Ms. [redacted] provided an account number with her complaint. The account she identified was not issued to [redacted]. Ginny's is unable to address the specifics of the account without the consent of the account holder. Finally, Ginny's was unable to locate an account in Ms. [redacted]' name.
Thank you for letting us know you were disappointed with the refund of $17.95. When the order was placed via internet, a marketing discount of $15.00 was applied to the order. This in turn will reduce a refund when an item is returned, as the full purchase price was not paid. Our records indicate the coupon used was SACP15DMAY16, which allows a $15 discount on any order over $100. The merchandise total of your order was $129.85 (excluding shipping and processing). When the cost of the returned pillow was credited, the merchandise total reverted to under the $100 requirement ($129.85-29.95 = 99.90). Thus the $15 coupon was then not valid. We regret any disappointment, but appreciate the opportunity to explain.
Our records also indicate an email was received regarding your review of the product. As a courtesy, the shipping and processing was refunded for $21.95. Your comments are important to us and we have forwarded them to the departments involved for their review and considerations. Sincerely, Seventh Avenue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Bank printout attached.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Swiss Colony has one account in Ms. [redacted]'s name at the address listed on the complaint - [redacted]. The account number has been the same since it was opened in 1997 and the account has never been merged with another account. Ginny's records reflect a conversation on October 1, 2013 in which Ms. [redacted] stated she had a relative who placed an order on her account. She was given information on how to obtain and complete an identity theft affidavit and she was sent a letter that would allow the person who used her account to assume liability for payment of the balance. Ms. [redacted] did not indicate in this call that she had no way to contact the relative. More to the point, however, Ms. [redacted] did not provide a completed, signed identity theft affidavit. As stated previously, based on the information available at the time, Swiss Colony determined that there was a reasonable basis for believing Ms. [redacted] placed the order and was responsible for payment of the balance. If Ms. [redacted] wishes to allege that someone used her account without her knowledge or consent she will need to complete an identity theft affidavit and forward it to Ginny's. The form is available at www.ftc.gov.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never received any information or mail in regards to identity thief from the company. I have never made ANY payments to this company as I have never signed any documentation requesting an account with Swiss/Ashro. I was not aware until 2016 that the following was listed on my credit report. The company is unable to provide anything that I have signed in regards to this account. I would like for the company to pull the payment records for this account and provide it to the Revdex.com. I am 100% certain that payment was made by someone else as I have never made any payments to this company as I have never requested an account with this company. This company has placed this account on my credit report and everything provided is has not been done by me. Had I not pulled my credit report last year, I would have never known about the following charge on my account. Therefore, I am requesting the following to be removed as the following account I have never been responsible for. It is unfortunate that this company has placed this account on my credit report. Please assist me. Thank you.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Crystal [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to order #[redacted] placed online 1/30/2017. Thank you for bringing your concerns to our attention for prompt action. We regret any inconvenience you experienced. Within the next seven to ten days you will receive a letter...
via US Postal Service stating you will have no responsibility for the debt. In addition, there will be no adverse affects to your credit information. We appreciate the opportunity to be of service. Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] placed an order in the amount of $244.90 in January of 2016. Ms. [redacted] made payments of $50 in March, $40 in April and $40 in May on her account. In May of 2016 the remaining balance on the account ($136.80) was transferred to a new account number. Seventh Avenue has no record of any...
further payments on the account since May. Seventh Avenue's records indicate payments totaling $130 on a $245 order. If Ms. [redacted] has, in fact, paid the account in full she should be able to provide documentary evidence of the payments she made. Such evidence would include the front and back of a payment instrument, showing the payment was received and processed by Seventh Avenue.
Absent such evidence, Seventh Avenue will assume the balance on Ms. [redacted]' account is accurate and correct.
Monroe & Main received an internet order on October 30, 2014. The order was placed in the name of [redacted]. The shipping (and billing) address provided was [redacted]. The telephone number provided was [redacted] and the email address was [redacted]....
