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Spotify Reviews (1295)

Review: Hi, for the month of February I was double billed by Spotify. I have contacted Spotify by email regarding the situation and also sent a screenshot of my bank history where it shows I was billed twice which they confirmed they received and still was not handled. I received 3 emails each email suggesting I have multiple accounts which is definitely not the case and the last email requesting information for my [redacted] page at which point I ended conversation with Spotify.Desired Settlement: I would like to be refunded $10.79.

Business

Response:

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Review: On March *, 2015 Spotify fraudulently charged my account $10.00. I have no subscription with them. I have attempted to contact them several times via email (there is no other means to contact them) and they have yet to resolve this dispute.Desired Settlement: I would like them to refund the charge made fraudulently to my account and delete any account information they may have on file.

Business

Response:

Hello,I have now contacted the customer with a solution to this matter. Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Canceled service and company did not cancel. I had to manually get into account and do it AFTER they charged my account AGAIN. CREDIT MY 10 DOLLAR FEE IMMEDIATELY!!!Desired Settlement: REFUND

Business

Response:

Hello, Prior to the dispute, we've already actively attempted to settle the complaint with the user. They're seemingly unwilling to do so, though. We have refunded the last payment made on their account. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The representative at spotify is lying. I engaged with business via email weeks ago about refunding the charge on my account. After weeks of not conplying , spotify charged me again. I emailed their company to cancel and was actively communicating with company to cancel and they charged me twice. They are committting fraud and are a comoany filled with thieves. REFUND MY MONEY!!!!! I CANCELED WITH THIS CRAP COMPANY AND THEY CONTINUE TO CHARGE ME .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We've refunded the user's payment and terminated their subscription, so they haven't been charged since. The user has been disabled after sending us a torrent of abuse, so they will not be charged again, nor will they be able to use Spotify. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Once again. Up toiyour scam artist tricks. So lets review - I requested a cancellation and refund of first charge before my card was charged a second time - the frauds at spotify decide to charge my card a second time so they could turn around and credit the second charge immediately when the first charge was the one in question. - I canceled WELL before second charge - nice little trick by the frauds at spotify to keep my account active to charge me a 2nd time in order for them to state that they fulfilled their obligation of "crediting me" I have proof via email that I canceled my account WELL before 30 day expiration. they continued to keep my account active so they could charge me twice and then quickly credit my last charge and say they did what they were supposed to do,. Instead, they dupe customers into signing up for "free trial" and then not cancel services when customers request cancellation

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Spotify is suppose to charge accounts one time per month for their monthly music subscription service.

Starting in October, Spotify began charging my credit card multiple times per month. Twice in October, three times in November and even though it is only December[redacted], they've already charged me four times.

I contacted their customer service, however they do not have representatives who speak to you over the phone and only offer email based service. A different customer service representative emailed me each time. The second representative asked me for my bank authorization codes. When I told them I responded by stating that not comfortable sharing the information and requested that they call me, given the likelihood of hacking. In her response, a third customer service representative then asked for my [redacted] timeline -- which seems irrelevant and made me even more suspicious.Desired Settlement: While I would like to continue using spotify, this recurring problem of being charged multiple times a month is problematic. Spotify needs to have better customer service as, I am not the first customer to experience this problem. [redacted]

Business

Response:

Hey,We will get in touch with the customer directly to try and fix the issue.Thanks,

Review: The site has billed me for a service which I asked to be terminated - the e-mail was ignored. There is no contract in place. There is no one to answer a phone. Is only an announcement that sends the customers to the web site.Desired Settlement: Stop billing and reverse the last unauthorized charge.

Business

Response:

Hi there,

I'm sorry to here there has been some trouble with yourself and Spotify.

I have had a quick look and cannot find any emails from [redacted] nor an account associated with that email.

Is there any other emails you could have used to email through to us and set the account up with, I'd be more than happy to look into this for you.

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This has nothing to do with the e-mail address.

The customer has a name, a credit card and a physical address.

You are attempting to charge a credit card of a person (myself), not to an inbox or email.

This is a poor excuse to say the least that you cannot find the e-mail address.

There is no live phone number where this can be discussed.

None of my e-mails have been answered. We have all the sent e-mails and server responses showing that they were received.

Please either contact me, based on personal details or provide a phone number where I can contact you and have a conversation with a person in USA.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

The complaint of this case was not handled properly by the company. The only e-mail they have sent, pretended that they do not know my e-mail. At this time, I have not been contacted by Spotify regarding complaint ID [redacted].

Thank you for your time and support.

Sincerely,

Business

Response:

I have reached out to this customer directly, however there seems to be nothing that we can do if they are unwilling to release information about the account, there is no record of their email anywhere in our systems.

