Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I spoke to someone while driving that said he’d call me 1/18/but didn’t & their records would show they didn’t
Regards,18/
*** ***

July 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, *** *** *** Account XXXXX*** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr*** stated he attempted to cancel the service for his data card for over monthsHe is requesting credit for the service charges assessed since he requested cancellation of the deviceHe’s also requested a paper bill be sent to him reflecting his final balance We spoke with Mr*** on June 30, 2017, and during our discussion, he confirmed that he has received his final invoice dated June 16, 2017, which reflects a zero balanceMr*** also received a refund to his credit card on June 8, 2017, in the amount of $We reviewed Mr*** account and confirmed that all lines have been canceled with no further billing due and that no negative reporting was submitted to the credit bureausMr*** advised that he considers this matter resolved We regret any inconvenience this matter may have caused Mr*** and appreciate his feedback and input. If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael G Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The issue has been successfully resolved by the business
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the business (Sprint) should ONLY allow the opening of an account with proper identification - not over the phone. Hopefully this policy and procedure is part of their SOPM and if it is, then the employees who disregard the procedure should be properly disciplined up to termination and fined
Regards,
*** ***

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the length of time it has taken for Sprint to send the funds to pay the termination fees assessed with his previous service provider, as a result of switching to Sprint in March 2016, citing that he never received the envelopes which would allow him to send in his equipment from his old provider as part of our Switch to Sprint promotional offer. In addition, he stated that after visiting multiple Sprint stores to attempt to address his concerns regarding the payout, he was able to leave his old equipment with the Sprint store since he had not received the return envelopes to satisfy the promotional requirement. Mr*** further outlined that since the phones were turn in, he has received a $credit on his Sprint bill; however, he has yet to receive the American Express (AMEX) cards promised and he cannot afford to continue to pay Sprint and his old service provider We regret any possible misunderstanding that may have occurred related to our referenced Switch to Sprint promotion. As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via an American Express Reward Card (less travalue provided at the point of sale) after on-line registration with a port in or new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for Contract BuyoutEligible switching fees include Early Termination or Equipment installment balanceTaxes, surcharges, service plan charges, usage charges and late payment fees are not included Our records reflect that Mr*** qualified for the promotional offer by porting his mobile numbers to our network and completing the online registration; however, the promotional payout was denied on April 28, 2016, as the equipment from his previous provider did not reflect as returned During our July 13, 2016, discussion with Mr*** we provided the information outlined aboveAt that time we explained that as it was verified that the respective equipment from the previous carrier has been returned to the retail location, the request for the AMEX card payout in the amount of $and $have been approved and will be shipped to the address listed on the account no later than July 16, 2016, with expected 7-business day delivery. Mr*** has our direct contact information and has agreed to reach out to us directly if the AMEX cards are not received within the allotted timeframe above On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr***, as well as any delay in bringing his promotional offer concerns to resolution. If I can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Jason A***Executive Services Analyst

September 29, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***, Barbara *** Sprint Account
xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsBarbara ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with Sprint’s business practices. She states that the business account has been overcharged, and we continued to add new lines of service to their account without deleting their previous linesLastly, she stated we are charging their account with leasing equipment for multiple lines when they brought their own equipment to SprintThey are requesting Sprint address these issues In discussing these matters with Ms*** and Ms*** on September 27, 2017, we thanked them for providing us with the details of their experiences. We advised them that we are seeking ways to improve the quality of service provided to our customers. We expressed our sincere apology for the level of service they received and for any miscommunication regarding their account billing and lease agreements Our offices partnered with our third-party retailer and have reviewed the account for *** *** ***, and we have been unable to substantiate an exact and specific billing concern or verify that any overage charges have been billed to their accountOur records reflect that the service plan for their account xxxxx*** has been the same since the account activation in December 2015. Additionally, our third-party retailer has been unable to confirm that the customer turned in any equipment at the point of sale for a buyback or trade in value. Our records reflect that the equipment that the account was established with on December 25, 2015, was the customer’s own equipment under the Bring Your Own Device (BYOD) programAny equipment turn in would have been BYOD devices and would have been optionalThere is no transaction history that reflects the customers turned in any devices at the point of sale In addition, Ms*** and Ms*** could not verify or confirm which devices were turned in Our records further reflect that on December 2, 2016, two additional lines were upgraded on their account to Sprint iPhone devices via our lease agreement option, and Ms*** confirmed her agreement of the monthly payments by her signature on file. Ms*** then added two more lines of service on June 3, 2017, and on July 24, 2017, and upgraded the device selection for one of the wireless lines on her account on June 28, 2017, via our lease agreement options and confirmed her agreement of the monthly payments by her signature on file. We have been unable to confirm or locate any transactions showing that equipment was turned inThe last three sales transactions referenced above show that Total Equipment Protection (TEP) option was added to the account at the point of saleBased on our records, this appears to be a legitimate transaction. However, due to any possible misunderstanding, we offered to credit the TEP charges incurred for a total credit of $ Although we were unable to confirm a Sprint error occurred regarding the lease agreements on the account for *** *** ***, we did agree to terminate all of the lines of service on their account xxxxx*** except for wireless line ending in ***. We will credit the charges associated with their device lease agreements with no further billing, contingent upon the return of their leased equipment to our possession in like new condition. To facilitate the return of their equipment, we sent prepaid shipping materials to their business address. Ms*** and Ms*** accepted our offer and are aware that, after their equipment is received in our warehouse, we will apply credit to their account to offset the referenced charges. They are also aware that the shipping labels are time sensitive; therefore, the equipment should be returned within days from the date that the return label is received. Ms*** and Ms*** indicated their understanding of that information and their satisfaction with our resolution We regret any inconvenience this matter may have caused Ms*** and Ms*** as well as the loss of their business. If we can be of further assistance with this concern, Ms*** and Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sincerely, Sean *** Sean *** Executive Services Analyst

