[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is not the first tike I have been lied to by this company, therefor I will need something on company letterhead for each of the colony brands stores in writing verifying that you have requested deletion to all of the accountsonce this has been done then I would be satsifiedthis is because of all the lies I am told by colony brands Regards, [redacted] ***
Seventh Avenue has credited the account to a zero balance and sent a deletion request to the consumer reporting agencies to remove the account information from Ms [redacted] credit file
Mr [redacted] has placed numerous orders and applied for credit to purchase the items he orderedHis requests for extensions of credit have not been approvedMr [redacted] has been sent the appropriate notices regarding the decline of his applications for credit
This is an issue that Mr [redacted] will need to address directly with the consumer reporting agency that included the inquiry on his consumer credit reportGinny's did not make the determination that it should be included and does not have the ability to remove it
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 1/20/via phoneWe are sorry for any confusion with the returns processing of your order Your account was promptly credited $2/19/for merchandise returnedShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind or the item did not fitThe Midnight Velvet guarantee is listed on the order blank in the center of the catalog or online under Customer Service states: “If any item, for any reason, does not meet your expectations, just return it to us within daysWe’ll gladly, refund your merchandise amount, credit your account or, send a replacement (if available)Your complete satisfaction is guaranteed.” The order was returned using the Smart Label option at a cost of $to be applied to your account when returnedThis is a convenience offered to our customers, so they may save time and just drop the item at the post office, without waiting in line, or giving to their postman for returnThis information is clearly disclosed on the return labelBecause we value your business, we have credited your account for the Smart Label and the original shipping and processingYour account will reflect a zero balance within the next twenty four to seventy two hours We regret any inconvenience, but appreciate the opportunity to explainSincerely, Midnight Velvet
Mr [redacted] opened his account in December of The information provided at account opening included Mr***’ name, address, and email address, match the information included on the complaintMoreover, Seventh Avenue has previously mailed an identity theft affidavit to Mr***’ attention for him to complete sign and returnHe has not done soSeventh Avenue’s records indicate a second affidavit was mailed to his attention on February 3, Seventh Avenue will investigate this matter further if and when the affidavit in returnedIn the interim, the information available establishes a reasonable basis for believing that Mr [redacted] opened the account and is responsible for payment of the balance Thanks, Matt
I'm happy to report that seventh ave has refund they hole amount of plus part of the sniping cost total $Thank you so much for ur help in this matterSincerely [redacted]
As stated previously, there is no record of a conversation similar to the one described by Mr [redacted] on any dateEqually importantly, the information Mr [redacted] alleges he was given by the agent is factually inaccurateColony Brands companies do not sell their accounts to third partiesEach of the accounts remains the property of the company that originally extended creditFurther, submitting an identity theft affidavit would have no impact on MrP [redacted] childrenMr [redacted] has already indicated his belief that one of his children opened the accounts - putting that belief in writing and signing a declaration as to its validity will change nothingSubmitting an identity theft affidavit does not obligate Mr [redacted] to pursue criminal charges or even file a police reportGiven the extensive history on the accounts, the companies will not delete the account records based solely on MrP [redacted] verbal assertion that they are not hisHe can either pay the accounts or file an identity theft affidavit asserting, under penalty of perjury, that the accounts are not hisFinally please note that the companies do not request or accept deletion of account information as a condition of payment on a delinquent accountThus, the companies will not delete the account information in the expectation that Mr [redacted] will pay the balances in full, nor will the companies agree to delete the account information after the accounts are paid
We received the correspondence from the RevDex.com in regards to orders placed 11/19/by *** We sincerely apologize for any disappointment and inconvenience caused by our representatives We want you to know the errors that occurred were not intentional and we are taking steps to address the representatives involved They will receive additional training on customer focused communications and adjustments ***’s account has been billed for the order and has been adjusted in the amount of $for the sale price of the Prime Rib Just as local merchants offer sales on a regular basis, our companies may offer the value pricing for a limited period of time Since [redacted] had already had her order in place we will gladly adjust ***’s account to meet the sale price We regret your shopping experience was not as expected We appreciate the opportunity to explain and look forward to serving you better in the future