Kind regards

Review: I signed up for Spotify Premium's one month free trial in late March, 2014. In late April, 2014 I went online and cancelled the premium service because I did not use it enough to justify the monthly cost. I used Spotify occasionally after this, but assumed it was the free version because I cancelled the premium service. I noticed on my credit card transactions this week that there was a charge. I looked back and had charges for May, June and July. Apparently when I cancelled it did nothing. I cancelled it again and saw the same thing I saw on their website the first time I cancelled. I emailed customer service and was told that they would refund July, but not May or June and that they would cancel my premium subscription which I had already cancelled both in late April, 2014 and on August [redacted], 2014. It seems that cancelling online doesn't work because I tried it twice and they still had to cancel it. I'm curious how many other people this has happened to, and how much money Spotify has made off of cancellations not going through.Desired Settlement: I would like a full refund. Total comes to $32.07.

Business

Response:

Hi There,

We are sorry to see this customer has had issues.

I've now responded to them directly requesting some further information so we can get this sorted.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spotify claims I never cancelled their premium service. I did cancel it online before the free period ended, then I cancelled it AGAIN when I noticed the charges on my credit card statement. They said I would have automatically received a cancellation email; I did not. They said they would credit my June payment, and the first rep told me he would refund the July payment. This means I am only out the May payment. This is close, but I asked for a full refund. I have no motivation to lie about this, and my computer skills and mental abilities are not so weak that I am unable to figure out how to cancel a service like this online.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi There,

I have issued two refunds to the customer, the second as a goodwill gesture.

I'm afraid I won't be able to offer any further refunds.

I have told the customer they can contact me if they have any further questions.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spotify will not provide a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a charge to my bank account thru my debit card which I did not authorize.Desired Settlement: I would like to get my money back. I do not know what this company is and I did not sign up for it. I would like a total refund of 20.97 back to my account.

Business

Response:

Hey,We'll get back to [redacted] and try to resolve this issue.Thanks,

Review: I am a paying customer who emailed Spotify customer service on 2/**/2014 needing assistance. I recently deleted my facebook account and was no longer able to login to my account. The customer service rep was able to unlink the account from facebook. However, he informed me that in order to transfer my playlists, he'd need to know my new username. I emailed him back right away with my username, which is [redacted], and also wanted to make sure my monthly payment that was taken out of my account last week was transferred to my new account. I waited two days for a response before sending a follow up email and never heard back. I then sent another follow up email the next day and still have no heard back. I have been without my Spotify service for over a week now. When I login into my new account, it has me as a non-paying customer, limiting my subscription. This shouldn't be the case as I have mentioned before, I am a monthly paying subscriber. I have found it very frustrating the lack of customer service and that there is no customer service number to call.Desired Settlement: I need to be able to login to my account with the username: [redacted] and have all my previous playlists transferred as well as my payment information.

Business

Response:

Hello,

Review: My spotify subscription has not worked since I going it on 11/**/13. I asked for a refund and they keep dodging my question. They keep offering solutions that do not work. There have been 11 emails back and forth.Desired Settlement: $10.60 REFUND

Business

Response:

Hi there,

Spotify charged my card for three months after I discontinued my subscription, and refused to refund the money. There was a class action lawsuit filed against them for doing this to multiple users in 2013, unfortunately, it did not go through. They refuse to address this issue, I would NOT recommend doing any business with them, ever, it is a rip off and they are swindling people.

Review: spotify charged my bank card on 08/**/15 for $9.99 I told them I cancelled my acct with them and only have a free acct they told me all these excuses about it being past charges I said no it is a current charge then they said well its from someone else's email turned to be my child's email I told them well she was not authorized and it didn't come from my acct give me a refund they said we cancelled the card from her acct but won't give a refund I said it is my money she's not an adult I did not get the services as you guys noted because I cancelled my subscription so give me my money they've emailed me all this stuff about I should ask my bank for a refund when they know the card was mine as I've paid for my subscription in the past with the card before I cancelled my subscription more importantly I didn't get the services so why would they be able to keep the money they said well we don't know who the card belongs too I said im filing a complaint they emailed me three times asking me for info I responded each time with the info and they refused a refund they don't even have a number you can call only an email [redacted] I want my money backDesired Settlement: refund of all charges to my card and I don't want my card info on their anymore

Business

Response:

Hi there, We will contact the customer and try to resolve the issue. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business told me because I know the person who used the card they won't refund but still I did not receive the services n it is my card whether I know them is not relevent u charged me for services I didn't receive

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,We'll look into this and attempt to resolve with the customer.Thanks,

