None of the companies named by Ms. [redacted] has ever referred collection accounts to American Medical Retrieval. Further, none of the companies named allows collection agencies collecting on their behalf to furnish information to the consumer reporting agencies. None of the companies sells its...
accounts to debt buyers. Therefore, the only account information appearing on a consumer credit report would be the original trade lines from Swiss Colony, Country Door, and Monroe & Main. Please note that each of the companies furnished a date of first delinquency of November, 2007 and stopped actively reporting the accounts in 2013. If account information continues to appear on a credit report from one or more of the consumer reporting agencies, Ms. [redacted] should file an on-line dispute with the agency that compiled the report.
Using the information in the complaint, Seventh Avenue was able to locate an order for a blanket placed via the internet on December 11, 2014. The order was not paid prior to shipment, but was instead charged to a Seventh Avenue credit account. Moreover, the order does not include a “Bill To:”...
address that is distinct from the “Ship To:” address. Please note that on internet orders, all information regarding shipping and billing is entered by the consumer, without input or editing by a customer service agent.
Ms. [redacted] alleges that this account has been billed to his wife in error. Assuming that is the case, it is the result of an error made by the individual who placed the order. Mr. [redacted] also alleges the pur[redacted] was “double billed’. Seventh Avenue’s records indicate that allegation is inaccurate.
Finally, Seventh Avenue has no record of receiving any communication from the account holder or from the person Mr. [redacted] alleges should be billed for the pur[redacted]. In order to resolve this issue, both individuals will need to communicate directly with Seventh Avenue. Nothing regarding the billing or reporting of the account will be changed based on the allegations of a third party.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The only offer I will take is a complete refund, I threw the box away the day I received the defecttive humidifier and they tried to call me ONE time not two and left the same generic customer service phone number that I called back and waited on hold for 45 minutes before hanging up. I do not intend to keep playing this game of phone tag with them, they can issue my credit card account a full refund and that is it. I have already refplaced the humidifer with another one. order # [redacted]SPT Ultrasonic Humidifier with Fragrance Diffuser, it was less than 20.00 cheaper and works perfectly, see picture I tookof it and also see picture of spots where water caused damage to the top of my dresser, they are in the attachments. I require a refund not a phone call
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I will point out that the last name on the complaint is [redacted], not [redacted]. The account at issue was coded as fraud on July 13, 2017 upon receipt of a dispute filed with Experian. The deletion was confirmed in response to a second dispute received from Transunion on July 25, 2017.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to know for sure they are removing it from CR and it is an open account in my wife's name that I have been sending payments too all along and shouldn't be placed in a collection status and give her the credit of the payments that I have paid and will continue to pay till paid in full.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate the offer to let me resubmit my order from Ashro. As I stated, you don't get a $400 balance on the account without wanting and liking some the previous orders I have placed with Ashro.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the busines 1s's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
Donna [redacted] Thank you, This would not have been resolved without your assistance!
An identity theft affidavit was sent to Ms. [redacted] attention in September of 2016. Ms. [redacted] has failed to complete and return the affidavit. Based on the information currently available, Montgomery Ward has a reasonable basis for believing the information it has furnished to the consumer reporting agencies is correct. Montgomery Ward will investigate further upon receipt of additional information or documentation from Ms. [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. given I disputed them and colony brands said accutrate as reported. I had to use this letter from the Revdex.com to get them removed because colony brands is full of lies. I will never associate with this company. and I am considering filing a lawsuit againt this company.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regard to your concerns with payment on account. We are sorry for any disappointment and apologize for any confusion.
After additional investigation, it was found that two orders were placed via mail, two different EZ codes were...
listed on the order blanks. When the orders were processed: one order was placed on your existing account, and a new account was opened with the second order using the codes provided. Unfortunately, our system did not detect the familiarity of the accounts and addresses. We are sending under separate cover your order acknowledgements, copies of the submitted orders and account information for you to review, these should arrive via USPS within the next seven to ten business days.
