Spotify

Review: Spotify offers a Premium "Family" plan which I wanted to take advantage of. In November of 2014 I added my son's e-mail to the account. He had issues getting activated that were never resolved until about July [redacted] of 2015. In the meantime I added my daughter's email sometime in February of 2015. She had similar issues getting her e-mail to activate on the Premium account. It was not until July [redacted] that her access was resolved. I was not aware that neither of them could get to the Premium service until they brought it up with me (on July *) and I called Spotify and they resolved the issues. In addition to this resolution I asked Spotify to issue a credit on my account to make up for the payments I made for the additional e-mail id's on the account that were never properly activated. The amount is probably around $50-$60. They refused saying that I should have brought this to their attention sooner. My response to this was to say that they never authorized any further e-mails on the account so how could they charge me for them. If this were an issue of merely enabling three concurrent users on the account instead of just one then I could see their point. That's not how they do it, they require a valid e-mail address that has a specific code in order to enable the account. They never got this but they never the less immediately began to charge me for something that was not possible to receive.

the main email account is [redacted]

additional accounts to be added [redacted] and [redacted]Desired Settlement: Because they refused to credit my account I cancelled my service. I would reconsider if they were willing to credit my account for the services I paid for but did not receive.

Business

Response:

Hey,I have reviewed the customers case and I can see that we were contacted several times in regards to the some issues involving the Family Plan. However, none of these issues related to the users complaint. Unfortunately in this case we're not able to provide a refund for the user. However, as a gesture of good will we are open to providing the user and his two siblings each 3 x 30 day Premium codes, once the Family Plan has expired on each account.Thanks,

Review: I started my premium service with Spotify in 2013 using my [redacted] account to login. I shut down my [redacted] account in October, during that process I cancelled my spotify account and opened a new account with my email address. Starting in November of 2013 until now I was billed for 2 spotify accounts after I had cancelled my first premium account and was just using my new one. I contacted spotify to discuss this and they saw that I had 2 accounts still active, but proceeded to inform me that I was responsible for both accounts. I know that I requested a cancellation and they can see that I do not use my original account. I am not happy about this. They issued me a refund for 1 month but I sent them invoices for 23 months of billing errors and they will not fix the issue. I keep getting template responses from their automated system.Desired Settlement: I would like a refund for all of the times I was billed twice in the same month.

Business

Response:

Hi there, We will contact the customer and try to resolve the issue. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They only offered me 6 months for unauthorized charges and a 3 month credit on my current spotify account. I am still out so much more money. I think they should do the right thing and they are trying to go cheap on me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm going to run you through this timeline one more time. Almost 2 years ago, I opened a new spotify account using my email address, and I pressed the cancel button on my spotify account that was connected to [redacted] and deactivated my [redacted] account. I never received a confirmation email, and frankly had no clue that I was supposed to, I assumed the account was cancelled. I don't know if it was a glitch in your system or some sort of error but the cancellation apparently did not go through. Fast forward to now, I notice that I got billed twice this month, I rarely check my [redacted] but I caught it this month. So I email you guys because there is no way to contact you by phone and discuss this with someone real... So I say hey I cancelled this service almost 2 years ago, here are the times I've been billed twice, because I'm still your customer was just trying to migrate my account. You guys refuse to do anything about it other then give me a one time credit. I feel like you guys can do a lot more then that. It's not like I cancelled your service all together I just moved it. I've been a good customer and supporter of your service and you guys are treating me like I'm trying to get something I'm not entitled to, while I feel as though I have no need for 2 accounts, I'm single, I live alone and I'm the one that uses my account alone. I have been charged over $200 extra for my spotify service. I know that you guys can go back and refund this, I still am paying for the account that I did use. Your response to my request has been totally horrible though! I feel as though you guys have no empathy at all, and think you are blameless, when it very well could be that your system didnt recognize my cancellation for some reason. Do the right thing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,We will contact the customer and resolve the issue.Thanks,

