I thought I had already selected the company but nonetheless here is the information you have requested.COMPANY: MONTGOMERY WARDMAILING ADDRESS: 3[redacted]TELEPHONE #: [redacted]WEBSITE: WWW.WARDS.COMI DO NOTKNOW THEIR EMAIL ADDRESS,...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11913896, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Rya [redacted] I did not ignore the calls a person contacted me by the name of Danielle on behalf of Swiss Colony and made me an offer that I am considering on each account.The type of response that was just sent to me is how they normally handle customers as described on the complaints that have been submitted by other customers.This woman Danielle is somewhat different from the others that I have tried to communicate with. I am considering her offer.The last response sent to you is from a person who has done nothing concerning my situation and not familiar with it at all.Thank You For all of your help.
As indicated previously, the statement reflects a debit of $16.90 (listed under "Purchases") and accredit of $16.90 (included in the $51.90 under "Payments and Other Credits"). As stated previously, the net effect of the credit and debit on Mr. [redacted] balance is zero. Thus, that amount is not included in the new balance at the end of the billing period. Also as stated previously, Swiss Colony does not intend to bill Mr. [redacted] for the $16.90.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have received 2 emails from country door the first is the same runaround they have given me since the end of February about 30 to 45 days to issue a refund, and the second just received says this is a credit problem and I should contact the credit office If they would use the time they...
have taken to give me the runaround, they could have sent me a check.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see previous response. Ms. [redacted]'s "validation" notice was both misdirected and untimely. Ms. [redacted] had ample opportunity to dispute the balance on her account while it was open and active. She failed to do so. It is Ashro's position that the balance on her account is correct and that she is responsible for payment of the outstanding debt.
Seventh Avenue has completed its investigation and has coded the account as fraudulent to prevent any future shipments to the address. Please note that no information regarding the account has been furnished to a consumer reporting agency.
Mr. [redacted] provided a credit card at the time he placed his order. The card was declined by the issuer when Seventh Avenue attempted to process the purchase. Mr. [redacted] was notified of the status of his order. The notice included the option of providing an alternate form of payment. Seventh Avenue...
has no record of any communication from Mr. [redacted] in which he made alternate payment arrangements on his order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just got off the phone with [redacted] (order taker) transferred to [redacted] (collections) and then to [redacted] (supervisor). I was told that my account is placed on hold, because I made "multiple orders" On 2/11/1016, my account was paid, and a placed an order. It was denied (over limit), so I placed another order that was NOT over limit. DENIED even though my limit went up to $400 and my order was $200 (Bedding). Since it was DENIED and NO "Multiple Orders" at this point had been done, I made several orders of the same, hoping it would go through. Every time, they want a "down payment" of the entire purchase price, despite my credit limit. So no, I am not only dissatisfied with Ginny's response, I'm done with this company as a whole, I just received an order, I really didn't want ($160 tool set, and a $100 pair of shoes), that I WILL NOT NOW PAY.These items, are now FREE, as someone at Ginny's is jerking this around. So yes, close my account. The ONLY way I will pay for those two Items, is to send the Last Order I placed (within my credit limit), BEFORE 3/3/2016. ~Very Dissatisfied.
Regards,
Revcurtis [redacted]
The status of Ms. [redacted]'s account has been changed to "Paid in Full, was a charge off." However, solely for the purpose of resolving this complaint, Seventh Avenue will request deletion of the account information from Ms. [redacted]'s credit file. Please note that this change may take 30 days or more to appear on a consumer credit report.
Midnight Velvet does not report separately to the three consumer reporting agencies, it reports a single set of data through a system developed and jointly operated by the consumer reporting agencies. Thus, the discrepancy noted in the document Ms. [redacted] references in her complaint are the result...
of an error made by one or more of the agencies. The proper course of action is to file an online dispute with the agency (in this case Transunion) that compiled the erroneous credit report.
Midnight Velvet has sent an update to TU in an attempt to correct its credit report. It should be noted, however, that Midnight Velvet is not responsible for the information in TU's report and that Midnight Velvet cannot force TU to make a correction.
