Information regarding these accounts did not appear on a consumer credit report until after they were charged off as a loss and referred to a collection agencyAs stated previously, billing statements and collection notices were mailed to Ms***' attention and collection calls were placed to her home, yet Ms [redacted] states in her complaint that she did not know of the accounts until she noticed them on her credit reportThe companies are well aware that Ms [redacted] filed disputes regarding the information furnished on her accountsShe did not file any of them, however until January of 2015, a year after they were charged off as a loss and first reported to the consumer reporting agenciesMoreover, Ms [redacted] was asked to complete and return an identity theft affidavit in support of her disputesShe has not done soThe companies reiterate their previous response that they have a reasonable basis for believing that the accounts belong to Ms [redacted] and that the information furnished to the consumer reporting agencies accurately reflects the payment history and current status of the accounts
We received the correspondence from the Revdex.com regarding your order # [redacted] placed via fax on 2/16/ We are sorry for any disappointment regarding your order for the Wonder Washer Our guarantee is listed on the order blank or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).” Records indicate as a courtesy, prepaid return labels were sent to return the washer, as it was not as expectedWe promptly credited your account for the price of the Wonder Washer upon receipt of the return 5/18/ Per your call on 5/26/2015, as an additional courtesy, credit was issued for the shipping and processing Refunds are processed within seven to twenty one days after being posted to the account Your refund check of $was processed and mailed on 6/8/ We apologize for any inconvenience, but appreciate the opportunity to explain Sincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Yes will except offer as long as followed through , which I am sure you will sorry had to go this route but when no one would listen to me, left me know choice and thank you for quick response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
A letter indicating Ms [redacted] settled her delinquent account for less than the full balance was faxed to her attention on April 18, and a hard copy was mailed to her attentionThe information regarding the settlement of her account will be furnished to the consumer reporting agencies as part of Midnight Velvet's next regular update
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 11/28/ We sincerely apologize for any disappointment regarding your orderThe majority, but not all, of our Midnight Velvet products are shipped to our customers in a cardboard, zebra stripped shipping boxOn this box is glued the shipping labelsThis box is a shipping box, not a gift boxWe apologize for any misunderstanding We have no record of receiving back any of the three items on your orderPer your phone call on 1/22/we issued credit for itemsWe have as a courtesy, now given a full refund on your order, and your account balance is zeroSincerely Midnight Velvet Thank you, [redacted] ***Customer Service
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 6/21/via internet for $We are sorry for any disappointment with the Super Plush Sofa Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states: “Satisfaction Guaranteed, When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions listed)The time period for returns runs from date of receipt of merchandise rather than the purchase date.” Listed under the day return policy are Floor Care Equipment & vacuums, mattresses, fitness equipment, music, movies, video games & software, plus ALL OTHER MERCHANDISE.” Our records indicate we had previously replaced the Sofa in October of as a one time courtesy, as it also was past the return guidelinesWhen your call was received 2/26/to request pickup and credit for the sofa, our representatives followed the guidelines according to policy and unfortunately were unable to honor your request We regret any disappointment or inconvenience, but will extend the offer to have you donate the Sofa to a recognized charity (such as Easter Seals, Salvation Army, etc.) and ask them to acknowledge your donation in writing issued on their official letterhead stationaryYou may then mail to: Montgomery Ward customer Service, 7th Avenue, Monroe, WI Or if you prefer, you may fax this information to [redacted] Upon receipt your account will be credited for $(sofa) and $(shipping & processing) for $613.89, which is the total amount of the orderWe appreciate the opportunity to review our policy and are grateful for your understandingSincerely, Montgomery Ward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I informed this company that I had gotten married in September of and asked them to change my name to [redacted] They are all the same account because if I had separate accounts I would be getting separate billsThe only issues I have had were Jan of and March of If they had accounts why have they never said anythingBoth account are for the same address and the same account numberWhy have they said something about accounts? That's a bunch of bull Regards, [redacted]