Review: On Sept. [redacted], Spotify confirmed with me via email that my subscription with them was cancelled. However, on Oct. [redacted], they mistakenly charged my [redacted] account $9.99. My [redacted] is linked to my bank account, but I did not have that amount in my checkings at that moment, so my account went into the negative and accrued a $35 overdraft fee. My bank ([redacted]) says that because the charge was an ACH and they had no reason to deny the charge or think it was fraudulent, they did what they were supposed to do and charged me an overdraft fee. I reached out to Spotify hoping that since their mistake caused this $35 damage to my budget that they can reimburse me for their mistake. They've refunded me $9.99, but I'm still short $35 that their mistake caused. They refuse to see their mistake caused this damage and revert to saying "we are not the bank, we can't reverse the fee." I'm not seeking a fee reversal (because the bank did what they naturally do, and they are adamant about not waiving the fee), but I am seeking for Spotify to return my economy to the state it was *before* they came along and caused this mess. I have emails and bank statements to show for my claims.Desired Settlement: I chose "Other" in "Desired Resolution" because Spotify refunded the $9.99, but I'm still missing $35 from my account from a fraudulent transaction/charge that was no fault of my own. It's not like I was obligated to have at least $9.99 in my checkings account since I was not anticipating the charge by Spotify, given that one month prior they confirmed to me that my account was cancelled.

Business

Response:

Hey, We've contacted the customer and asked them to talk to their bank to get the overdraft fee refunded. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My bank ([redacted]) says that because the ACH charge (even though a mistake) was made, and my account did not have sufficient funds, the overdraft fee was legitimate on their part so they are unwilling to remove or reimburse the fee. According to them, they did what they were supposed to do in allowing an ACH charge and charging an overdraft fee because my funds were not sufficient. After speaking with the bank multiple times, their argument is that Spotify should reimburse for the fee because they were the ones to cause the mistake. If anyone from Revdex.com or Spotify is willing or able to speak with the bank and convince them otherwise, that would work well for me, too. They are unwilling to remove the fee after my communications with them, but perhaps they will reconsider if contacted by Revdex.com or Spotify. I just don't want to keep my arms crossed with this $35 having been taken away from me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey, We will contact the customer and resolve the issue. Thank you,

Review: I have been trying to contact someone in customer service for a long time. I signed up for a free trial with spotify and then canceled. My account should have never been charged ! I went to my bank because if concerns and they were able to see that I had been charged since Aug 2015 for a service I was not signed up for or using!Desired Settlement: refund for August, September, October, November, and December

Business

Response:

We've contacted the customer and asked them for more information to locate their account. Once we've located the account we'll see how we can settle the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus

They charged my account inappropriately.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey, We'll respond to the customer right away. Thank you,

Review: Same problem others have. Charged $10 for service when I am suppose to still be in a trial period. My biggest concern is that Spotify refuses to provide customer service via phone and that is just wrong.Desired Settlement: Refund all charges to my account: James R[redacted] Call me at ###-###-####

Business

Response:

We've replied to the user, informing them of their current account status and why they've been charged the money they have and how we can resolve the case. Thanks,

Review: I canceled my subscription with spotify on 1/**. I was billed twice since then for the service. The bank account linked with the service I was in the midst of closing so there was a low balance. Since spotify billed me twice after cancellation, my bank billed me 70 dollars total (35 for each billing) for overdraft fees. Spotify is in no way being accountable for the unauthorized billing to my account after I canceled it, as they are refusing to reimburse me the fees from my bank. I also had to prematurely close my account due to the harassing nature of their billing me despite canceling my account.Desired Settlement: Cover the 70 dollars in bank fees caused by the unauthorized withdrawal of funds committed by your company

Business

Response:

Hi there, We will respond to the customer right away. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not been contacted by Spotify.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Even if overdraft fees didn't go to the company, they should be reimbursed by the company because they attempted to withdraw money from my account after I had already canceled it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey there, Thanks for getting in touch. We're looking into this and will contact the customer to resolve it straight away. Have a nice day:)

Review: My premium account through spotify has been compromised and it is linked to my debit card information. I have been trying to get this issue resolved for four days through the company support. This is only through emails. They respond early in the morning and then there is no response until the next day. It is clear that there is an issue with my account and it is not being addressed as efficiently as it should be. There is no phone number to call to escalate the problem. My identity and banking information is not safe and they are not reacting.Desired Settlement: I would like for the two accounts that are linked to my name( one through [redacted] one with user name [redacted]) to be deleted. I would like to open a new account and have my music transferred over. I shoudl also be credited for these days that I am unable to use the service I have already paid for.

