Spotify

Review: I am a student who qualifies for a reduced subscription fee of $5/month (normal subscriptions cost $10/month). I purchased a $10 prepaid Spotify card assuming it could be used as a $10 credit to my account and would be good for two months of service with the student discount. However, upon entering the card, it became clear that the card was not a $10 credit, but rather a 1 month prepaid subscription. The card says nothing about being a 1 month subscription, only that it is worth $10. Nowhere in the student discount terms and conditions are pre-paid cards specifically ruled out as a payment method, nor does the pre-paid card specify that it is a 1 month credit as opposed to a true $10 credit. When I contacted customer service to resolve the issue, I was handed off between three different reps who all gave me the same scripted answer saying that the pre-paid cards cannot be used with the student discount.

It was not clear from the terms and conditions of the pre-paid card and the student discount program that pre-paid cards could not be used with the student discount. Had I know this at the time of purchase I would not have bought the card. For future subscriptions, I have no problem using a credit card to take advantage of the discount but feel that I shouldn't have to lose $5 due to Spotify's unclear payment policy.Desired Settlement: I would like for an additional month of service to be added to my account in order to compensate for the month lost as a result of not being able to use the student discount with my prepaid card.

Business

Response:

Hi There,I will contact the customer directly and explain what's going on.Kind regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an email from customer service saying the same thing as before: "...the (student) discount can only be used with a paid subscription." This does not resolve my issue because my argument all along has been that gift cards are a viable way to pay for a subscription. Nowhere in any of the terms and conditions are gift cards specifically ruled out as a viable payment option for a recurring subscription. The language in the terms and conditions lead me to believe that I would be able to apply a gift card to the discount resulting in me buying a $10 gift card that I thought would buy me two months of service but instead only bought one.I'm not asking for a huge change of policy going forward. All I'm asking is for Spotify to give me an additional month of service to compensate me for being unable to use my discount with my gift card. Spotify customer service seems unable to comprehend this or do much of anything outside of refer me to the terms and conditions which I have already read multiple times.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,We'll get in touch with the customer and try to resolve the issue.Thanks!

Review: I [redacted] tried three (3) different times to stop the service with Spotify USA Inc. & when I went on their website I got the around (meaning the website would not let me &/or provide any part or information where on the www.Spotify.com website to goto if I wanted to cancel my service. After that attempt failed I called Spotify USA Inc. to cancel my service & three (3) different times every customer service representative (two females & one male) told me that if I want to cancel my service to goto their website, after I explained to each of them what happen & why their website wouldn't &/or didn't provide a way to cancel my service. All three (3)customer service representatives told me to still if I wanted to cancel my service to goto their website. I now have no other choice, but to apply for a new credit card. Spotify USA Inc. Ask for your credit card information & I [redacted] provided them with my credit card information. With understanding to get their service for a free trial I had to provide my credit card information & also Spotify USA Inc. advertise that I could cancel my at anytime. Before &/or after the free trial & now I'm left knowing &/or believing this to be false advertising by Spotify USA Inc. & also that their employees leave you helpless & frustrated. I [redacted] am asking for your help to make sure that Spotify USA Inc. Stop their false advertising & definitely to make sure that this does not happen to another person Thank you [redacted].2/**/15Desired Settlement: Spotify USA Inc. Took an total of $19.98 from me ([redacted]) so far. This I consider #3 on my list. Stop false advertising that before &/or after the free trial a customer can cancel at anytime. This I consider #2. Most of all (definitely) for Spotify USA Inc. To sign an agreement that this frustration & leaving a customer helpless will never happen again & when or if happens again to another customer. That they (Spotify USA Inc.) maybe punished &/or receive some type of punishment.

Business

Response:

Hi,I will contact [redacted] directly regarding this matter and look for a quick resolution.Regards,[redacted]

Review: I paid for a premium service and was billed but never received the service. The number you have listed for the company is not a real number. There is no phone number for customer service. I emailed at least 20 times back and for the and got zero results. They couldn't find my account, etc.... yet they had no problem to continue to take my money. When they did find the account they said I linked it to another account, which I don't even know what that is and even so, shouldn't I be receiving the service then: I NEVER received the service! I asked for a them to cancel all accounts on 2/** and they didn't. I asked for a refund- no refund. They billed my account for at least 7, possibly 9 months for $10.70 each month.