I talked to representatives from avenue, one of them(1st representative) when I asked them about the bad credit rating reporting she could not find my information, and she put me on hold because she said she had to talk with her supervisorI waited for minutes for her to come back to the phonePhone went deadI called them because Astor , another catalog company told me that they couldn't offer me credit hereof "Avenue," reported on my credit report that I still owed them on a bill that I never even hadWhen I called the second time, I asked her did I owe them any money, I gather my name and number which was in their computer.I asked her to give me the account and she kept asking me my address because she said she didn't know the address on this accountI gave her my address and she said oh yea this is youYou owe us $You pay $in October, but you have not paid any money since thenI told her that my account was paid off in She put me on hold because I asked to speak to her supervisorAgain I waited for minutesPhone went deadI was never allowed to speak to a supervisorI called and spoke to a 3rd representative and he referred me to their collection agencyCollection agency could not find any bill that I owedI called back and talked to another representative from Avenue and I explained to him that I paid them offHe gave me an account number which I never hadHe insisted that I owed them $and that this account has been opened since using my current address of high street IPaducah KentuckyI explained to this representative that in I was in Markham IllinoisI just recently moved to Paducah in in NovemberHe said, "yea right." He said that second account is I [redacted] nameOn my credit report avenue is showing me delinquent because we purchased a car recently and Avenue reports me being delinquent in payment I want avenue to stop reporting me as being delinquent for an account that I never had
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 3/23/via phoneWe are sorry for any disappointment with the [redacted] ***, which did not meet your expectations Our records indicate the order was placed by phone on 3/23/using a debit/credit card for billing purposesThe order was approved and shipped the next day, 3/24/There were three boxes shipped: one confirmed arrival on 3/25/and two on 3/28/This meets or exceeds standard shipping criteria according to our guidelines Upon receipt of emails asking how to return, the returns address was providedA later email received on 3/with more detailed data, resulted in a free return label sent via USPSThese are usually received within seven to ten daysWe have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 7th Avenue, Monroe, WI Unfortunately, we were unable to locate an order using a checkIf any additional information is provided, such as an order number, we will gladly complete additional researchWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Country Door
As indicated previously, Ms [redacted] 's accounts were credited upon remittance of the funds by the collection agency handling her accountsMs [redacted] paid the full balance on both accounts shortly before the payments from the collection agency were received Ms [redacted] then contacted the companies and demanded immediate updating of her account information reflecting that the accounts had been paid in fullThis is 1) not legally required and 2) contrary to the companies' policies and proceduresPayments may be dishonored, canceled or otherwise reversedUpdating the account information immediately can provide a temporary illusion that a debt has been paid when it has notNonetheless, the companies complied with Ms [redacted] 's request and the accounts have been updated to reflect as paid in fullAs a result of Ms [redacted] 's direct payments, each of the accounts now has a credit balanceThe credit balances will be refunded to her in the next 2-weeks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Seventh Avenue has transferred the balance of account number ending in [redacted] to the account ending in [redacted] and has credited account number ending in [redacted] to a zero balance. A summary of account activity on each account will be mailed to Ms. [redacted] attention, along with... print outs of the various orders on each account. Ms. [redacted] now has only one active Seventh Avenue account. Seventh Avenue regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter.