Executive & Regulatory Services POBox 169014, Irving, TX September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File *** Account XXXXX***, Marna ***
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Marna ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** experienced difficulty finalizing her Sprint account and returning her iPhone 6s device. She states that she has moved out of the country, has not received a return kit at her mother’s U.Saddress as requested, and she no longer has access to her Sprint account. She further states that she has attempted to address these issues via Chat and Customer Care; however the issues remain unresolved. Ms*** has requested that these issues be addressed We have reviewed our records and confirm that Ms***’s account was canceled on September 13, 2017. Further, a return kit was sent to her mother’s address and the iPhone 6s device was received in Sprint’s warehouse September 15, As a result, a credit of $was applied to offset the Lease Device Purchase amount, resulting in a zero balance on the closed account. We regret any miscommunication that may have occurred regarding the returning of Ms***’s device and the closing of her accountIf she requires additional assistance, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Joyce PJoyce Pettie Executive Services Analyst

April 19,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ID ***
Sprint Account XXXXX***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** ***We
appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms***’s inquiry, she canceled her account and is disputing the $early cancellation fee for a tablet line that she did not use, but was offered to her at the original point of sale as a promotional bonusIn addition, she is disputing the full month’s service charge she was billed after cancellation because the tablet line was not canceled
We regret that our service did not meet Ms***’s expectations and for any misunderstanding that may have occurred at the original point of sale regarding the tablet lineThe tablet was financed under an Installment Billing Agreement; however, the promotional offer Ms*** received waives the corresponding $basic monthly service chargeNonetheless, after speaking with Ms***, we agreed to accept the return of the tablet and waive the $accelerated equipment chargeIn addition, we explained that although she ported her three voice lines on February 13, 2016, we did not receive a request to cancel the tablet line until March 13, 2016, prompting the additional monthly service chargeCredits totaling $were applied to Ms***’s account to offset the monthly service charge in dispute and the $accelerated equipment charge for the tablet line, which reduced Ms***’s final balance to $1,Ms*** paid the final balance on April 16, We have also provided her with a return label to facilitate the return of the tablet
Ms*** expressed satisfaction with the actions takenShould Ms*** have further questions regarding this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time
Sincerely,
April Jensen
Executive Services Analyst

