
Regards,
*** ***
An agent from Monroe & Main will contact Ms*** directly to resolve this issue as Monroe & Main has no record of an account in the name of *** *** anywhere in the U.SThe attached image does not include an account number or other information that would assist in locating the account at issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why are you ignoring my dispute to validate this debt? I am disputing it now and you are just saying you don't have to validate or verify this debt you are reporting to the credit bureaus?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the business did not tell me that they are sending UPS to pickup the item, they told me they will be mailing me a prepaid UPS label and I will have to bring it to a UPS location myselfSo they are not truthful about that part
Regards,
*** ***