Spotify

Review: I signed up for Spotify's free trial, and never authorized a subscription. I noticed today there have been two charges to my account for $9.99 each; one for this month and one last that I did not catch immediately. I tried to go into my account to cancel the subscription and I see that my account is still labeled as 'free'. I have stopped payment through my credit card and want my spotify account deleted to make sure no other charges. The issue here is that Spotify advertised a free service, then started charging me for it because I didn't cancel the 'free' service when there is apparently no way to actualy cancel the service or to contact directly Spotify to resolve any issue.Desired Settlement: I will not be paying the two charges that showed up on my credit card, and I want a guarantee from Spotify that my account or 'subscription' has been deleted or canceled and I won't be turned into collections for the charges. I would also like this issue to be investigated by Spotify, and for them to provide me an explanation for why this happened. I am concerned my personal information has been compromised; I'd like to be ensured (by Spotify) that this hasn't happened. Alternatively, if my personal information has been compromised, I would like Spotify to take whatever action is needed to repair the damage caused by this.

Business

Response:

Hi there,

I have had a look into your account under the email [redacted] however can only find a [redacted] account with a 7 day trial on it, it could be the case that you have created an account under another email address. If you could provide me with any alternate email addresses that you use I would be more than happy to look into this for you.

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have only one email address which I've already provided, and yes I did use my [redacted] login; my login is the same email address there. I never used any other login. I never authorized any charges, yet I have two charges on my credit card for 9.99 from 'Spotify USA'; one posted on 8/*/14 and the other on 7/*/14. both have as description this: ###-###-#### NY [redacted] US. I want you to explain this. I've had to cancel my credit card number and also have deactivated my [redacted] account out of fear my personal information has been compromised. I realize this would be nice if I simply created another account and am confused, but I did not and am not. I want an explanation for how this happened and what is going to be done to resolve this problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I've looked through my email and spam and all I have is a bunch of junk email from Spotify advertising new music or whatever; there's no receipt. you're going to have to look it up by my credit card number

call me at ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi there,

That's no problem, could you let me know the time zone you are in and a suitable time to call this week.

Thank you

Review: I cancelled my premium trial the day before it was scheduled to automatically renew and the day after it was originally supposed to renew I got charged the $9.99 to my account even though I had ALREADY cancelled it AND gotten the confirmation of cancellation email. I see many MANY other people are having the same problem and it's not being fixed and I want this to be made right or Spotify will permanently lose my, and all of my friends and family's business.Desired Settlement: I would ideally like to get a refund for the month I didn't agree to pay for and not have any problems in the future if I DO decide to come back. I think there should be a phone number that humans can call and speak directly with other HUMANS rather than all of this email, taking days to answer one another [redacted]. PLEASE make this right.

Business

Response:

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Review: I have contacted spotify and they have never emailed me back and there is no number to reach them at. I was changed for services that I did not authorize. I would like a refund and someone to follow up with me.Desired Settlement: I would like to be refunded for using this service. My Service provider sprint told me to reach out and I have never heard anything back and would appreciate if someone follows up with me.

Business

Response:

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Review: My son downloaded a "free trial" for a music download. He states that he quit using it after the free trial. He states that he deleted the app and also he does not even have the phone that he loaded it on. He states that he never placed a credit card number in an account for Spotify to use. I never gave my permission for this company to bill my credit card. I normally catch erroneous charges quickly, but have been using this credit card a lot for reward points. When I saw the recurring charge of $9.99 per month I tried to call the company, but it immediately refers you to there website that you can not maneuver(especially when you do not know where this account came from). I immediately called my credit card company and reported this as fraudulent charges and they credited me back 3 months charges. I then contacted the company by writing a letter. I received an email reply that they did not have an account under my name, so I submitted my boys email. They emailed me an stated that it was his account and that there was some usage on it. On the e-mail there was no phone number to contact the person responding to me, which I find poor business practice. I spoke to my son who states he deleted the app from his phone and has not used it. I really do not like the deceptive tactics this company uses and I DID NOT give them my permission to bill my credit card. They stated in an e-mail that they would not credit my money back. The charges would amount to $49.95 and I would like to have that money back. I hate these deceptive tactics and very sorry that I missed the monthly billing for 8 months. Any help with this issue would be appreciated. [redacted]Desired Settlement: I would like my $49.98 refunded and for the business to be made accountable for their shoddy business practices. The inability to contact this company by phone is unacceptable.