Ms [redacted] contacted Swiss Colony regarding her account in August of In October of Ms [redacted] called and indicated a niece had placed the order on her account and she was not responsible for paymentA letter was sent to Ms [redacted] to facilitate a transfer liability for payment of the account to her nieceThe Swiss Colony shipping order was also sent to Ms [redacted] as some of the items ordered were shipped to her home addressMs [redacted] has never returned the completed letter or an identity theft affidavit in support of her claim that she was not responsible for payment of the accountThe Swiss Colony will investigate this matter further upon receipt of additional information or documentation from Ms***At this time, however, based on the information currently available, The Swiss Colony has a reasonable basis for believing Ms [redacted] is responsible for payment of the balance on the account
Seventh Avenue considers its policies and procedures to be reasonable for the size and nature of its business activitiesSeventh Avenue regrets any inconvenience Mr [redacted] may have experienced as a result of this matter
Using the information in the complaint, Seventh Avenue was able to locate an order for a blanket placed via the internet on December 11, The order was not paid prior to shipment, but was instead charged to a Seventh Avenue credit accountMoreover, the order does not include a “Bill To:” address that is distinct from the “Ship To:” addressPlease note that on internet orders, all information regarding shipping and billing is entered by the consumer, without input or editing by a customer service agent Ms [redacted] alleges that this account has been billed to his wife in errorAssuming that is the case, it is the result of an error made by the individual who placed the orderMr [redacted] also alleges the pur [redacted] was “double billed’Seventh Avenue’s records indicate that allegation is inaccurate Finally, Seventh Avenue has no record of receiving any communication from the account holder or from the person Mr [redacted] alleges should be billed for the pur***In order to resolve this issue, both individuals will need to communicate directly with Seventh AvenueNothing regarding the billing or reporting of the account will be changed based on the allegations of a third party
Swiss Colony has corrected this error and has been attempting to reach Mr [redacted] to let him knowIf he has any questions he can reach the Swiss Colony at 800-914-
We received the information from the Revdex.com in regards to your order # [redacted] placed 5/4/via phone We are sincerely sorry to hear of any concerns with the use of your card numberWe take these concerns very seriously and have monitored your call and interviewed our agent Our results indicate no wrong doing on the part of our agent or company We regret that you experienced this through another source, and we are hopeful everything was resolved Sincerely, MontgomeryWard
Seventh Avenue will not, and cannot, discuss Ms [redacted] account with a third partyMore importantly, if Ms [redacted] allowed someone to use her account to make a purchase she remains responsible for payment of the accountSeventh Avenue's records reflect three payments received since the account was opened in September of If Ms [redacted] has documentation of additional payments (front and back of the payment, showing the date the payment was deposited), Seventh Avenue will make any and all necessary adjustments to the account balanceSeventh Avenue has placed the account on hold for days pending receipt of documentation from Ms [redacted]
Swiss Colony's records indicate Ms [redacted] used an account ending in to make internet payments on her account in March, April and May of She used a different account in June of 2017, then switched back to the account in July and AugustBoth the July and August payments were returned with code RMs [redacted] has not been assessed a return payment fee by Swiss Colony for either of these paymentsAs a courtesy, Swiss Colony has credited her account in the amount of $to remove finance chargesIn order for any additional adjustments to be made, Ms [redacted] will need to provide documentation from her bank reflecting the payments in question were honored by her bank
Creditors furnish information to the consumer reporting agencies that reflects both the current status of an account and its payment historyIn Ms [redacted] case, each of the accounts was charged off as a loss before it was settled for less than the full balanceThis history is reflected in the information the companies have furnished regarding Ms [redacted] accountsPayment or settlement of the accounts does not cause the account history to disappear from a consumer credit reportThe companies' records indicate the accounts are being reported as "Paid in full - was charge off' with a balance due of $Given that this information is accurate and correct, there is no basis for altering or deleting it
Montgomery Ward's guarantee, which is printed in its catalogs and posted on its web site, states: Satisfaction Guaranteed When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below) Note that credit for shipping and processing charges are excluded from the guaranteeMr [redacted] placed an order for a tablet, which was posted to his account on June 28, Mr [redacted] subsequently returned the tablet, resulting in a credit to his account for the MERCHANDISE PRICE of the itemThis left an outstanding balance on the account of the shipping and processing charges and the expedited shipping feeMr [redacted] has failed to pay those charges, resulting in the imposition of finance charges and late payment feesPurely as a courtesy to Mr***, Wards has credited his account to a zero balanceMr [redacted] should be aware of the return policy before making any future purchases from Wards
