Spotify

Review: I canceled my Spotify Premium account months ago and have not accessed the service. Despite this, I have still been billed $9.99/month for the past 3 months.

Numerous attempts at reaching any individual have been unsuccessful.Desired Settlement: Will I get a refund for the past 3 months? I’ve been paying but have not used the service.

Business

Response:

Hey,We will look into this and get back to the customer.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Spotify has charged me from two different Checking Accounts. They would not reimburse me because they said it was more than 14 days. I took me a long time to discover what they had done. Then, I spent a day trying to figure out how to contact them. They requested proof and evidence. I had to contact both banks which took even more time. They would not consider reimbursing me.I cannot find a way to contact them by phone. I believe they want you to have a hard time getting in touch with them.

For your reference this is Case #: [redacted]

I have been charged by Spotify for two different accounts, three times, at the same time:

Park Sterlin Bank Greater Abbeville Federal Credit Union

1/**/14 10.69 NO Duplicate Charges

2/**/14 10.69 NO Duplicate Charges

4/**/14 10.69 3/**/14 10.69

4/**/14 10.69 5/*/14 10.69

5/**/14 10.69 6/*/14 10.69Desired Settlement: 3 month double charge @ 10.69 per month plus taxes

Business

Response:

Hi there,

I have read through the thread with my colleague. I will be able to reimburse you for one month charge on your account, as I can see no usage. However I can oly see the charge here, I will reply with more details in that same thread and confirm you refund of 9.99 + tax.

Kind regards

Review: I have contacted this business via their online customer service form with no reply. I cancelled my account via their website months ago(following march payment). I wanted to disassociate my [redacted] account and spotify account and started the new account in May. The only way to do this is to deactivate my current account and start a new one. I cancel Following my cancellation and starting a new account on the same Debit card, I started noticing two charges of 9.99 a month on two separate dates. This service is 9.99 per month. The email associated with my initial account was [redacted] and the second account that I currently use is [redacted].Desired Settlement: I would like a refund of my money from start of service in May and deactivation of all accounts

Business

Response:

Hi,

I have checked both email addresses ([redacted] and [redacted]) and unfortunately can’t find a case that was created through our contact form.

I can see [redacted] has two Spotify accounts with these email addresses.

1. The first account was created with [redacted] page ‘[redacted]’and email address [redacted].

As [redacted] advised the premium was cancelled on this account on [redacted] March 4014 but on the same day new payment details were added and [redacted] resubscribed to Premium on [redacted] March 2014 and the subscription has been running ever since.

2. The second account with username ‘ [redacted]’ and email address [redacted] was created on [redacted] May 2014.

[redacted] subscribed to the 30 day free trial on this account on [redacted] May and this was converted to a normal premium subscription and [redacted] has been paying ever since. This second account is the active account [redacted] has been using.

I will be happy to refund the three payments made on the first account from May to July, as the customer has been paying twice but only using the one account.

[redacted] has been using the second account on a daily basis so I won’t be able to refund any payments on this account, but I would be happy to cancel this subscription if that’s what he prefers.

I will contact [redacted] directly with the same information, so we can go through the refund process and I hope this will resolve this case.

Thanks,

Review: The call number for customer service is nonexistent and instead refers us to a contact form. I had simple questions about the contract I wanted to understand better and both times the form provided the same automated response, brushing me off to community forums for assistance. This is an unprofessional and poor contact model and I am very upset I wasted time trying to get ahold of them about my questions and I still cannot reach them!Desired Settlement: I want to know customer service really exists before I do business with them.

Business

Response:

Hi there,

Sorry to hear of your frustrations. Spotify does not in fact have a phone service as of yet however I can give you a personal call or you can email in at [redacted], post on our [redacted] page or [redacted] us [redacted] or I can arrange a personal phone call for you at a time that suits you.

Kind regards

Review: After signing up for a Premium membership through my already active spotify account, my account was charged. However, I have not been able to update my account to the service I paid for. Also, on my account it doesn't say I am a premium user, yet I am still being charged. I tried contact their costumer service, but have not reiceved an email back. They also have no phone number for costumer to reach them at. I have contacted my bank, but the first charge was too small to dispute. I am frustrated that I have not received my service that I am being charged for.Desired Settlement: I would like a refund of both monthly charges and to be taken off their billing lists and have my card information removed from their accounts.

Business

Response:

Hey,

We'll get in touch with the customer and try to resolve the issue.