Seventh Avenue has no record of calling Mr [redacted] since 9/22/His account is coded to stop all calls to his homeSeventh Avenue's records also indicate Mr [redacted] failed to make the minimum payment due on his account in SeptemberA late payment fee of $was assessed on September 19, If Mr [redacted] wishes to avoid the assessment of additional late payment fees he will need to pay the minimum amount due listed on his most recent account statement on or before the due dateIf Mr [redacted] is unable to make the required payments on his account due to a recent change in his circumstances he should contact Seventh Avenue's credit department to discuss possible accommodations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Oh I'm so scared....what you gonna do? Nothing....lol Good lck getting yor money...it'll come a month....hahahahaha Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I will review the documents sent to determine if this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] is mistaken on a number of counts:He did not enter into an agreement to pay his account in $installments in October of He did not, as evidenced by the list included in his complaint, make regular monthly payments on his accountHis account balance was not "around $29" in January of As of the 1/4/closing his account balance was $A late payment fee assessed on 1/increased the balance to $A payment received on 1/29/reduced the balance to $Subsequent finance charges and another late fee created a balance of $at the time Mr [redacted] made his $paymentNonetheless, as a courtesy to Mr [redacted] , Swiss Colony has credited his account to a zero balance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.only one other issue will this be removed from my credit report and when am I going to receive anything in the mail stating that this matter is tooken care ofNeed paper work don't want to have to bring this matter up monthes down the line Regards, [redacted]
On October 9, Ms [redacted] called Ashro and indicated she could pay $a month on her accountA payment promise for October is not noted in that conversationAshro spoke with Ms [redacted] again on October 10, 2015, at which time she indicated she wanted no more callsHer account was coded to stop further calls on that dateMs [redacted] states she intends to pay $per month until her account is brought currentMs [redacted] does not need Ashro's consent or agreement to her planHowever, Ashro will continue to bill her for the past due amount and will continue to assess finance charges and late fees in accordance with the terms of the Ashro credit agreementAs a courtesy to Ms***, Ashro has credited her account to remove ten late payment feesThis adjustment, which will appear on her next monthly billing statement, will give Ms [redacted] a bit of a head start in bringing her account current
An accounting of your order will be sent to the email address provided and will reflect a zero balancePlease allow twenty four to forty eight hours for receiptThe $refund was issued 1/31/Due to confidentiality concerns we are unable to forward the information via emailWe are sending this information under separate cover via United States Postal Service; this should be received within the next seven to ten business daysYou may also contact your Financial Institution to verify your refund; it will also be reflected on the monthly statement you receive from themMontgomery Ward
Information regarding these accounts did not appear on a consumer credit report until after they were charged off as a loss and referred to a collection agencyAs stated previously, billing statements and collection notices were mailed to Ms***' attention and collection calls were placed to her home, yet Ms [redacted] states in her complaint that she did not know of the accounts until she noticed them on her credit reportThe companies are well aware that Ms [redacted] filed disputes regarding the information furnished on her accountsShe did not file any of them, however until January of 2015, a year after they were charged off as a loss and first reported to the consumer reporting agenciesMoreover, Ms [redacted] was asked to complete and return an identity theft affidavit in support of her disputesShe has not done soThe companies reiterate their previous response that they have a reasonable basis for believing that the accounts belong to Ms [redacted] and that the information furnished to the consumer reporting agencies accurately reflects the payment history and current status of the accounts
We received the correspondence from the Revdex.com regarding your order # [redacted] placed via fax on 2/16/ We are sorry for any disappointment regarding your order for the Wonder Washer Our guarantee is listed on the order blank or online under Customer Service and states, “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).” Records indicate as a courtesy, prepaid return labels were sent to return the washer, as it was not as expectedWe promptly credited your account for the price of the Wonder Washer upon receipt of the return 5/18/ Per your call on 5/26/2015, as an additional courtesy, credit was issued for the shipping and processing Refunds are processed within seven to twenty one days after being posted to the account Your refund check of $was processed and mailed on 6/8/ We apologize for any inconvenience, but appreciate the opportunity to explain Sincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Yes will except offer as long as followed through , which I am sure you will sorry had to go this route but when no one would listen to me, left me know choice and thank you for quick response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