Review: I discovered 2 charges on my Barclay Credit Card tonight. I contacted Barclay and they were unable to contact "Spotify". The number listed (###-###-####) does not accept calls and directed me to their web site, but I was still unable to contact them. The only way I found to contact them tonight was a complaint form but I had to set up an account just to submit an online request which I do not feel comfortable doing. The number you have listed for Spotify on your site on the previous page (###-###-#### went to someone's personal voice mail. I find this all very suspicious and un-professional that I cannot dial a phone number and talk to someone regarding a charge that they somehow got my credit card # which as of tonight is cancelled.Desired Settlement: I would like to cancel the supposedly 2 subscriptions that my credit card company thinks may be the charged next month. I was told by a supervisor tonight at Barclay that "Spotify" can still charge my new card and I need to some how cancel this membership or subscription.

I would also like to know how my credit card number was obtained for 2 purchases and third why there is no easy way to dial them and speak to someone regarding these very suspicious charges since this is the first time I ever heard of "Spotify".

Business

Response:

Hi there,

Thank you for your message.

We understand your frustration and we sincerely regret that this has happened to you. Allow me give you more information about your case and what we can do to help you.

We suspect that somebody has set up an account with us and has started using your payment details to carry out purchases without your consent. We want to find this account and block it, in order to prevent any further abuse and help you to get a refund on the unauthorised purchases on your name.

We have two ways of finding a Spotify account in these cases:

1) Through the account details (username, e-mail, etc.)

2) Through the payment transaction details (transaction date, BAC/TAC, PayPal Billing Agreement, etc.). Since you haven't created an account with us, we need to find the account in question through the payment transaction.

In order to find an account through the payment transaction details, we need:

If the payment was processed on your credit card:

The 'Bank Answer Authorisation Code', sometimes called the "Transaction Authorisation Code" (TAC), of a payment transaction to Spotify and the corresponding date on which this transaction was carried out. It is a unique 6-figure code that every transaction processed with credit card must have. Unfortunately the BAC / TAC code is not visible on your bank statement. You will need to contact your bank for this information. Please also confirm the last 4 digits of the card that was charged.

Could you please reply, for your safety and security to [redacted] with the subject line FAO [redacted]

Kind regards

Review: I've tried to cancel my subscription since March/April 2015 and they are still charging my bank account. There were 2 occasions where they drafted from my account 2x in one month. The initial subscription was suppose to be $.99 for 3 months, but they always took out $to.49/mo. I tried going online and following their guidelines to cancel. They didn't cancel, continued to draft from my account. I need all my money refunded.Desired Settlement: subscription cancelled and $71.86 refunded to me.

Business

Response:

Hey,We have checked the users account and can see that he has been paying for a Premium subscription registered on 2014-12-** until 2015-07-** at which point the user cancelled. There was a double charge in the month of April due to the user missing payment in March. Our system kept trying to take payment and was not successful until 2015-04-**. The payment for April was then taken on 2015-04-**. The last point the user used the account was on 2015-04-**. We have therefore provided the user a refund for the last 3 payments, due to the user not using the product they received. The user's subscription has been terminated and they will no longer be charged.We have responded to the user and awaiting response.Thanks,

Review: I have not signed up to be a member with Spotify.com. My credit card has been charged monthly, without being authorized to do so. I have filed a complaint with [redacted] that this was fraud, but they are unable to verify as well. There is NO customer service number to call to verify, to have credit issued back or to have this account cancelled.Desired Settlement: Cancel account and credit back charges that were billed to my credit card.

Business

Response:

Hey there,We'll investigate and get back to the customer.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is a very casual answer, when? I'd like this to be resolved immediately in a timely manner. Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Waiting on next credit card bill to show that this billing has been cancelled and not see any further charges.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,Awaiting customer's verdict once payment date has arrived to ensure charges have stopped.Thanks,

Review: My credit card statement has been getting charged $10.83 per month I found out without my knowledge until receiving my last statement recently. I spent 30-45 min. on internet trying to find phone number to resolve this matter. The phone number that is given next to the charge on my statement I tried calling first only to find that it is only an automated message saying "Congratulations, you have won a trip for 2 to the Bahamas". No actual live person, nothing, the phone call just automatically ended. There is no saved credit card info of mine in my login, the troubleshooting tips it gives you do not end up matching at all what it says to do when you go into your account, and I only find that there are hundreds if not thousands of people that have left comments of the same situation of getting charged and not being able to find any phone number or computer help that they need to resolve any kind of matter.Desired Settlement: I have already contacted my last resort, which was my credit card company to file a fraudulent case against them.

