Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have...

exchanged exactly 40 emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issue. Each customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etc. which I've done.One of the reps. then suggested that I use my [redacted] account but that option is not available when trying to pay for the student discount. I took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service rep. trying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issue... I was immediately transferred back to customer service. Surely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.com. So now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolved... it's as if they don't want to accept my money!Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is false advertisement and I will be seeking legal action if not resolved in a timely manner.I have exchanged exactly 40 emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issue. Each customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etc. which I've done.One of the reps. then suggested that I use my [redacted] account but that option is not available when trying to pay for the student discount. I took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service rep. trying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issue... I was immediately transferred back to customer service. Surely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.com. So now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolved... it's as if they don't want to accept my money! Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is false advertisement and I will be seeking legal action if not resolved in a timely manner.I have exchanged exactly 40 emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issue. Each customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etc. which I've done.One of the reps. then suggested that I use my [redacted] account but that option is not available when trying to pay for the student discount. I took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service rep. trying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issue... I was immediately transferred back to customer service. Surely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.com. So now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolved... it's as if they don't want to accept my money! Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is false advertisement and I will be seeking legal action if not resolved in a timely manner.    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Hi there,
We've responded to the customer directly.
Thanks!

Hi,We'll look into this and attempt to resolve with the customer.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still have not returned all allmy money to me and have basically told me that they are only refunded four of them and if I want the rest to contact my bank 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,Will get back to customer to try to resolve issue.Thanks,

Hi,I have replied directly to [redacted] to resolve this matter.Regards,[redacted]

Hey there, We'll contact the customer as soon as possible. Thanks,

Hi there, 
We have received and responded to all communications from the customer regarding this issue. 
Our forst response was on [redacted] September, the second on the [redacted] Spetember and the third was today. 
Perhaps these email have gone...

straight to the spam folder, I will follow up in the thread, to ensure that thread is visible. 
Kind regards

Hey,We will get in touch with the customer directly to try and fix the issue.Thanks,

Bought an ecard for Christmas for a friend. Card was never delivered, never received a receipt via email. Bank statements do show I was charged customer support giving me the run around.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My account was disabled even after the security issues were "resolved".  My password was changed, the account worked for a little while then I was kicked out completely.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business said they would check into my complaint and asked for the number on the card that was originally used to establish the recurring charge.  Because the card has been shut off, I sent them the number but have not heard anything back from them.  I will not know for sure if they have solved the problem until the end of this month.  The reason for that is the charges always show up on my account at the end of each month.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,Currently working on a resolution with the Customer.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]after some substantial amount of time, and being bounced around from service rep to service rep, I was finally contacted and promised resolution only to be put off further and left with emails that are not responded to and no number at which to contact any individual whatsoever.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hey, 
 
We've identified the issue and a resolution; we'll contact the user directly. 
 
Thank you,

Hi,I replied to [redacted] yesterday asking for further details so we can locate the account in question, as I can't locate the payment with details provided.I'm waiting for a response so we can help resolve this.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am SHOCKED that they would answer you in this fashion: "Hey, ...." Are you serious????...

They respond to the Revdex.com with a: "HEY" and follow with a few other words and in which they say they will contact me? They don't say that this will be resolved or anything "PROFESSIONAL"!!!??? They are completely aware that they are double billing THOUSANDS of customers!!! The complaints of fraud, are all over the internet!!! Something needs to be done with this company, regardless if my money is refunded or not!!! How many people are being ROBBED, every single day from this company and are unaware??? In the modern busy crazy life people are leading now..... Bank statements are emailed and paperless and not everyone checks line by line on thier statements, as years ago. This company needs to be investigated!!! What kind of business doesn't respond to multiple emails and has NOOOOOO phone number for contact, anywhere on the web???I would hope someone is going to investigate this company, in a very very critical manner. They are thieves!!!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Been waiting for them to call all week. Told them anytime Tuesday or Wednesday. Then on Wednesday told them anytime Thursday. Today is Friday.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey there,
 
Thanks for getting in touch.
 
We'll look into this and contact the customer to resolve the case straight away.
 
Have a nice day!