Ms [redacted] has not been pre-screened and does not have a pre-approved credit limit with any companyAt this time Ms [redacted] 's repeated applications for credit are counterproductive, in that the cumulative total of open orders is used in the approval process (orders that are pending a down payment request are considered open)If Ms [redacted] wishes to establish credit with one or more Colony Brands affiliates she would be best served to open one account by making the requested down payment on one of her existing orders account and then making regular, timely payments on the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and appreciate the offer to let me resubmit my order from AshroAs I stated, you don't get a $balance on the account without wanting and liking some the previous orders I have placed with Ashro Regards, [redacted]
Ms [redacted] Seventh Avenue account has been coded to reflect its current status - Paid account, was a charge off, settled for less than full balanceSeventh Avenue has no control over how the information regarding her account is arranged on a consumer credit reportThe status is accurate and correct and, therefore, there is no basis for changing or deleting the information Ms [redacted] Ginny's account was not reported as settled by the collection agency that handled her accountGinny's has corrected the status of her account to reflect the settlementThis change may take up to days to appear on a consumer credit report
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 12/18/in the amount of $ Every effort is made to provide the best service and highest quality possibleWe are sorry you were disappointed the Stitch Sewing Machine did not ship for Christmas Unfortunately, after the order processed it was determined our concerns with prior orders, numerous replacements and adjustments stopped the order from shipping and a letter was mailed The order was not billed to your account We regret we have been unable to meet your expectations in a variety of ways A notable amount of orders have been adjusted for non delivery, along with shortages, and adjustments Items were replaced numerous times over our policy limits We regret any general displeasure with our products, and find it might be best that, all things considered, quite possibly another retailer will better meet your needs or expectations Seventh Avenue
We received your correspondence from the Revdex.com regarding Order # [redacted] placed via phone 11/19/We apologize for your receiving unsatisfactory merchandise Our records indicate your return of the Animal Massage Slipper/Dog 12/9/was processed 12/9/2014, and a credit of $($merchandise credit + $associated shipping and processing) was issued to your account Your return of the Lumbar Pillow was processed 1/13/and merchandise credit of $was issuedOur guarantee states: “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).” It is a standard practice in the catalog industry that the customer is responsible for any return postage if an item is returned because the customer changed his or her mind, the item didn’t fit, or that the customer just did not like the itemLikewise, shipping and processing is not automatically creditedAs a courtesy, the remaining shipping and processing on this order has been credited, and your account now reflects a zero balance As requested, your account has been closed and your name removed from our mailing listHowever, it is still possible that you may receive another catalog from usSome catalogs are already at their shipping destinations, to be released at a later dateThe entire process can take six to eight weeksIf any are received you may discard We hope this information is helpful to youWe appreciate the opportunity to explainSincerely, Montgomery Ward
Mr [redacted] desired resolution: delete all accounts off my credit reports The companies have complied with this request and consider this matter to be closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance with this matterI do find it puzzling as to how an original order for two items that with shipping added up to less than $somehow ended adding up to a bill for $for an alleged single item? No copies of any USPS, FEDEX, or UPS deliveries with a date or time stamp signed by me or even delivery confirmationThese guys are as shady as can beThanks again for your help here Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the company makes the request for deletion and Ashro is removed from my credit file, from each credit bureau Thank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** [redacted] I want my stuff or i'll file claim against them with people claim
Country Door's customer service records indicate zero conversations with Mr [redacted] regarding unreceived merchandiseWhen Mr***'s account became delinquent in March of 2015, Country Door began efforts to contact Mr [redacted] by telephone regarding payment of his accountCountry Door's collection records indicate zero successful contacts with Mr [redacted] and, therefore, zero conversations regarding unreceived merchandiseCountry Door's records do reflect payments received in April and June of - both of which were returnedIt is Country Door's position that the balance on Mr***'s account is correct and is properly due and payable
We received the correspondence from the Revdex.com in regard to your concerns with payment on accountWe are sorry for any disappointment and apologize for any confusion After additional investigation, it was found that two orders were placed via mail, two different EZ codes were listed on the order blanksWhen the orders were processed: one order was placed on your existing account, and a new account was opened with the second order using the codes providedUnfortunately, our system did not detect the familiarity of the accounts and addressesWe are sending under separate cover your order acknowledgements, copies of the submitted orders and account information for you to review, these should arrive via USPS within the next seven to ten business days Order 619109-was placed via mail on 12/1/for $ Order # [redacted] was placed via mail on 12/7/for $ The total for both orders is $and payments submitted ($+ + $85) total 244.60; which leaves a balance due of $The next payment on account is due by April 5th, This information was reviewed with you on 3/8/when a supervisor returned your call and at that time also credited finance charges of $ We hope this information is helpfulWe regret any inconvenience this may have causedThe request to close your account, after payment, has been submittedWe hope you will allow us an opportunity to serve you better in the futureSincerely, Swiss Colony