Order 619109-35 was placed via mail on 12/1/2016 for $244.84
Order #[redacted] was placed via mail on 12/7/2016 for $159.88
The total for both orders is $404.72 and payments submitted ($79.60 + 80.00 + $85) total 244.60; which leaves a balance due of $160.12. The next payment on account is due by April 5th, 2017. This information was reviewed with you on 3/8/2017 when a supervisor returned your call and at that time also credited finance charges of $9.76.
We hope this information is helpful. We regret any inconvenience this may have caused. The request to close your account, after payment, has been submitted. We hope you will allow us an opportunity to serve you better in the future. Sincerely, Swiss Colony
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 6/24/2016 via phone. We are sorry to hear you are disappointed with the Plush Storage Sofa/Red. Customer satisfaction is important to us and we regret your concerns were not immediately recognized....
Our records indicate per your call on 7/20/2016 it was mentioned the sofa was difficult to assemble and a discount was offered and declined. The return address information was given if you determined you wished to return the sofa. There was no further communication. Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “ When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below). The number of days from purchase that you have to return merchandise varies depending upon the item.”
We are in the process of issuing UPS pickup labels at no charge for the sofa, which arrived in two boxes. Please have the sofa boxed and ready for pickup with all prior labels removed (or blacked out). UPS should attempt pickup within two to five business days. (There should be a total of 3 pickup attempts made.) The address we have on file for pickup is: 40 BROAD ST APT 906, MIDDLETOWN CT 06457. If this is incorrect, please contact us toll free at 888-557-3848 anytime between 8:00am and Midnight Central time (Monday through Friday) and we will gladly make changes.
When the item is returned to us, full credit will be issued to your order and a refund of your down payment will be generated. We sincerely apologize for the manner in which your concerns were addressed and have forwarded this information to the departments involved for their review and consideration. We appreciate the opportunity to explain. Sincerely, Montgomery Ward
On October 9, Ms. [redacted] called Ashro and indicated she could pay $50 a month on her account. A payment promise for October 14 is not noted in that conversation. Ashro spoke with Ms. [redacted] again on October 10, 2015, at which time she indicated she wanted no more calls. Her account was coded to stop...
further calls on that date. Ms. [redacted] states she intends to pay $50 per month until her account is brought current. Ms. [redacted] does not need Ashro's consent or agreement to her plan. However, Ashro will continue to bill her for the past due amount and will continue to assess finance charges and late fees in accordance with the terms of the Ashro credit agreement. As a courtesy to Ms. [redacted], Ashro has credited her account to remove ten late payment fees. This adjustment, which will appear on her next monthly billing statement, will give Ms. [redacted] a bit of a head start in bringing her account current.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached are he documents related to my account. You will note receipts from ASHRO for 4 online payments and I check that was recently returned to my bank. ASHRO reported to you that I only made 3 of the 4 payments. Also, they say I did not pay but did not accept the check payment.My earlier online payments in May were accepted online and the disappeared.ASHRO To [redacted] May 25 at 9:06 PM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $150.00 made on 05-25-16 at 8:06pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 Milwaukee St. Madison, Wisconsin 53714 Dr. [redacted]phone:1-202-635-8926fax:1-888-749-1987(toll-free)ASHRO To [redacted] May 25 at 9:09 PM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $150.00 made on 05-25-16 at 8:09pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 [redacted] ASHRO To [redacted] Jul 1 at 5:40 PM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $150.00 made on 07-01-16 at 4:40pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 Milwaukee St. Madison, Wisconsin 53714 ASHRO To [redacted] Jul 4 at 12:27 AM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $152.00 made on 07-03-16 at 11:27pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 Milwaukee St. Madison, Wisconsin 53714 Payment History Here are the details for the past payment you selected: Payee: ASHRO Merchant Name: ASHRO Amount: $ 150.00 (Paid by check) Payment Date: 06-25-2016 Date Entered: 06-24-2016 Trace/Check Number: [redacted] Reference Number: [redacted] Status: Stopped I did not stop the payment, ASHRO did! The Customer Representative stated the July 1st payment was a mailed payment , but it was not. As, you can plainly see, it was an online payment.
We received the correspondence from the Revdex.com in regards to your replacement order #[redacted] for the Ambience Hand Carved Rug. We sincerely apologize for any disappointment.
