We received your correspondence from the Revdex.com regarding mailed Order # [redacted] , processed 1/11/Please accept our apology for any inconvenience we have caused you Our records indicate that we received proof of payment via fax 2/27/2017, and a refund of $was requestedA refund check numbered [redacted] in the amount of $was mailed 3/8/Thank you for your cooperation in getting this matter resolved We hope this information is helpfulSincerely, Seventh Avenue
Montgomery Ward and Seventh Avenue have routinely verified orders placed by Ms [redacted] based on the instructions on her consumer credit report The companies have had consistent, repeated communications with Ms [redacted] at the number listed on the complaintIn the past twelve months Ms [redacted] has requested accommodations on her accounts due to medical hardship, requested a due date change, made multiple payments and requested forbearance due to flooding in her area, all without ever disputing the balance on her account Additionally, it should be noted that all orders have been shipped to Ms [redacted] ’s attention at the address listed on the complaint, which matches the only address that has ever been listed in the account record
The order form received by Swiss Colony in this matter was altered to delete the name and address of the intended recipientThe information that replaced the original name and address was used to process the order, resulting in an account in the name of Mrs [redacted] Swiss Colony has elected to request deletion of the account information from Mrs [redacted] credit fileThis change may take up to days to appear on a consumer credit report
Upon reviewing Beatrice ***’s account, we have determined that she has over paid by $and a refund will be issuedIt is possible that a bill may have crossed in the mail at the same time she sent in her payment and we apologize for any inconvenience this has caused.Please allow days for the refund to be received [redacted] Colony BrandsCustomer Service LiaisonMidnight Velvet, Monroe and Main, Ashro
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listingNames may come in many different formats when acquiredUpon review your name was coded as Do Not Mail a catalog, however: we have forwarded this information on to the department involved for further reviewKeep in mind, a variance of any type, i.efirst name, initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer addressWe have used the information below to remove your name [redacted] You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what notPer your request, we are removing your name, as shown, from our mailing listingHowever, it is still possible that you may receive another catalog from usSome catalogs are already at their shipping destinations, to be released at a later dateThe entire process can take from six to eight weeksIf any are received you may discardWe appreciate the opportunity to serveSincerely, Swiss Colony
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Why is your company not reporting out the last years of payment history on my account, and just months of itthis is credit reporting and I am getting other asgencyies involved remove the account or report out the last years of my perfect payment history
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have checked my account to make sure the account balance is zero, which it is and I find it funny that you also diabled my credit limit due to this making it zero alsoThat will go in the Revdex.com post also Regards, [redacted] ***
We received the correspondence from the Revdex.com regarding your order # [redacted] placed via phone on 5/13/ We are sorry you were disappointed with the Kyra Wig Our guarantee is listed on the order blank in the center of the catalog, or online under Customer Service/Help and states, “If any item*, for any reason, does not meet your expectations, just return it to us within days We’ll gladly refund your merchandise amount, credit your account, or send a replacement (if available) Your complete satisfaction is guaranteed! *Choosing a wig is a personal beauty investment and in our pledge to keep all of our customers’ comfort and hygiene in mind, we do not accept any returns for wigs We want to make sure that your shopping experience is a pleasant one and that you will be happy and confident in the knowledge that when you purchase a wig with us, you know you will be getting the high quality of a never-before-worn wig you can enjoy for years to come.” This information is shared when the order is placed Our records show we have already issued a one time courtesy credit of $on 6/4/for the wig, in disregard for the return policy The wig was returned using the Smart Label option at a cost of $to be applied to your account when returned This is clearly stated on the label prior to removal for shipment We have, as an additional courtesy, issued credit for the original shipping and processing and the Smart Label charges Your account will reflect a zero balance within the next twenty four to forty eight hoursWe regret any inconvenience, but appreciate the opportunity to explain Sincerely, Midnight Velvet