Review: I have had a Spotify Premium account since August *, 2012. Today, I tried to play music via the Spotify app on my phone and it said that in order for me to do so, I need to upgrade to a Premium account, which I already have. I went to their help page and tried everything that was suggested: rebooting phone, logging out of the app, and even uninstalling & reinstalling the app; nothing worked. I have tried to find a customer service phone number, but there is none. I can't even get a response from their "customer service" Twitter account. I just want to be able to listen to the music on my app that I am paying for.Desired Settlement: I would like to be able to contact a real person in order for this issue to be resolved and a one month credit to my account for the inconvenience of not being able to use the service I pay for.

Business

Response:

Hey,We'll get back to the customer and view his case.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a 30 day subscription, forgot to cancel before being charged a monthly fee. I have tried to cancel on

several different occasion via the internet and the mobile app. I have been very unsuccessful. The is no ay to cancel online and no phone number to call. Even the phone number listed with the Revdex.com leads to a personal voicemail.Desired Settlement: Please refund the fee withdrawn for December and cancel my account.

Business

Response:

Hello, We've reached out to the user. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company I had never heard of before has been charging my credit card, fraudulently, without my authorization. I never asked for or signed up for their service and yet they have stolen money from my card.Desired Settlement: I expect a timely refund and will look into all means to recover and report this fraud.

Business

Response:

Hello, We've reached out to the customer Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.ID #[redacted]. The company refunded the charges in question in a timely manner and I am satisfied with the result. Can you please change the status to satisfied. Thank you.[redacted] ID #[redacted].

Sincerely,

Review: I cannot find ANY place on Spotify's website to cancel my free trial subscription. The procedure outlined in the site's "help" section is NOT what appears after I follow the first 2 steps (i.e., log in, click "subscriptions"). There is supposed to be a cancel option, according to "help" instructions. There is no such option.Desired Settlement: CANCEL MY SUBSCRIPTION IMMEDIATELY.

Business

Response:

Hi there,

Review: My card was charged by Spotify $9.99 without my permission. I never signed up with spotify for any business. Nor did I use any spotify partner to open a spotify account using my credit card. It seems to me that Spotify has stolen my credit card information and is illegally drawing funds from my account under the veil of not having any way I can contact Spotify without signing up for an account.Desired Settlement: Cancel charges to my credit card. Identify the user using my credit card. Start legal action against user of my credit card. Spotify to obtain a public customer service number and to post it conspicuously on their home page/ landing page, as to allow contact to a human being customer service representative to help resolve further issues with the company, such that signing up with this company is not required to contact this company/entity.

Business

Response:

Hello,We were unable to find any payments linked to the information provided by the customer. We will contact the customer directly to try and investigate this issue further.Regards,[redacted]Spotify[redacted]

Review: I have been a Premium Spotify user for almost 3 years which I pay for each month pre-setup with a debit card. A phone I used to access [redacted], (which the way I logged into Spotify, through [redacted].) the phone I used to do that was broken. Screen black unable to access email(s) and all my information. Therefore, I am unable to log into my Spotify. I have contacted customer support per their website "help" features. I sent a request twice 3 days ago and have not got a response from an actual person or an answer to my question. I looked at forums and blogs etc etc to try to find a way to solve this issue I found no actual real help!!! frustraing. Unfortunately, I pay for spotify regardless every month, and I want access to what I PAY FOR MONTHLY. As a premium user I feel it is awful customer service to not have an actual entity that I can speak to, that can assist me in unlocking my account, when I pay you each month. I have responded to the messages, (even though they say do not reply) hoping to get a response and I received nothing. I have proof of all emails sent and received etc. Also have proof of my payments made monthly. I deserve to be helped. My user name would be " [redacted]" the email I used for that account is also not accessible but it was [redacted].Desired Settlement: I NEED A REAL PERSON FROM SPOTIFY TO PROVIDE ME WITH A REAL ANSWER ON HOW TO UNLOCK MY ACCOUNT. I am able to provide payment info if I must to optimize and help unlock my account. I need assistance from an actual person and a SOLID ANSWER on how to either cancel this account so I may open another one with spotify or again continuing to use your service through the account I already have been paying for. I need a real response on how to open my account!

