Spotify

Hey, 
 
We've identified the issue and a resolution; we'll contact the user directly. 
 
Thank you,

Hey,Currently working on a resolution with the Customer.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]after some substantial amount of time, and being bounced around from service rep to service rep, I was finally contacted and promised resolution only to be put off further and left with emails that are not responded to and no number at which to contact any individual whatsoever.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Hi there, 
That's no problem, could you let me know the time zone you are in and a suitable time to call this week.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Spotify contacted me outside of the Revdex.com format and assured me that the option I...

was requesting is no longer available.
Sincerely, [redacted]

Revdex.com:
This issue has been resolved. Spotify finally contacted me, transferred my playlists and credited my account. Thanks for your help!
 
Sincerely,
[redacted]

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Again this is the same boilerplate response Ive been getting after numerious attempts to contact the Co. I DO NOT USE [redacted]!!!!!!! I CAN NOT LOGIN  USING **!!!!! Please stop referring to ** login. Can I please speak with a rep from you copmpany. 6th request. This back and forth via email is time consumiong & a waste of time. This issue could have been resolved in a 5 min phone call. Please cancel my account. Please reimburse all charges to my AMEX card.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,I will contact [redacted] directly regarding this matter and look for a quick resolution.Regards,[redacted]

Hi there,
 
Thanks for sending the complaint over.
 
We'll get back to the customer directly.
 
Regards,
 
[redacted]

We cannot find any accounts that have been charged with the customers' email addresses provided in the first contact.  I will be contacting the customer directly via our case reference 
sans-serif; background-color: rgb(252, 252, 252);">[redacted] and will help resolve this issue.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I emailed the company Spotify back and they asked me to email them my credit card information. They asked for the first 6 digits on my credit card and the last 4 digits of my credit card. I am not comfortable emailing out this kind of information.  I emailed spotify back and told them how I feel and they're insistant that I email my credit card information. I dont that this is the best way to handle this because apparently when we gave them our credit card information in the first place thats when I had multiple charges from them to my bank account which they somehow cannot find but they can certainly charge my card 1-2x per month. Please help me figure out a better solution with them rather than the one they're asking me. I do not think that is customer service friendly.
Thank you
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey there,We will contact the customer and try to resolve this issue.Thanks,

Hello,The customer states they have provided us with information to support their claim, but we do not have any record of this.Regarding the claim that a person is receiving Premium features for free, this is not something we have seen - The Premium features have always behind a paid subscription. If this is the case, we would require further investigation in to the exact account receiving these features. Without this, we would be unable to consider the suggested resolution the customer desires. Regards,[redacted]

Hey,This case has been resolved. All charges were refunded and subscriptions have been cancelled. Customer will no longer be charged. Awaiting customer's response.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I've looked through my email and spam and all I have is a bunch of junk email from Spotify advertising new music or whatever; there's no receipt. you're going to have to look it up by my credit card number
 
call me at ###-###-####
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We'll investigate and get back to the customer.Thanks,

Hi,
I will reply to [redacted] directly and look to resolve this complaint.
Thanks,
[redacted]

Hi there, 
 
We'll respond to the customer right away. 
 
Thank you,