Seventh Avenue's records indicate Ms [redacted] placed an order on September 4, that increased her account balance to $1,Ms [redacted] then made regular, timely payments that reduced her account balance to $1,by March 3, - a reduction of 30% in only five monthsSeventh Avenue's records indicate Ms [redacted] then placed an order in the amount of $on March 6, 2015, which undid much of the balance reductionHad Ms [redacted] simply continued to make payments on her account her balance would now be less than $Since the purchase, Ms [redacted] has been assessed two late payment fees for failing to make the required payment on her account on time, which has slowed the reduction of her account balanceAs a courtesy to Ms***, Seventh Avenue has credited her account to remove the late payment fees and adjusted her account to remove the last six months of finance chargesMs***'s account has been closed to new purchases, as she requestedHowever, finance charges will continue to be assessed in each month that a balance remains on the accountPlease note that the monthly payment on Ms***'s account is based on the Highest New Balance and will not decrease as the balance goes downAs the account balance goes down, a larger portion of each payment goes to reduce the principal balance and less goes to pay interestAs a result, if Ms [redacted] makes regular, timely payments in accordance with the terms of the account she will be able to pay the account in full in less than two years (assuming no further purchases or late payment fees)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called the company and this is not the information given to me I was told by the agent it was due to a bankruptcy that the order was denied Nothing was mentioned about my previous address when is Lafayette This is untrue and the bankruptcy was released, they are using the bankruptcy not to let me order [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I disagree because if they believe there's some fraud going on when the representative told me it was due to fraud why did the super visor I spoke to deny that there was any fraudI also offered to send in my ID and Social Security Card and any other paper work they needAs far as others using the address and phone number, there are people in my homeWe all use one cell phone as our home phone and of course we all have the same addressThe adults names are my name which is, [redacted] ***So, if there's any other names besides these then they may have fraudI don't see any excuse not to send out my order, because they could just ask for verificationThank You
We received the correspondence from the Revdex.com and regret our investigation to locate a current order using your name, address, phone number, or email address were unsuccessful We will gladly research further if an order number or account number could be obtainedWe look forward to serving you in the near future Sincerely, Home at Five
Seventh Avenue received a payment in the amount of $on October 3, Ms [redacted] subsequently failed to make a payment on her account in November and December of and in January, February and March of A late payment fee was assessed on Ms [redacted] account on December 2, creating a balance of $Subsequent finance charges and late fees assessed in January, February and March of increased the account balance to $Ms [redacted] submitted a payment of $on April 3, 2017, leaving an unpaid balance of $This balance was properly due and payable in accordance with the terms and conditions of Ms [redacted] account agreementNonetheless, purely in the interest of resolving this complaint, Seventh Avenue has credited Ms [redacted] account to a zero balance
Ms. [redacted] does not specify the company against which she has filed her complaint. However, Ginny's records indicate Ms. [redacted] has a $400 credit limit - meaning she can charge up to a total balance of $400. On December 12, 2015 Ms. [redacted] submitted an order that would have increased her account... balance above her existing credit limit. After reviewing her creditworthiness, Ginny's elected to offer Ms. [redacted] the option of completing her order if she paid a portion of the order total prior to shipment. Ms. [redacted] has elected not respond to that offer. Ms. [redacted] should be aware that failure to pay the outstanding balance on her account may result in potentially adverse consequences. Specifically, if Ginny's is forced to charge the account off as a loss, that information will be furnished to the consumer reporting agencies.
The account opened in Mr. [redacted] name has bee coded as fraudulent. He will not receive any further billing statements for the account. No information regarding the account has been furnished to a consumer reporting agency. If Mr. [redacted] wishes to pursue a criminal complaint against the individual... who placed the order he will need to contact his local police department and file a report on the identity theft.