Thanks,

Review: I never got my free trial after charging my card the first time I cancelled my subscription only to have my card charged two more times. There is no customer service number no way to contact this company stealing my moneyDesired Settlement: 30.00 which you took from me

Business

Response:

Hi,I have replied to [redacted] directly to resolve this.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have clearly proved they took money 3 times in one month I dont think they have the right to investigate when the proof has been sent to them. No customer service for a company whom charges a persons debit \ credit cards is just crazy. I would like a full refund asap.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,I replied to [redacted] yesterday asking for further details so we can locate the account in question, as I can't locate the payment with details provided.I'm waiting for a response so we can help resolve this.Thanks,[redacted]

Review: Spotify has been charging my [redacted] monthly and I never signed up for them. I don't even know what Spotify is. Here is the letter I wrote them:

I have contacted you 3 times to let you know that you are charging my credit card $9.99/mo. and I have never signed up for anything. Since I have not received a response from you, I am now contraction the Revdex.com to take care of this. My name is [redacted] and my phone # is ###-###-#### if you would like to resolve this problem without getting a bad mark at the Revdex.com. You have charged me $9.99 from 8/*/14-12/*/14 thus far, totaling $45.00. My email is [redacted]. Please be sure to STOP and further charges and take me off of whatever subscription you have put me on. I expect a refund in full, and to never see charges on my [redacted] again. I am putting a complaint into the Revdex.com as soon as I finish this letter to you.Desired Settlement: I would at the very least like a refund in full of $45.00 and to make sure they don't charge me again. It appears that they put the charge through on the [redacted] of every month, so please make sure they don't charge January, and If they do, please refund that as well.

Thank you very much

Business

Response:

Hey,We'll get in touch with the customer and resolve the issue.Thanks,

Review: I discovered that we were charged $9.99 on 2/*/15 from Spotify US. Oddly, my wife nor I have ever used, signed up, let alone visited Spotify.com to provide our credit card information. I am in the process of communicating with Spotify to sort through the issue, however I am perplexed and deeply concerned why and how Spotify attained our credit card information.Desired Settlement: We would like our CC reimbursed, with interest as well as explanation of how and why our CC was attained and used.

Business

Response:

Hi,I'm in contact with [redacted] directly to resolve this.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received a response from the organization explaining why this occurred, what they are going to do to correct the issue, and have not explained how they are going to make up for the time and damages they have caused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have provided Spotify everything they have asked, several times to several different account specialists, and they continue to fail in finding the unauthorized payment, explain why it occurred, and have done nothing to correct the issue. Their offer of a phone call is worthless at this point as I have nothing more that I can provided them. I believe a phone number should be offered to anyone calling in with an issue and not having all consumer issues dealt with online. Further, I was quite put off by Tristen, the [redacted] who failed miserably at making the situation any better, and in fact further complicated and upset me as she completely ignored the information I provided her, receiving her responses like she never even read the facts I provided her. Overall, very unhappy with the resolution as Spotify continues to fail at reversing the charge and mostly, explaining how/why they made an unauthorized charge on my credit card!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,We have located and refunded the payment in question. I have been in contact with [redacted] directly and this case should now be resolved.Regards,[redacted]

Review: I am unable to login to my Spotify account because my [redacted] account is deactivated. [redacted] is asking for Drivers license, birth certificate and other personal data. Since I won't supply this, they will not unlock my account.I am being charged by Spotify for a service that I cannot access because I can't access [redacted]. I am getting auto responses to my emails. They have already debited my account this month.Desired Settlement: Refund. I have not been able to access my Spotify account to deactivate my service or update my email to continue the service. I cannot use [redacted] to login any longer.

Business

Response:

Hey!We will contact the customer and try to resolve the issue.Thanks,

Review: I have spent several months trying to find a way to contact Spotify once I noticed a recurring monthly charge on my credit card. On August [redacted] I sent the below email to the ONLY contact info I could find on their website which was their privacy dept. After two exchanges and providing them my details, they responded on August [redacted] (second email below) that they had 'found and addressed' the fraudulent user accessing my card and they would refund me in full for the past 10 (now 12 months). I now see that an August charge for $9.99 is AGAIN being posted by Spotify AND there is no refund received on my card even though Spotify stated it was processed on the [redacted]. I also contacted my credit card company today again and they raised a fraud alert for Spotify. The CC company still does not see any refund pending from Spotify.