Business

Response:

Hey,

Review: They are unavailable, except by participating in a public forum.

I pay Spotify $4.99 per month to maintain a music streaming service. It apparently connects through my [redacted] account. I blocked all third-party [redacted] apps for privacy issues yesterday, and since then my Spotify will not work. I located an email address, which sent me an automated reply directing me to "Tweet" them my issues. I do not wish "follow" "[redacted]," and I cannot send them a personal message on their [redacted] without doing so. The only method of communication they have is public communication, and I do not want to do so. They do not have a phone number listed available. This is unacceptable. The email I received read"Hi there,

Thanks for getting in touch.

Here's what we got from you:

I locked down my [redacted] for applying to law school, and now I cant access spotify. It says I need to visit a [redacted] page to fix it but it doesnt work

If you have a question about Spotify, your first stop should be the Spotify Community http[redacted] for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http[redacted] The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team [redacted] for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our [redacted]:

https:[redacted]

Kind regards,

Spotify Customer Service Team

ref:[redacted]Desired Settlement: I also want them to fix my Spotify service.

Business

Response:

Hey,

Review: I have canceled my account 3 times. It's says it canceled but I was charged. I went back in and canceled and it is won't stay canceled. There is no option to remove my credit card. I feel very vulnerable when there is no way to stop this from happening. I feel like they take your card and won't let you cancel or remove it. There are no options. Will tell everyone I know to be careful.Desired Settlement: Refund and cancel and allow me to remove my credit card.

Business

Response:

Hi There,I will contact the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Review: Dear Revdex.com Team,I am being charged on my CC by Spotify.com. However, I have never availed their service nor registered with them. I have tried the following:1. Contacted the number on my CC statement for this business, but the automated VM at this number asks me to go online.2. I went online where I need to submit a form, but in order to submit a form, I need to log into my account. I have never created an account, so there is no way I can log in. I even tried using the "forgot password" feature, but it does not recognize the only email that I use, which means that I do not have an account with this company. 3. I did not even know who they were - only after seeing a charge on my card did I google them up.4. I did contact my CC firm to cancel these charges, and will change my CC so they don't charge me. But these charges were completely unauthorized.Desired Settlement: I wanted to inform Revdex.com of their practice and if there are other similar complaints against this merchant, then mine is not a one off case, but a wrong practice by this firm.

Business

Response:

Hello,We will contact the customer directly to investigate this issue further.Regards,[redacted]

Review: Contacted company and told them that I had been ill in the hospital or the previous week and did not get the chance to cancel my premium membership before it ran out. Asked for a refund as this transaction turned my bank account negative. Never heard anything from themDesired Settlement: I would like them to cancel my premium membership and refund the money

Business

Response:

Hi,I have been in contact with [redacted] directly. We have located the Spotify account in question and can confirm the subscription is cancelled and we're in the process of refunding the payment.This matter should now be resolved.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been getting doubled charged for my premium account since august 2013, I just now noticed, when I contacted them they responded right away saying that they had NO records of me canceling my other account. Well, I have the emails from 2013 saved and they employee stating multiple times that he was going to delete my account and I was going to have to make a new one.Desired Settlement: I would like to be reimbursed of my 27 months of $9.99 payments.

Business

Response:

Hello, We've reached out to the customer. Thanks,

Review: My teenage daughter has had Spotify for awhile, I paid for her Spotify through my [redacted] account. Now that she is older, our situation has changed, I needed to change our account or cancel. I have emailed Spotify numerous times under my daughter's account info to have them stop payment through [redacted] to no avail. I told them to please contact me under my email or my , and they have not. I have noticed that many people complain about this issue. You try and cancel your subscription and they ignore your emails, and have no number to talk to anyone. This company is worldwide, but with very poor service. I've had to close my [redacted] account just to stop the charges. I have been trying to contact Spotify for a year now about this issue. Spotify only seems to respond after the Revdex.com has been contacted, so here I am. If you are a customer, and you are having issues with this, please don't let them keep taking your money.Desired Settlement: I would like the charges for the past 6 months that were charged to my [redacted] account to be refunded. $9.99 x 6 = $59.94, and to cancel that subscription. I will provide further info when Spotify/Revdex.com needs it.

