[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I did not order anything from this company my daughter ordered it under my name and was paying for it,I have been trying to resolve this by paying it off in full and for them removing it from my credit report since I was not responsible for this order,I feel they should comply with my requests,furthermore I refuse to pay any collection companies,I do business with businesses themselves not 3rd parties
As stated in the response to Ms. [redacted] previous complaint, the companies are not required to immediately update an account status and there are very practical reasons for not doing so. Nonetheless, the companies have complied with Ms. [redacted] request and have updated her accounts to reflect a...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 5/22/2015 via internet for the Contrast Stitched Loveseat. We are sorry for any disappointment with the loveseat.
Our records indicate we received a review of the product 7/20/15 and...
an email on 7/27/15, to which responses were issued regarding the packaging of the product for return: this is customary procedure. Your concerns are taken very seriously, as new information states the loveseat broke when your daughter sat on it. This data has been forwarded to our Quality Assurance Department and someone will be in contact with you within the next 24-48 hours. If they are unable to reach you by phone, a letter will be sent. Currently the order has a different physical address and email than the address’ listed above, please let us know if our account information should be updated.
We appreciate the opportunity to explain and look forward to a satisfactory conclusion. Sincerely, Country Door
Swiss Colony's records indicate Ms. [redacted] used an account ending in 2347 to make internet payments on her account in March, April and May of 2017. She used a different account in June of 2017, then switched back to the 2347 account in July and August. Both the July and August payments were returned...
with code R13. Ms. [redacted] has not been assessed a return payment fee by Swiss Colony for either of these payments. As a courtesy, Swiss Colony has credited her account in the amount of $4.28 to remove finance charges. In order for any additional adjustments to be made, Ms. [redacted] will need to provide documentation from her bank reflecting the payments in question were honored by her bank.
Ms. [redacted] account was charged off as a loss and referred
to a collection agency in September of 2014. Ms. [redacted] reached an agreement with the collection agency to settle the account for two payments of $59. Montgomery Ward’s
records indicate one payment of $59 was received from the...
agency on October 17,
2014. Ms. [redacted] second payment was returned and, as a result, the
settlement was not completed.
Ms. [redacted] has contacted Montgomery Ward on multiple
occasions and has been repeatedly informed that the collection agency is
handling her account. If Ms. [redacted] wishes to settle or pay the account she
will need to contact the agency directly.
Finally, Ms. [redacted] should take note that, should the
account be settled or paid in full, the status of the account will be updated.
The account information will not, however, be deleted from her credit file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not addressed the issue on my credit report.
Regards,
[redacted]
Home at Five offers its apologies to Ms. [redacted] for the confusion regarding her account. Discounts applied to her order reduced the balance in Ms. [redacted] account to $7.44, an amount that would ordinarily be written off. However, the agent that assisted Ms. [redacted] did not follow up to ensure that...
the account was reduced to a zero balance, and a late payment fee was assessed on the account shortly after the adjustments were made. Additional finance charges and late fees were subsequently assessed on the account.Home at Five has credited Ms. [redacted] account to a zero balance. Further, no adverse information has been furnished to a consumer reporting agency regarding her account.
Please accept Seventh Avenue's apologies for the error in processing your order. No information regarding the account has been furnished to a consumer reporting agency. Additionally, Seventh Avenue has requested deletion of the credit inquiry submitted on March 6, 2017. The account has a zero...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credit report does not show the complete account number. It only shows as Montgomery Ward [redacted] with a balance of $430 and past due $150.
Regards,
[redacted]
Ms. [redacted] contacted Swiss Colony regarding her account in August of 2013. In October of 2013 Ms. [redacted] called and indicated a niece had placed the order on her account and she was not responsible for payment. A letter was sent to Ms. [redacted] to facilitate a transfer liability for payment of the...
account to her niece. The Swiss Colony shipping order was also sent to Ms. [redacted] as some of the items ordered were shipped to her home address. Ms. [redacted] has never returned the completed letter or an identity theft affidavit in support of her claim that she was not responsible for payment of the account. The Swiss Colony will investigate this matter further upon receipt of additional information or documentation from Ms. [redacted]. At this time, however, based on the information currently available, The Swiss Colony has a reasonable basis for believing Ms. [redacted] is responsible for payment of the balance on the account.
The last billing statement mailed to Ms. [redacted] was prepared and mailed on February 17, 2016. Ms. [redacted] failed to make the required minimum payment on or before her February due date, resulting in the assessment of a late payment fee on February 27, 2016. Seventh Avenue received a payment on March...