Business

Response:

Hi there,Thanks for sending the complaint over. We'll get back to the customer directly.Regards, Pawel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Signed up for Spotify on a free trial offer back in April 2015. Cancelled within the required time period so no charges should have been assessed.Desired Settlement: In my communication with Spotify I was given a one month refund of $10.74 on August **, 2015. The charges to our account totaled $32.22 which represents 3 monthly charges. I canceled with the time period and have a copy of the cancellation dated April **, 2015. Charges to our account which has since been closed due to the fraudulent charges were on 5/**/15 $10.74, 6/**/15 $10.74, 8/**/15 $10.74. My user id was [redacted] and my password was [redacted] The cancellation reference number is [redacted] (not sure what that number represents. I am requesting a refund from Spotify in the amount of $21.48 and will have to be sent by check since our checking account had to be closed.

Business

Response:

Hi there, We'll respond to the customer right away. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my service in October 2014. When I discovered in November I was still being billed, I cancelled 2 mores times. There is no available customer service number to contact the company. I had not received any feedback from the company until March 2015, when they contacted me regarding my automatic payment. At this time I contacted the company via email and they agreed to refund 2 months payments. I returned the email stating I had originally cancelled in October and 2 months reimbursement was not sufficient. This is the response I received:

"Hey [redacted]

Thanks for getting back to us.

When you previously cancelled, did you receive a confirmation email? As a goodwill gesture, we have refunded one further payment. The funds should appear in your account within 3-5 working days.

Let me know if you have any further questions."

At this point they have agreed to refund half of what they should. I feel this is negligient on there part. How can you continue to charge a person for a service they are not using?Desired Settlement: At this point I feel the company should refund all charges made to my account as a "goodwill gesture." No one should have to go through this much trouble to receive what they are owed.

Business

Response:

Hello,We are reaching out to the customer directly to further clarify the situation.Regards,[redacted]Spotify[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausea refund was given and when I asked for a specific response to how long the account had actually been inactive my email was ignored.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi there,I will contact the customer again to help resolve their issue.Kind regards,[redacted] - [redacted] - VIP Support

Review: In April 2015 I registered for a Spotify Premium account which is supposed to give me Ad-free, unlimited skips, high quality, offline streaming music at a monthly fee. I am supposed to be able to save the music in my library fo offline play back. I have been unable to save the music and when artists of my choice. After months and months of back/forth communication with customer support I was finally told that my account was corrupted and I should create a new one. I did and this did not solve the issue as I still have issues with saving my music for offline play back. Different Customer Representatives keeps emailing me without reviewing my case (#02964783) and asking me the same questions which I answered several times before. I am being charged every month for a premium service that I am not getting. It sometimes takes days before anyone gets back to me. I got so upset recently of being asked the same questions which seems scripted that I swore in my response demanding the issue be fixed and not ask me the same questions. I would like this to be resolved immediately and all the amounts I paid be refunded since I couldn't enjoy the service promised. Most recently I am now receiving a message on the App saying that I cannot save music unless I delete what is in my library.Desired Settlement: I would like my account issue be rectified immediately so that I can save the music I desire to my account for offline playback and all the amounts I paid be refunded to me since I couldn't and still can't enjoy the services promised by Spotify.

Business

Response:

Hey, We've responded to the user. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good day, I have been contacted by the business but have not received a resolution to date. Thank you. -----------------[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We've got back in touch with the user and are actively trying to resolve the issue with them. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and am currently communicating with the business to reach a satisfactory resolution. Thank you for your assistance in the matter.

Sincerely,

Review: I am trying to cancel the service with witch I did not authorize every month since 8/**, and 9/** I have been charged 10.71 on my card. I tried calling the number after searching for a number to cancel and It first answers about a contest and then if you dont want to win this cruise then they hang up automated. I tried to call back and it blocked me with a busy signal.Desired Settlement: I want my card refunded for the 2 months of spotify service or what ever it is. Music I think.

Business

Response:

Hey,Customer is being charged by an unknown account. Contacted customer in aid of retrieving information to try and find the account that is making the charges and stopping the payments.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined this music company named [redacted] and they promised me a premium account after one month of free service. I never got the one month free and now they're charging me for the premium service and I am still receiving the free service which is limited. I can't cancel the account because they have no way to cancel it.Desired Settlement: I want my two months of payments to them back and I want the account cancelled

Business

Response:

Hi there, We will get in touch with the customer right away. Thank you,

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Description: MUSIC DISTRIBUTION SERVICE, INTERNET SERVICES-MEDIA DOWNLOAD SERVICE, MOBILE APPS

Address: 45 W 18th St Fl 7, New York, New York, United States, 10011

Web:

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