Business

Response:

Hello,We have located some previous correspondence with the customer, and we'll contact them directly to try and resolve this issue.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I can not get anyone to answer my questions correctly. Either that or they just aren't taking time to read my emails correctly. [redacted] from spotify responded yesterday afternoon. He did not answer my question and still has not. I have literally got an email from 6/* different people and no one seems to be able to figure out how to get me a new user namE and password. I don't have access to the [redacted] account or email I used to originally open the account. I've explained this several times and still kept the emails to show spotify has not given me proper customer service. They are all over the place passing emails around from one uneducated person to another. I need a CLEAR and precise answer. I don't think it is that hard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We have contacted the customer again, and are waiting to hear back from them. Regards,[redacted]

Review: There is no way to cancel a subscription with this company. All of their contact information and Internet links do not work. When they ask for your email address as part of their cancellation form, it automatically rejects your email address for having @ in it. But it won't accept it without the @ in it either. There are numerous complaints about this company on the internet.Desired Settlement: I want my subscription cancelled before the free trial ends and they start charging my account on or about 4/**/15. Or money refunded if they do charge my account.

Business

Response:

Hi,I have replied to [redacted] directly regarding this matter and hope to find a resolution.Regards,[redacted]

Review: I have contacted Spotify several times to unsubscribe from their advertising/mailing lists and they continue to send me marketing emails. I have available for inspection my emails to Spotify, their responses, and their continued spam emails.Desired Settlement: Spotify needs to implement a system that works for unsubscribing people from spam email.

Business

Response:

Hello, We'll contact the customer asap. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been told multiple times in the past by Spotify that they have unsubscribed me and I still continued to receive marketing emails. I have no way of knowing if this time will be any different and I will not know for weeks or months if the emails have truly stopped. Additionally, my complaint is that Spotify needs to make a systematic fix or change in procedure to prevent this happening for all its customers even if after my fourth or fifth attempt, they do manage to stop sending me email. What about all the other customers?Here is the text of the response from Spotify with regards to the latest incident:>>[redacted]

[redacted]>>[redacted]

This hardly inspires a lot of confidence or explains in any way what they have done to make opting out of email any more effective and efficient.

I imagine that at this point, Spotify has probably managed to unsubscribe me from their mailing lists so most likely my complaint has been resolved in that sense and I do not need a further response from Spotify with respect to my individual situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey!We have responded to the customer in aid of discovering what emails the customer is receiving, so we can understand how to stop them from being sent to the customer.Thanks,

Review: Hello,

I purchased (4) $30 gift cards and when I redeemed them they told me they are actually not worth $30. They are worth 3 months subscription at full price. I currently pay half price with the student discount and because of this I will be charged double. I asked for a refund because the cards are incorrect and very misleading. They will not give me one. So instead of using the gift cards for $120 worth of services for my account, they are only giving me $60 worth. I would like to either be refunded the $120 or given the correct amount of $120 worth of credit to my account, not $60. I would also like them to update their gift cards so this doesn't happen to anyone else.Desired Settlement: I would like a refund or the actual value of $120 added to my account. I would also like them to change the gift cards to be worth $30 or say that they are for a 3 month subscription. If not, I would like their a call so I can discuss because their email customer support is awful and takes forever or legal department contact info

Business

Response:

Hi,Thanks for sending this over to us.We'll get back to this customer.Thanks,

Review: Spotify has been taking money out of my account . I knew the agreements , but I do not an haven't used this app in so long , I tried calling them to unsubscribe , the number I found is a fake number# ###-###-#### .

