Sprint Corporation

We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** cited her dissatisfaction our assessing a $25-per-month equipment charge to her Sprint account for a device that she obtained at a discounted price pursuant to a promotion
offered by one of our third-party retailersMs*** requested that we remove the additional charge from her account and refund the amount she has already paid toward the charge
We regret any misunderstanding that may have occurred regarding the terms of the referenced promotionOur Marketing department works diligently to ensure that our website and marketing materials are accurate and contain information that will allow customers to make informed decisions regarding Sprint services and productsWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide
During our February 26, 2016, discussion with Ms***, we explained the information outlined aboveWe also explained that, based on the terms of the referenced equipment upgrade promotion and her chosen rate plan, the disputed charge is valid, as her rate plan was designed for customers choosing to obtain devices with one of our lease or Installment Billing agreementsWe further informed her that, while we regret that the details of the monthly charges may not have been fully explained at the point of purchase, we are unable to remove the disputed charge from her Sprint account due to her opting to obtain her device at a discounted price
Ms*** indicated her understanding of our response but, due to her not being advised in advance of the disputed charge, requested that we allow her to return the device to us and that we remove associated term agreement from her accountWe agreed to honor that request, contingent upon our receiving the device in our possession, in good working condition, within the next daysMs*** accepted our offer and confirmed that her issues have been addressed and resolved to her satisfaction
We appreciate Ms***’s feedback regarding her experience with our third-party retail and Customer Care representativesThe details she provided will be forwarded to the appropriate managerial staff empowered to make changes in those areas
We regret any inconvenience these matters may have causedIf Ms*** requires additional assistance with these matters, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
*** *
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I received no letters from Sprint, the information they're provider is inaccurateIf the issue is unresolved here I'll consult with my attorney nextThey'll pull all the records, phone recordings, etc needed for this caseHow can you contact a number you disconnected? Please! Sprint is a nuisance an a very slanderous companyIsn't my case under collections btw? I'm happily with another company and Sprint still a nuisance to meI'm asking for them to remove the falsified debt from my credit file so I can be over and done with themFree if Sprint that's all I'm asking
Regards,
*** ***

Hello,Please close this complaint as resolvedMy issues were addressed and the problem rectified.Kind Regards, *** ***

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms*** states that she has two defective devices and has been unsuccessful at getting them replaced through Sprint. As a result, she is requesting that Sprint replace her defective phones without her having to pay another activation fee or a restocking fee We regret that Ms***’s experience with her devices is falling short of her expectationsSprint does not manufacture any device that is associated with our service and we are not responsible for any defects of the manufacturer. However, should customers experience device issues, it is necessary that they visit a Sprint service and repair center to have their device tested and/or repaired at no additional charge while they wait, as long as the device is repairable and they subscribe to our Total Equipment Protection program. Alternatively, if the device is still within the limited one-year manufacturer warranty period, a customer may send the defective device directly to the manufacturer for repair or replacement under the provisions of the manufacturer’s limited one-year warrantyIf the device is replaced under the provisions of the manufacturer’s limited one-year warranty, it will be replaced with a reconditioned device of the same model During our discussion with Ms***, she confirmed that she has received a replacement device via her local Sprint service center and her issues have been resolved. We regret any possible misunderstanding regarding the warranty options on her accountAlthough we were unable to identify a Sprint billing error regarding this matter, we applied one-time credits totaling $to the account as a gesture of goodwill, and to bring closure to this matterMs*** expressed her satisfaction with this resolution. We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If Ms*** needs further assistance with this matter, she may contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Analyst

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Boost Mobile Inquiry Sprint Case ***
To Whom It May Concern: Sprint’s Executive & Regulatory Services department is in receipt of the above-referenced inquiry of Ms*** *** regarding our Boost Mobile productWe appreciate your assistance in bringing our customer’s concerns to our attentionIn the information provided Ms*** expressed her concerns with her experience with our Customer Care department while attempting to activate new equipment and a SIM card. She indicated she wanted to port her number and sign up for new services with Boost Mobile. As such, Ms*** requested a free month of service, a $credit to offset the device she purchased and an apology. We regret any issues Ms*** may have experienced while attempting to address her equipment concerns. After review of the information provided in the inquiry we verified that Ms*** is not actively using our service. We appreciate her feedback regarding these issues and will ensure that her concerns are shared with the appropriate managerial staff We attempted to contact Ms*** on January 11, 17, and 31, 2018, via e-mail and at phone number ending with ***. Unfortunately we have not received any response from her. In addition, we also sent her a letter via the U.SPostal Service on January 31, 2018, asking her to contact us directlyWe welcome her to contact us at her earliest opportunity if further assistance is needed. On behalf of Sprint, I apologize for any inconvenience that Ms*** may have experienced as a result of these issues. If she has any questions regarding these issues we invite her to contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, LaTaushia LExecutive Services Analyst