IF they are going to be a company they need to have a customer service phone number or they should be shut down. Their form of customer service is email and takes DAYS to even start to explain the problem. Terrible company - false advertising.Desired Settlement: 8 months refunded as of today. This could be more if they keep charging my card like they have been without my consent! $85.00

Business

Response:

Hey,We have responded to the customer and provided compensation for an account that was paid for but not used. Thanks,

Review: I stopped my trial period and spoke with someone at spotify finally after jumping through hoops for 2 hours. Well I was charged even after I was told that I wouldn't be this is fraud so many complaints that the same thing is happening to them!!! I want my 10.89 refunded. Tried calling the number that Revdex.com has listed for them and it's a wrong number. This needs to be fixed people are getting ripped off and I will take this as far as I need to to let people know that this is fraud and do not give them any [redacted] info!!!!Desired Settlement: Refund my money and stop my spotify like I was told that it was!!!

Business

Response:

Hello, We'll get in touch with the customer asap.Thanks,

Review: I received a notice that some of my passwords had been leaked. I went around to all of the websites I no longer use and deleted/terminated my accounts to keep my privacy.

Spotify is the ONLY company giving me a problem. They refuse to delete the account even though I have informed them several times that my passwords/usernames were more than likely used by other people now and any information Spotify may have on file is no doubt wrong or changed by someone else. I wanted the account terminated so it could no longer be used.

They refused to give me an option to close it through anything but email. I told them repeatedly, I cannot transmit my date of birth through email, I don't know that someone else won't read them. I asked several times for alternatives, and when I finally gave in and gave them my zip-code they said it was wrong.

I'm not surprised it is wrong MY PASSWORDS AND USERNAMES FELL SUBJECT TO OTHER PEOPLE'S USE.Desired Settlement: DELETE MY ACCOUNT. NO FURTHER CONTACT.

Business

Response:

Hello, We've already deleted the customer's account, so this issue has been resolved. Thanks,

Review: I have an account that I don't check often, but when I did check it last week. I seen that Spotify has been taking out of my account for that month. I investigated and look up previous months and seen that they have takING out of my account since july. My first attempt was calling the number to talk to someone, but it sent me to the website. I went to the website I don't know my login in but it has a link for [redacted] I click it and it takes me to an account which says it is a free account with my name so there is a community board I had to look on to see if I can resolve my compliant. The email they responded that I had an account but it was an free account and told me to send information that they were taking out the account, so I did the second email stating that they can't find the account in the process they take a payment again. So I sent card and transactions that they were taking out. The third and fourth email was stating that they couldn't refund no more than 14 days. Meaning only one payment will be refunded. I'm very unhappy that this mistake on they behalf can not be resolved if I'm not in the wrong and haven't use the premium service.Desired Settlement: Refund of all transactions

Business

Response:

Hello, We've responded to the customer, and will resolve the issue with them. Thanks,

Review: I have tried to cancel my subscription on multiple occassions via an email notification. They are claiming that they can't find the account related to the charge and therefore they cannot cancel. My credit card continues to be charged. They have asked me to provide a Transaction Authorization Code from my bank. My bank which provides the credit card is Bank of America and the card is provided by Visa. Bank of America has stated to me that they do not have a Transaction Authorization Code and that only the merchant has this code. I am trying to cancel the service and negate the charges but Spotify is not complying.

The business practice of making it this difficult to cancel a subscription and to continue to deduct charges from my account is what I think needs to be addressed.Desired Settlement: My desired outcome is to have the last charge refunded and to have the subscription cancelled.

Business

Response:

Hello there.

I have viewed the correspondence you have had with one of our advisors here.

I'd like to just quickly note for you that the Bank and the Merchant both have access to the Authorization code, we use this very often to track down accounts that people have lost and are still paying for.