Customer satisfaction is very important to us and we regret the replacement order experienced delays due...
to the down payment request. Ms. Thalley received a discharge of her previous debt to Seventh Avenue. This means the debt is no longer collectible; it does not mean the debt disappears, or that Seventh Avenue is precluded from considering the unpaid debt in making subsequent credit decisions. With all due respect to Ms. Thalley, Seventh Avenue is not discriminating against her in any way. It simply chose not to extend credit to an individual who has previously failed to pay an account.
Our standard procedure for a defective product is to issue a UPS label for pick up and return the defective product; upon returns processing issue credit or a replacement. Records indicate UPS labels were issued to pickup the rug, which was previously unable to be completed; as there were no boxing materials. An alternate solution was offered to have you donate the defective rug to a recognized charity and submit a letter on the charity’s letterhead stationery and upon receipt, credit would be issued. Our records now indicate the rug has been returned and processed with a refund due of $208.63. Our attempts to return the refund to the original card used on the order were unsuccessful due to the age of the order. We are currently in the process of sending a refund check to arrive within the next seven to fourteen business days.
We are sorry for any inconvenience. Sincerely, Seventh Avenue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The merchant refunded $17.95 of the $29.95 I paid so they did not follow thru with their100% satisfaction as they stated responding to my complaint they are a lying horrible business Thank You
Regards,
[redacted]
We apologize for any misunderstandings or delay, but are aware our liaison was able to reach you Thursday, October 1st. A confirmation email of the order would have been received Friday October 2, 2015. Your order has processed and is estimated to ship approximately October 23, 2015. Your satisfaction is of the utmost importance to us and we apologize for any inconvenience this may have caused. Sincerely, Montgomery Ward
None of the companies named by Ms. [redacted] has ever referred collection accounts to American Medical Retrieval. Further, none of the companies named allows collection agencies collecting on their behalf to furnish information to the consumer reporting agencies. None of the companies sells its...
accounts to debt buyers. Therefore, the only account information appearing on a consumer credit report would be the original trade lines from Swiss Colony, Country Door, and Monroe & Main. Please note that each of the companies furnished a date of first delinquency of November, 2007 and stopped actively reporting the accounts in 2013. If account information continues to appear on a credit report from one or more of the consumer reporting agencies, Ms. [redacted] should file an on-line dispute with the agency that compiled the report.
Using the information in the complaint, Seventh Avenue was able to locate an order for a blanket placed via the internet on December 11, 2014. The order was not paid prior to shipment, but was instead charged to a Seventh Avenue credit account. Moreover, the order does not include a “Bill To:”...
address that is distinct from the “Ship To:” address. Please note that on internet orders, all information regarding shipping and billing is entered by the consumer, without input or editing by a customer service agent.
Ms. [redacted] alleges that this account has been billed to his wife in error. Assuming that is the case, it is the result of an error made by the individual who placed the order. Mr. [redacted] also alleges the pur[redacted] was “double billed’. Seventh Avenue’s records indicate that allegation is inaccurate.
Finally, Seventh Avenue has no record of receiving any communication from the account holder or from the person Mr. [redacted] alleges should be billed for the pur[redacted]. In order to resolve this issue, both individuals will need to communicate directly with Seventh Avenue. Nothing regarding the billing or reporting of the account will be changed based on the allegations of a third party.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
Regards,
[redacted]
Country Door is conducting an investigation while it awaits the return of the identity theft affidavit that was sent to Ms. [redacted] attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The only offer I will take is a complete refund, I threw the box away the day I received the defecttive humidifier and they tried to call me ONE time not two and left the same generic customer service phone number that I called back and waited on hold for 45 minutes before hanging up. I do not intend to keep playing this game of phone tag with them, they can issue my credit card account a full refund and that is it. I have already refplaced the humidifer with another one. order # [redacted]SPT Ultrasonic Humidifier with Fragrance Diffuser, it was less than 20.00 cheaper and works perfectly, see picture I tookof it and also see picture of spots where water caused damage to the top of my dresser, they are in the attachments. I require a refund not a phone call
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I will point out that the last name on the complaint is [redacted], not [redacted]. The account at issue was coded as fraud on July 13, 2017 upon receipt of a dispute filed with Experian. The deletion was confirmed in response to a second dispute received from Transunion on July 25, 2017.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to know for sure they are removing it from CR and it is an open account in my wife's name that I have been sending payments too all along and shouldn't be placed in a collection status and give her the credit of the payments that I have paid and will continue to pay till paid in full.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate the offer to let me resubmit my order from Ashro. As I stated, you don't get a $400 balance on the account without wanting and liking some the previous orders I have placed with Ashro.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the busines 1s's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
Donna [redacted] Thank you, This would not have been resolved without your assistance!