December 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** Account - None Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced complaint of *** **. Thank you for forwarding our customers concerns to our attention. According to the information provided, Mr** is requesting assistance unlocking a device. Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of days We confirmed an iPhone 6s was previously activated on a phone number not belonging to Mr**. Unfortunately, the iPhone 6s does not meet the above criteria for unlocking. We are unable to provide the exact reason as Mr** is not the account holder During our conversation with Mr** on December 22, 2017, he indicated he purchased the device from an individual on Craig’s List. We suggest he contact the original owner of the device for more information We appreciate Mr** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. If Mr** needs further assistance regarding this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

June 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** filed on behalf of Sprint account holder, Ms*** ***. We appreciate your assistance in bringing our customer’s concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the level of customer service provided by our representatives during his recent equipment replacement interaction, citing that, because we did not disclose information related to a manufacturer’s recall, he accepted an early device upgrade instead of having the opportunity to upgrade to a newer device model later this year, pursuant to the terms of our iPhone Forever promotion. As a result of his subsequently learning that he could have had his equipment issues addressed by the manufacturer without affecting his scheduled upgrade date, Mr*** requested that we return his previous device to him and restore his previous upgrade eligibility date or allow an early upgrade when a new iPhone device model becomes available We appreciate Mr***’s providing details of his experience with our service and repair representatives. We are continually striving to improve the level of service provided by our employees. Please be assured that we value customer feedback and that this information has been forwarded to the appropriate management teams for further review. We regret any difficulty Mr*** may have experienced with his malfunctioning Sprint equipment, as well as any possible misunderstanding that may have occurred regarding his device replacement options. Our records reflect that, on April 29, 2016, Mr*** took his malfunctioning Apple iPhone Plus device to one of our service and repair centers due to a camera issue. Because our representatives were not able to repair that issue, we provided the options of filing a device replacement claim using his Total Equipment Protection (TEP) option with a $deductible or accepting a new lease agreement with another iPhone model, pursuant to the terms of our iPhone Forever promotion. Our records further reflect that Mr*** chose to upgrade his device to avoid the TEP deductible and that he selected an iPhone 6S Plus handset but that ,on May 5, 2016, he returned to the point of sale to dispute that action, citing that the manufacturer had recalled his previous handset model. As such, he attempted to retrieve his prior device and reverse the equipment exchange. Regrettably, his previous device had already been forwarded to our warehouse for recycling and could not be returned to him During our discussion with Ms***, the account holder, on June 24, 2016, she authorized us to speak with her son, Mr***, to address his reported concerns. She also permitted us to allow him to make changes related to this matter, on her behalf. We then spoke with Mr*** on the same date and provided the information outlined above. We informed him that, while we are unable to identify any error on the part of Sprint related to the options provided to him, we are also unable to guarantee when we will release a new Apple device model. However, if we do so prior to the satisfaction of his current 12-month lease commitment, we will be happy to review his request with him and his mother at that time, contingent upon his also providing confirmation that his defective device was included in the manufacturer’s recall. Mr*** accepted our offer and advised that he would forward the requested information to our office by no later than June 25, We regret any inconvenience these matters may have caused the ***s and are pleased that we were able to address Mr***’s reported concerns to his satisfaction. If we can be of further assistance with these issues, Mror Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Linda WExecutive Services Analyst

April 13, ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***
Account XXXXX***, *** ***
Case ***
To Whom It May Concern:
On March 30, ***, Sprint received an inquiry submitted by your office on behalf of ***
***According to the information provided, Ms*** is disputing the installment agreement associated with her accessories, stating that she was advised that they would be freeWe appreciate your assistance in bringing Ms***’s concerns to our attention
We regret any confusion regarding the accessories billed to Ms***’s accountOn April 8, ***, we contacted Ms*** to discuss her concerns in detailAlthough the installment agreement is valid, we agreed to cancel this agreement with the return of the car charger and Bluetooth headset in an effort to resolve this matterWe sent Ms*** prepaid return kits to facilitate the return of her accessories and have canceled the associated installment agreement
We regret any inconvenience this matter may have caused Ms***If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Susan F
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The issue has been successfully resolved by the business
Regards,
*** ***