Mr [redacted] has been informed of the need to complete and return an identity theft affidavit in order to process his claim of unauthorized useThe information currently available indicates there is a reasonable basis for believing Mr [redacted] placed the order that opened the account and is responsible for payment of the balanceGinny's will investigate this matter further upon receipt of additional information from Mr [redacted]
Monroe and Main and Seventh Avenue are furnishing information regarding accounts belonging to Latina TateThe personally identifying information on the accounts matches information on a bankruptcy petition filed in 2015, which lists both the Monroe and Main and Seventh Avenue accountsThe bankruptcy petition was dismissed in November of The bankruptcy petition is signed by MsTate and attests, under penalty of perjury, that the information in the petition is true and correct
Seventh Avenue has contacted MsGalbraith directly and resolved her concernsSeventh Avenue offers its apologies for any inconvenience MsGalbraith may have experienced in making her March and April payments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never received any fraudulent documentation Furthermore, I never filed any fraud police reportsThis is ridiculous This company has yet to provide me with validation This is not my account I have not received any products or services from this company What do I need to do to resolve this? Get an attorney? Regards, [redacted]
We received your correspondence from the Revdex.com regarding mailed Order # [redacted] , processed 1/11/Please accept our apology for any inconvenience we have caused you Our records indicate that we received proof of payment via fax 2/27/2017, and a refund of $was requestedA refund check numbered [redacted] in the amount of $was mailed 3/8/Thank you for your cooperation in getting this matter resolved We hope this information is helpfulSincerely, Seventh Avenue
Montgomery Ward and Seventh Avenue have routinely verified orders placed by Ms [redacted] based on the instructions on her consumer credit report The companies have had consistent, repeated communications with Ms [redacted] at the number listed on the complaintIn the past twelve months Ms [redacted] has requested accommodations on her accounts due to medical hardship, requested a due date change, made multiple payments and requested forbearance due to flooding in her area, all without ever disputing the balance on her account Additionally, it should be noted that all orders have been shipped to Ms [redacted] ’s attention at the address listed on the complaint, which matches the only address that has ever been listed in the account record
The order form received by Swiss Colony in this matter was altered to delete the name and address of the intended recipientThe information that replaced the original name and address was used to process the order, resulting in an account in the name of Mrs [redacted] Swiss Colony has elected to request deletion of the account information from Mrs [redacted] credit fileThis change may take up to days to appear on a consumer credit report
Upon reviewing Beatrice ***’s account, we have determined that she has over paid by $and a refund will be issuedIt is possible that a bill may have crossed in the mail at the same time she sent in her payment and we apologize for any inconvenience this has caused.Please allow days for the refund to be received [redacted] Colony BrandsCustomer Service LiaisonMidnight Velvet, Monroe and Main, Ashro
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listingNames may come in many different formats when acquiredUpon review your name was coded as Do Not Mail a catalog, however: we have forwarded this information on to the department involved for further reviewKeep in mind, a variance of any type, i.efirst name, initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer addressWe have used the information below to remove your name [redacted] You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what notPer your request, we are removing your name, as shown, from our mailing listingHowever, it is still possible that you may receive another catalog from usSome catalogs are already at their shipping destinations, to be released at a later dateThe entire process can take from six to eight weeksIf any are received you may discardWe appreciate the opportunity to serveSincerely, Swiss Colony
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Why is your company not reporting out the last years of payment history on my account, and just months of itthis is credit reporting and I am getting other asgencyies involved remove the account or report out the last years of my perfect payment history
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have checked my account to make sure the account balance is zero, which it is and I find it funny that you also diabled my credit limit due to this making it zero alsoThat will go in the Revdex.com post also Regards, [redacted] ***
We received the correspondence from the Revdex.com regarding your order # [redacted] placed via phone on 5/13/ We are sorry you were disappointed with the Kyra Wig Our guarantee is listed on the order blank in the center of the catalog, or online under Customer Service/Help and states, “If any item*, for any reason, does not meet your expectations, just return it to us within days We’ll gladly refund your merchandise amount, credit your account, or send a replacement (if available) Your complete satisfaction is guaranteed! *Choosing a wig is a personal beauty investment and in our pledge to keep all of our customers’ comfort and hygiene in mind, we do not accept any returns for wigs We want to make sure that your shopping experience is a pleasant one and that you will be happy and confident in the knowledge that when you purchase a wig with us, you know you will be getting the high quality of a never-before-worn wig you can enjoy for years to come.” This information is shared when the order is placed Our records show we have already issued a one time courtesy credit of $on 6/4/for the wig, in disregard for the return policy The wig was returned using the Smart Label option at a cost of $to be applied to your account when returned This is clearly stated on the label prior to removal for shipment We have, as an additional courtesy, issued credit for the original shipping and processing and the Smart Label charges Your account will reflect a zero balance within the next twenty four to forty eight hoursWe regret any inconvenience, but appreciate the opportunity to explain Sincerely, Midnight Velvet