Business

Response:

Hey,

We'll get back to the customer and see fi we can resolve this.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received an email from Spotify, notifying me that they need more information in which I replied with most of the information that they needed. Now waiting for Spotify to see what they will do. Thank-you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey,

The customer got back to us with the correct information, and we managed to find the account. I have processed a refund for the previous 6 months. Will get back to the customer now, informing her of this.

Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I attempted to unsubscribe from Spotify back in March. I sent an email requesting to not be charged the $9.99 fee. There was no way for me to contact by phone because they do not provide a number. I have sent at least three emails to this company from the email address [redacted]. I have been charged every month since April for this service and I want a refund for every charge. I was charged $9.99 on 4/*/15, 5/*/15, 6/*/15, 7/*/15, 8/*/15, and now I have another charge pending as of today, 9/*/15.Desired Settlement: I want a refund of $59.94 and to no longer be charged by Spotify.

Business

Response:

Hey,We have currently located an account, however there are no payment details attached to this account. We will contact the customer and investigate the reason as to why [redacted] is being charged. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I rejected the response because I have not been contacted and was even recently charged after receiving an email from them before writing the complaint confirming that they would not charge my cars again. I can provide proof of every charge so I'm not sure why they're not locating it

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Spotify contacted and said they would only refund the last charge. I asked them 6 months ago to cancel the subscription. I am in the midst of contacting them back to confirm that I tried contacting them 6 months ago. I do not want to close my complaint until my issue is resolved with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey, We're aware that the customer doesn't find our offer satisfactory. We the user originally got in touch with us, it wasn't to cancel their subscription but to change their subscription to a cheaper price. When we outlined why they were paying the original price and how to get the cheaper price, they didn't respond. For that reason, we aren't able to refund more than the most recent payment. We hope that makes sense. Thanks,

Review: I signed up for one month of Spotify and I canceled it afterwards. This was roughly September 2013. My account has been charged every month since despite the fact that I canceled the service.Desired Settlement: Full refund past 1 month of service for a total of $59.94

Business

Response:

Hi there,

If you could provide or forward the cancellation confirmation email to [redacted] with the Subject line '[redacted]' I would be happy to refund you the money.

Could you also send me the username associated with your account.

Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter will be resolved once I receive payment for all unapproved charges. I have sent them an email at their request.

Sincerely,

Review: I signed up for the SPOTIFY FREE TRIAL to try for 30 days and was charged $9.99 for 2 months (Jan/Feb 2014) for a total of $19.98 debited on my bank account. I looked into my profile/account before the free trial subscription expired but there is no way on the account for me to cancel before the trial period because the subscription status account still established me as using SPOTIFY for FREE. I called their number (###-###-####) which was on my bank statement to cancel my free trial period but all I got was a recording for me to access them thru their website. I called their number in January when I saw the charge on my account and I called them again in February when there was another charge that appeared on my bank account. According the their HELP section, to cancel go to subscription page and manually cancel which is not on my account. My subscription page does not have the selection that I need to cancel my subscription. I did not sign up for the unlimited or premium subscription. The user name on the account is : [redacted]Desired Settlement: I would like SPOTIFY to refund the amount of $19.98 taken out of my bank account and cancel my free trial. Thank you.

Business

Response:

Hi there,

Review: I purchased a three month code as a gift for my father for Father's Day. He never received the ecard or code and I never received a confirmation email. My account was charged and no services were delivered.Desired Settlement: Based on their poor customer service I would like a refund to my credit card of 29.95 instead of attempts to resend the gift code.

Business

Response:

Hey,

We'll get in touch with the customer and solve the issue.

Thanks,

Review: I'm so annoyed. I put a ticket in in July and am still getting charged monthly. I NEVER paid for premium nor do I have access to a premium account. I never wanted premium nor have I EVER used premium. In fact, if you research my account, you will see that I have no access to any premium account nor have I ever had one. I want a refund for THE ENTIRE AMOUNT that you have charged me! FROM THE BEGINNING OF TIME. My bank will only research as far back as January, but they were definitely charging me in January. So $10/mo for at least 8 months. They are charging me for a service I NEVER SIGNED UP FOR and NEVER USED. As they are impossible to communicate with, I've had to CANCEL my card just so they would stop charging me.Desired Settlement: I would like a FULL refund of all money they have extracted from my account. AND all bank fees (2 overdrafts) that have incurred due to this.