All billing statements and past due notices were mailed to [redacted]. from November of 2014 through May of 2015, when the account was charged off as a loss and referred to a collection agency. An identity theft affidavit was sent to Ms. [redacted]' address in December of 2015. Monroe & Main has no record of receiving a completed, signed affidavit.
Monroe & Main believes, based on the information available to it, that the account was opened by Ms. [redacted] and that she is responsible for payment of the balance. If Ms. [redacted] has additional information or documentation in support of her claim she should forward it to Monroe & Main at her earliest convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was only one credit back to the credit card account for this charge. There are no duplicates. The credit card company stated that this merchant ignored everyone of their notices regarding this issue and eventually closed it as a none response from the merchant. Credit card regulations are clear and the merchant needs to reply to the credit card company if they feel there is any discrepancy in the transactions between them. As for my credit card account there is only one credit for this change and I legally do not owe anything further on this matter.
Regards,
[redacted]
Ward's records indicate Ms. [redacted] has furnished additional information in support of her claim that she is not responsible for this account. Ward's Loss Prevention department re-opened its investigation and has elected to delete the information for this account from Ms. R[redacted] credit file. This change may not appear on a consumer credit report for 30 days or more.
Good Morning [redacted],
Thank you for contacting us regarding your bill.
I'm sorry to have learned that your bill wasn't adjusted when the items were returned. I've issued credit for the returns and removed the late fees associated with your account. Your balance is now $0.00.
Please let me...
know if there is anything else we can help you with.
Thank you,
Ginny's Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 7/21/2016 for the Ginny’s Ceramic Square Grill and the Ginny’s Bread Maker. We are sorry for any confusion regarding your account balance.
We promptly credited your account for the price of...
the bread maker, $69.99 upon receipt of your return 8/5/2016. Records indicate it was returned as changing your mind. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “You deserve worry-free shopping. If you’re not 100% satisfied with your purchase (at any time, for any reason) just return it. We’ll refund your merchandise amount, credit your account or issue a replacement . It’s that simple.”
The billings you received were for the Square Grill $29.99, shipping and processing of the entire order $23.95 and any late fees and finance charges that were incurred. We have, as a courtesy, credited your account for the remaining balance. Please allow two to four days for your account to reflect a zero balance. Our customers are important to us and you have been a customer since 1997. We hope this information is helpful for any future reference. We hope you will give us another chance to serve you again. Sincerely, Ginny’s
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listing. Names may come in many different formats when acquired. A variance of any type, i.e. first...
name initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer address. If labels on any of catalogs received are otherwise, catalogs may still be generated. We note the city listed on the complaint is Columbus, whereas our listing is Worthington. Generally speaking, if orders have not been placed, the catalogs will cease. Our listings are received from a variety of sources, and variances due occur. We have used the information below to remove your name.
[redacted]
[redacted]
You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what not. Per your request, we are removing your name from our listing, as shown, as well as using the address posted with the Revdex.com. However, it is still possible that you may receive another catalog from us. Some catalogs are already at their shipping destinations, to be released at a later date. The entire process can take from six to eight weeks. If any are received you may discard. We regret any inconvenience, but appreciate the opportunity to explain.
Seventh Avenue has no record of calling Mr. [redacted] since 9/22/15. His account is coded to stop all calls to his home. Seventh Avenue's records also indicate Mr. [redacted] failed to make the minimum payment due on his account in September. A late payment fee of $10 was assessed on September 19, 2015....
If Mr. [redacted] wishes to avoid the assessment of additional late payment fees he will need to pay the minimum amount due listed on his most recent account statement on or before the due date. If Mr. [redacted] is unable to make the required payments on his account due to a recent change in his circumstances he should contact Seventh Avenue's credit department to discuss possible accommodations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. To Revdex.com The facts in the company's response is not true. If they pulled my telephone call I made on Feb 14th 2017' they would find that my debit visa card was given to their rep and not the MasterCard as the company is stating in the response. This company is lying.Thank you[redacted]
Ms. [redacted] provided an account number with her complaint. The account she identified was not issued to [redacted]. Ginny's is unable to address the specifics of the account without the consent of the account holder. Finally, Ginny's was unable to locate an account in Ms. [redacted]' name.