Seventh Avenue's records indicate Ms [redacted] placed an order on September 4, that increased her account balance to $1,Ms [redacted] then made regular, timely payments that reduced her account balance to $1,by March 3, - a reduction of 30% in only five monthsSeventh Avenue's records indicate Ms [redacted] then placed an order in the amount of $on March 6, 2015, which undid much of the balance reductionHad Ms [redacted] simply continued to make payments on her account her balance would now be less than $Since the purchase, Ms [redacted] has been assessed two late payment fees for failing to make the required payment on her account on time, which has slowed the reduction of her account balanceAs a courtesy to Ms***, Seventh Avenue has credited her account to remove the late payment fees and adjusted her account to remove the last six months of finance chargesMs***'s account has been closed to new purchases, as she requestedHowever, finance charges will continue to be assessed in each month that a balance remains on the accountPlease note that the monthly payment on Ms***'s account is based on the Highest New Balance and will not decrease as the balance goes downAs the account balance goes down, a larger portion of each payment goes to reduce the principal balance and less goes to pay interestAs a result, if Ms [redacted] makes regular, timely payments in accordance with the terms of the account she will be able to pay the account in full in less than two years (assuming no further purchases or late payment fees)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called the company and this is not the information given to me I was told by the agent it was due to a bankruptcy that the order was denied Nothing was mentioned about my previous address when is Lafayette This is untrue and the bankruptcy was released, they are using the bankruptcy not to let me order [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I disagree because if they believe there's some fraud going on when the representative told me it was due to fraud why did the super visor I spoke to deny that there was any fraudI also offered to send in my ID and Social Security Card and any other paper work they needAs far as others using the address and phone number, there are people in my homeWe all use one cell phone as our home phone and of course we all have the same addressThe adults names are my name which is, [redacted] ***So, if there's any other names besides these then they may have fraudI don't see any excuse not to send out my order, because they could just ask for verificationThank You
We received the correspondence from the Revdex.com and regret our investigation to locate a current order using your name, address, phone number, or email address were unsuccessful We will gladly research further if an order number or account number could be obtainedWe look forward to serving you in the near future Sincerely, Home at Five
Seventh Avenue received a payment in the amount of $on October 3, Ms [redacted] subsequently failed to make a payment on her account in November and December of and in January, February and March of A late payment fee was assessed on Ms [redacted] account on December 2, creating a balance of $Subsequent finance charges and late fees assessed in January, February and March of increased the account balance to $Ms [redacted] submitted a payment of $on April 3, 2017, leaving an unpaid balance of $This balance was properly due and payable in accordance with the terms and conditions of Ms [redacted] account agreementNonetheless, purely in the interest of resolving this complaint, Seventh Avenue has credited Ms [redacted] account to a zero balance
Ms. [redacted] does not specify the company against which she has filed her complaint. However, Ginny's records indicate Ms. [redacted] has a $400 credit limit - meaning she can charge up to a total balance of $400. On December 12, 2015 Ms. [redacted] submitted an order that would have increased her account... balance above her existing credit limit. After reviewing her creditworthiness, Ginny's elected to offer Ms. [redacted] the option of completing her order if she paid a portion of the order total prior to shipment. Ms. [redacted] has elected not respond to that offer. Ms. [redacted] should be aware that failure to pay the outstanding balance on her account may result in potentially adverse consequences. Specifically, if Ginny's is forced to charge the account off as a loss, that information will be furnished to the consumer reporting agencies.
The account opened in Mr. [redacted] name has bee coded as fraudulent. He will not receive any further billing statements for the account. No information regarding the account has been furnished to a consumer reporting agency. If Mr. [redacted] wishes to pursue a criminal complaint against the individual... who placed the order he will need to contact his local police department and file a report on the identity theft.
Mr [redacted] has been informed of the need to complete and return an identity theft affidavit in order to process his claim of unauthorized useThe information currently available indicates there is a reasonable basis for believing Mr [redacted] placed the order that opened the account and is responsible for payment of the balanceGinny's will investigate this matter further upon receipt of additional information from Mr [redacted]
Monroe and Main and Seventh Avenue are furnishing information regarding accounts belonging to Latina TateThe personally identifying information on the accounts matches information on a bankruptcy petition filed in 2015, which lists both the Monroe and Main and Seventh Avenue accountsThe bankruptcy petition was dismissed in November of The bankruptcy petition is signed by MsTate and attests, under penalty of perjury, that the information in the petition is true and correct
Seventh Avenue has contacted MsGalbraith directly and resolved her concernsSeventh Avenue offers its apologies for any inconvenience MsGalbraith may have experienced in making her March and April payments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never received any fraudulent documentation Furthermore, I never filed any fraud police reportsThis is ridiculous This company has yet to provide me with validation This is not my account I have not received any products or services from this company What do I need to do to resolve this? Get an attorney? Regards, [redacted]