Ms***' recent payments have been applied to another account, creating a credit balance on that accountThe electronic payments were posted in accordance with the information provided by Ms***' financial institution Swiss Colony has transferred the existing credit balance on the other account to her Swiss Colony accountSwiss Colony has also credited her account to remove all late payment fees and finance charges assessedAny credit balance created by the payment transfer will be refunded to Ms***
The Swiss Colony offers its apologies to Mr [redacted] for the confusion regarding his orderSwiss Colony's records indicate his order was delivered on 10/In addition, Swiss Colony has credited Mr***s account for the total of his orderSwiss Colony is investigating the error that caused Mr [redacted] payment to be miscoded as returned
Please accept our sincere apology for any disappointment you encountered while attempting to resolve the concern about your orderCustomer satisfaction is very important to us and we look forward to assisting youUnfortunately, we were unable to reach you on several of our attempts todaySince we wanted to speak with you directly, a message was not leftWe look forward to assisting you with your Christmas order, and will continue in our efforts to reach youSincerely, Swiss Colony
Ms [redacted] placed an order with Midnight Velvet that was posted to her Midnight Velvet credit account on March 6, A statement was prepared and mailed to Ms [redacted] indicating the first monthly payment of $was due on or before April 10, Ms [redacted] failed to make the required monthly paymentOn or about April 13, prepared another billing statement and mailed it to Ms***’s attentionThis statement indicated a payment of $ (the $scheduled payment plus the $past due amount) was due on or before May 10, The due date on this statement did not alter the fact that $ was past due and immediately payableMidnight Velvet called Ms [redacted] on April 29, 2015, seeking immediate payment of the past due amount Ms [redacted] called Midnight Velvet on May 1, to request her account numberMidnight Velvet required Ms [redacted] to provide sufficient personal information to demonstrate that she was, in fact, the account holder Ms [redacted] received a collection call regarding her past due account days after her payment was due Midnight Velvet refused to provide a caller with a customer account number until and unless it could verify the identity of the callerMidnight Velvet does not believe either of these instances constitutes harassment of any kindMs [redacted] can avoid further collections calls by making the required monthly payment on her account on or before the due date and can refer to her monthly billing statement for her account number
The last billing statement mailed to Ms [redacted] was prepared and mailed on February 17, Ms [redacted] failed to make the required minimum payment on or before her February due date, resulting in the assessment of a late payment fee on February 27, Seventh Avenue received a payment on March 3, in the amount shown on her 2/billing statementOn March 7, Ms [redacted] made a payment by phone in the amount of the $late feeThe account has had a zero balance since March 7, and the account is now closed to new purchases in accordance with Ms [redacted] 's request
Home at Five offers its apologies to Ms [redacted] for the confusion regarding her accountDiscounts applied to her order reduced the balance in Ms [redacted] account to $7.44, an amount that would ordinarily be written offHowever, the agent that assisted Ms [redacted] did not follow up to ensure that the account was reduced to a zero balance, and a late payment fee was assessed on the account shortly after the adjustments were madeAdditional finance charges and late fees were subsequently assessed on the account.Home at Five has credited Ms [redacted] account to a zero balanceFurther, no adverse information has been furnished to a consumer reporting agency regarding her account
Mr [redacted] does not have, and was not mailed a pre-approved credit offer from Swiss ColonyMr [redacted] has had two orders approved and posted to his Swiss Colony Credit account since July of Two subsequent requests for extension of credit were held pending partial payment of the order total Had Mr [redacted] made the requested payments his orders would have shipped and the remaining balances would have been posted to his open Swiss Colony Credit account Mr [redacted] has the opportunity to earn credit limit increases by making regular, timely payments on his account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not res I Aolve my complaint For your reference, details of the offer I reviewed appear below I still cannot believe that the company is taking a $finance charge of a $bill, which still has not been substantiated.[i Am still requesting that this amt be charged off.To assist us in bringing this matter to a close, we would like to know Ihis issue has gone on too long [redacted]
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 5/22/via internet for the Contrast Stitched Loveseat We are sorry for any disappointment with the loveseat Our records indicate we received a review of the product 7/20/and an email on 7/27/15, to which responses were issued regarding the packaging of the product for return: this is customary procedure Your concerns are taken very seriously, as new information states the loveseat broke when your daughter sat on it This data has been forwarded to our Quality Assurance Department and someone will be in contact with you within the next 24-hours If they are unable to reach you by phone, a letter will be sentCurrently the order has a different physical address and email than the address’ listed above, please let us know if our account information should be updated We appreciate the opportunity to explain and look forward to a satisfactory conclusion Sincerely, Country Door