----------------------------------------------Aug [redacted] TO SPOTIFY [email protected]:

My credit card is being fraudulently used for a Spotify monthly subscription.

I have been unable to contact Spotify so they may stop the subscription. I have searched the site and also checked iTunes as they recommend for subscriptions - there are none there.

I do not have a spotify account, I've never had a spotify account. Signing into get customer service on forum boards when I don't and never have had an account is crazy.

There is NO WHERE to contact Spotify to notify them that the account holder has fraudulently used my credit card for an account.

Please forward or provide me with a contact that I can speak to.

Thank you,

Amy Newman

-------------------------------------------------------------

On August [redacted] I received the response below from Spotify.

---------------------------------------------Aug [redacted] FROM SPOTIFY [redacted] Case #: [redacted];

-------------------------------------------------------

I have since reached out to them again 8/** stating that my card was just charged again for $9.99 and no refund has been received.Desired Settlement: I would like them to refund my account for every month (at least 12) that I was fraudulently charged for a service I did not agree to pay for.

I do not understand how a company can continue to get away with blatant disregard for customers being able to reach them. While trying to figure out how to contact them a great deal of similar complaints were found. I would hope that the Revdex.com can somehow enforce and protect the consumers who are randomly being charged for un-requested services without their consent.

Business

Response:

Hi there, I'll have a look and will get back to you!Thanks !

Review: company overcharged me for services. contacted [redacted] they are very disturbed by this incident. can't get to upgrade [redacted] prevention products for my computer because of this. tried to contact numerous times no answer. I need them to remove credit card information now. I am an in process of contacting a lawyer on this is issue. very poor service.Desired Settlement: remove credit card information refund all money and discontinue service so that I may continue to use my Mac and [redacted] uploads from reputable apps. resolve immediately or will contact lawyer and file suit

Business

Response:

Hey, We've got back in touch with the customer, explaining that her subscription was created via [redacted], rather than directly through us. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My [redacted] account is inactive. I talked to [redacted] and they said you we're responsible for the problem. I want the problem fixed immediately and my money returned . I cannot update anything on my computer or phone. Fix the problem. Now

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey, We responded to the customer with the solution to their billing. [redacted] are charging them, and therefore we are unable to cancel or refund anything. I've responded to [redacted] again with another reply reiterating the point that we can't modify anything to do with billing on her account, and she should be contacting [redacted]. Thanks

Review: They charged my debit card TWICE on the same day for my monthly subscription fee. The fee is 9.99 monthly, but again, they charged me twice.Desired Settlement: I want a refund from bring overcharged.

Business

Response:

We have refunded the customer the extra charge.Kind regards,Calvin

Review: I am trying to cancel the subscription and the web site doesn't allow me. I logged in with my username and password. When I try to cancel the subscription it was asking for a password again. When I enter the password I used to log in it says incorrect password. Then I tried to reset the password. When I click at the link to reset the password it says your session has expired. Therefore there is no way to cancel the subscription. There are thousands of complaints on their web site from users about the same problem. This was made intentionally to make almost impossible to cancel the subscription. Shame on you spotifyDesired Settlement: I need a refund for last month and cancelled subscription. My username is nmujanov

Business

Response:

Hey there,We'll get back to the customer now.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What kind of a reply to the case is this "[redacted]"

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not only that you didn't issue a refund, but yesterday you charged my card again. Apparently you have no idea what's going on in your company

[redacted] Transaction DetailsDebit Card Purchase ([redacted] Transaction ID #[redacted])

Nov *, 2015 Authorization to [redacted], Completed Details -$9.99 USDMerchant: [redacted],

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey, We will contact the customer and resolve the issue. Thanks,

Review: On 12-**-15, I clicked a link in an e-mail sent from Spotify to try their Premium service for 3 months at $0.99. I paid for the service using my [redacted] account. I was charged the full $9.99 instead of the $0.99 it was supposed to be. Also, the Premium was never added to my Spotify account. I filed a complaint with [redacted] and was eventually credited on 1-**-16. My [redacted] account was again charged $9.99 on 1-**-16 and my personal bank account was charged an additional unauthorized amount of $9.99.Desired Settlement: I want to be refunded the full amount and for Spotify to stop charging me for anything.

