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Spotify Reviews (1295)

Review: I canceled my account months ago with spotify and they still continue to debit my account. I have tried to contact them and even go to their address since I work in downtown NY, but this is not their location. The phone number on the website belongs to a former spotify customer who has had the same issues with them. I have tried every avenue to contact them and I have not ever gotten a response. When I try to cancel it tells me to fill out a cancellation form which never populated on the website...they have 1001 situations to chose from but non of them have a resolution. Now I have to deactivate my credit card in order to stop them from trying to debit my account every monthDesired Settlement: Filing a lawsuit against a company by Revdex.com or other agency

Business

Response:

Hi there, Thanks for sending this over. We'll get back to the customer directly. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 60 dollar spotify gift card which was good towards a subscription for spotify premium for new and existing accounts. When I went to redeem it, being logged in, the only option was to purchase a 6 month subscription ($10 a month). My account is on a student discount, and 60 dollars is equivalent to 12 months of service. So basically I bought a 60 dollar gift card that is only worth 30.

Nowhere in it's terms and conditions for gift cards does it state this is only to redeem for a 9.99 premium subscription - and the "student discount" is still called "spotify premium" on their website. In all situations a consumer would not know that this does not work under their existing account.

I followed up with customer service and have not received a satisfactory response, first they told me to go back to the issuer and ask for a refund. Then since I couldn't get a refund from the issuer (who said it is spotify who needs to rectify), they offered 3 free months added on - this still puts me out 3 months of service I should have received.

After all this work, I am trying to go this route because I really do enjoy Spotify service, just not this treatment. I hope this can be resolved.Desired Settlement: I would like the terms and conditions modified so this doesn't happen to others. I would also like to receive either full refund or credit to my account, or be made whole in a way that reflects the value paid and my subscription status..

Business

Response:

Hey, We will get in touch with the customer to try to resolve the issue. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I noticed a charge for spotify on my credit card bill. I do not have a spotify account. Nor does the authorized user on my credit card account. I have never purchased nor used spotify. This charge is in error. I attempted to contact spotify. Their automated voice system directed me to their website. However, the website does not allow direct access to customer support to anyone who does not have a spotify account. I do not want to create a spotify account for the sole purpose of having these charges removed.Desired Settlement: I want the unauthorized subscription cancelled, all charges removed or refunded from my credit card account.

Business

Response:

Hello,We are unable to locate the payment with the information provided here, so we have directly contacted the customer for some further information.Regards,[redacted]

[redacted]Spotify[redacted]

Review: Fraudulent billing practices: spotify has been billing me for a subscription I never ordered. Although I have an account, I do not have the premium service and they do not have my credit card on file. Also there is no way to get in touch with customer service to address this. The contact form is not available online and they do not have a phone number. There is also no way to delete my account.Desired Settlement: Refund for the last two months billed ($21) and deletion of account.

Review: I've been trying to cancel my services with Spotify for over 3 months now and there's no contact number, no email address and the cancellation instructions are now true at all. I NEED my refund for the pass three months. It's really ridiculous that the site is saying that you can cancel at anytime but it's so untrue.Desired Settlement: I want the service cancel and I want a refund for the three months that I've been trying to cancel.

Business

Response:

Hello, We'll contact the customer asap. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My premium account through spotify has been compromised and it is linked to my debit card information. I have been trying to get this issue resolved for four days through the company support. This is only through emails. They respond early in the morning and then there is no response until the next day. It is clear that there is an issue with my account and it is not being addressed as efficiently as it should be. There is no phone number to call to escalate the problem. My identity and banking information is not safe and they are not reacting.Desired Settlement: I would like for the two accounts that are linked to my name( one through [redacted] one with user name [redacted]) to be deleted. I would like to open a new account and have my music transferred over. I shoudl also be credited for these days that I am unable to use the service I have already paid for.

Review: I canceled my subscription with spotify on 1/**. I was billed twice since then for the service. The bank account linked with the service I was in the midst of closing so there was a low balance. Since spotify billed me twice after cancellation, my bank billed me 70 dollars total (35 for each billing) for overdraft fees. Spotify is in no way being accountable for the unauthorized billing to my account after I canceled it, as they are refusing to reimburse me the fees from my bank. I also had to prematurely close my account due to the harassing nature of their billing me despite canceling my account.Desired Settlement: Cover the 70 dollars in bank fees caused by the unauthorized withdrawal of funds committed by your company

Business

Response:

