As stated in the response to Ms [redacted] previous complaint, the companies are not required to immediately update an account status and there are very practical reasons for not doing soNonetheless, the companies have complied with Ms [redacted] request and have updated her accounts to reflect a zero balance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My father, Art Duncan, received a letter from Ginny's on 1/26/which stated that they had determined that he did not place the order and his credit will not be impactedIt appears that the matter is moving in the right directionThank you, [redacted] Regards, [redacted]
Seventh Avenue received an order in Mr [redacted] name for a personalized blessing plaqueSeventh Avenue’s records indicate a call was received on November 28, 2016, inquiring about the items that were orderedThe account was paid in full on December 8,
As stated in our guarantee,You deserve worry-free shopping. If you're not 100% satisfied with your purchase (at any time, for any reason) just return it. We'll refund your merchandise amount, credit your account or issue a replacement. It's that simple. [redacted] Unless an item is received damaged... or defective, the customer would still be responsible for the shipping and processing charges. As a one time courtesy, Ginnys will credit the shipping and processing charges on this order and request any late fees be removed. We have also credited the account for item [redacted] the Booty Max which was not processed when the original return was received.
The Fair Credit Reporting Act does not require consumers to "authorize" a request for a consumer credit reportThe law allows creditors to request a copy of a consumer credit report in response to any consumer initiated credit transaction, including acceptance of a pre-approved offer, applying for a new account, or making a purchase on an existing accountMs [redacted] was an existing customer at the time the request for a consumer credit report was made and the request was made in response to a new purchase initiated by Ms [redacted] Nonetheless, in response to a request from Ms [redacted] prior to this complaint, Seventh Avenue has requested deletion of the inquiry from her consumer credit reportMs [redacted] should note that this is simply a request and that the consumer reporting agency is not required to comply
The address on Ms***' account is [redacted] *** Monroe and Main has no record of speaking with Ms [redacted] since July 26, 2017, and has not mailed anything to her attention since may of Monroe and Main has also verified that the collection agency handling her account has the correct address on its file
Ms [redacted] payment was received by Ginny's on July 18, The status of her account will be updated as part of Ginny's next scheduled report to the consumer reporting agencies in August of This schedule complies with the requirements of the Fair Credit Reporting Act
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am happy with the offer of deleting all charges and having the account brought to zero; I am also satisfied with these charges being wiped from my credit reportHowever, in addition to these two things I would like the account with Seventh Avenue permanently closed Regards, [redacted]
A credit to Ms***’ account on September 21, reduced her account balance to $A statement was prepared and mailed to Ms [redacted] on or about October 12, 2016, reflecting an account balance of $and a payment due date of November 10, Ms [redacted] failed to make a payment on or before the due dateA new account statement was prepared and mailed to Ms [redacted] reflecting a balance of $and a payment due date of December 10, Ten days after the November due date, no payment having been received, a late payment fee was assessed on the account on November 22, Ms [redacted] made a payment of $on December 9, 2016, leaving an unpaid balance of $on the account As a courtesy to Ms***, Ginny’s has credited her account for the $late fee and the related finance chargesThe account now has a zero balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer Ireviewed appear below.I would like to no if you could contect the credits to let them know about the deleted off March [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Midnight Velvet's records indicate one of the items Ms [redacted] returned was never receivedAs a result, the provisional credit to her account was reversed on April 6, and finance charges and late fees have accrued since In the interest of resolving this complaint, Midnight Velvet as credited Ms [redacted] account for the return and adjusted the account to remove all late fees and finance chargesThe account now has a zero balance
Ms [redacted] placed an order in the amount of $in January of Ms [redacted] made payments of $in March, $in April and $in May on her accountIn May of the remaining balance on the account ($136.80) was transferred to a new account numberSeventh Avenue has no record of any further payments on the account since MaySeventh Avenue's records indicate payments totaling $on a $orderIf Ms [redacted] has, in fact, paid the account in full she should be able to provide documentary evidence of the payments she madeSuch evidence would include the front and back of a payment instrument, showing the payment was received and processed by Seventh Avenue Absent such evidence, Seventh Avenue will assume the balance on Ms [redacted] ' account is accurate and correct
[redacted] ATTENTION ***Your e-mail is being returned to you because there was a problem with its deliveryThe reason your mail is being returned to you is listed in the section labeled: "----- The delivery status notification errors -----".The line beginning with "Diagnostic-Code:" describes the specific reason your e-mail could not be delivered The following lines contains the RFCheader of the original email message.Please direct further questions regarding this message to your e-mail administrator.--AOL Postmaster----- The delivery status notification errors -----< [redacted] *** [redacted] *** Your mail could not be delivered because the recipient is only accepting mail from specific email addressesIf you feel you received this in error, please contact the recipient directly and ask them to check their email settings(in reply to end of DATA command) [redacted] [redacted] Original-Recipient: [redacted] Action: failedStatus: 5.7.1Remote-MTA: dns; lmtp.mail.aol.comDiagnostic-Code: smtp; Your mail could not be delivered because the recipient is only accepting mail from specific email addressesIf you feel you received this in error, please contact the recipient directly and ask them to check their email settings