Business

Response:

Hi there, We'll respond to the customer right away. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been credited anything from Spotify like they said they would.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

We won't be refunding all of the charges. The customer knows the person the account belongs to, meaning we're unable to refund the payments. There are two [redacted] payments on the account, one of which we've refunded. If they would like a refund for the other payment, they'll need to contact either [redacted] or their card provider. The account is now on our free service, so they won't be charged again. Thanks,

Review: I paid for a $9.99 premium plan yesterday July*, 2013 and the service is not working on my smartphone and iPod Touch. They keep on telling me to reset my devices and I've tried that and the service still doesn't work. I've contacted this business through email and they are giving me a hard time. The number for this company ###-###-#### is just a voice message, and I cannot get to talk someone about my issues. I paid for something I cannot use. I am extremely frustrated. This is not the first time I've encountered an issue with Spotify. Last year I upgraded to the same $9.99 premium plan and they charged my credit card twice. I used my debit card this time to pay for this service because I am scared of getting ripped off. I know I just got ripped off once again.Desired Settlement: Work up to there policy standards or change them.

Business

Response:

Hey,

Review: The account that I pay for has disapeared and replaced with a limited free account. I have paid to the premium services. I have contacted spotify via both avenues. Their email service refers me to the online service, and the online service refers me to the email service. Called the number on fill with the banks billin only got a recording. Spotify has failed to provide me with the service for which I am paying, and to even offer an attempt to sovle the issue. The customer service is appaulling, and taking money with out providing service is theft.Desired Settlement: I would like to speak to a competent agent. and have my service reinstated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for an extended service with Spotify for a fee of $9.99, for once a month for this amount to be deducted from my bank account, and Spotify has been charging me a double fee of $9.99 per month, I have tried reaching them by phone, and email, the response by email is not helpful, it has not bought about any solutions, I have not found as of 3/**/15 any phone number that is helpful for me to contact Spotify directly , I donot want to cancel my bank card information to start another one, I have a lot of direct accounts coming out monthly, and this would be an extreme , for me to go through this process, when Spotify needs to stop stealing , from my account and reimburse me for the amounts taken out that I did not authorize I just want justice for the services that I did not order,Desired Settlement: I want a Billing Adjustment to bill for one service monthly at $9.99 as I had ordered, and a refund of the charges that were taken out of my account @ $9.99 twice per month, and a letter of receiving the notice of complaint , stating that the matter has been taken care of

Business

Response:

Hi,I have sent [redacted] an email directly regarding this matter and hope for a quick resolution.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]

[redacted] I thank you Revdex.com for assenting me with the complaint against Spotify, They did reimburse me for the additional charge, I had no response from them until you helped me, I THANK you soo much ,

Review: I SIGNED UP FOR A FREE TRIAL.. Canceled within 30days... Have been charged 2x and cannot find a link to deactivate. Also, in my profile it states that I'm currently using Spotify Free (but being charged) and that there is no payment provider connected. Also, the recepits that they have on file is from one year ago when I open the account previously. I don't use the Spotify and I never used it when activated a free trail. I also read comments of other users going through the same problem. I have printed out everything that can prove what I am saying.Desired Settlement: I need this account closed and deactivated and to be refuned in the amount of $20.00. ASAP

Business

Response:

Hi,

We responded to [redacted] via our contact form on [redacted] June 2014.

[redacted] has two Spotify accounts, one which is free and one which is Premium, this is the reason [redacted] would see a free account but still be paying.

We have advised we can close one of the account so [redacted] would be left with just one account.

We still haven't received a reply from [redacted] in this case (no.[redacted]) and hope to resolve this matter once we have a reply.

Thanks,

Review: I began incurring charges for a Spotify service I have not purchased on July [redacted] and August **. I contacted Spotify support on September [redacted] and requested the service cancelled and a refund for unauthorized charges. I received a first reply after only a few hours. I provided the requested information about all of my email addresses and have not since been given a reply or update to the ticket.Desired Settlement: I request the subscription terminated and a refund for both charges.

Business

Response:

Hello,

I was unable to find any previous cases from the customer, so I've contacted them directly to try and get some more information.

Regards,

Review: I Have gotin spoitify were u pay for it and I cant anymore so I canchelled my spotify but they keep on charging my card... There is no way of getting a hold of them. Can u plez help me.Desired Settlement: my want my money back and for them to stop trying to charge my card.

Business

Response:

Hey!We'll get back to the customer and try to resolve the issue.Thanks,