Hi there, We will respond to the customer right away. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not been contacted by Spotify.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Even if overdraft fees didn't go to the company, they should be reimbursed by the company because they attempted to withdraw money from my account after I had already canceled it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey there, Thanks for getting in touch. We're looking into this and will contact the customer to resolve it straight away. Have a nice day:)

Review: I have been a Premium Spotify user for almost 3 years which I pay for each month pre-setup with a debit card. A phone I used to access [redacted], (which the way I logged into Spotify, through [redacted].) the phone I used to do that was broken. Screen black unable to access email(s) and all my information. Therefore, I am unable to log into my Spotify. I have contacted customer support per their website "help" features. I sent a request twice 3 days ago and have not got a response from an actual person or an answer to my question. I looked at forums and blogs etc etc to try to find a way to solve this issue I found no actual real help!!! frustraing. Unfortunately, I pay for spotify regardless every month, and I want access to what I PAY FOR MONTHLY. As a premium user I feel it is awful customer service to not have an actual entity that I can speak to, that can assist me in unlocking my account, when I pay you each month. I have responded to the messages, (even though they say do not reply) hoping to get a response and I received nothing. I have proof of all emails sent and received etc. Also have proof of my payments made monthly. I deserve to be helped. My user name would be " [redacted]" the email I used for that account is also not accessible but it was [redacted].Desired Settlement: I NEED A REAL PERSON FROM SPOTIFY TO PROVIDE ME WITH A REAL ANSWER ON HOW TO UNLOCK MY ACCOUNT. I am able to provide payment info if I must to optimize and help unlock my account. I need assistance from an actual person and a SOLID ANSWER on how to either cancel this account so I may open another one with spotify or again continuing to use your service through the account I already have been paying for. I need a real response on how to open my account!

Business

Response:

Hello,We have located some previous correspondence with the customer, and we'll contact them directly to try and resolve this issue.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I can not get anyone to answer my questions correctly. Either that or they just aren't taking time to read my emails correctly. [redacted] from spotify responded yesterday afternoon. He did not answer my question and still has not. I have literally got an email from 6/* different people and no one seems to be able to figure out how to get me a new user namE and password. I don't have access to the [redacted] account or email I used to originally open the account. I've explained this several times and still kept the emails to show spotify has not given me proper customer service. They are all over the place passing emails around from one uneducated person to another. I need a CLEAR and precise answer. I don't think it is that hard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We have contacted the customer again, and are waiting to hear back from them. Regards,[redacted]

Review: I have had a Spotify Premium account since August *, 2012. Today, I tried to play music via the Spotify app on my phone and it said that in order for me to do so, I need to upgrade to a Premium account, which I already have. I went to their help page and tried everything that was suggested: rebooting phone, logging out of the app, and even uninstalling & reinstalling the app; nothing worked. I have tried to find a customer service phone number, but there is none. I can't even get a response from their "customer service" Twitter account. I just want to be able to listen to the music on my app that I am paying for.Desired Settlement: I would like to be able to contact a real person in order for this issue to be resolved and a one month credit to my account for the inconvenience of not being able to use the service I pay for.

Business

Response:

Hey,We'll get back to the customer and view his case.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Spotify has been taking money out of my account . I knew the agreements , but I do not an haven't used this app in so long , I tried calling them to unsubscribe , the number I found is a fake number# ###-###-#### .

The Web site wont let me unsubscribe . In fact its saying I got it for free only $1 a month. an to upgrade only when they are pretty much making me pay for premium I believe $10.77

I searched online and many other people are having same issue! Please help me an many others . I believe they are scamming others ,by very little transactions made plus the fact people can't call them an manually unsubscribe at all.Desired Settlement: People need to be able to contact a actual person that works at Spotify! and people shouldn't be forced to pay for a subscription they been trying to unsubscribe to ,but cant cause the website wont let us!

Business

Response:

Hello, We've reached out to the user to try and find their account. Thanks!

Review: Hello,

I purchased (4) $30 gift cards and when I redeemed them they told me they are actually not worth $30. They are worth 3 months subscription at full price. I currently pay half price with the student discount and because of this I will be charged double. I asked for a refund because the cards are incorrect and very misleading. They will not give me one. So instead of using the gift cards for $120 worth of services for my account, they are only giving me $60 worth. I would like to either be refunded the $120 or given the correct amount of $120 worth of credit to my account, not $60. I would also like them to update their gift cards so this doesn't happen to anyone else.Desired Settlement: I would like a refund or the actual value of $120 added to my account. I would also like them to change the gift cards to be worth $30 or say that they are for a 3 month subscription. If not, I would like their a call so I can discuss because their email customer support is awful and takes forever or legal department contact info

Business

Response:

Hi,Thanks for sending this over to us.We'll get back to this customer.Thanks,

Review: My card was charged by Spotify $9.99 without my permission. I never signed up with spotify for any business. Nor did I use any spotify partner to open a spotify account using my credit card. It seems to me that Spotify has stolen my credit card information and is illegally drawing funds from my account under the veil of not having any way I can contact Spotify without signing up for an account.Desired Settlement: Cancel charges to my credit card. Identify the user using my credit card. Start legal action against user of my credit card. Spotify to obtain a public customer service number and to post it conspicuously on their home page/ landing page, as to allow contact to a human being customer service representative to help resolve further issues with the company, such that signing up with this company is not required to contact this company/entity.