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** M*** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, submitted on behalf of *** ***. We appreciate your assistance in bringing our customer’s concern to our attention. In his inquiry, Mr*** states that his phone number ending in *** is being spoofed by an unknown person. He asserts that numerous people have contacted him because they missed a call or received a text message from his phone number, but Mr*** states that he is not placing these calls. He requested that Sprint stop the unknown person from spoofing his phone number and email him a record of all the calls placed from his telephone number. Sprint has reviewed Mr***’s complaint. Based on our investigation, we are unable to ascertain any wrongdoing by Sprint or Sprint personnel. This matter may be the result of Caller ID "spoofing" whereby a caller deliberately falsifies the information transmitted to the Caller ID display to disguise their identitySpoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity. The Caller ID feature is sometimes manipulated by someone who masquerades as representatives of banks, creditors, insurance companies, or the government While we regret the inconvenience Mr*** has experienced regarding this matter, we are, respectfully, unable to prevent third-parties from spoofing his telephone number. Additionally, we are unable to email call detail information due to security purposes, but Mr*** can review his call detail records online at sprint.com. However, we note that spoofed calls will not appear in his call detail records because the calls were not actually placed using Mr***’s Sprint service If we can be of further assistance, we can be contacted by calling the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely Alethea BExecutive Services Analyst

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** T*** Sprint Account XXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advises he was offered a $retention credit if he upgraded his phone via our website. He also states that the payment he remitted online was not applied to his equipment. And last, he advises that he received an invoice reflecting a phone charge, and that his equipment payment was applied to monthly chargesTherefore, he is requesting that we review this matter and remove the equipment charge. Our records reflect that Mr*** placed an order for a phone via our website on December 27, 2016, and remitted a $payment. Because the payment was reflected on the December 29, 2016, invoice, the charges were lower. However, the phone charges appeared on the following invoice dated January 29, 2017. We confirmed that one of our representatives offered and applied a $retention credit on December 26, 2016. Our records do not include an offer for a $credit. During our conversation with Mr*** on February 9, 2017, he advises that after several calls to customer service, his issue was partially resolved, and he received a detailed explanation of the charges and payments for the last two invoices, as well as account credit totaling $120, with the last credit of $awarding on the next invoice. Because of Mr***’s continued dissatisfaction, and in an effort to bring closure to this matter, we applied another $account credit, and a credit to offset an activation fee. Mr*** advised that he considers this matter resolved. Accordingly, Sprint also considers this matter fully addressed and resolved thus no additional credits will be issued We regret any inconvenience this matter may have caused. If further assistance is needed, Mr*** can contact me toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

February 11,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***, ***, ***
Sprint Account ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Ms
*** ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention
In the information provided, Ms*** states that she purchased a Samsung Galaxy device, which included a promotional offer to receive a Samsung inch TVMs*** indicates that she followed the requirements to register the purchase of her phone via an applicable website, including the date of purchase, the model, and uploading the receipt to show proof of purchaseMs*** further indicates that her registration was done prior to the January 31, 2016, deadline; however, she has not received confirmation of her registrationShe has communicated with our Customer Care representatives, Samsung, and Prize Logic (the promotion fulfillment company); however, no resolution has been provided
We regret any misunderstanding that may have occurredIn researching this matter with Samsung, it has been determined that a communication email was sent to her *** email addressOur records reflect that the email was registered but the submission for the Samsung TV was not completedTherefore, a manual submission was done on her behalf, and the promotional offer is being honoredWe further informed Ms*** that delivery of the Samsung TV’s in conjunction with the promotion began the week of February 1, 2016, and will continue through the end of February Should she not receive her Samsung TV, she agreed to contact our office for further assistanceMs*** was satisfied with our handling of this matter
We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We regret any inconvenience that Ms*** may have experienced while attempting to resolve her concernsShould there be any additional questions or concerns regarding this matter, she can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Bridgette F
Executive Services Analyst