A letter indicating Ms [redacted] settled her delinquent account for less than the full balance was faxed to her attention on April 18, and a hard copy was mailed to her attentionThe information regarding the settlement of her account will be furnished to the consumer reporting agencies as part of Midnight Velvet's next regular update
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 11/28/ We sincerely apologize for any disappointment regarding your orderThe majority, but not all, of our Midnight Velvet products are shipped to our customers in a cardboard, zebra stripped shipping boxOn this box is glued the shipping labelsThis box is a shipping box, not a gift boxWe apologize for any misunderstanding We have no record of receiving back any of the three items on your orderPer your phone call on 1/22/we issued credit for itemsWe have as a courtesy, now given a full refund on your order, and your account balance is zeroSincerely Midnight Velvet Thank you, [redacted] ***Customer Service
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 6/21/via internet for $We are sorry for any disappointment with the Super Plush Sofa Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states: “Satisfaction Guaranteed, When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions listed)The time period for returns runs from date of receipt of merchandise rather than the purchase date.” Listed under the day return policy are Floor Care Equipment & vacuums, mattresses, fitness equipment, music, movies, video games & software, plus ALL OTHER MERCHANDISE.” Our records indicate we had previously replaced the Sofa in October of as a one time courtesy, as it also was past the return guidelinesWhen your call was received 2/26/to request pickup and credit for the sofa, our representatives followed the guidelines according to policy and unfortunately were unable to honor your request We regret any disappointment or inconvenience, but will extend the offer to have you donate the Sofa to a recognized charity (such as Easter Seals, Salvation Army, etc.) and ask them to acknowledge your donation in writing issued on their official letterhead stationaryYou may then mail to: Montgomery Ward customer Service, 7th Avenue, Monroe, WI Or if you prefer, you may fax this information to [redacted] Upon receipt your account will be credited for $(sofa) and $(shipping & processing) for $613.89, which is the total amount of the orderWe appreciate the opportunity to review our policy and are grateful for your understandingSincerely, Montgomery Ward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I informed this company that I had gotten married in September of and asked them to change my name to [redacted] They are all the same account because if I had separate accounts I would be getting separate billsThe only issues I have had were Jan of and March of If they had accounts why have they never said anythingBoth account are for the same address and the same account numberWhy have they said something about accounts? That's a bunch of bull Regards, [redacted]
No adverse information has been furnished to a consumer reporting agency regarding your account, therefore, there is nothing to remove
I talked to representatives from avenue, one of them(1st representative) when I asked them about the bad credit rating reporting she could not find my information, and she put me on hold because she said she had to talk with her supervisorI waited for minutes for her to come back to the phonePhone went deadI called them because Astor , another catalog company told me that they couldn't offer me credit hereof "Avenue," reported on my credit report that I still owed them on a bill that I never even hadWhen I called the second time, I asked her did I owe them any money, I gather my name and number which was in their computer.I asked her to give me the account and she kept asking me my address because she said she didn't know the address on this accountI gave her my address and she said oh yea this is youYou owe us $You pay $in October, but you have not paid any money since thenI told her that my account was paid off in She put me on hold because I asked to speak to her supervisorAgain I waited for minutesPhone went deadI was never allowed to speak to a supervisorI called and spoke to a 3rd representative and he referred me to their collection agencyCollection agency could not find any bill that I owedI called back and talked to another representative from Avenue and I explained to him that I paid them offHe gave me an account number which I never hadHe insisted that I owed them $and that this account has been opened since using my current address of high street IPaducah KentuckyI explained to this representative that in I was in Markham IllinoisI just recently moved to Paducah in in NovemberHe said, "yea right." He said that second account is I [redacted] nameOn my credit report avenue is showing me delinquent because we purchased a car recently and Avenue reports me being delinquent in payment I want avenue to stop reporting me as being delinquent for an account that I never had