Business

Response:

Hello,We were unable to find any payments linked to the information provided by the customer. We will contact the customer directly to try and investigate this issue further.Regards,[redacted]Spotify[redacted]

Review: I have contacted Spotify several times to unsubscribe from their advertising/mailing lists and they continue to send me marketing emails. I have available for inspection my emails to Spotify, their responses, and their continued spam emails.Desired Settlement: Spotify needs to implement a system that works for unsubscribing people from spam email.

Business

Response:

Hello, We'll contact the customer asap. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been told multiple times in the past by Spotify that they have unsubscribed me and I still continued to receive marketing emails. I have no way of knowing if this time will be any different and I will not know for weeks or months if the emails have truly stopped. Additionally, my complaint is that Spotify needs to make a systematic fix or change in procedure to prevent this happening for all its customers even if after my fourth or fifth attempt, they do manage to stop sending me email. What about all the other customers?Here is the text of the response from Spotify with regards to the latest incident:>>[redacted]

[redacted]>>[redacted]

This hardly inspires a lot of confidence or explains in any way what they have done to make opting out of email any more effective and efficient.

I imagine that at this point, Spotify has probably managed to unsubscribe me from their mailing lists so most likely my complaint has been resolved in that sense and I do not need a further response from Spotify with respect to my individual situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey!We have responded to the customer in aid of discovering what emails the customer is receiving, so we can understand how to stop them from being sent to the customer.Thanks,

Review: I cannot find ANY place on Spotify's website to cancel my free trial subscription. The procedure outlined in the site's "help" section is NOT what appears after I follow the first 2 steps (i.e., log in, click "subscriptions"). There is supposed to be a cancel option, according to "help" instructions. There is no such option.Desired Settlement: CANCEL MY SUBSCRIPTION IMMEDIATELY.

Business

Response:

Hi there,

Review: This company I had never heard of before has been charging my credit card, fraudulently, without my authorization. I never asked for or signed up for their service and yet they have stolen money from my card.Desired Settlement: I expect a timely refund and will look into all means to recover and report this fraud.

Business

Response:

Hello, We've reached out to the customer Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.ID #[redacted]. The company refunded the charges in question in a timely manner and I am satisfied with the result. Can you please change the status to satisfied. Thank you.[redacted] ID #[redacted].

Sincerely,

Review: There is no way to cancel a subscription with this company. All of their contact information and Internet links do not work. When they ask for your email address as part of their cancellation form, it automatically rejects your email address for having @ in it. But it won't accept it without the @ in it either. There are numerous complaints about this company on the internet.Desired Settlement: I want my subscription cancelled before the free trial ends and they start charging my account on or about 4/**/15. Or money refunded if they do charge my account.

Business

Response:

Hi,I have replied to [redacted] directly regarding this matter and hope to find a resolution.Regards,[redacted]

Review: I signed up for a 30 day subscription, forgot to cancel before being charged a monthly fee. I have tried to cancel on

several different occasion via the internet and the mobile app. I have been very unsuccessful. The is no ay to cancel online and no phone number to call. Even the phone number listed with the Revdex.com leads to a personal voicemail.Desired Settlement: Please refund the fee withdrawn for December and cancel my account.

Business

Response:

Hello, We've reached out to the user. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 8/**/15 there was a one time authorize payment for son, since then their-has been another on 10/**/15 and one pending that's unauthorized I've e-mail the supposed establishment concerning the matter with no replyDesired Settlement: Immediately Stop retrieving funds

Business

Response:

Hey!We'll contact the customer and try to resolve the issue.Thanks,

Review: cancelled my account in october after getting charged twice each month. still getting double charged after two months. support is not helpful at all. tell me I have two account open but I cancelled both and the website says I have no accounts. emailing support wont give me a refund. the return payment emails say I won't be charged for the next two months but I do anyway. they stole $40 bucks from me and I want it back. I do not want to use this service ever again.Desired Settlement: I want a full refund of the $40 dollars missing from my account. I do not want store credit or additional months.