3, 2016 in the amount shown on her 2/17 billing statement. On March 7, 2016 Ms. [redacted] made a payment by phone in the amount of the $10 late fee. The account has had a zero balance since March 7, 2016 and the account is now closed to new purchases in accordance with Ms. [redacted]'s request.
Seventh Avenue has credited the account to a zero balance and sent a deletion request to the consumer reporting agencies to remove the account information from Ms. [redacted] credit file.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] they (swiss colony and ginny's and ward's were all three contacted by me personally from my home matching the same phone number on record and told that it was me and thet swiss colony said it was verified and that they were again placing my order the fraud alert was done by equifax they do it intentional everytime I dispute a debt on there and I have to keep writing them letters to remove it ,it's such a pain but the reason my last name is [redacted] if they would jusr ask for a marriage license I couldve faxed one over they handled this very poorly considering I paid them perfect everytime! and ginny's is lying? I never bought over ever
Seventh Avenue received a payment in the amount of $20 on October 3, 2016. Ms. [redacted] subsequently failed to make a payment on her account in November and December of 2016 and in January, February and March of 2017. A late payment fee was assessed on Ms. [redacted] account on December 2, 2016 creating a...
balance of $93.29. Subsequent finance charges and late fees assessed in January, February and March of 2017 increased the account balance to $128.25. Ms. [redacted] submitted a payment of $93.29 on April 3, 2017, leaving an unpaid balance of $34.96. This balance was properly due and payable in accordance with the terms and conditions of Ms. [redacted] account agreement. Nonetheless, purely in the interest of resolving this complaint, Seventh Avenue has credited Ms. [redacted] account to a zero balance.
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.only one other issue will this be removed from my credit report and when am I going to receive anything in the mail stating that this matter is tooken care of. Need paper work don't want to have to bring this matter up monthes down the line.
Regards,
[redacted]
Creditors furnish information to the consumer reporting agencies that reflects both the current status of an account and its payment history. In Ms. [redacted] case, each of the accounts was charged off as a loss before it was settled for less than the full balance. This history is reflected in the...
information the companies have furnished regarding Ms. [redacted] accounts. Payment or settlement of the accounts does not cause the account history to disappear from a consumer credit report. The companies' records indicate the accounts are being reported as "Paid in full - was charge off' with a balance due of $0. Given that this information is accurate and correct, there is no basis for altering or deleting it.
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I did not order anything from this company my daughter ordered it under my name and was paying for it,I have been trying to resolve this by paying it off in full and for them removing it from my credit report since I was not responsible for this order,I feel they should comply with my requests,furthermore I refuse to pay any collection companies,I do business with businesses themselves not 3rd parties
As stated in the response to Ms. [redacted] previous complaint, the companies are not required to immediately update an account status and there are very practical reasons for not doing so. Nonetheless, the companies have complied with Ms. [redacted] request and have updated her accounts to reflect a...
zero balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 5/22/2015 via internet for the Contrast Stitched Loveseat. We are sorry for any disappointment with the loveseat.
Our records indicate we received a review of the product 7/20/15 and...
an email on 7/27/15, to which responses were issued regarding the packaging of the product for return: this is customary procedure. Your concerns are taken very seriously, as new information states the loveseat broke when your daughter sat on it. This data has been forwarded to our Quality Assurance Department and someone will be in contact with you within the next 24-48 hours. If they are unable to reach you by phone, a letter will be sent. Currently the order has a different physical address and email than the address’ listed above, please let us know if our account information should be updated.
We appreciate the opportunity to explain and look forward to a satisfactory conclusion. Sincerely, Country Door
Swiss Colony's records indicate Ms. [redacted] used an account ending in 2347 to make internet payments on her account in March, April and May of 2017. She used a different account in June of 2017, then switched back to the 2347 account in July and August. Both the July and August payments were returned...
with code R13. Ms. [redacted] has not been assessed a return payment fee by Swiss Colony for either of these payments. As a courtesy, Swiss Colony has credited her account in the amount of $4.28 to remove finance charges. In order for any additional adjustments to be made, Ms. [redacted] will need to provide documentation from her bank reflecting the payments in question were honored by her bank.
Ms. [redacted] account was charged off as a loss and referred
to a collection agency in September of 2014. Ms. [redacted] reached an agreement with the collection agency to settle the account for two payments of $59. Montgomery Ward’s
records indicate one payment of $59 was received from the...
agency on October 17,
2014. Ms. [redacted] second payment was returned and, as a result, the
settlement was not completed.
Ms. [redacted] has contacted Montgomery Ward on multiple
occasions and has been repeatedly informed that the collection agency is
handling her account. If Ms. [redacted] wishes to settle or pay the account she
will need to contact the agency directly.