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending I receive no more bills from them for this matter Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is not the first tike I have been lied to by this company, therefor I will need something on company letterhead for each of the colony brands stores in writing verifying that you have requested deletion to all of the accountsonce this has been done then I would be satsifiedthis is because of all the lies I am told by colony brands Regards, [redacted] ***
Seventh Avenue has credited the account to a zero balance and sent a deletion request to the consumer reporting agencies to remove the account information from Ms [redacted] credit file
Mr [redacted] has placed numerous orders and applied for credit to purchase the items he orderedHis requests for extensions of credit have not been approvedMr [redacted] has been sent the appropriate notices regarding the decline of his applications for credit
This is an issue that Mr [redacted] will need to address directly with the consumer reporting agency that included the inquiry on his consumer credit reportGinny's did not make the determination that it should be included and does not have the ability to remove it
We received the correspondence from the Revdex.com in regards to your order # [redacted] placed 1/20/via phoneWe are sorry for any confusion with the returns processing of your order Your account was promptly credited $2/19/for merchandise returnedShipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind or the item did not fitThe Midnight Velvet guarantee is listed on the order blank in the center of the catalog or online under Customer Service states: “If any item, for any reason, does not meet your expectations, just return it to us within daysWe’ll gladly, refund your merchandise amount, credit your account or, send a replacement (if available)Your complete satisfaction is guaranteed.” The order was returned using the Smart Label option at a cost of $to be applied to your account when returnedThis is a convenience offered to our customers, so they may save time and just drop the item at the post office, without waiting in line, or giving to their postman for returnThis information is clearly disclosed on the return labelBecause we value your business, we have credited your account for the Smart Label and the original shipping and processingYour account will reflect a zero balance within the next twenty four to seventy two hours We regret any inconvenience, but appreciate the opportunity to explainSincerely, Midnight Velvet
Mr [redacted] opened his account in December of The information provided at account opening included Mr***’ name, address, and email address, match the information included on the complaintMoreover, Seventh Avenue has previously mailed an identity theft affidavit to Mr***’ attention for him to complete sign and returnHe has not done soSeventh Avenue’s records indicate a second affidavit was mailed to his attention on February 3, Seventh Avenue will investigate this matter further if and when the affidavit in returnedIn the interim, the information available establishes a reasonable basis for believing that Mr [redacted] opened the account and is responsible for payment of the balance Thanks, Matt
I'm happy to report that seventh ave has refund they hole amount of plus part of the sniping cost total $Thank you so much for ur help in this matterSincerely [redacted]
As stated previously, there is no record of a conversation similar to the one described by Mr [redacted] on any dateEqually importantly, the information Mr [redacted] alleges he was given by the agent is factually inaccurateColony Brands companies do not sell their accounts to third partiesEach of the accounts remains the property of the company that originally extended creditFurther, submitting an identity theft affidavit would have no impact on MrP [redacted] childrenMr [redacted] has already indicated his belief that one of his children opened the accounts - putting that belief in writing and signing a declaration as to its validity will change nothingSubmitting an identity theft affidavit does not obligate Mr [redacted] to pursue criminal charges or even file a police reportGiven the extensive history on the accounts, the companies will not delete the account records based solely on MrP [redacted] verbal assertion that they are not hisHe can either pay the accounts or file an identity theft affidavit asserting, under penalty of perjury, that the accounts are not hisFinally please note that the companies do not request or accept deletion of account information as a condition of payment on a delinquent accountThus, the companies will not delete the account information in the expectation that Mr [redacted] will pay the balances in full, nor will the companies agree to delete the account information after the accounts are paid
We received the correspondence from the RevDex.com in regards to orders placed 11/19/by *** We sincerely apologize for any disappointment and inconvenience caused by our representatives We want you to know the errors that occurred were not intentional and we are taking steps to address the representatives involved They will receive additional training on customer focused communications and adjustments ***’s account has been billed for the order and has been adjusted in the amount of $for the sale price of the Prime Rib Just as local merchants offer sales on a regular basis, our companies may offer the value pricing for a limited period of time Since [redacted] had already had her order in place we will gladly adjust ***’s account to meet the sale price We regret your shopping experience was not as expected We appreciate the opportunity to explain and look forward to serving you better in the future