Thank you for letting us know you were disappointed with the refund of $17.95. When the order was placed via internet, a marketing discount of $15.00 was applied to the order. This in turn will reduce a refund when an item is returned, as the full purchase price was not paid. Our records indicate the coupon used was SACP15DMAY16, which allows a $15 discount on any order over $100. The merchandise total of your order was $129.85 (excluding shipping and processing). When the cost of the returned pillow was credited, the merchandise total reverted to under the $100 requirement ($129.85-29.95 = 99.90). Thus the $15 coupon was then not valid. We regret any disappointment, but appreciate the opportunity to explain.
Our records also indicate an email was received regarding your review of the product. As a courtesy, the shipping and processing was refunded for $21.95. Your comments are important to us and we have forwarded them to the departments involved for their review and considerations. Sincerely, Seventh Avenue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Bank printout attached.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Swiss Colony has one account in Ms. [redacted]'s name at the address listed on the complaint - [redacted]. The account number has been the same since it was opened in 1997 and the account has never been merged with another account. Ginny's records reflect a conversation on October 1, 2013 in which Ms. [redacted] stated she had a relative who placed an order on her account. She was given information on how to obtain and complete an identity theft affidavit and she was sent a letter that would allow the person who used her account to assume liability for payment of the balance. Ms. [redacted] did not indicate in this call that she had no way to contact the relative. More to the point, however, Ms. [redacted] did not provide a completed, signed identity theft affidavit. As stated previously, based on the information available at the time, Swiss Colony determined that there was a reasonable basis for believing Ms. [redacted] placed the order and was responsible for payment of the balance. If Ms. [redacted] wishes to allege that someone used her account without her knowledge or consent she will need to complete an identity theft affidavit and forward it to Ginny's. The form is available at www.ftc.gov.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never received any information or mail in regards to identity thief from the company. I have never made ANY payments to this company as I have never signed any documentation requesting an account with Swiss/Ashro. I was not aware until 2016 that the following was listed on my credit report. The company is unable to provide anything that I have signed in regards to this account. I would like for the company to pull the payment records for this account and provide it to the Revdex.com. I am 100% certain that payment was made by someone else as I have never made any payments to this company as I have never requested an account with this company. This company has placed this account on my credit report and everything provided is has not been done by me. Had I not pulled my credit report last year, I would have never known about the following charge on my account. Therefore, I am requesting the following to be removed as the following account I have never been responsible for. It is unfortunate that this company has placed this account on my credit report. Please assist me. Thank you.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Crystal [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to order #[redacted] placed online 1/30/2017. Thank you for bringing your concerns to our attention for prompt action. We regret any inconvenience you experienced. Within the next seven to ten days you will receive a letter...
via US Postal Service stating you will have no responsibility for the debt. In addition, there will be no adverse affects to your credit information. We appreciate the opportunity to be of service. Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] placed an order in the amount of $244.90 in January of 2016. Ms. [redacted] made payments of $50 in March, $40 in April and $40 in May on her account. In May of 2016 the remaining balance on the account ($136.80) was transferred to a new account number. Seventh Avenue has no record of any...
further payments on the account since May. Seventh Avenue's records indicate payments totaling $130 on a $245 order. If Ms. [redacted] has, in fact, paid the account in full she should be able to provide documentary evidence of the payments she made. Such evidence would include the front and back of a payment instrument, showing the payment was received and processed by Seventh Avenue.
Absent such evidence, Seventh Avenue will assume the balance on Ms. [redacted]' account is accurate and correct.
Monroe & Main received an internet order on October 30, 2014. The order was placed in the name of [redacted]. The shipping (and billing) address provided was [redacted]. The telephone number provided was [redacted] and the email address was [redacted]....