June 29, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***, *** ***
Sprint Account XXXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expresses her dissatisfaction with the temporary service interruption that took place on her account due to it being flagged for additional identification. Ms*** is requesting that Sprint provide her with one year of free service Sprint has reviewed Ms***’s account and contacted Ms*** at the phone number provided in her complaint. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account. We explained to Ms*** that upon activation of her account, the account was placed under investigation with Sprint’s Fraud Management Group for possible identity theft Please note that our records reflect that Ms***’s Sprint account was activated on May 3, 2017. Thereafter, on May 5, 2017, the account was suspended for possible identity theft. On May 8, 2017, Ms*** provided the requested documents as proof of her identity at a local Sprint retail location. However, as the information was provided outside of business hours, Ms***’s account was not resumed until the next business day, May 9, Please note that Sprint does not compensate for loss of personal time and or business. However, in an effort to amicably resolve this matter, Sprint has contacted Ms*** at the phone number provided in her complaint. On June and 28, 2017, we offered to apply a one-time $courtesy credit to Ms***’s account to offset her June 2, billing statement. Ms*** has declined our offerWe respectfully decline Ms***’s request to provide her with one year of free service, We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Service Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:In reply to merchants letterThe phone is not unlockedIt states eligablePhone needs to be completely unlocked to sufficiently resolve this matterWhen phone is unlocked merchant will receive the balance of payment as noted in there letterAlso this phone was not purchased on there web-site whatsoeverTherefore any said contract is and fraudulentIf the phone was purchased online they would have a confirmation stating suchThat never occurredI went to a dealer and purchased outrightThis issue is not resolved until phone is unlocked completelyNothing was submitted to phone as far as unlocking information
Regards,
*** ***

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX Case ***
* To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Ms*** *** We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the delay in receiving her Pocredit and the level of customer service she experienced. We are pleased to advise you that we spoke with Ms* *** on May 9, 2015, and resolved her concerns. We advised Ms*** that we regret the delay in the processing her port in credit and any inconvenience that she may have experienced while attempting to resolve this matter. During our discussion, we confirmed that an adjustment in the amount of $was applied to her account. Ms*** stated that she is satisfied with this resolution If Ms*** has any questions or if I may be of further assistance with this matter, I can be reached toll-free at *** ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, *** *** ** Executive Services Analyst Tell us why here

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** *** submitted on June 9, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Mr***’s follfiling expressed his dissatisfaction with our previous response providedAccording to the information provided, Mr*** requested a copy of his final billing statement; however, he was unsuccessful in obtaining a copyTherefore, Mr*** requested that Sprint review this matter. We regret any delay in Mr*** receiving a copy of his requested invoice. In our ongoing efforts to alleviate wait times for customers calling our Customer Care department and to provide alternate ways for customers to review their invoices, we encourage customers to obtain invoice information via our website. Customers can view or print the previous two years of invoices at www.sprint.com at no charge. Customers can also make their request(s) by accessing our automated customer service system using their wireless device(s) and following the voice prompts We have made multiple attempts to reach Mr*** regarding his concerns. We attempted to contact Mr*** via phone and e-mail on June 12, and of and mailed a letter to the address on file on June 14, 2017, advising him of our receipt of his complaint and our need to speak with him directly. Unfortunately, we have not yet received a return call from Mr***. Therefore, we continued with our contact efforts to Mr*** on June 15, 2017, without success. Since Mr*** has requested a copy of his final billing statement, we encourage to contact the undersigned directly to authenticate his account via security PIN or question/answer in an effort to comply with his requestTherefore, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr*** and encourage her to contact us at his earliest convenience We regret any in convenience this matter may have caused Mr***. If Mr*** would like to further discuss this matter, he can contact our Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because first, I have phones, a note and a note that were paid off a year ago and I was told they were unlocked, which they are notIn fact, Sprint is claiming that I owe $for the paid off noteNext, the LG Vwas traded to t-mobile when the *** line was supposed to be ported overHowever, due to Sprint having everything in their system screwed up, the line could not be ported over so t-mobile could not issue the money to buy out the phoneHad Sprint decided to fix the situation before the grace period thru t-mobile expired, the devices would be paid off and Sprint would be satisfied on that aspectNext, when the *** line was supposed to be ported over to t-mobile and could not be, Sprint retaliated by cutting service to myb*** line, leaving my brother, a truck driver with no way to communicate with anyone concerning loads and his work, forcing him to open an account with another providerWhen I called in, I was hung up on and retaliated against again by cutting service to my lineTwice more I was hung up on while attempting to restore service to my phone before I was able to do soAs soon as I was able to get my phone working, Sprint retaliated again by cutting service to my *** lineI then spoke with a supervisor named Gelo who gave me her direct line and said she needed my brother and nephew to call her so she can walk them thru reactivating their phoneShe neither answered any of the numerous calls nor returned themThey told me that their records indicate the lines were active, but could not explain why they could not make or receiven calls or service to their linesI repeatedly told them that if I can't use the lines I'm not paying for them now I'm being offered that if I send back the devices and $+ they will forgive the restSorry, but screw me, screw me, make me pay and screw me again is not a satisfactory outcomeEspecially when I still get screwed out of phones that I fulfilled the contracts on and paid off and now being told that I can't use themSPRINT IS NOT ONLY VIOLATING THE LAW BUY NOT ONLY REFUSING TO UNLOCK PAID OFF DEVICES BUT ALSO IN ATTEMPTING TO CHARGE ME AGAIN FOR THE SAME DEVICEFurthermore, Sprint then left my service on and was charging me for all the lines for months and now wants me to pay for that as well.My offer is cancel all remaining charges and be thankful for whatever devices I feel obliged to return.
Regards,
Andrew J***