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listingNames may come in many different formats when acquiredA variance of any type, i.efirst name initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer addressIf labels on any of catalogs received are otherwise, catalogs may still be generatedWe note the city listed on the complaint is Columbus, whereas our listing is WorthingtonGenerally speaking, if orders have not been placed, the catalogs will ceaseOur listings are received from a variety of sources, and variances due occurWe have used the information below to remove your name [redacted] You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what notPer your request, we are removing your name from our listing, as shown, as well as using the address posted with the Revdex.comHowever, it is still possible that you may receive another catalog from usSome catalogs are already at their shipping destinations, to be released at a later dateThe entire process can take from six to eight weeksIf any are received you may discardWe regret any inconvenience, but appreciate the opportunity to explain
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached proof of payments being made and want the $credited to my account [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may... update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] they (swiss colony and ginny's and ward's were all three contacted by me personally from my home matching the same phone number on record and told that it was me and thet swiss colony said it was verified and that they were again placing my order the fraud alert was done by equifax they do it intentional everytime I dispute a debt on there and I have to keep writing them letters to remove it ,it's such a pain but the reason my last name is [redacted] if they would jusr ask for a marriage license I couldve faxed one over they handled this very poorly considering I paid them perfect everytime! and ginny's is lying? I never bought over ever
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me given I disputed them and colony brands said accutrate as reportedi had to use this letter from the Revdex.com to get them removed because colony brands is full of liesi will never associate with this companyand I am considering filing a lawsuit againt this company Regards, [redacted] ***
Ms [redacted] made payments on multiple accounts on February 18, which were returned unpaidMs [redacted] called on March 9, regarding this issueA supervisor reviewed a recording of the call and determined that Ms [redacted] had provided an incorrect routing number for her bank, causing the payments to be returned without being processedMs [redacted] was informed of this finding and was invited to make her account payments using another methodMs [redacted] instead chose to stop making payments on her accounts, all of which were eventually charged off as a lossUnfortunately the charge off of the accounts cannot be reversedIf Ms [redacted] wishes to make payments on the accounts she can contact the collection agencies to which they were referred
As stated in our guarantee, we will gladly make an adjustment for the merchandise amount for an item that has been returned to us because you changed your mind, it did not fit, or you did not like itWe received the tablet back and a credit for the merchandise amount of $was issued on 12/29/ We would be happy to send an itemized statement that would reflect all purchases, return credits and finance charges if the customer would like
Ms***' recent payments have been applied to another account, creating a credit balance on that accountThe electronic payments were posted in accordance with the information provided by Ms***' financial institution Swiss Colony has transferred the existing credit balance on the other account to her Swiss Colony accountSwiss Colony has also credited her account to remove all late payment fees and finance charges assessedAny credit balance created by the payment transfer will be refunded to Ms***
The Swiss Colony offers its apologies to Mr [redacted] for the confusion regarding his orderSwiss Colony's records indicate his order was delivered on 10/In addition, Swiss Colony has credited Mr***s account for the total of his orderSwiss Colony is investigating the error that caused Mr [redacted] payment to be miscoded as returned
Please accept our sincere apology for any disappointment you encountered while attempting to resolve the concern about your orderCustomer satisfaction is very important to us and we look forward to assisting youUnfortunately, we were unable to reach you on several of our attempts todaySince we wanted to speak with you directly, a message was not leftWe look forward to assisting you with your Christmas order, and will continue in our efforts to reach youSincerely, Swiss Colony
Ms [redacted] placed an order with Midnight Velvet that was posted to her Midnight Velvet credit account on March 6, A statement was prepared and mailed to Ms [redacted] indicating the first monthly payment of $was due on or before April 10, Ms [redacted] failed to make the required monthly paymentOn or about April 13, prepared another billing statement and mailed it to Ms***’s attentionThis statement indicated a payment of $ (the $scheduled payment plus the $past due amount) was due on or before May 10, The due date on this statement did not alter the fact that $ was past due and immediately payableMidnight Velvet called Ms [redacted] on April 29, 2015, seeking immediate payment of the past due amount Ms [redacted] called Midnight Velvet on May 1, to request her account numberMidnight Velvet required Ms [redacted] to provide sufficient personal information to demonstrate that she was, in fact, the account holder Ms [redacted] received a collection call regarding her past due account days after her payment was due Midnight Velvet refused to provide a caller with a customer account number until and unless it could verify the identity of the callerMidnight Velvet does not believe either of these instances constitutes harassment of any kindMs [redacted] can avoid further collections calls by making the required monthly payment on her account on or before the due date and can refer to her monthly billing statement for her account number
The last billing statement mailed to Ms [redacted] was prepared and mailed on February 17, Ms [redacted] failed to make the required minimum payment on or before her February due date, resulting in the assessment of a late payment fee on February 27, Seventh Avenue received a payment on March 3, in the amount shown on her 2/billing statementOn March 7, Ms [redacted] made a payment by phone in the amount of the $late feeThe account has had a zero balance since March 7, and the account is now closed to new purchases in accordance with Ms [redacted] 's request