Ms [redacted] contacted Swiss Colony regarding her account in August of In October of Ms [redacted] called and indicated a niece had placed the order on her account and she was not responsible for paymentA letter was sent to Ms [redacted] to facilitate a transfer liability for payment of the account to her nieceThe Swiss Colony shipping order was also sent to Ms [redacted] as some of the items ordered were shipped to her home addressMs [redacted] has never returned the completed letter or an identity theft affidavit in support of her claim that she was not responsible for payment of the accountThe Swiss Colony will investigate this matter further upon receipt of additional information or documentation from Ms***At this time, however, based on the information currently available, The Swiss Colony has a reasonable basis for believing Ms [redacted] is responsible for payment of the balance on the account
Seventh Avenue considers its policies and procedures to be reasonable for the size and nature of its business activitiesSeventh Avenue regrets any inconvenience Mr [redacted] may have experienced as a result of this matter
Using the information in the complaint, Seventh Avenue was able to locate an order for a blanket placed via the internet on December 11, The order was not paid prior to shipment, but was instead charged to a Seventh Avenue credit accountMoreover, the order does not include a “Bill To:” address that is distinct from the “Ship To:” addressPlease note that on internet orders, all information regarding shipping and billing is entered by the consumer, without input or editing by a customer service agent Ms [redacted] alleges that this account has been billed to his wife in errorAssuming that is the case, it is the result of an error made by the individual who placed the orderMr [redacted] also alleges the pur [redacted] was “double billed’Seventh Avenue’s records indicate that allegation is inaccurate Finally, Seventh Avenue has no record of receiving any communication from the account holder or from the person Mr [redacted] alleges should be billed for the pur***In order to resolve this issue, both individuals will need to communicate directly with Seventh AvenueNothing regarding the billing or reporting of the account will be changed based on the allegations of a third party
Swiss Colony has corrected this error and has been attempting to reach Mr [redacted] to let him knowIf he has any questions he can reach the Swiss Colony at 800-914-
We received the information from the Revdex.com in regards to your order # [redacted] placed 5/4/via phone We are sincerely sorry to hear of any concerns with the use of your card numberWe take these concerns very seriously and have monitored your call and interviewed our agent Our results indicate no wrong doing on the part of our agent or company We regret that you experienced this through another source, and we are hopeful everything was resolved Sincerely, MontgomeryWard
Seventh Avenue will not, and cannot, discuss Ms [redacted] account with a third partyMore importantly, if Ms [redacted] allowed someone to use her account to make a purchase she remains responsible for payment of the accountSeventh Avenue's records reflect three payments received since the account was opened in September of If Ms [redacted] has documentation of additional payments (front and back of the payment, showing the date the payment was deposited), Seventh Avenue will make any and all necessary adjustments to the account balanceSeventh Avenue has placed the account on hold for days pending receipt of documentation from Ms [redacted]
Swiss Colony's records indicate Ms [redacted] used an account ending in to make internet payments on her account in March, April and May of She used a different account in June of 2017, then switched back to the account in July and AugustBoth the July and August payments were returned with code RMs [redacted] has not been assessed a return payment fee by Swiss Colony for either of these paymentsAs a courtesy, Swiss Colony has credited her account in the amount of $to remove finance chargesIn order for any additional adjustments to be made, Ms [redacted] will need to provide documentation from her bank reflecting the payments in question were honored by her bank
Creditors furnish information to the consumer reporting agencies that reflects both the current status of an account and its payment historyIn Ms [redacted] case, each of the accounts was charged off as a loss before it was settled for less than the full balanceThis history is reflected in the information the companies have furnished regarding Ms [redacted] accountsPayment or settlement of the accounts does not cause the account history to disappear from a consumer credit reportThe companies' records indicate the accounts are being reported as "Paid in full - was charge off' with a balance due of $Given that this information is accurate and correct, there is no basis for altering or deleting it
Montgomery Ward's guarantee, which is printed in its catalogs and posted on its web site, states: Satisfaction Guaranteed When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions below) Note that credit for shipping and processing charges are excluded from the guaranteeMr [redacted] placed an order for a tablet, which was posted to his account on June 28, Mr [redacted] subsequently returned the tablet, resulting in a credit to his account for the MERCHANDISE PRICE of the itemThis left an outstanding balance on the account of the shipping and processing charges and the expedited shipping feeMr [redacted] has failed to pay those charges, resulting in the imposition of finance charges and late payment feesPurely as a courtesy to Mr***, Wards has credited his account to a zero balanceMr [redacted] should be aware of the return policy before making any future purchases from Wards
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending I receive no more bills from them for this matter Regards, [redacted]