Business

Response:

Hi there, We will contact the customer and try to resolve the issue. Thanks,

Review: I had a very unpleasant experience with Spotify. They have been charging my expired credit card since December 2014. They claim they cannot refund charges because they are 1) too many days past or 2) my card is now expired. But they have been charging my expired card using a recurring token for more than half a year. They stopped responding to my emails when I called them out on charging the expired card on file but refusing to refund because the card on file is expired. Their business practices are very poor. I saw that in my Spotify account online it acknowledged that my card was expired but still kept charging it. I had to call my credit card to put a stop payment.Desired Settlement: I would like refunds on the charges Spotify has made on my card since it was expired in Dec. They have lied to me repeatedly in my interactions with their customer service about what they could or couldn't do.

Business

Response:

Hey there, We'll contact the customer as soon as possible. Thanks,

Review: I signed up with company and was advised at anytime I can cancel the service. I was not satisfied and tried to aattempt to contact the company on several accosions to cancel as well as send a contact form to cancel. When I call the number ([redacted]) provided it is only a recording telling you to go to another page that would never load up. I requested to cancel and on several occasions they tried to charge my card and everytime I received an email I attempted to contact them once again to avail. They have now charged my account 9.99.Desired Settlement: I would like to have a credit in the amount of 9.99 credited back to my account. Thank you

Business

Response:

Hello,

We contacted the customer after locating their account and offered them a refund. We've now processed this refund, and it should be with them within three to five working days.

Kind Regards,

Business

Response:

Hello,

We contacted the customer after locating their account and offered them a refund. We've now processed this refund, and it should be with them within three to five working days.

Kind Regards,

Review: I've been trying to find a way to get in touch with Spotify by phone but they apparently have no phone number for customers to call directly when facing issues not addressed on their website. I signed up for the 30-day trial which was up yesterday, so yesterday I attempted to log into my account to cancel the service before the 30-day trial period was up. I would try to log in using my password and the system didn't recognize my password. So I attempted to log in through my Facebook account - it took me through the prompts to log in on my FB and after logging in I'd be returned to a screen with an error message. So then I tried to get a password reset e-mail sent to me. When I entered the e-mail address, a screen would come up saying that I was logged in through my Facebook account and would have to reset my password by going to the Facebook site! So I couldn't log in, couldn't reset my password, and couldn't send any kind of helpdesk ticket because the only way to contact Spotify helpdesk is if you're logged in. I can't begin to describe to you how intensely frustrating this was.

I want to cancel my services and need the $9.99 charge being pushed through my account right now to be refunded. I cannot afford it at this time and was unable to cancel within the alloted 30-day period through no fault of my own - I cannot help if your system is having issues when I'm trying to log in to make required adjustments to my account.Desired Settlement: I just want my money back and would like to have a password reset sent to me so that I can go online and cancel the service. I'd like someone to call me right away to figure this all out, I really need my money back. This company NEEDS to set up some kind of system where people can reach them BY PHONE if there are issues. Either that, or find some way for people to reach you online whether they're logged into their accounts or not. I can't be the first person to have this problem, and people shouldn't have to send messages through Revdex.com just to make initial contact with you. Thanks.

Business

Response:

Hi There,

Review: Spotify Advertized 99 cents for three months of premium with "no restrictions" Then denied it to me for being an existing customer The ad is here but I took a picture of it incase they change the ad

[redacted]Desired Settlement: I want my 3 months of premium for 99 cents like prmised

Business

Response:

Hey,We will get back to the customer and help fix the issue.Thanks,

Review: Spotify is charging my credit card without my consent - although I was supposed to be getting a 'free" trial. Their website is intentionally opaque and confusing about how to reach them to stop the charge. I have had to get them blocked by my credit card, but I also want to lodge a complaint so that they will quit attempting to charge me.Desired Settlement: refund all charges for last 2 months from Spotify.

Business

Response:

Hi,We've reached out to the user. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I still do not actually have the money refunded, but expect it credited to my account shortly.

Sincerely,