The receipts Ms [redacted] included with her complaint indicate money orders were purchased on the dates and in the amounts shownThey do not provide evidence that a) the money orders were mailed, b) they were received and c) that they were processed and the proceeds deposited by either Seventh Avenue or Ginny'sNeither Ginny's nor Seventh Avenue have any record of receiving a payment in the month of September from Ms [redacted] In order to prove the payments were made, Ms [redacted] would need to request tracking of the money orders and copies of the front and back of instruments In the interest of resolving this complaint, both companies have credited Ms [redacted] 's account to remove late fees assessed since SeptemberThese adjustments, which will appear on Ms [redacted] 's next account statement, will bring her account current so that she will not receive any further past due notices
Ginny's has an account that shares the same first and last name as Mr***However, the suffix is different and the billing address and phone number do not matchGinny's believes it has included sufficient information, including a social security number, to the consumer reporting agency to accurately identify the owner of the accountIf information regarding this account appears on Mr***'s consumer credit report he will need to dispute that information with the credit reporting agency that compiled and published the reportIf Mr [redacted] believes someone used his personally identifying information to open the account without his knowledge or consent he will need to complete and submit an identity theft affidavitMr [redacted] can contact Ginny's credit department at 800-290-to request an affidavit
We received the correspondence from the Revdex.com in regards to your order # [redacted] -placed 6/27/via internet for the [redacted] Steel PoolWe make every effort to provide the best service and highest quality products, however, sometimes circumstances are beyond our controlWe apologize the pool was not available for shipmentWe regret we are unable to reserve inventory pending receipt of down paymentWe are truly sorry for any inconvenience this may have caused Montgomery Ward does not request or receive demographic data on its customersWards routinely pre-screens consumers for the purpose of providing them with a pre-approved credit offerWard’s offers its down payment program as an opportunity for consumers to receive their merchandise and open a credit account, even if they are not initially approved for the full amount of their orderWe regret the item you ordered was no longer available when you made the requested down paymentThe multiple orders placed in a short period time, specifically three separate orders on July 2, 2016, triggered the increased down payment requests The down payment of $was returned to the card used for payment on 7/11/It may take several days for the adjustment to be processed and returned to your cardWe are sorry for any disappointment but appreciate the opportunity to explainSincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have not received any fraud packet in the mail yetI am still awaiting it and I have called your business againPlease contact me soon so I can resolve this situation and get this taken off of my nameI would like to fix my credit as soon as possible [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject this because I never opened another account and did not tell them to this Because I received a invoice with a zero balance Therefore I should not be liable for there mistake They admitted that it was there mistake, so why am I paying for there mistake That why I disagree with there response [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Ms [redacted] has not been pre-screened and does not have a pre-approved credit limit with any companyAt this time Ms [redacted] 's repeated applications for credit are counterproductive, in that the cumulative total of open orders is used in the approval process (orders that are pending a down payment request are considered open)If Ms [redacted] wishes to establish credit with one or more Colony Brands affiliates she would be best served to open one account by making the requested down payment on one of her existing orders account and then making regular, timely payments on the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and appreciate the offer to let me resubmit my order from AshroAs I stated, you don't get a $balance on the account without wanting and liking some the previous orders I have placed with Ashro Regards, [redacted]
Ms [redacted] Seventh Avenue account has been coded to reflect its current status - Paid account, was a charge off, settled for less than full balanceSeventh Avenue has no control over how the information regarding her account is arranged on a consumer credit reportThe status is accurate and correct and, therefore, there is no basis for changing or deleting the information Ms [redacted] Ginny's account was not reported as settled by the collection agency that handled her accountGinny's has corrected the status of her account to reflect the settlementThis change may take up to days to appear on a consumer credit report
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 12/18/in the amount of $ Every effort is made to provide the best service and highest quality possibleWe are sorry you were disappointed the Stitch Sewing Machine did not ship for Christmas Unfortunately, after the order processed it was determined our concerns with prior orders, numerous replacements and adjustments stopped the order from shipping and a letter was mailed The order was not billed to your account We regret we have been unable to meet your expectations in a variety of ways A notable amount of orders have been adjusted for non delivery, along with shortages, and adjustments Items were replaced numerous times over our policy limits We regret any general displeasure with our products, and find it might be best that, all things considered, quite possibly another retailer will better meet your needs or expectations Seventh Avenue
We received your correspondence from the Revdex.com regarding Order # [redacted] placed via phone 11/19/We apologize for your receiving unsatisfactory merchandise Our records indicate your return of the Animal Massage Slipper/Dog 12/9/was processed 12/9/2014, and a credit of $($merchandise credit + $associated shipping and processing) was issued to your account Your return of the Lumbar Pillow was processed 1/13/and merchandise credit of $was issuedOur guarantee states: “When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging within days of its receipt for a full refund of the purchase price (excluding shipping and processing charges).” It is a standard practice in the catalog industry that the customer is responsible for any return postage if an item is returned because the customer changed his or her mind, the item didn’t fit, or that the customer just did not like the itemLikewise, shipping and processing is not automatically creditedAs a courtesy, the remaining shipping and processing on this order has been credited, and your account now reflects a zero balance As requested, your account has been closed and your name removed from our mailing listHowever, it is still possible that you may receive another catalog from usSome catalogs are already at their shipping destinations, to be released at a later dateThe entire process can take six to eight weeksIf any are received you may discard We hope this information is helpful to youWe appreciate the opportunity to explainSincerely, Montgomery Ward