April 11,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of *** *** *** submitted on March 29, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with his attempts to address his billing concernsMr*** further stated that upon activating his account in June 2016, he visited a Sprint Retail Store location and was advised that upon activating his account at the Sprint Retail Store location, he would receive an adjustment of $50, per line of service within days of activationAdditionally, he stated that Sprint advised him that his Activation Fee charges would be waivedAs such, Mr*** requested that Sprint review these matters, apply an adjustment totaling $and adjust his initial Activation Fee charges
Sprint has reviewed Mr***’s complaintOur records reflect that on June 9, 2016, the account holder, Mr*** portphone numbers ending in *** and *** and purchased and activated two, iPhone 6s devices via Sprint’s Lease and Buy-One-Get-One (BOGO) promotional programsPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease
Furthermore, as per Mr***’s signed Service and Lease Agreements on June 9, 2016, phone numbers ending in *** and *** were enrolled in the iPhone BOGO promotion and 50% competitor planPlease note that the iPhone BOGO promotion was available to new and existing customers that purchased iPhone 6s devices via a new line of service or upgradeCustomers would pay the monthly Lease or Monthly Installment Billing charge on one device and receive a monthly service credit for the second device, based on the length of the selected termOur records reflect that Mr*** was receiving the $BOGO promotional credit as reflected on his billing statements
Additionally, please be advised that effective November 20, 2015, customers porting in from select wireless carriers may be eligible to participate in the 50% off competitor planTo participate in the 50% off competitor plan, qualified customers must poa new line of service to Sprint during the promotional period, with non-discounted equipment with a $monthly adjustment, per line upon enrollment in our Automatic Payment programThis special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets until December 31, Sprint Mobile Hotspot service contributes to shared data allowance and on-network data overage of $per gigabyteFor more information about Sprint’s 50% off competitor plan promotion, please visit www.sprint.com/halfpriceAs such, his June through March billing statements reflect that his price plan indicated that he was charged for our 50% off competitor plan for $for the shared Data, plus $12.50, per line for unlimited Talk and Text and $for the BOGO leased devices; equaling $76.39, plus taxes, fees and Surcharges
We regret any possible misunderstanding that may have occurred related to the activation of Mr***’s account on June 9, However, please be advised that Mr***’s signed Service and Lease Agreements do not reflect a promise or agreement to receive two, $adjustments or waiver of his Activation Fee charges totaling $Based on a review of the aforementioned information, we were unable to confirm any sales related billing errors
We spoke with Mr*** on April 11, 2017, and relayed the aforementioned information to himIn an effort to further resolve his account concerns, Sprint applied a one time adjustment totaling $160, to offset a portion of his January through March billing statementsAs such, the adjustment will be reflected on his next billing statementMr*** has expressed his satisfaction regarding the resolution of his account concerns
We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:In reply to merchants letterThe phone is not unlockedIt states eligablePhone needs to be completely unlocked to sufficiently resolve this matterWhen phone is unlocked merchant will receive the balance of payment as noted in there letterAlso this phone was not purchased on there web-site whatsoeverTherefore any said contract is and fraudulentIf the phone was purchased online they would have a confirmation stating suchThat never occurredI went to a dealer and purchased outrightThis issue is not resolved until phone is unlocked completelyNothing was submitted to phone as far as unlocking information
Regards,
*** ***

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms*** *** filed on behalf of account holder Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s inquiry, he advises that he accepted a new tablet line that he believed to be at no charge. However, he later realized that he was on a lease agreement and paying a monthly service fee for the tablet line. As a result, he is requesting that Sprint credit his account for any charges billed for the tablet. We regret any possible misunderstanding regarding this matterIn our effort to provide clear communication about our features and pricing, Sprint publishes an overview of the programs, and our retail brochures, displays, partner stores, and website, www.sprint.com, have not deviated from the published informationOur records reflect that in April 2015, Mr*** activated his tablet device via Sprint’s Lease agreement program. The Sprint Lease and Installment Billing agreement program allows customers to lease or purchase equipment and or accessories with a variable down payment, depending on device, for a low monthly payment and the flexibility to upgrade to the latest device at the end of 12, 18, or months, depending on the qualifying Lease and or Installment Billing option agreement. Our records further reflect that Mr*** was billed correctly, in accordance with the signed Lease agreement on file We determined that MrRoute added a tablet line to his account on April 25, 2015. We also confirmed that he accepted our lease option on April 25, 2015, and that he confirmed his agreement of the monthly payments by his signature on fileRespectfully, we must deny his request to have the Lease agreement cancelled or any monies paid toward the lease refunded Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and will utilize his input to improve our training processes. If Mr*** has any further concerns regarding this matter, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean *** Executive Services Analyst