Midnight Velvet's records indicate Ms. [redacted] placed an order via internet on February 14, 2016, using cr [redacted] and address [redacted]. This information matches the account on which Ms. [redacted] defaulted in 2005. The promotional offer Ms. [redacted] received...
was mailed to 120 Lafayette St., Waterloo, IA under a different cr. As a result, the promotional offer was not found and Ms. [redacted]'s order was held. Ms. [redacted] should be able to place an order under her pre-approved offer, provided she uses the adcode and key code from the catalog that contains the offer.
GrandPointe sent deletion requests to the consumer reporting agencies in April, May, June and July of 2014. If the account information has not been deleted by one or more of the consumer reporting agencies, Ms. [redacted] will need to address the issue directly with the agency involved.
Swiss Colony will send another identity theft affidavit to Mr. [redacted] for him to complete and return. He has not returned the affidavits previously sent to his attention.
Swiss Colony will investigate this matter further upon receipt of the identity theft affidavit.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] placed an order that would have caused her account balance to exceed her existing credit limit. Ginny’s requested a copy of Ms. [redacted]’s consumer credit report to make a determination on extending additional credit to her. The report included the following:
FRAUD VICTIM INITIAL FRAUD...
ALERT: ACTION MAY BE REQUIRED UNDER FCRA
Ginny’s contacted Ms. [redacted] to resolve the fraud alert. As part of that conversation Ms. [redacted] was given the option of resolving the alert permanently or requiring contact to verify each order placed on her account. Ginny’s records indicate she elected to be contacted on all orders. As a result, all subsequent orders have been held pending contact with Ms. [redacted]. Ginny’s records also indicate Ms. [redacted] called on December 12 to inquire about her orders and was informed that they were held due to the consumer fraud alert on her credit report. There is no indication that the agent attempted to resolve the fraud alert and allow the release of Ms. [redacted]’s order. Ginny’s apologizes for this error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not know who Midnight Velvet is and I would like to know what order was placed using my e-mail address and what address "was" the order going to be mailed to (which was cancelled)?I would like to know why Midnight Velvet was asking me to send a notarized statement to them!
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 9/9/2016 via phone for $380.69. We sincerely apologize for any disappointment when you had called for assistance and our phones were unable to handle the call volume. Rather than having our...
customers holding for a great length of time, we offer options to return calls at a less busy time. We are sorry you were inconvenienced, and have forwarded your comments to the departments involved for their additional review and considerations.
Our records indicate your order for the Indoor/Outdoor Surveillance System with DVR & Four Cameras lists the description as follows: Whether you're sleeping, in the neighborhood or not even close, you'll rest easy knowing your home is safe. Color camera with pivoting base mount has 45' infrared range for nighttime and records both audio and video (in 420TVL resolution). System pre-records when motion is detected and sends you real-time alerts via email so you can view the footage on any Internet-capable device (tablet, smartphone, computer) with simultaneous playback from all 4 cameras. Connect directly to your TV and back up footage on flash drive, hard drive or disk via USB or hard drive (up to 3 TB, hard drive not included). Four cameras are 2 1/4" l x 2 1/2" w x 6 1/4" h; DVR box is 8 1/2" l x 9" w x 2" h. The second item on your order was the Solar Dual Head Spotlight, we apologize if the cables were missing. This was not intentional. Products are reviewed periodically by Quality Assurance to verify items that are received and inventoried meet the specifications as required.
Free Return labels were issued 11/23/2016 and should be received at your post office box address usually within seven to ten days. As a courtesy we will accept the return of these electronics past the7 day return policy which is listed online under Customer Service or on the order blank in the center of the catalog and states, “Satisfaction Guaranteed When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below). The number of days from purchase that you have to return merchandise varies depending upon the item, as follows: Electronics 7 days from date of receipt.” Upon the return and processing, your order will be credited and refunded the $50 payment received on account 11/1/2016 via credit card.