By the looks of things, and taking into consideration the account we have of yours which isn't connected via [redacted], it follows that the most likely scenario is that the account you are currently paying for, was created through [redacted].

If you could send over the link to your profile page I can run a graph search and find the account for you.

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not create an account through [redacted] and see no reason to share my [redacted] profile with this business. I thought of one other possibility which could be related to a gift subscription but that was only provided for 6 months. That was bought in Dec 2012 and the the receipt clearly states that the service would convert to the ad supported version after 6 months. I don't believe Spotify is unable to cancel the subscription with the information they have. As a business practice you are simply making a cancelation more difficult in order to collect illegitimate subscription fees. I am not going to repeatedly call my bank to be told that they don't have access to the Authorization Code, which they say is only available to them when a transaction is pending.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,

We'll get back to the customer and try and resolve the issue.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

There were no illegitimate fees collected in this case. The matter has been resolved. The customer service rep [redacted] that initially handled the query was able to find the account using my credit card number. I am still perturbed that their policy makes it easy to start an account but not easy to locate when it comes to cancelation. Particularly the policy of asking for a transaction authorization code from the bank, which was not easily available. Allowing the use of a credit card or another identifier seems to be much more consumer friendly method. There are ample incentives to make canceling a cumbersome process and it is easy to pass the blame to privacy protection or lack of technological infrastructure. There should be equal attention to providing convenience in opening as well as closing an account. Thank you for addressing my concerns.

Sincerely,

Review: I created a Spotify account one day and not knowing how secure and legit Spotify was I created a random username as well as a random e-mail address.

I then, on my behalf, carelessly inputted my credit card information to try out the free 30 day trial. My phone then shut off and I was automatically logged out of Spotify.

I am concerned because I cannot log back in and my credit card number is Imputed on that account. I spoke to my credit card company to cancel the payment request but I was not able to as it is a “breach of contract” with Spotify.

In 24 days, my credit card account will be charged every single month for a payment that is unauthorized. I obviously contacted Spotify however as strange as it is, they do not have a phone number leaving me to submit a "Contact Form" that was more or less ignored.

I would like my credit card information taken out of spotify's system as well as a deletion of my unknown alias account.Desired Settlement: I would like my credit card information taken out of spotify's system as well as a deletion of my unknown alias account.

Business

Response:

Hello,

We were unable to locate a payment with the details we have been given in this case. I am emailing the customer via the given '[redacted]' email address to try and track down this payment.

The email will be sent from [redacted].

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT yet been resolved because:

[Your Answer Here]

I was told that I would be directly contacted to resolve this matter and I have not yet been contacted to give more information to locate the payment made under the alias username and e-mail address created for a spotify premium account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We managed to locate the account after the payment was processed, and we have refunded the payment made on this account. On request of the customer, we have also deleted the account. This should now resolve the issue.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently attempted to cancel my subscription for 9.99 a month with Spotify, in order to cancel I have to log in to my account on their website, well I had forgotten my password but still had access to my email listed on my account with Spotify. In order to reset your password you have to put in your email and Spotify is suppose to send you a password reset instruct. Well after 10-15 attempts to contact them to send the password reset I have gotten 0 response from this company. They apparently do not have a existing customer support number to speak directly with a representative , so my best bet was to fill out a support contact form which has be less than helpful and all but too frustrating. At this point I do not want a refund , I just want my subscription with them terminated so I do not continue to get charged each month.Desired Settlement: To have Spotify terminate my subscription and stop all charges to my current Debit card/checking account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying to cancel my subscription for six weeks. When you go to the website there is no direct link to cancel. I only found a link through the blog section. Then upon using the link I put in my username which it kept saying was not valid I can provide screenshots from the app on my phone where is says my user name is [redacted]. So since I could not log in it would not let me cancel. I tried several times with no luck. Finally I found a place where I could send an email. First they just wanted my username and the last four numbers on the card so I emailed them that. Then they responded saying they couldn't find the account. I stated I had screenshots and they asked for those which I sent. Then they wanted the first six numbers on the card that was used. I have not provided them because my bank says I shouldnt have too and that it didnt sound safe. There were also many spelling errors in the emails leading me to question if they are legit. Now the bank says they can cancel my card but not stop the payments from coming out. This is totally unfair to me as most of my bills are set up through auto pay and I should not have to go through so much just to cancel. I tried canceling last month before the payment was due on the [redacted] so they have already got me for one month of service that I did not want and I feel they are dragging this out to get another month out of me because the [redacted] will be here before you know it. Also they asked me to provide them with a phone number where they could contact me which I have now done in three different emails. They keep emailing back asking for the best time to call which I have already in two previous emails told them. Today I did again because once again they are asking for a time to call. I am fed up with this entire situation it should not be so difficult to cancel a service! I also provided them with screenshots fro the bank that had the account number on there and they still say they cannot locate the account.Desired Settlement: I feel that they should have to reimburse me for last month and cancel my services and never contact me again for any type of offers to come back to their services!