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** R*** Sprint account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Mr*** ***, which is in response to our May 10, 2017, correspondence. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the supplemental inquiry, Ms*** stated that she did not agree with our previous response. Mr*** states that credit was applied to his account; however, his service issue remains unresolvedHe states offering to terminate his agreement is not a good option to offer a customer In our previous response, we advised Mr*** of our investigative findings regarding his service issues. We advised him that we determined that the service issues he is experiencing at his work location is a product of related signal degradationThere are gaps in coverage within our estimated coverage areas that are beyond our control. Radio frequency propagation is limited by multiple factors, including terrain challenges, obstructions such as buildings, seasonal foliage, antenna height and other limitationsWeak signal can result in dropped calls, loss of service and delays in voicemail and/or text messaging notification. As previously outlined, as a one-time goodwill gesture, we applied service credits totaling $to offset the March billing chargesAdditionally, on May and 10, 2017, we applied additional credits totaling $50. We further advised Mr*** that we are unable to guarantee service improvement at his work location based on our aforementioned findings. We advised Mr*** of his current two-year service agreement and offered to further assist him with service termination options should he decides to cancel due to our service not meeting his wireless needs. However, at that time, Mr*** stated that he was undecided and agreed to contact our office if further assistance is needed. While it is our goal to achieve mutual solutions to all of our customers’ concerns, we regret that we have been unable to do so in this case. Sprint has made every effort to address Mr***’s concerns and we believe that the action taken and offer made is equitable. We regret any inconvenience this matter has caused Mr***. If we can be of further assistance, I can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

April 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern:
The above-referenced inquiry filed by Ms*** *** has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with charges reflected on her March invoice after reporting her device stolen. Ms*** stated that her credit card was charged via auto payment for these additional fees and requested a refund. Additionally, Ms*** stated that her Sprint account reflects additional leased equipment charges assessed on her April invoice for cancelling a lease and failure to return the stolen equipment. Ms*** stated she only has two active lines of service and has been overcharged, and requested a refund During our conversation with Ms*** on April 18, 2017, she confirmed that while traveling in Jamaica in October 2016, the device activated on telephone number ending *** was lost/stolen. Our records reflect that Ms***’s Sprint account was assessed $for international usage between October and April 2017, prior to her reporting the device lost/stolen. Although we sustain that the international charges are valid, as a gesture of goodwill, we applied credit totaling $to offset those charges. These credits will be reflected on Ms***’s May invoice Additionally, we were unable to confirm any request by Ms*** to cancel services for telephone number ending *** prior to April 18, 2017. As requested, we cancelled telephone number ending *** on April 18, 2017, and her Sprint account was assessed the accelerated equipment charges in accordance with her Sprint Installment Agreement *** executed on May 24, 2016, when she purchased a new device Additionally, our records reflect that Ms***’s Sprint account was assessed equipment leased charges, as requested, when telephone number ending *** requested to cancel the lease and purchase a new device model. As a result, the remaining leased equipment charges totaling $when lease *** executed on December 15, and cancelled March 17, Finally, after reviewing Ms***’s selected equipment and price plan, we were unable to identify any Sprint billing error. Ms*** confirmed that her issues have been addressed and resolved to her satisfaction We regret for any inconvenience this matter may have caused Ms***. If she requires additional assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meI no longer wish to continue doing business with SprintTheir response took so long that by the time they took the time to reach out to me to settle the account, my services had been suspended and I had no other choice but to port my number to another provider and even then, the outcome and resolution was not completely satisfactoryI will not be recommending sprint to any of my friends or colleaguesAfter years and having had sprint as my first cellphone service provider I am disappointed at how this issue was handled.
Regards,
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