We are sorry we disappointed you, but appreciate the opportunity to explain. Sincerely, Montgomery Ward
I thought I had already selected the company but nonetheless here is the information you have requested.COMPANY: MONTGOMERY WARDMAILING ADDRESS: 3[redacted]TELEPHONE #: [redacted]WEBSITE: WWW.WARDS.COMI DO NOTKNOW THEIR EMAIL ADDRESS,...
SORRY. THANK YOU.[redacted] 06.10.2015 10:51 AM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11913896, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Rya [redacted] I did not ignore the calls a person contacted me by the name of Danielle on behalf of Swiss Colony and made me an offer that I am considering on each account.The type of response that was just sent to me is how they normally handle customers as described on the complaints that have been submitted by other customers.This woman Danielle is somewhat different from the others that I have tried to communicate with. I am considering her offer.The last response sent to you is from a person who has done nothing concerning my situation and not familiar with it at all.Thank You For all of your help.
As indicated previously, the statement reflects a debit of $16.90 (listed under "Purchases") and accredit of $16.90 (included in the $51.90 under "Payments and Other Credits"). As stated previously, the net effect of the credit and debit on Mr. [redacted] balance is zero. Thus, that amount is not included in the new balance at the end of the billing period. Also as stated previously, Swiss Colony does not intend to bill Mr. [redacted] for the $16.90.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have received 2 emails from country door the first is the same runaround they have given me since the end of February about 30 to 45 days to issue a refund, and the second just received says this is a credit problem and I should contact the credit office If they would use the time they...
have taken to give me the runaround, they could have sent me a check.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see previous response. Ms. [redacted]'s "validation" notice was both misdirected and untimely. Ms. [redacted] had ample opportunity to dispute the balance on her account while it was open and active. She failed to do so. It is Ashro's position that the balance on her account is correct and that she is responsible for payment of the outstanding debt.
Seventh Avenue has completed its investigation and has coded the account as fraudulent to prevent any future shipments to the address. Please note that no information regarding the account has been furnished to a consumer reporting agency.
Mr. [redacted] provided a credit card at the time he placed his order. The card was declined by the issuer when Seventh Avenue attempted to process the purchase. Mr. [redacted] was notified of the status of his order. The notice included the option of providing an alternate form of payment. Seventh Avenue...
has no record of any communication from Mr. [redacted] in which he made alternate payment arrangements on his order.
Country Door will also consider this matter to be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just got off the phone with [redacted] (order taker) transferred to [redacted] (collections) and then to [redacted] (supervisor). I was told that my account is placed on hold, because I made "multiple orders" On 2/11/1016, my account was paid, and a placed an order. It was denied (over limit), so I placed another order that was NOT over limit. DENIED even though my limit went up to $400 and my order was $200 (Bedding). Since it was DENIED and NO "Multiple Orders" at this point had been done, I made several orders of the same, hoping it would go through. Every time, they want a "down payment" of the entire purchase price, despite my credit limit. So no, I am not only dissatisfied with Ginny's response, I'm done with this company as a whole, I just received an order, I really didn't want ($160 tool set, and a $100 pair of shoes), that I WILL NOT NOW PAY.These items, are now FREE, as someone at Ginny's is jerking this around. So yes, close my account. The ONLY way I will pay for those two Items, is to send the Last Order I placed (within my credit limit), BEFORE 3/3/2016. ~Very Dissatisfied.
Regards,
Revcurtis [redacted]
The status of Ms. [redacted]'s account has been changed to "Paid in Full, was a charge off." However, solely for the purpose of resolving this complaint, Seventh Avenue will request deletion of the account information from Ms. [redacted]'s credit file. Please note that this change may take 30 days or more to appear on a consumer credit report.
Midnight Velvet does not report separately to the three consumer reporting agencies, it reports a single set of data through a system developed and jointly operated by the consumer reporting agencies. Thus, the discrepancy noted in the document Ms. [redacted] references in her complaint are the result...
of an error made by one or more of the agencies. The proper course of action is to file an online dispute with the agency (in this case Transunion) that compiled the erroneous credit report.
Midnight Velvet has sent an update to TU in an attempt to correct its credit report. It should be noted, however, that Midnight Velvet is not responsible for the information in TU's report and that Midnight Velvet cannot force TU to make a correction.