Finally, Ms. [redacted] should take note that, should the
account be settled or paid in full, the status of the account will be updated.
The account information will not, however, be deleted from her credit file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not addressed the issue on my credit report.
Regards,
[redacted]
Home at Five offers its apologies to Ms. [redacted] for the confusion regarding her account. Discounts applied to her order reduced the balance in Ms. [redacted] account to $7.44, an amount that would ordinarily be written off. However, the agent that assisted Ms. [redacted] did not follow up to ensure that...
the account was reduced to a zero balance, and a late payment fee was assessed on the account shortly after the adjustments were made. Additional finance charges and late fees were subsequently assessed on the account.Home at Five has credited Ms. [redacted] account to a zero balance. Further, no adverse information has been furnished to a consumer reporting agency regarding her account.
Please accept Seventh Avenue's apologies for the error in processing your order. No information regarding the account has been furnished to a consumer reporting agency. Additionally, Seventh Avenue has requested deletion of the credit inquiry submitted on March 6, 2017. The account has a zero...
balance and has been closed.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credit report does not show the complete account number. It only shows as Montgomery Ward [redacted] with a balance of $430 and past due $150.
Regards,
[redacted]
Ms. [redacted] contacted Swiss Colony regarding her account in August of 2013. In October of 2013 Ms. [redacted] called and indicated a niece had placed the order on her account and she was not responsible for payment. A letter was sent to Ms. [redacted] to facilitate a transfer liability for payment of the...
account to her niece. The Swiss Colony shipping order was also sent to Ms. [redacted] as some of the items ordered were shipped to her home address. Ms. [redacted] has never returned the completed letter or an identity theft affidavit in support of her claim that she was not responsible for payment of the account. The Swiss Colony will investigate this matter further upon receipt of additional information or documentation from Ms. [redacted]. At this time, however, based on the information currently available, The Swiss Colony has a reasonable basis for believing Ms. [redacted] is responsible for payment of the balance on the account.
The last billing statement mailed to Ms. [redacted] was prepared and mailed on February 17, 2016. Ms. [redacted] failed to make the required minimum payment on or before her February due date, resulting in the assessment of a late payment fee on February 27, 2016. Seventh Avenue received a payment on March...
3, 2016 in the amount shown on her 2/17 billing statement. On March 7, 2016 Ms. [redacted] made a payment by phone in the amount of the $10 late fee. The account has had a zero balance since March 7, 2016 and the account is now closed to new purchases in accordance with Ms. [redacted]'s request.
Seventh Avenue has credited the account to a zero balance and sent a deletion request to the consumer reporting agencies to remove the account information from Ms. [redacted] credit file.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] they (swiss colony and ginny's and ward's were all three contacted by me personally from my home matching the same phone number on record and told that it was me and thet swiss colony said it was verified and that they were again placing my order the fraud alert was done by equifax they do it intentional everytime I dispute a debt on there and I have to keep writing them letters to remove it ,it's such a pain but the reason my last name is [redacted] if they would jusr ask for a marriage license I couldve faxed one over they handled this very poorly considering I paid them perfect everytime! and ginny's is lying? I never bought over ever
Seventh Avenue received a payment in the amount of $20 on October 3, 2016. Ms. [redacted] subsequently failed to make a payment on her account in November and December of 2016 and in January, February and March of 2017. A late payment fee was assessed on Ms. [redacted] account on December 2, 2016 creating a...
balance of $93.29. Subsequent finance charges and late fees assessed in January, February and March of 2017 increased the account balance to $128.25. Ms. [redacted] submitted a payment of $93.29 on April 3, 2017, leaving an unpaid balance of $34.96. This balance was properly due and payable in accordance with the terms and conditions of Ms. [redacted] account agreement. Nonetheless, purely in the interest of resolving this complaint, Seventh Avenue has credited Ms. [redacted] account to a zero balance.
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.only one other issue will this be removed from my credit report and when am I going to receive anything in the mail stating that this matter is tooken care of. Need paper work don't want to have to bring this matter up monthes down the line.
Regards,
[redacted]
Creditors furnish information to the consumer reporting agencies that reflects both the current status of an account and its payment history. In Ms. [redacted] case, each of the accounts was charged off as a loss before it was settled for less than the full balance. This history is reflected in the...
information the companies have furnished regarding Ms. [redacted] accounts. Payment or settlement of the accounts does not cause the account history to disappear from a consumer credit report. The companies' records indicate the accounts are being reported as "Paid in full - was charge off' with a balance due of $0. Given that this information is accurate and correct, there is no basis for altering or deleting it.
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]