An identity theft affidavit was sent to Ms. [redacted] attention in September of 2016. Ms. [redacted] has failed to complete and return the affidavit. Based on the information currently available, Montgomery Ward has a reasonable basis for believing the information it has furnished to the consumer reporting agencies is correct. Montgomery Ward will investigate further upon receipt of additional information or documentation from Ms. [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. given I disputed them and colony brands said accutrate as reported. I had to use this letter from the Revdex.com to get them removed because colony brands is full of lies. I will never associate with this company. and I am considering filing a lawsuit againt this company.
Regards,
[redacted]
We apologize you did not receive the documents as requested. We will resubmit the request and you should receive them within 7-10 business days.
We received the correspondence from the Revdex.com in regard to your concerns with payment on account. We are sorry for any disappointment and apologize for any confusion.
After additional investigation, it was found that two orders were placed via mail, two different EZ codes were...
listed on the order blanks. When the orders were processed: one order was placed on your existing account, and a new account was opened with the second order using the codes provided. Unfortunately, our system did not detect the familiarity of the accounts and addresses. We are sending under separate cover your order acknowledgements, copies of the submitted orders and account information for you to review, these should arrive via USPS within the next seven to ten business days.
Order 619109-35 was placed via mail on 12/1/2016 for $244.84
Order #[redacted] was placed via mail on 12/7/2016 for $159.88
The total for both orders is $404.72 and payments submitted ($79.60 + 80.00 + $85) total 244.60; which leaves a balance due of $160.12. The next payment on account is due by April 5th, 2017. This information was reviewed with you on 3/8/2017 when a supervisor returned your call and at that time also credited finance charges of $9.76.
We hope this information is helpful. We regret any inconvenience this may have caused. The request to close your account, after payment, has been submitted. We hope you will allow us an opportunity to serve you better in the future. Sincerely, Swiss Colony
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 6/24/2016 via phone. We are sorry to hear you are disappointed with the Plush Storage Sofa/Red. Customer satisfaction is important to us and we regret your concerns were not immediately recognized....
Our records indicate per your call on 7/20/2016 it was mentioned the sofa was difficult to assemble and a discount was offered and declined. The return address information was given if you determined you wished to return the sofa. There was no further communication. Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “ When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below). The number of days from purchase that you have to return merchandise varies depending upon the item.”
We are in the process of issuing UPS pickup labels at no charge for the sofa, which arrived in two boxes. Please have the sofa boxed and ready for pickup with all prior labels removed (or blacked out). UPS should attempt pickup within two to five business days. (There should be a total of 3 pickup attempts made.) The address we have on file for pickup is: 40 BROAD ST APT 906, MIDDLETOWN CT 06457. If this is incorrect, please contact us toll free at 888-557-3848 anytime between 8:00am and Midnight Central time (Monday through Friday) and we will gladly make changes.
When the item is returned to us, full credit will be issued to your order and a refund of your down payment will be generated. We sincerely apologize for the manner in which your concerns were addressed and have forwarded this information to the departments involved for their review and consideration. We appreciate the opportunity to explain. Sincerely, Montgomery Ward
On October 9, Ms. [redacted] called Ashro and indicated she could pay $50 a month on her account. A payment promise for October 14 is not noted in that conversation. Ashro spoke with Ms. [redacted] again on October 10, 2015, at which time she indicated she wanted no more calls. Her account was coded to stop...