We received the correspondence from the Revdex.com in regards to order # [redacted] placed online 1/30/Thank you for bringing your concerns to our attention for prompt actionWe regret any inconvenience you experiencedWithin the next seven to ten days you will receive a letter via US Postal Service stating you will have no responsibility for the debtIn addition, there will be no adverse affects to your credit informationWe appreciate the opportunity to be of serviceMontgomery Ward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowthe online ACH debit system is not working as they have statedthat would be their correct procedure, however their system is not working as they sayi clicked on other amount, physically entered a payment of $their system automatically took $when I called their customer service department, Ginny's repasked me if their system took more money than I approved; they asked me before I told them while I was callingthey told me billing would fix it, this had been happeningNow, we are herei will have to close out my bank account completely over thisi am the office administrator for a multi million dollar logistics company and have been doing data entry in a computer for over yearsi have been paying my bills online now for multiple yearsI have never had this happen before, I have never made this mistakei have never overdrawn a bank account like thisi am telling the complete truth as events happen; Ginny's is lyingJust because they have a procedure, does not mean they are adhering to itI would HIGHLY suggest you check out this company before they rip off more customers [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The merchant states they never approved the order.As mentioned in the complaint, I was informed verbally by their CSR that it was originally cancelled by Midnight Velvet due to a system error.This was never cancelled by myself contrary to the their statementCan they produce evidence I cancelled?Furthermore, when I called after not receiving my order and learned of the order status I asked the CSR to reinstate it she did and then emailed me confirming credit approval(See attached)A demand is made for a thorough explanation by the business why they have given me outright blatantly contradicting information and misreprented a prior approval.A cal back from an exective in their office is requested M-F after pm CT Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never received an identity theft affidavit in February of from Grand PointeI really want and need to get this incorrect information resolved ASAPI am willing to offer a PAY TO DELETE OFFER OF $which is half of the total amount $to resolve this incorrect issue Regards, [redacted] [redacted]
Ms [redacted] was mailed an identity theft affidavit on February 5, 2015, which she has failed to complete and returnBased on the information currently available, Ashro has a reasonable basis for believing the account was opened by Ms [redacted] and that she is responsible for payment of the balance Ashro will investigate this matter further upon receipt of additional information or documentation from Ms [redacted]
Seventh Avenue has not determined that Ms [redacted] is responsible for payment of this account - it's investigation is ongoingFurther, Seventh Avenue has not furnished any information regarding the account to a consumer reporting agencyFinally, a social security number is not required to place an order with Seventh AvenueHowever, in instances like this one, when an order is received from a consumer who was not pre-screened, a social security number is required As stated previously, a social security number was provided as part of the application Seventh Avenue anticipates Ms [redacted] cooperation in its investigation of this matter so that a swift and amicable resolution can be achieved
The Swiss Colony offers its apologies to Mr [redacted] for the confusion regarding his orderSwiss Colony's records indicate his order was delivered on 10/In addition, Swiss Colony has credited Mr***s account for the total of his orderSwiss Colony is investigating the error that caused Mr [redacted] payment to be miscoded as returned
As stated in the response to Ms [redacted] previous complaint, the companies are not required to immediately update an account status and there are very practical reasons for not doing soNonetheless, the companies have complied with Ms [redacted] request and have updated her accounts to reflect a zero balance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My father, Art Duncan, received a letter from Ginny's on 1/26/which stated that they had determined that he did not place the order and his credit will not be impactedIt appears that the matter is moving in the right directionThank you, [redacted] Regards, [redacted]
Seventh Avenue received an order in Mr [redacted] name for a personalized blessing plaqueSeventh Avenue’s records indicate a call was received on November 28, 2016, inquiring about the items that were orderedThe account was paid in full on December 8,
As stated in our guarantee,You deserve worry-free shopping. If you're not 100% satisfied with your purchase (at any time, for any reason) just return it. We'll refund your merchandise amount, credit your account or issue a replacement. It's that simple. [redacted] Unless an item is received damaged... or defective, the customer would still be responsible for the shipping and processing charges. As a one time courtesy, Ginnys will credit the shipping and processing charges on this order and request any late fees be removed. We have also credited the account for item [redacted] the Booty Max which was not processed when the original return was received.