January 16, 2018 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID
*** Sprint Account XXXXX5240, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, submitted on December 18, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s filing, she states that in May she upgraded to a Sharp phone that was supposed to bill at $per month, but she was charged $per monthFurthermore, in August she states that she leased a phone and was told that after the lease was fulfilled, she would continue to make lease payments that would go toward the equipment purchase costShe states that she later learned that she was being charged for month to month installments that did not go toward the purchase cost of the equipmentShe further states that in January 2017, she added a new line of service and only wanted to activate one new phone; however, she was advised of a Buy One Get One (BOGO) offerShe opted to take advantage of the promotionShe states that she paid $upfront because she purchased a device with higher memory than the promotional offer covered, and she was then charged a higher monthly installment for the deviceShe states that she has called in multiple times to address this matter with no resolutionAs a result, Ms*** is requesting a credit of $she states that she was promised for international charges, $for charges associated with a Sharp phone, the $month to month charges for the iPhone Plus credited, $monthly fees for the iPhone 5c credited, and the iPhone 6s and iPhone Plus to be free as extended per the promotion. We spoke with Ms*** on December 22, 2017, and January and 10, 2018, regarding her concernsAfter account review, we confirmed that line ending in was upgraded to the Sharp Aquos Crystal Phone on May 9, However, as outlined in our Terms and Conditions of Services, you must raise any dispute that you have regarding invoiced charges within days of the date of the invoice, or you have accepted the charges. You do not have to pay the disputed amounts while they are being investigated; however, you must pay amounts not in dispute by the due date to prevent services from being interrupted. Disputes can only be made by calling our Customer Care department or by writing to us at the address provided on your invoiceFurthermore, the line in question upgraded to the iPhone Plus and entered into a new equipment agreement on August 13, In response to the lease associated with the iPhone Plus on line ending in 5645, we explained upon expiration of the lease term, a customer has the option to return the device to us in good condition and upgrade to a new device, purchase the device at the purchase option price set forth, or retain the device and extend the lease agreement on a month-to-month basis under the terms of the Lease AgreementThe lease has since been cancelled as the line was ported out December 14, To date, we have not received the iPhone Plus in our warehouse. In response to the Lease One Get One (LOGO) offer, Ms*** states that she took advantage of the offer on lines ending in and Also, she states that she took advantage of the promotion on lines ending in and After account review, we confirmed that lines ending in and were ported out on December 14, As a result, any promotional offers extended and accepted are voided as the lines are no longer active on the account in questionFurthermore, the $upfront cost was for the down payment associated with the equipment, not the increased memory which was included in the billed monthly installments After account review, we determined we were unable to identify any billing errorsMs*** spoke with our internal escalations team on December 14, At her request, the call was pulled and reviewed in regard to the $credit she states that she was offeredBased on our findings, we confirmed that a credit offer was not extendedAs a result, there are no credits due to the account in questionCurrently, lines ending in and are the remaining lines on the account in question and are suspended at this timeShould Ms*** have any further questions or concerns in regard to these matters, she can contact our office directly at her earliest opportunity We appreciate Ms*** for taking the time to provide us with details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any frustration this matter may have caused Ms***. If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToyaP.LaToya PowellExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: all I'm getting is the run around! everytime Taheera calls its the same old information! like I said no one at the sprint store ever mentioned anything about registering online, all I was told was to bring in the final bill and they would pay up to $per line switchedI even took phones that were from Verizon to get the screens fixed because Sprint would not take them if they were cracked! I did everything on my part when I switched thinking I was getting a good deal on my bill and serviceand now all I get is "sorry for the inconvenience this has caused"
Regards,
*** ***

June 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** filed on behalf of Sprint account holder, Ms*** ***. We appreciate your assistance in bringing our customer’s concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the level of customer service provided by our representatives during his recent equipment replacement interaction, citing that, because we did not disclose information related to a manufacturer’s recall, he accepted an early device upgrade instead of having the opportunity to upgrade to a newer device model later this year, pursuant to the terms of our iPhone Forever promotion. As a result of his subsequently learning that he could have had his equipment issues addressed by the manufacturer without affecting his scheduled upgrade date, Mr*** requested that we return his previous device to him and restore his previous upgrade eligibility date or allow an early upgrade when a new iPhone device model becomes available We appreciate Mr***’s providing details of his experience with our service and repair representatives. We are continually striving to improve the level of service provided by our employees. Please be assured that we value customer feedback and that this information has been forwarded to the appropriate management teams for further review. We regret any difficulty Mr*** may have experienced with his malfunctioning Sprint equipment, as well as any possible misunderstanding that may have occurred regarding his device replacement options. Our records reflect that, on April 29, 2016, Mr*** took his malfunctioning Apple iPhone Plus device to one of our service and repair centers due to a camera issue. Because our representatives were not able to repair that issue, we provided the options of filing a device replacement claim using his Total Equipment Protection (TEP) option with a $deductible or accepting a new lease agreement with another iPhone model, pursuant to the terms of our iPhone Forever promotion. Our records further reflect that Mr*** chose to upgrade his device to avoid the TEP deductible and that he selected an iPhone 6S Plus handset but that ,on May 5, 2016, he returned to the point of sale to dispute that action, citing that the manufacturer had recalled his previous handset model. As such, he attempted to retrieve his prior device and reverse the equipment exchange. Regrettably, his previous device had already been forwarded to our warehouse for recycling and could not be returned to him During our discussion with Ms***, the account holder, on June 24, 2016, she authorized us to speak with her son, Mr***, to address his reported concerns. She also permitted us to allow him to make changes related to this matter, on her behalf. We then spoke with Mr*** on the same date and provided the information outlined above. We informed him that, while we are unable to identify any error on the part of Sprint related to the options provided to him, we are also unable to guarantee when we will release a new Apple device model. However, if we do so prior to the satisfaction of his current 12-month lease commitment, we will be happy to review his request with him and his mother at that time, contingent upon his also providing confirmation that his defective device was included in the manufacturer’s recall. Mr*** accepted our offer and advised that he would forward the requested information to our office by no later than June 25, We regret any inconvenience these matters may have caused the ***s and are pleased that we were able to address Mr***’s reported concerns to his satisfaction. If we can be of further assistance with these issues, Mror Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Linda WExecutive Services Analyst