The Web site wont let me unsubscribe . In fact its saying I got it for free only $1 a month. an to upgrade only when they are pretty much making me pay for premium I believe $10.77

I searched online and many other people are having same issue! Please help me an many others . I believe they are scamming others ,by very little transactions made plus the fact people can't call them an manually unsubscribe at all.Desired Settlement: People need to be able to contact a actual person that works at Spotify! and people shouldn't be forced to pay for a subscription they been trying to unsubscribe to ,but cant cause the website wont let us!

Business

Response:

Hello, We've reached out to the user to try and find their account. Thanks!

Review: cancelled my account in october after getting charged twice each month. still getting double charged after two months. support is not helpful at all. tell me I have two account open but I cancelled both and the website says I have no accounts. emailing support wont give me a refund. the return payment emails say I won't be charged for the next two months but I do anyway. they stole $40 bucks from me and I want it back. I do not want to use this service ever again.Desired Settlement: I want a full refund of the $40 dollars missing from my account. I do not want store credit or additional months.

Business

Response:

Hi There,I'm sorry to see the customer has been having issues.I've looked into our system and currently can only see two Free accounts however I will contact the customer directly and get this sorted.Kind regards,[redacted]Spotify Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

waiting on my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi There,I've replied once again directly to the customer requesting more information so we can locate the account that's being charged.As soon as we have this, then we will be able to move forward in getting this sorted.[redacted]Spotify Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Still advise no one use Spotify.

Sincerely,

Review: They are unavailable, except by participating in a public forum.

I pay Spotify $4.99 per month to maintain a music streaming service. It apparently connects through my [redacted] account. I blocked all third-party [redacted] apps for privacy issues yesterday, and since then my Spotify will not work. I located an email address, which sent me an automated reply directing me to "Tweet" them my issues. I do not wish "follow" "[redacted]," and I cannot send them a personal message on their [redacted] without doing so. The only method of communication they have is public communication, and I do not want to do so. They do not have a phone number listed available. This is unacceptable. The email I received read"Hi there,

Thanks for getting in touch.

Here's what we got from you:

I locked down my [redacted] for applying to law school, and now I cant access spotify. It says I need to visit a [redacted] page to fix it but it doesnt work

If you have a question about Spotify, your first stop should be the Spotify Community http[redacted] for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http[redacted] The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team [redacted] for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our [redacted]:

https:[redacted]

Kind regards,

Spotify Customer Service Team

ref:[redacted]Desired Settlement: I also want them to fix my Spotify service.

Business

Response:

Hey,

Review: My son downloaded a "free trial" for a music download. He states that he quit using it after the free trial. He states that he deleted the app and also he does not even have the phone that he loaded it on. He states that he never placed a credit card number in an account for Spotify to use. I never gave my permission for this company to bill my credit card. I normally catch erroneous charges quickly, but have been using this credit card a lot for reward points. When I saw the recurring charge of $9.99 per month I tried to call the company, but it immediately refers you to there website that you can not maneuver(especially when you do not know where this account came from). I immediately called my credit card company and reported this as fraudulent charges and they credited me back 3 months charges. I then contacted the company by writing a letter. I received an email reply that they did not have an account under my name, so I submitted my boys email. They emailed me an stated that it was his account and that there was some usage on it. On the e-mail there was no phone number to contact the person responding to me, which I find poor business practice. I spoke to my son who states he deleted the app from his phone and has not used it. I really do not like the deceptive tactics this company uses and I DID NOT give them my permission to bill my credit card. They stated in an e-mail that they would not credit my money back. The charges would amount to $49.95 and I would like to have that money back. I hate these deceptive tactics and very sorry that I missed the monthly billing for 8 months. Any help with this issue would be appreciated. [redacted]Desired Settlement: I would like my $49.98 refunded and for the business to be made accountable for their shoddy business practices. The inability to contact this company by phone is unacceptable.

Business

Response:

Hey,