Spotify

Hello, 
 
We've reached out to the customer
 
Thanks!

Hi,I will contact [redacted] directly regarding this matter and look for a quick resolution.Regards,[redacted]

Hi there,
 
Thanks for sending the complaint over.
 
We'll get back to the customer directly.
 
Regards,
 
[redacted]

Hey,Customer is in conversation with our Fraud team.Thanks,

Hello there,
Thank you for sending this over. 
I'll get back to the customer with the solution.
Best,

Hey there, We'll get back to the customer as soon as possible. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The issues have not been resolved nor has the company admitted fault even though its been acknowledged in earlier e-mail from Customer Service Executive Team Member. Looking for more than a brief response from the company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

Spotify has merely stated that it will discuss my problem with its customer service team. They have not offered me a refund. I originally reached out to their customer service department and was not refunded the money, which is why I filed the complaint with the Revdex.com in the first place.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello,
We contacted the user through our Email system, and asked for further information in order to try and locate an account with our service. 
However, we were unable to get any additional emails or information that would allow us to track down any accounts. In this case, we have recommended the user perform a chargeback with their bank account. 
Regards,
[redacted]
[redacted]

Hey,We'll get back to the customer and investigate the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like them to either email me these questions. I have not received any "thread" from them or any contact.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have emailed Spotify many, many times on [redacted].   I even gave them my bank information (Island Pharmacy, LLC) to show Spotify was stealing money from me monthly on the [redacted] of each month.
I have never ordered anything from them.   I did not received "anything" from them.   They are commenting fraud.   I NEVER gave them my debit card information.   The are crooks.   I work daily and cannot check my mail at work.   Giving me 30 minutes to respond is not possible.  I am on an island that was hit very hard with the hurricane.   
 
Sincerely,
Polly T[redacted] - owner
Island Pharmacy 
** [redacted]   [redacted]

I responded directly to [redacted] and offered a phone call to resolve this but haven't received a reply.Unfortunately we haven't been able to locate the Spotify account in question with the email address [redacted] contacted us on.On 4 occasions I have explained to [redacted] that we need further information to find the Spotify account for which he seems to be paying for. This information will either be a username, email address linked to the Spotify account or through the payment information.On all occasions [redacted] has refused to provide these details and won't accept a phone call to resolve this. Without this information we can't locate the account to cancel the subscription and possibly refund payments, which we would be more than happy to look into.We want nothing more than a positive resolution on this matter, but I feel we can't keep pushing [redacted] for details he doesn't wish to provide.On this occasion the only solution would be for [redacted] to contact the bank to question all charges and the bank will then contact us directly with required information to resolve this matter.It looks like [redacted] has already carried this out for 4 of the charges, so he would also need to do this for the other 2 charges if unwilling to provide any further information to us. I will await [redacted]'s reply on how he would like to proceed.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So here is the current situation. I was charged 5 monthly payments to my credit card. I must admit that I only found this out when I had this credit card canceled...which benefits companies like Spotify when the consumer doesn't see the charges right away and money gets taken out month after month. This has nothing to do with my bank and I didn't feel that I needed to give you more of my financial info as you already have what you need to charge me and I feel like you were dragging your feet. So I contacted my credit card company and they refunded money for only 4 months so I am owed 1 more month right...wrong. I look at the credit card statement for the new credit card, not the one that you charged to as that was canceled like I stated earlier. I see that 4 months of charges were refunded by my credit card company and now have to call them about one more month...but I also see that Spotify charged me for another month on the new credit card. So now I am owed 2 months...really!  1) After all this you didn't even at least cancel whatever autopay that was setup on my credit card. 2) How did you get my new credit card info in your system to continue to charge me? I will be calling my credit card company in hopes to get a refunded for 2 months now but you need to take me out of your system immediately. 
[redacted]
 
On 11/**/14, [redacted]> wrote:
 
[redacted]
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello there, We're replying to the user now, asking for more account/payment information so we can locate the account in question. Once we've located it, we'll look into refunding the payments made during the aforementioned period. If you need anything else, let me...

know. Thanks, [redacted]

Hey,We will look into this and get back to the customer.Thanks,

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This issue will not be resolved until this "company" does the following immediately:
delete, purge, remove, close and destroy any and all accounts and files with personal information,
billing information, credit card, service, subscription and account information.
I am disputing the fraudulent charges charged in the amounts of $10.74
that posted to a credit card account on 4/**/14. As well as a transaction on 3/*/14.
I did not make, nor authorize these charges.
I request that you remove the fraudulent charges and any related charges from the account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Hello, 
 
The customer's subscription renewed on the [redacted] of every month, not the [redacted]. The last payment made on the user's account was on 2015/[redacted]17, therefore her monthly subscription ran out on 2015/**/17. It could be that she received a receipt from [redacted] on the [redacted],...

leading her to believe that's when the payment was made. We've contacted the customer letting her know the above information. 
Thansk,

Hi,I have emailed [redacted] directly regarding this query. Thanks,[redacted]