Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I informed this company that I had gotten married in September of 2014 and asked them to change my name to [redacted]. They are all the same account because if I had 2 separate accounts I would be getting 2 separate bills. The only issues I have had were Jan of 2015 and March of 2015. If they had 2 accounts why have they never said anything. Both account are for the same address and the same account number. Why have they said something about 2 accounts? That's a bunch of bull.
Regards,
[redacted]
Both of Ms. [redacted]' accounts were opened in June of 2013. The billing address on the accounts when they were opened was 1636 1/2 S. Orange Dr., Los Angeles, CA. Monthly billing statements and collection notices were mailed to the same address. Both companies made regular attempts to contact...
Ms. [redacted] by telephone seeking payment of the account. Despite these numerous attempts to contact her, Ms. [redacted] alleges that she did not learn of the accounts until she saw them on her consumer credit report. Ms. [redacted] is correct that consumers are not responsible for unauthorized charges - provided they promptly report the unauthorized charges to the issuer. Ms. [redacted] had ample opportunity to dispute the charges at any time during the period in which she received billing statements, collection notices and telephone calls regarding the account. She failed to do so. It is the position of Country Door and Ginny's that their is a reasonable basis to believe that the accounts belong to Ms. [redacted] and that she is responsible for payment of the balances.
The account opened in Mr. [redacted] name has bee coded as fraudulent. He will not receive any further billing statements for the account. No information regarding the account has been furnished to a consumer reporting agency.
If Mr. [redacted] wishes to pursue a criminal complaint against the individual...
who placed the order he will need to contact his local police department and file a report on the identity theft.
The account opened in Mr. [redacted] name was coded as fraud on August 6, 2016. No information regarding the account has been furnished to the consumer reporting agencies. A review of the order indicates it should have been held prior to being processed as potentially fraudulent. Montgomery Ward is...
investigating the matter to determine why the account was not held.
We received the correspondence just recently from the Revdex.com regarding your Order #[redacted] that we received by mail on 10/29/2014. Our sincere apologies for the delayed response and disappointment with your Christmas order. Every effort is made to provide the best service and...
highest quality possible, but we missed the mark on your order. Per our conversation on 12/15/15 replacement items were agreed upon and ordered. The order has shipped to your address, via UPS, to arrive before Christmas. The new order number is [redacted]. The cost to you will not change from the order you placed on 10/29/15 and the payment you made will be transferred to the new order. We again apologize for the delay, and hope you’ll allow us another chance to serve you again in the future. Sincerely, Swiss Colony
Ashro has contacted Ms. [redacted] directly and resolved this issue. Ms. [redacted] now has a new account in good standing. Ashro will pursue collection of her original account from the individual who made the purchases.
The companies will be happy to incorporate any changes the USPS may suggest to ensure delivery of Ms. [redacted] account statements.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I informed this company that I had gotten married in September of 2014 and asked them to change my name to [redacted]. They are all the same account because if I had 2 separate accounts I would be getting 2 separate bills. The only issues I have had were Jan of 2015 and March of 2015. If they had 2 accounts why have they never said anything. Both account are for the same address and the same account number. Why have they said something about 2 accounts? That's a bunch of bull.
Regards,
[redacted]
Both of Ms. [redacted]' accounts were opened in June of 2013. The billing address on the accounts when they were opened was 1636 1/2 S. Orange Dr., Los Angeles, CA. Monthly billing statements and collection notices were mailed to the same address. Both companies made regular attempts to contact...
Ms. [redacted] by telephone seeking payment of the account. Despite these numerous attempts to contact her, Ms. [redacted] alleges that she did not learn of the accounts until she saw them on her consumer credit report. Ms. [redacted] is correct that consumers are not responsible for unauthorized charges - provided they promptly report the unauthorized charges to the issuer. Ms. [redacted] had ample opportunity to dispute the charges at any time during the period in which she received billing statements, collection notices and telephone calls regarding the account. She failed to do so. It is the position of Country Door and Ginny's that their is a reasonable basis to believe that the accounts belong to Ms. [redacted] and that she is responsible for payment of the balances.
The account opened in Mr. [redacted] name has bee coded as fraudulent. He will not receive any further billing statements for the account. No information regarding the account has been furnished to a consumer reporting agency.
If Mr. [redacted] wishes to pursue a criminal complaint against the individual...
who placed the order he will need to contact his local police department and file a report on the identity theft.
The account opened in Mr. [redacted] name was coded as fraud on August 6, 2016. No information regarding the account has been furnished to the consumer reporting agencies. A review of the order indicates it should have been held prior to being processed as potentially fraudulent. Montgomery Ward is...
investigating the matter to determine why the account was not held.
We received the correspondence just recently from the Revdex.com regarding your Order #[redacted] that we received by mail on 10/29/2014. Our sincere apologies for the delayed response and disappointment with your Christmas order. Every effort is made to provide the best service and...
highest quality possible, but we missed the mark on your order. Per our conversation on 12/15/15 replacement items were agreed upon and ordered. The order has shipped to your address, via UPS, to arrive before Christmas. The new order number is [redacted]. The cost to you will not change from the order you placed on 10/29/15 and the payment you made will be transferred to the new order. We again apologize for the delay, and hope you’ll allow us another chance to serve you again in the future. Sincerely, Swiss Colony
Ashro has contacted Ms. [redacted] directly and resolved this issue. Ms. [redacted] now has a new account in good standing. Ashro will pursue collection of her original account from the individual who made the purchases.