Midnight Velvet's records indicate Ms. [redacted] placed an order via internet on February 14, 2016, using c
r [redacted] and address [redacted]. This information matches the account on which Ms. [redacted] defaulted in 2005. The promotional offer Ms. [redacted] received...
r. As a result, the promotional offer was not found and Ms. [redacted]'s order was held. Ms. [redacted] should be able to place an order under her pre-approved offer, provided she uses the adcode and key code from the catalog that contains the offer.
was mailed to 120 Lafayette St., Waterloo, IA under a different c
GrandPointe sent deletion requests to the consumer reporting agencies in April, May, June and July of 2014. If the account information has not been deleted by one or more of the consumer reporting agencies, Ms. [redacted] will need to address the issue directly with the agency involved.
Swiss Colony will send another identity theft affidavit to Mr. [redacted] for him to complete and return. He has not returned the affidavits previously sent to his attention.
Swiss Colony will investigate this matter further upon receipt of the identity theft affidavit.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] placed an order that would have caused her account balance to exceed her existing credit limit. Ginny’s requested a copy of Ms. [redacted]’s consumer credit report to make a determination on extending additional credit to her. The report included the following:
FRAUD VICTIM INITIAL FRAUD...
ALERT: ACTION MAY BE REQUIRED UNDER FCRA
Ginny’s contacted Ms. [redacted] to resolve the fraud alert. As part of that conversation Ms. [redacted] was given the option of resolving the alert permanently or requiring contact to verify each order placed on her account. Ginny’s records indicate she elected to be contacted on all orders. As a result, all subsequent orders have been held pending contact with Ms. [redacted]. Ginny’s records also indicate Ms. [redacted] called on December 12 to inquire about her orders and was informed that they were held due to the consumer fraud alert on her credit report. There is no indication that the agent attempted to resolve the fraud alert and allow the release of Ms. [redacted]’s order. Ginny’s apologizes for this error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not know who Midnight Velvet is and I would like to know what order was placed using my e-mail address and what address "was" the order going to be mailed to (which was cancelled)?I would like to know why Midnight Velvet was asking me to send a notarized statement to them!
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 9/9/2016 via phone for $380.69. We sincerely apologize for any disappointment when you had called for assistance and our phones were unable to handle the call volume. Rather than having our...
customers holding for a great length of time, we offer options to return calls at a less busy time. We are sorry you were inconvenienced, and have forwarded your comments to the departments involved for their additional review and considerations.
Our records indicate your order for the Indoor/Outdoor Surveillance System with DVR & Four Cameras lists the description as follows: Whether you're sleeping, in the neighborhood or not even close, you'll rest easy knowing your home is safe. Color camera with pivoting base mount has 45' infrared range for nighttime and records both audio and video (in 420TVL resolution). System pre-records when motion is detected and sends you real-time alerts via email so you can view the footage on any Internet-capable device (tablet, smartphone, computer) with simultaneous playback from all 4 cameras. Connect directly to your TV and back up footage on flash drive, hard drive or disk via USB or hard drive (up to 3 TB, hard drive not included). Four cameras are 2 1/4" l x 2 1/2" w x 6 1/4" h; DVR box is 8 1/2" l x 9" w x 2" h. The second item on your order was the Solar Dual Head Spotlight, we apologize if the cables were missing. This was not intentional. Products are reviewed periodically by Quality Assurance to verify items that are received and inventoried meet the specifications as required.
Free Return labels were issued 11/23/2016 and should be received at your post office box address usually within seven to ten days. As a courtesy we will accept the return of these electronics past the7 day return policy which is listed online under Customer Service or on the order blank in the center of the catalog and states, “Satisfaction Guaranteed When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below). The number of days from purchase that you have to return merchandise varies depending upon the item, as follows: Electronics 7 days from date of receipt.” Upon the return and processing, your order will be credited and refunded the $50 payment received on account 11/1/2016 via credit card.
We are sorry we disappointed you, but appreciate the opportunity to explain. Sincerely, Montgomery Ward