Business

Response:

Hey,We will contact the customer and try to resolve the issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've been trying to cancel my services with Spotify for over 3 months now and there's no contact number, no email address and the cancellation instructions are now true at all. I NEED my refund for the pass three months. It's really ridiculous that the site is saying that you can cancel at anytime but it's so untrue.Desired Settlement: I want the service cancel and I want a refund for the three months that I've been trying to cancel.

Business

Response:

Hello, We'll contact the customer asap. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Fraudulent billing practices: spotify has been billing me for a subscription I never ordered. Although I have an account, I do not have the premium service and they do not have my credit card on file. Also there is no way to get in touch with customer service to address this. The contact form is not available online and they do not have a phone number. There is also no way to delete my account.Desired Settlement: Refund for the last two months billed ($21) and deletion of account.

Review: I purchased a 60 dollar spotify gift card which was good towards a subscription for spotify premium for new and existing accounts. When I went to redeem it, being logged in, the only option was to purchase a 6 month subscription ($10 a month). My account is on a student discount, and 60 dollars is equivalent to 12 months of service. So basically I bought a 60 dollar gift card that is only worth 30.

Nowhere in it's terms and conditions for gift cards does it state this is only to redeem for a 9.99 premium subscription - and the "student discount" is still called "spotify premium" on their website. In all situations a consumer would not know that this does not work under their existing account.

I followed up with customer service and have not received a satisfactory response, first they told me to go back to the issuer and ask for a refund. Then since I couldn't get a refund from the issuer (who said it is spotify who needs to rectify), they offered 3 free months added on - this still puts me out 3 months of service I should have received.

After all this work, I am trying to go this route because I really do enjoy Spotify service, just not this treatment. I hope this can be resolved.Desired Settlement: I would like the terms and conditions modified so this doesn't happen to others. I would also like to receive either full refund or credit to my account, or be made whole in a way that reflects the value paid and my subscription status..

Business

Response:

Hey, We will get in touch with the customer to try to resolve the issue. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled my account months ago with spotify and they still continue to debit my account. I have tried to contact them and even go to their address since I work in downtown NY, but this is not their location. The phone number on the website belongs to a former spotify customer who has had the same issues with them. I have tried every avenue to contact them and I have not ever gotten a response. When I try to cancel it tells me to fill out a cancellation form which never populated on the website...they have 1001 situations to chose from but non of them have a resolution. Now I have to deactivate my credit card in order to stop them from trying to debit my account every monthDesired Settlement: Filing a lawsuit against a company by Revdex.com or other agency

Business

Response:

Hi there, Thanks for sending this over. We'll get back to the customer directly. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my service prior to them charging my account today and yet it said I was still signed up, I have printouts and screenshots of my prior cancellation as well as a second cancellation of today. I cancelled this account knowing I would not be able to afford it which is the option I selected previously and now I'm faced with insufficient funds fee from my bank with put me further in a hole.Desired Settlement: I would like a refund of the service cost $10.81 and a insufficient funds fee of $35, this was not a bank error but their service failing to cancel my subscription after stating it had been cancelled