All billing statements and past due notices were mailed to [redacted]. from November of 2014 through May of 2015, when the account was charged off as a loss and referred to a collection agency. An identity theft affidavit was sent to Ms. [redacted]' address in December of 2015. Monroe & Main has no record of receiving a completed, signed affidavit.
Monroe & Main believes, based on the information available to it, that the account was opened by Ms. [redacted] and that she is responsible for payment of the balance. If Ms. [redacted] has additional information or documentation in support of her claim she should forward it to Monroe & Main at her earliest convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was only one credit back to the credit card account for this charge. There are no duplicates. The credit card company stated that this merchant ignored everyone of their notices regarding this issue and eventually closed it as a none response from the merchant. Credit card regulations are clear and the merchant needs to reply to the credit card company if they feel there is any discrepancy in the transactions between them. As for my credit card account there is only one credit for this change and I legally do not owe anything further on this matter.
Regards,
[redacted]
Ward's records indicate Ms. [redacted] has furnished additional information in support of her claim that she is not responsible for this account. Ward's Loss Prevention department re-opened its investigation and has elected to delete the information for this account from Ms. R[redacted] credit file. This change may not appear on a consumer credit report for 30 days or more.
Good Morning [redacted],
Thank you for contacting us regarding your bill.
I'm sorry to have learned that your bill wasn't adjusted when the items were returned. I've issued credit for the returns and removed the late fees associated with your account. Your balance is now $0.00.
Please let me...
know if there is anything else we can help you with.
Thank you,
Ginny's Customer Service
Today I received a bill for the merchandise that I never received. Is this company for real. I am not paying for merchandise I never got.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 7/21/2016 for the Ginny’s Ceramic Square Grill and the Ginny’s Bread Maker. We are sorry for any confusion regarding your account balance.
We promptly credited your account for the price of...
the bread maker, $69.99 upon receipt of your return 8/5/2016. Records indicate it was returned as changing your mind. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “You deserve worry-free shopping. If you’re not 100% satisfied with your purchase (at any time, for any reason) just return it. We’ll refund your merchandise amount, credit your account or issue a replacement . It’s that simple.”
The billings you received were for the Square Grill $29.99, shipping and processing of the entire order $23.95 and any late fees and finance charges that were incurred. We have, as a courtesy, credited your account for the remaining balance. Please allow two to four days for your account to reflect a zero balance. Our customers are important to us and you have been a customer since 1997. We hope this information is helpful for any future reference. We hope you will give us another chance to serve you again. Sincerely, Ginny’s
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listing. Names may come in many different formats when acquired. A variance of any type, i.e. first...
name initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer address. If labels on any of catalogs received are otherwise, catalogs may still be generated. We note the city listed on the complaint is Columbus, whereas our listing is Worthington. Generally speaking, if orders have not been placed, the catalogs will cease. Our listings are received from a variety of sources, and variances due occur. We have used the information below to remove your name.
[redacted]
[redacted]
You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what not. Per your request, we are removing your name from our listing, as shown, as well as using the address posted with the Revdex.com. However, it is still possible that you may receive another catalog from us. Some catalogs are already at their shipping destinations, to be released at a later date. The entire process can take from six to eight weeks. If any are received you may discard. We regret any inconvenience, but appreciate the opportunity to explain.
Seventh Avenue has no record of calling Mr. [redacted] since 9/22/15. His account is coded to stop all calls to his home. Seventh Avenue's records also indicate Mr. [redacted] failed to make the minimum payment due on his account in September. A late payment fee of $10 was assessed on September 19, 2015....
If Mr. [redacted] wishes to avoid the assessment of additional late payment fees he will need to pay the minimum amount due listed on his most recent account statement on or before the due date. If Mr. [redacted] is unable to make the required payments on his account due to a recent change in his circumstances he should contact Seventh Avenue's credit department to discuss possible accommodations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. To Revdex.com The facts in the company's response is not true. If they pulled my telephone call I made on Feb 14th 2017' they would find that my debit visa card was given to their rep and not the MasterCard as the company is stating in the response. This company is lying.Thank you[redacted]