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 3/23/via phoneWe are sorry for any disappointment with the [redacted] ***, which did not meet your expectations Our records indicate the order was placed by phone on 3/23/using a debit/credit card for billing purposesThe order was approved and shipped the next day, 3/24/There were three boxes shipped: one confirmed arrival on 3/25/and two on 3/28/This meets or exceeds standard shipping criteria according to our guidelines Upon receipt of emails asking how to return, the returns address was providedA later email received on 3/with more detailed data, resulted in a free return label sent via USPSThese are usually received within seven to ten daysWe have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 7th Avenue, Monroe, WI Unfortunately, we were unable to locate an order using a checkIf any additional information is provided, such as an order number, we will gladly complete additional researchWe regret any inconvenience, but appreciate the opportunity to explainSincerely, Country Door
As indicated previously, Ms [redacted] 's accounts were credited upon remittance of the funds by the collection agency handling her accountsMs [redacted] paid the full balance on both accounts shortly before the payments from the collection agency were received Ms [redacted] then contacted the companies and demanded immediate updating of her account information reflecting that the accounts had been paid in fullThis is 1) not legally required and 2) contrary to the companies' policies and proceduresPayments may be dishonored, canceled or otherwise reversedUpdating the account information immediately can provide a temporary illusion that a debt has been paid when it has notNonetheless, the companies complied with Ms [redacted] 's request and the accounts have been updated to reflect as paid in fullAs a result of Ms [redacted] 's direct payments, each of the accounts now has a credit balanceThe credit balances will be refunded to her in the next 2-weeks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Seventh Avenue has transferred the balance of account number ending in [redacted] to the account ending in [redacted] and has credited account number ending in [redacted] to a zero balance. A summary of account activity on each account will be mailed to Ms. [redacted] attention, along with... print outs of the various orders on each account. Ms. [redacted] now has only one active Seventh Avenue account. Seventh Avenue regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter.
Seventh Avenue has no record of calling Mr [redacted] since 9/22/His account is coded to stop all calls to his homeSeventh Avenue's records also indicate Mr [redacted] failed to make the minimum payment due on his account in SeptemberA late payment fee of $was assessed on September 19, If Mr [redacted] wishes to avoid the assessment of additional late payment fees he will need to pay the minimum amount due listed on his most recent account statement on or before the due dateIf Mr [redacted] is unable to make the required payments on his account due to a recent change in his circumstances he should contact Seventh Avenue's credit department to discuss possible accommodations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Oh I'm so scared....what you gonna do? Nothing....lol Good lck getting yor money...it'll come a month....hahahahaha Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I will review the documents sent to determine if this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] is mistaken on a number of counts:He did not enter into an agreement to pay his account in $installments in October of He did not, as evidenced by the list included in his complaint, make regular monthly payments on his accountHis account balance was not "around $29" in January of As of the 1/4/closing his account balance was $A late payment fee assessed on 1/increased the balance to $A payment received on 1/29/reduced the balance to $Subsequent finance charges and another late fee created a balance of $at the time Mr [redacted] made his $paymentNonetheless, as a courtesy to Mr [redacted] , Swiss Colony has credited his account to a zero balance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.only one other issue will this be removed from my credit report and when am I going to receive anything in the mail stating that this matter is tooken care ofNeed paper work don't want to have to bring this matter up monthes down the line Regards, [redacted]
On October 9, Ms [redacted] called Ashro and indicated she could pay $a month on her accountA payment promise for October is not noted in that conversationAshro spoke with Ms [redacted] again on October 10, 2015, at which time she indicated she wanted no more callsHer account was coded to stop further calls on that dateMs [redacted] states she intends to pay $per month until her account is brought currentMs [redacted] does not need Ashro's consent or agreement to her planHowever, Ashro will continue to bill her for the past due amount and will continue to assess finance charges and late fees in accordance with the terms of the Ashro credit agreementAs a courtesy to Ms***, Ashro has credited her account to remove ten late payment feesThis adjustment, which will appear on her next monthly billing statement, will give Ms [redacted] a bit of a head start in bringing her account current
An accounting of your order will be sent to the email address provided and will reflect a zero balancePlease allow twenty four to forty eight hours for receiptThe $refund was issued 1/31/Due to confidentiality concerns we are unable to forward the information via emailWe are sending this information under separate cover via United States Postal Service; this should be received within the next seven to ten business daysYou may also contact your Financial Institution to verify your refund; it will also be reflected on the monthly statement you receive from themMontgomery Ward