Mr [redacted] desired resolution: delete all accounts off my credit reports The companies have complied with this request and consider this matter to be closed
The companies will be happy to incorporate any changes the USPS may suggest to ensure delivery of Ms [redacted] account statements
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance with this matterI do find it puzzling as to how an original order for two items that with shipping added up to less than $somehow ended adding up to a bill for $for an alleged single item? No copies of any USPS, FEDEX, or UPS deliveries with a date or time stamp signed by me or even delivery confirmationThese guys are as shady as can beThanks again for your help here Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the company makes the request for deletion and Ashro is removed from my credit file, from each credit bureau Thank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** [redacted] I want my stuff or i'll file claim against them with people claim
Country Door's customer service records indicate zero conversations with Mr [redacted] regarding unreceived merchandiseWhen Mr***'s account became delinquent in March of 2015, Country Door began efforts to contact Mr [redacted] by telephone regarding payment of his accountCountry Door's collection records indicate zero successful contacts with Mr [redacted] and, therefore, zero conversations regarding unreceived merchandiseCountry Door's records do reflect payments received in April and June of - both of which were returnedIt is Country Door's position that the balance on Mr***'s account is correct and is properly due and payable
We received the correspondence from the Revdex.com in regard to your concerns with payment on accountWe are sorry for any disappointment and apologize for any confusion After additional investigation, it was found that two orders were placed via mail, two different EZ codes were listed on the order blanksWhen the orders were processed: one order was placed on your existing account, and a new account was opened with the second order using the codes providedUnfortunately, our system did not detect the familiarity of the accounts and addressesWe are sending under separate cover your order acknowledgements, copies of the submitted orders and account information for you to review, these should arrive via USPS within the next seven to ten business days Order 619109-was placed via mail on 12/1/for $ Order # [redacted] was placed via mail on 12/7/for $ The total for both orders is $and payments submitted ($+ + $85) total 244.60; which leaves a balance due of $The next payment on account is due by April 5th, This information was reviewed with you on 3/8/when a supervisor returned your call and at that time also credited finance charges of $ We hope this information is helpfulWe regret any inconvenience this may have causedThe request to close your account, after payment, has been submittedWe hope you will allow us an opportunity to serve you better in the futureSincerely, Swiss Colony
The receipts Ms [redacted] included with her complaint indicate money orders were purchased on the dates and in the amounts shownThey do not provide evidence that a) the money orders were mailed, b) they were received and c) that they were processed and the proceeds deposited by either Seventh Avenue or Ginny'sNeither Ginny's nor Seventh Avenue have any record of receiving a payment in the month of September from Ms [redacted] In order to prove the payments were made, Ms [redacted] would need to request tracking of the money orders and copies of the front and back of instruments In the interest of resolving this complaint, both companies have credited Ms [redacted] 's account to remove late fees assessed since SeptemberThese adjustments, which will appear on Ms [redacted] 's next account statement, will bring her account current so that she will not receive any further past due notices
Ginny's has an account that shares the same first and last name as Mr***However, the suffix is different and the billing address and phone number do not matchGinny's believes it has included sufficient information, including a social security number, to the consumer reporting agency to accurately identify the owner of the accountIf information regarding this account appears on Mr***'s consumer credit report he will need to dispute that information with the credit reporting agency that compiled and published the reportIf Mr [redacted] believes someone used his personally identifying information to open the account without his knowledge or consent he will need to complete and submit an identity theft affidavitMr [redacted] can contact Ginny's credit department at 800-290-to request an affidavit
We received the correspondence from the Revdex.com in regards to your order # [redacted] -placed 6/27/via internet for the [redacted] Steel PoolWe make every effort to provide the best service and highest quality products, however, sometimes circumstances are beyond our controlWe apologize the pool was not available for shipmentWe regret we are unable to reserve inventory pending receipt of down paymentWe are truly sorry for any inconvenience this may have caused Montgomery Ward does not request or receive demographic data on its customersWards routinely pre-screens consumers for the purpose of providing them with a pre-approved credit offerWard’s offers its down payment program as an opportunity for consumers to receive their merchandise and open a credit account, even if they are not initially approved for the full amount of their orderWe regret the item you ordered was no longer available when you made the requested down paymentThe multiple orders placed in a short period time, specifically three separate orders on July 2, 2016, triggered the increased down payment requests The down payment of $was returned to the card used for payment on 7/11/It may take several days for the adjustment to be processed and returned to your cardWe are sorry for any disappointment but appreciate the opportunity to explainSincerely, Montgomery Ward
They finally gave me the refund, thank you :-)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have not received any fraud packet in the mail yetI am still awaiting it and I have called your business againPlease contact me soon so I can resolve this situation and get this taken off of my nameI would like to fix my credit as soon as possible [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject this because I never opened another account and did not tell them to this Because I received a invoice with a zero balance Therefore I should not be liable for there mistake They admitted that it was there mistake, so why am I paying for there mistake That why I disagree with there response [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]