Business

Response:

Hi there,

Review: In September Spotify charged my credit card twice for $9.99 each time. I disputed the charges through my credit card company and attempted to contact Spotify. THEY ARE NOT REACHABLE. All contact phone numbers go to unidentified or someone's personal voicemail. Their online contact forms require you to login or "register" - I am not a Spotify user nor do I want to give them any further information about myself. Two additional, similar charges have now appeared on my credit card in October. I have once again disputed the charges. I have left voice mail messages requesting a call back on two different phone numbers listed for Spotify even though the outgoing messages do not indicate what voicemail box has been reached. So, my complaint is two-fold: 1) They obtained my credit card information illegally and are now charging me for services I have not ordered and 2) their customer service practices make them unreachable for "illegally obtained" customers.Desired Settlement: 1. Stop billing me and "cancel" whatever subscription they think I have.

2. Call me to explain why this happened and how they are stopping it from happening in the future.

Business

Response:

Hi,

I will contact [redacted] directly and look for a resolution.

Thanks,

Review: Spotify began automatically billing my credit card after my free promotion was up after 90 days. I have tried unsuccessfully contacting Spotify to cancel my account and stop charging my account several times. Their phone number ###-###-#### directs you to websites that do nothing but direct you to other websites that give absolutely no help. There is no way to speak to a live person. I am now at wits end. I feel as though I am being robbed by this company on a monthly basis and have absolutely no way to contact Spotify.Desired Settlement: I would like my account be cancelled and notification from Spotify verifying same and no more monies taken from my credit card.

Business

Response:

Hi,I have contacted the customer directly.Thanks,[redacted]

Review: In August (Spotify Case # [redacted]:) I contacted Spotify to take advantage of their "Premium Student" plan, which would take 50% off my already existent "Premium" spotify Srvc. @9.99 (10.76 w/tax). Spotify offers a link to [redacted] in order that its users may prove that they are students, I'm unsure if [redacted] is within Spotify Services or a separate company. [redacted] asks for one or more verifications before the 50% deductions can be appropriated. -Current class schedule, Transcript, Registration recpt., official letter, or student ID. I sent both Student ID and Registration Receipt. [redacted] would still not acknowledge that I was a student. Many emails were exchanged, to no avail. Not one person either within Spotify or [redacted] acknowledged or changed my billing situation. I finally took a more firm handle of this situation in Nov. I recontacted both Spotify (who insisted I go through [redacted] and [redacted]). I did, and once again, after sending their requested documents, was told I didn't provide them with satisfactory proof that I was a student (Yet I did, with the same two documents I had provided previously). I let [redacted] know that I would contact your organization, Revdex.com, and magically, I was "approved." That was November *. I have the email. Within days, I was once again charged the full premium price of 10.76. I contacted Spotify and was told that they were having "issues" with their student services, then I was told that I would have to quit my Spotify services and rejoin. They terminated my membership and I was charged yet another 10.76 in Oct (twice in Oct), upon reapplying. I have contacted them numerous times and each time someone completely different replies to my email (email is the only way to contact them), and nobody that answers my email honors what the previous responder did to offer to help, which is minimal, at best. The last case number I have is Spotify Case # [redacted], discussing this with Spotify, several months after dealing with this issue, to no avail . I have all the correspondence and proof of them deducting the full price from my bank acct. The dates of them withdrawing funds from my acct since joining premium are as follows: Order ID Date Price [redacted] 2014-11-** $9.99 [redacted] 2014-11-** $10.76 [redacted] 2014-10-** $10.76 [redacted] 2014-09-** $10.76 [redacted] 2014-08-** $10.76 [redacted] 2014-07-** $10.76 [redacted] 2013-03-** $9.99 [redacted] 2013-02-** $9.99

I should have received this letter in mid August but due to the lack of decent customer support from either company, I only rec'd this letter from [redacted] in November (after threatening to file a complaint with the Revdex.com, yet nobody has honored to this day.) In addition, I was billed twice in November.