Business

Response:

Hi There,I'm sorry to see the customer has been having issues.I've looked into our system and currently can only see two Free accounts however I will contact the customer directly and get this sorted.Kind regards,[redacted]Spotify Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

waiting on my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi There,I've replied once again directly to the customer requesting more information so we can locate the account that's being charged.As soon as we have this, then we will be able to move forward in getting this sorted.[redacted]Spotify Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Still advise no one use Spotify.

Sincerely,

Review: I have signed up for 1 month free trial of a premium Spotify account and then cancelled the premium subscription before the end of the month. Apparently, the company did not cancel subscription and billed me for the first month on July ** (looking online this appears to be a frequent issue with Spotify trial offer). I contacted the customer service after receiving the credit card bill. While I was told that subscription was now cancelled the representative refused to refund the charge saying that: 1) It's been more than two weeks since the charge was posted; 2) the account was heavily used during this time.

The account is used by my teenage son (the account is registered under his email address and not the email I'm providing to Revdex.com) who knew that the subscription was cancelled and believed that he is using the free service from spotify. While my son may have used the account heavily, most of his use would fall under Spotify's free service (the main difference is that subscription service allows for saving music on one's device; most of the time, or possibly all the time, my son used the service while in cell phone service area where he could stream the music with a free account).

Once again, my son believed that he was using the free service and had no idea that Spotify (intentionally or unintentionally) did not cancel the account.

As I mentioned, I had no idea that the account was not cancelled until I looked at my credit card billing statement.Desired Settlement: Since I performed all the steps in cancelling the account, had no idea that the cancellation did not go through and my son believed that he was using the free service I would like to obtain a refund on my credit card.

Business

Response:

Hello.

I've investigated the account in question, and it seem the subscription was not cancelled correctly before the first payment was processed - Cancellation shows a confirmation window that shows the final date of the paid service, and generates an email that is sent to the email address on the account.

As the account has been used heavily since the payment date, we are unable to process a refund in accordance with our terms and conditions. These state that if the account has been used, or the payment is older than 14 days, we are unable to process the refund - Both of the statements apply for this account, and we unable to process a refund.

The subscription has now been successfully cancelled by the user, and they will no longer be charged.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. "Subscription was not cancelled correctly".

If one searches the web one finds a number of complaints about

unsuccessful cancellations. Spotify even has a FAQ answer telling

customers what to do if the cancellation was unsuccessful. Whether this

is a poor design or a deliberate choice to earn money even on cancelled

free trials, the fact that I'm not the only one whose cancellation was

incomplete means that this problem is Spotify's responsibility.

Now turning to my own case, I had to go through a number of steps of the

type: "Do you want to cancel? Press to continue; If you cancel, you will

only save a few beers -- do you really want to cancel? Press yes; Are

you really sure? Press submit".

Is it any surprise that after several such pages I believed that cancellation was complete and either did not

notice or did not even get to fine print about cancellation date and

email? This is even assuming that I indeed did not get to the end rather

than the possibility that the system simply did not record the

cancellation.

2. "The statement was older than 14 days"

I do not remember receiving an email notifying me of the charge.

The only indication of this charge appeared on my credit card statement. I

received the statement over 3 weeks after the charge was made. How was I supposed to

complain within 14 days? Remember, I was certain that cancellation went through.

3. "The account was heavily used"

Spotify provides free and subscription accounts. The only (main?) difference

I'm aware of is that subscription accounts allow one to save music on

their device. Free service, on the other hand, offers an unlimited

streaming. Yes, my son used Spotify service heavily after the account

cancellation. However, since most of the time we had high speed

internet access, he believed that he was using free service.

The only resolution I consider acceptable is a refund of my payment.

But if Spotify submits another response arguing that they do not need

to refund the charges, I'm not going to continue the discussion -- it is

not worth my time. Whatever the outcome, this will be available on Revdex.com

website for potential customers to see.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not expect any different response. There is no need to rehash the discussion. Spotify's cancellation system is setup to maximize number of accidentally incomplete cancellations which leave no trace of cancellation attempt. As I said before, I can live without $9.99 but at least the record of the discussion will stay for potential future customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

In this matter, we are unable to provide a refund for the customer in accordance with our terms and conditions. We request that this case be closed.

Regards,

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Description: MUSIC DISTRIBUTION SERVICE, INTERNET SERVICES-MEDIA DOWNLOAD SERVICE, MOBILE APPS

Address: 45 W 18th St Fl 7, New York, New York, United States, 10011

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