The Fair Credit Reporting Act does not require consumers to "authorize" a request for a consumer credit reportThe law allows creditors to request a copy of a consumer credit report in response to any consumer initiated credit transaction, including acceptance of a pre-approved offer, applying for a new account, or making a purchase on an existing accountMs [redacted] was an existing customer at the time the request for a consumer credit report was made and the request was made in response to a new purchase initiated by Ms [redacted] Nonetheless, in response to a request from Ms [redacted] prior to this complaint, Seventh Avenue has requested deletion of the inquiry from her consumer credit reportMs [redacted] should note that this is simply a request and that the consumer reporting agency is not required to comply
The address on Ms***' account is [redacted] *** Monroe and Main has no record of speaking with Ms [redacted] since July 26, 2017, and has not mailed anything to her attention since may of Monroe and Main has also verified that the collection agency handling her account has the correct address on its file
Ms [redacted] payment was received by Ginny's on July 18, The status of her account will be updated as part of Ginny's next scheduled report to the consumer reporting agencies in August of This schedule complies with the requirements of the Fair Credit Reporting Act
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am happy with the offer of deleting all charges and having the account brought to zero; I am also satisfied with these charges being wiped from my credit reportHowever, in addition to these two things I would like the account with Seventh Avenue permanently closed Regards, [redacted]
A credit to Ms***’ account on September 21, reduced her account balance to $A statement was prepared and mailed to Ms [redacted] on or about October 12, 2016, reflecting an account balance of $and a payment due date of November 10, Ms [redacted] failed to make a payment on or before the due dateA new account statement was prepared and mailed to Ms [redacted] reflecting a balance of $and a payment due date of December 10, Ten days after the November due date, no payment having been received, a late payment fee was assessed on the account on November 22, Ms [redacted] made a payment of $on December 9, 2016, leaving an unpaid balance of $on the account As a courtesy to Ms***, Ginny’s has credited her account for the $late fee and the related finance chargesThe account now has a zero balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer Ireviewed appear below.I would like to no if you could contect the credits to let them know about the deleted off March [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Midnight Velvet's records indicate one of the items Ms [redacted] returned was never receivedAs a result, the provisional credit to her account was reversed on April 6, and finance charges and late fees have accrued since In the interest of resolving this complaint, Midnight Velvet as credited Ms [redacted] account for the return and adjusted the account to remove all late fees and finance chargesThe account now has a zero balance
Ms [redacted] placed an order in the amount of $in January of Ms [redacted] made payments of $in March, $in April and $in May on her accountIn May of the remaining balance on the account ($136.80) was transferred to a new account numberSeventh Avenue has no record of any further payments on the account since MaySeventh Avenue's records indicate payments totaling $on a $orderIf Ms [redacted] has, in fact, paid the account in full she should be able to provide documentary evidence of the payments she madeSuch evidence would include the front and back of a payment instrument, showing the payment was received and processed by Seventh Avenue Absent such evidence, Seventh Avenue will assume the balance on Ms [redacted] ' account is accurate and correct
[redacted] ATTENTION ***Your e-mail is being returned to you because there was a problem with its deliveryThe reason your mail is being returned to you is listed in the section labeled: "----- The delivery status notification errors -----".The line beginning with "Diagnostic-Code:" describes the specific reason your e-mail could not be delivered The following lines contains the RFCheader of the original email message.Please direct further questions regarding this message to your e-mail administrator.--AOL Postmaster----- The delivery status notification errors -----< [redacted] *** [redacted] *** Your mail could not be delivered because the recipient is only accepting mail from specific email addressesIf you feel you received this in error, please contact the recipient directly and ask them to check their email settings(in reply to end of DATA command) [redacted] [redacted] Original-Recipient: [redacted] Action: failedStatus: 5.7.1Remote-MTA: dns; lmtp.mail.aol.comDiagnostic-Code: smtp; Your mail could not be delivered because the recipient is only accepting mail from specific email addressesIf you feel you received this in error, please contact the recipient directly and ask them to check their email settings