[redacted] Verification

Nov * To

me [redacted],

Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify.

Please click here to be directed back to Spotify to access your offer.

Kindest Regards,

[redacted] Verification Team

You are receiving this email because you submitted your information for academic verification to [redacted]. Your email address will not be added to any mailing list without your explicit request. You will not be contacted by [redacted] outside any requests for additional information in regards to your verification status.

[redacted] is located at [redacted] - www.[redacted].comDesired Settlement: I would like to be refunded 50% of everything that has been billed to me since mid August, as per their student agreement and offer, since I first provided them with documentation that I am a student. I would like the second charge of 10.76 (from having been billed twice) removed for November, and I would like to resume my membership at 50% off 9.99 plus tax (10.76) from December forward, as per their student discount. Since the middle of August, I have provided them with documentation 4 times. Thank you

Business

Response:

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [redacted] contacted me via email and as has been typical of Spotify, the response by Spotify to my situation (and numerous previous emails) is either completely ignored or has zero to do with my issue. It's as if nobody takes the time to actually read the complaint or problem. This was her response to me today. As you can see, it has nothing to do with my complaint and long-standing issues (since mid August 2014. It is now 12/**/14). I don't understand why they won't address my issues with any relevance to my situation. I have 36 emails between me, Spotify and [redacted] with the same exact lack of response or desire to straighten this out. I've never seen any customer service like it. Her reply, which has nothing to do with my complaint, again, as has been customary. I have enclosed pics of the number of emails between myself, Spotify and [redacted] since mid August, regarding what should be an otherwise simple issue, add me to the Student Premium, as I have already been accepted (after having had to haggle since Aug, on an error within your system), refund my money since finally being "approved" as a student (including 1.5 of the two payments you took in November), and continue my Premium Student @50% of the 10.76 that Spotify advertises. This is the way Spotify has been addressing my issues regarding their dysfunctional system, billing me twice, and my final Revdex.com complaint.[redacted]Today at [redacted] To me This message contains blocked images. Hi There,I'm getting in touch after having a Revdex.com complaint come through.I can see one of my colleagues has sorted you out with Premium until the [redacted] of January.Does this mean you're all sorted now?I await your reply, kind regards![redacted] Spotify Customer Support | **This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.ref:_[redacted]

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi There,I've read through the case history and believed the issue had been resolved for now.I will once again contact the customer and get this sorted.Regards,[redacted]Spotify Customer Support

Review: I noticed a charge for spotify on my credit card bill. I do not have a spotify account. Nor does the authorized user on my credit card account. I have never purchased nor used spotify. This charge is in error. I attempted to contact spotify. Their automated voice system directed me to their website. However, the website does not allow direct access to customer support to anyone who does not have a spotify account. I do not want to create a spotify account for the sole purpose of having these charges removed.Desired Settlement: I want the unauthorized subscription cancelled, all charges removed or refunded from my credit card account.

Business

Response:

Hello,We are unable to locate the payment with the information provided here, so we have directly contacted the customer for some further information.Regards,[redacted]

[redacted]Spotify[redacted]

Review: I have a subscription to Spotify's music streaming service and pay $9.99 per month. I have had issues with the mobile application working. This week, I again had an issue and logged out to try and log back in, but the program would not recognize my password. I requested to reset my password, but did not receive an email. I accessed the program from my desktop, which is always logged in and was able to click the account setting which took me to the account page. I saw they have an old/no longer valid email ([redacted]) on file for me. I was not able to change the email because it required the password and it would not let me change the password. It has my debit card information stored and would also not allow me to remove it. I have contacted the company 7 times in the last 36 hours via my valid email ([redacted]) without any response. I sent emails as well as a form requesting cancellation of service, but no reply.Desired Settlement: I want my Spotify subscription cancelled and confirmation that it has been cancelled sent to my new email, [redacted] or my home address within 7 days. I do not expect to be charged the monthly fee at the next billing date, which is May [redacted].

Business

Response:

Hey!We will contact the customer and try to resolve the issue.Thanks,