Home at Five offers its apologies to Ms [redacted] for the confusion regarding her accountDiscounts applied to her order reduced the balance in Ms [redacted] account to $7.44, an amount that would ordinarily be written offHowever, the agent that assisted Ms [redacted] did not follow up to ensure that the account was reduced to a zero balance, and a late payment fee was assessed on the account shortly after the adjustments were madeAdditional finance charges and late fees were subsequently assessed on the account.Home at Five has credited Ms [redacted] account to a zero balanceFurther, no adverse information has been furnished to a consumer reporting agency regarding her account
Mr [redacted] does not have, and was not mailed a pre-approved credit offer from Swiss ColonyMr [redacted] has had two orders approved and posted to his Swiss Colony Credit account since July of Two subsequent requests for extension of credit were held pending partial payment of the order total Had Mr [redacted] made the requested payments his orders would have shipped and the remaining balances would have been posted to his open Swiss Colony Credit account Mr [redacted] has the opportunity to earn credit limit increases by making regular, timely payments on his account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
We apologize you did not receive the documents as requestedWe will resubmit the request and you should receive them within 7-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not res I Aolve my complaint For your reference, details of the offer I reviewed appear below I still cannot believe that the company is taking a $finance charge of a $bill, which still has not been substantiated.[i Am still requesting that this amt be charged off.To assist us in bringing this matter to a close, we would like to know Ihis issue has gone on too long [redacted]
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 5/22/via internet for the Contrast Stitched Loveseat We are sorry for any disappointment with the loveseat Our records indicate we received a review of the product 7/20/and an email on 7/27/15, to which responses were issued regarding the packaging of the product for return: this is customary procedure Your concerns are taken very seriously, as new information states the loveseat broke when your daughter sat on it This data has been forwarded to our Quality Assurance Department and someone will be in contact with you within the next 24-hours If they are unable to reach you by phone, a letter will be sentCurrently the order has a different physical address and email than the address’ listed above, please let us know if our account information should be updated We appreciate the opportunity to explain and look forward to a satisfactory conclusion Sincerely, Country Door
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listingNames may come in many different formats when acquiredA variance of any type, i.efirst name initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer addressIf labels on any of catalogs received are otherwise, catalogs may still be generatedWe note the city listed on the complaint is Columbus, whereas our listing is WorthingtonGenerally speaking, if orders have not been placed, the catalogs will ceaseOur listings are received from a variety of sources, and variances due occurWe have used the information below to remove your name [redacted] You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what notPer your request, we are removing your name from our listing, as shown, as well as using the address posted with the Revdex.comHowever, it is still possible that you may receive another catalog from usSome catalogs are already at their shipping destinations, to be released at a later dateThe entire process can take from six to eight weeksIf any are received you may discardWe regret any inconvenience, but appreciate the opportunity to explain
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached proof of payments being made and want the $credited to my account [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may... update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] they (swiss colony and ginny's and ward's were all three contacted by me personally from my home matching the same phone number on record and told that it was me and thet swiss colony said it was verified and that they were again placing my order the fraud alert was done by equifax they do it intentional everytime I dispute a debt on there and I have to keep writing them letters to remove it ,it's such a pain but the reason my last name is [redacted] if they would jusr ask for a marriage license I couldve faxed one over they handled this very poorly considering I paid them perfect everytime! and ginny's is lying? I never bought over ever
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me given I disputed them and colony brands said accutrate as reportedi had to use this letter from the Revdex.com to get them removed because colony brands is full of liesi will never associate with this companyand I am considering filing a lawsuit againt this company Regards, [redacted] ***
Ms [redacted] made payments on multiple accounts on February 18, which were returned unpaidMs [redacted] called on March 9, regarding this issueA supervisor reviewed a recording of the call and determined that Ms [redacted] had provided an incorrect routing number for her bank, causing the payments to be returned without being processedMs [redacted] was informed of this finding and was invited to make her account payments using another methodMs [redacted] instead chose to stop making payments on her accounts, all of which were eventually charged off as a lossUnfortunately the charge off of the accounts cannot be reversedIf Ms [redacted] wishes to make payments on the accounts she can contact the collection agencies to which they were referred
As stated in our guarantee, we will gladly make an adjustment for the merchandise amount for an item that has been returned to us because you changed your mind, it did not fit, or you did not like itWe received the tablet back and a credit for the merchandise amount of $was issued on 12/29/ We would be happy to send an itemized statement that would reflect all purchases, return credits and finance charges if the customer would like