We received the correspondence from the Revdex.com in regards to order # [redacted] placed online 1/30/Thank you for bringing your concerns to our attention for prompt actionWe regret any inconvenience you experiencedWithin the next seven to ten days you will receive a letter via US Postal Service stating you will have no responsibility for the debtIn addition, there will be no adverse affects to your credit informationWe appreciate the opportunity to be of serviceMontgomery Ward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowthe online ACH debit system is not working as they have statedthat would be their correct procedure, however their system is not working as they sayi clicked on other amount, physically entered a payment of $their system automatically took $when I called their customer service department, Ginny's repasked me if their system took more money than I approved; they asked me before I told them while I was callingthey told me billing would fix it, this had been happeningNow, we are herei will have to close out my bank account completely over thisi am the office administrator for a multi million dollar logistics company and have been doing data entry in a computer for over yearsi have been paying my bills online now for multiple yearsI have never had this happen before, I have never made this mistakei have never overdrawn a bank account like thisi am telling the complete truth as events happen; Ginny's is lyingJust because they have a procedure, does not mean they are adhering to itI would HIGHLY suggest you check out this company before they rip off more customers [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The merchant states they never approved the order.As mentioned in the complaint, I was informed verbally by their CSR that it was originally cancelled by Midnight Velvet due to a system error.This was never cancelled by myself contrary to the their statementCan they produce evidence I cancelled?Furthermore, when I called after not receiving my order and learned of the order status I asked the CSR to reinstate it she did and then emailed me confirming credit approval(See attached)A demand is made for a thorough explanation by the business why they have given me outright blatantly contradicting information and misreprented a prior approval.A cal back from an exective in their office is requested M-F after pm CT Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never received an identity theft affidavit in February of from Grand PointeI really want and need to get this incorrect information resolved ASAPI am willing to offer a PAY TO DELETE OFFER OF $which is half of the total amount $to resolve this incorrect issue Regards, [redacted] [redacted]
Ms [redacted] was mailed an identity theft affidavit on February 5, 2015, which she has failed to complete and returnBased on the information currently available, Ashro has a reasonable basis for believing the account was opened by Ms [redacted] and that she is responsible for payment of the balance Ashro will investigate this matter further upon receipt of additional information or documentation from Ms [redacted]
Seventh Avenue has not determined that Ms [redacted] is responsible for payment of this account - it's investigation is ongoingFurther, Seventh Avenue has not furnished any information regarding the account to a consumer reporting agencyFinally, a social security number is not required to place an order with Seventh AvenueHowever, in instances like this one, when an order is received from a consumer who was not pre-screened, a social security number is required As stated previously, a social security number was provided as part of the application Seventh Avenue anticipates Ms [redacted] cooperation in its investigation of this matter so that a swift and amicable resolution can be achieved
The Swiss Colony offers its apologies to Mr [redacted] for the confusion regarding his orderSwiss Colony's records indicate his order was delivered on 10/In addition, Swiss Colony has credited Mr***s account for the total of his orderSwiss Colony is investigating the error that caused Mr [redacted] payment to be miscoded as returned