further calls on that date. Ms. [redacted] states she intends to pay $50 per month until her account is brought current. Ms. [redacted] does not need Ashro's consent or agreement to her plan. However, Ashro will continue to bill her for the past due amount and will continue to assess finance charges and late fees in accordance with the terms of the Ashro credit agreement. As a courtesy to Ms. [redacted], Ashro has credited her account to remove ten late payment fees. This adjustment, which will appear on her next monthly billing statement, will give Ms. [redacted] a bit of a head start in bringing her account current.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached are he documents related to my account. You will note receipts from ASHRO for 4 online payments and I check that was recently returned to my bank. ASHRO reported to you that I only made 3 of the 4 payments. Also, they say I did not pay but did not accept the check payment.My earlier online payments in May were accepted online and the disappeared.ASHRO To [redacted] May 25 at 9:06 PM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $150.00 made on 05-25-16 at 8:06pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 Milwaukee St. Madison, Wisconsin 53714 Dr. [redacted]phone:1-202-635-8926fax:1-888-749-1987(toll-free)ASHRO To [redacted] May 25 at 9:09 PM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $150.00 made on 05-25-16 at 8:09pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 [redacted] ASHRO To [redacted] Jul 1 at 5:40 PM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $150.00 made on 07-01-16 at 4:40pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 Milwaukee St. Madison, Wisconsin 53714 ASHRO To [redacted] Jul 4 at 12:27 AM Can't view the images in this email? Click here for the online version. Dear [redacted], Thank you, your payment for $152.00 made on 07-03-16 at 11:27pm has been received.* Best Regards, The Ashro Team *Payments are processed multiple times a day. *Payments received after 5:00pm Central Time will be processed the next business day. ...................................................................................⇄ View our Privacy Policy. To insure future information from Ashro® is delivered to your inbox (not junk or bulk folders), please add [email protected] to your address book. ...................................................................................⇄ Ashro 3650 Milwaukee St. Madison, Wisconsin 53714 Payment History Here are the details for the past payment you selected: Payee: ASHRO Merchant Name: ASHRO Amount: $ 150.00 (Paid by check) Payment Date: 06-25-2016 Date Entered: 06-24-2016 Trace/Check Number: [redacted] Reference Number: [redacted] Status: Stopped I did not stop the payment, ASHRO did! The Customer Representative stated the July 1st payment was a mailed payment , but it was not. As, you can plainly see, it was an online payment.
We received the correspondence from the Revdex.com in regards to your replacement order #[redacted] for the Ambience Hand Carved Rug. We sincerely apologize for any disappointment.
Customer satisfaction is very important to us and we regret the replacement order experienced delays due...
to the down payment request. Ms. Thalley received a discharge of her previous debt to Seventh Avenue. This means the debt is no longer collectible; it does not mean the debt disappears, or that Seventh Avenue is precluded from considering the unpaid debt in making subsequent credit decisions. With all due respect to Ms. Thalley, Seventh Avenue is not discriminating against her in any way. It simply chose not to extend credit to an individual who has previously failed to pay an account.
Our standard procedure for a defective product is to issue a UPS label for pick up and return the defective product; upon returns processing issue credit or a replacement. Records indicate UPS labels were issued to pickup the rug, which was previously unable to be completed; as there were no boxing materials. An alternate solution was offered to have you donate the defective rug to a recognized charity and submit a letter on the charity’s letterhead stationery and upon receipt, credit would be issued. Our records now indicate the rug has been returned and processed with a refund due of $208.63. Our attempts to return the refund to the original card used on the order were unsuccessful due to the age of the order. We are currently in the process of sending a refund check to arrive within the next seven to fourteen business days.
We are sorry for any inconvenience. Sincerely, Seventh Avenue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The merchant refunded $17.95 of the $29.95 I paid so they did not follow thru with their100% satisfaction as they stated responding to my complaint they are a lying horrible business Thank You
Regards,
[redacted]
We apologize for any misunderstandings or delay, but are aware our liaison was able to reach you Thursday, October 1st. A confirmation email of the order would have been received Friday October 2, 2015. Your order has processed and is estimated to ship approximately October 23, 2015. Your satisfaction is of the utmost importance to us and we apologize for any inconvenience this may have caused. Sincerely, Montgomery Ward