Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm dissatisfied because Spotify is unwilling to resolve my issue they just keep asking for additional information that they've already received from me. It's quite simple; services are being given out for free that I paid for for two years by quite few people that I've asked and I want my money back and I haven't received even that option from them or anything else for that matter. They continue to ask me if I have information about people when I have a conversation over the phone and via email with them prior to contacting Revdex.com it was of no concern to them-apparently it wasn't even recorded. I just want my money for the 2 Years of service back. Something needs to be offered!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
I have done a little investigation on this, it seems we have responded to a couple of the emails you sent in, one of these being in february, we asked for some more information on the account so we could find the charge and return the money to you, however we received...

no response. After this we received an email through today which we have responded to. 
We are very keen to get this resolved for you.
Kind regards

Hi,I will look into this and contact the customer directly today.Thanks,[redacted]

Revdex.com:
This issue has been resolved. Spotify finally contacted me, transferred my playlists and credited my account. Thanks for your help!
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Spotify contacted me outside of the Revdex.com format and assured me that the option I...

was requesting is no longer available.
Sincerely, [redacted]

Hi there, 
That's no problem, could you let me know the time zone you are in and a suitable time to call this week.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Hi there, 
 
We'll respond to the customer right away. 
 
Thank you,

Hello,The customer states they have provided us with information to support their claim, but we do not have any record of this.Regarding the claim that a person is receiving Premium features for free, this is not something we have seen - The Premium features have always behind a paid subscription. If this is the case, we would require further investigation in to the exact account receiving these features. Without this, we would be unable to consider the suggested resolution the customer desires. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Again this is the same boilerplate response Ive been getting after numerious attempts to contact the Co. I DO NOT USE [redacted]!!!!!!! I CAN NOT LOGIN  USING **!!!!! Please stop referring to ** login. Can I please speak with a rep from you copmpany. 6th request. This back and forth via email is time consumiong & a waste of time. This issue could have been resolved in a 5 min phone call. Please cancel my account. Please reimburse all charges to my AMEX card.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I've looked through my email and spam and all I have is a bunch of junk email from Spotify advertising new music or whatever; there's no receipt. you're going to have to look it up by my credit card number
 
call me at ###-###-####
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We'll investigate and get back to the customer.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved.
Sincerely, [redacted]

Hi,
I will reply to [redacted] directly and look to resolve this complaint.
Thanks,
[redacted]

Hey,This case has been resolved. All charges were refunded and subscriptions have been cancelled. Customer will no longer be charged. Awaiting customer's response.Thanks,

Hi,
I will contact [redacted] directly and look for a resolution.
Thanks,
[redacted]

Hey there,We will contact the customer and try to resolve this issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I emailed the company Spotify back and they asked me to email them my credit card information. They asked for the first 6 digits on my credit card and the last 4 digits of my credit card. I am not comfortable emailing out this kind of information.  I emailed spotify back and told them how I feel and they're insistant that I email my credit card information. I dont that this is the best way to handle this because apparently when we gave them our credit card information in the first place thats when I had multiple charges from them to my bank account which they somehow cannot find but they can certainly charge my card 1-2x per month. Please help me figure out a better solution with them rather than the one they're asking me. I do not think that is customer service friendly.
Thank you
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards,[redacted]

We cannot find any accounts that have been charged with the customers' email addresses provided in the first contact.  I will be contacting the customer directly via our case reference 
sans-serif; background-color: rgb(252, 252, 252);">[redacted] and will help resolve this issue.
[redacted]