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: The above-referenced inquiry of Mr*** ***, an authorized user on the Sprint account of Ms*** ***, has been received by our office. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** cited his dissatisfaction with our not honoring the terms of a recent equipment upgrade promotion offered to him when he upgraded his previous devices to iPhone device models. He also described unfavorable customer experiences during his attempts to address that matterHe requested that we honor the promotional equipment pricing as initially offered We regret any possible misunderstanding that may have occurred regarding the terms of our referenced promotion. We identified that, at the time of Mr***’s referenced device upgrade transaction, the referenced promotion had expiredAs such, we were unable to provision the expected monthly device credits to his account. During our June 30, 2017, conversation with Mr***, we explained the information outlined above. However, we also confirmed that, due to any miscommunication that may have been provided to him related to this matter, we had previously addressed this matter by providing a lump-sum service credit of $to his account to offset an amount equivalent to the full value of the referenced device promotion Mr*** verified that information but also advised that, as a result of that promotional issue, his previously-requested rate plan change for his four lines of service was not completedWe updated his four lines of service to our Unlimited Freedom Plan, and applied an additional one-time $service credit to his account to offset the difference in rate plan costs for his current billing cycleMr*** verified satisfaction with our resolution. We regret any inconvenience these matters may have caused. If we can be of further assistance with these concerns, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed with your office by Ms*** ***, submitted on behalf of the account holder, Mr*** ***. We appreciate the opportunity to address their concerns once again. Based on the information provided, Ms*** states that receiving another phone is unrelated to the coverage concern that she reported for ***, Texas. She further states that she believes she should not have to provide the account security information for Mr***Therefore, she is requesting that we review her coverage concerns. We regret that the coverage in ***, Texas, has fallen short of Ms***’s expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. During our phone conversation with Ms*** on June 20, 2017, she advised our office that she wanted to express her dissatisfaction with coverage/service in ***, Texas, and requested that we report this information to our engineers. During our call, we advised Ms*** that we cannot access Mr***’ account or provide account information without the PIN or security question/answer being authenticated. As a result, to further address the performance on Ms***’s phone and troubleshoot this matter, we will need to have Ms*** confirm the requested account information. Upon our initial review, we are able to confirm that there is Sprint coverage in ***, Texas. As Ms*** requested, we relayed her coverage concerns at the specific address she provided to our engineers for further review. We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

July 28, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Mr*** ***, submitted on July 6, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s complaint, he states that he purchased a Samsung Note from eBay and went into his local Sprint store to start service in September At that time, he states that he was signing paperwork and noticed that one of the documents indicated that he would be signing a two-year subscriber agreementHe states that he inquired about it and he was assured that it was just a formalityHe has since cancelled his services, and was charged an Early Termination Fee (ETF)Mr*** is requesting a waiver of the ETF due to misinformation he received. We spoke with Mr*** on July and 26, 2017, regarding his concernsOur office partnered with store management for further investigationBased on our findings, we applied a credit to the account of $to offset the ETF reflected on the July statementWith this credit, the current balance on the account is $Mr*** expressed his satisfaction with the actions taken. We appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToyaP.LaToya P.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I received no letters from Sprint, the information they're provider is inaccurateIf the issue is unresolved here I'll consult with my attorney nextThey'll pull all the records, phone recordings, etc needed for this caseHow can you contact a number you disconnected? Please! Sprint is a nuisance an a very slanderous companyIsn't my case under collections btw? I'm happily with another company and Sprint still a nuisance to meI'm asking for them to remove the falsified debt from my credit file so I can be over and done with themFree if Sprint that's all I'm asking
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meI no longer wish to continue doing business with SprintTheir response took so long that by the time they took the time to reach out to me to settle the account, my services had been suspended and I had no other choice but to port my number to another provider and even then, the outcome and resolution was not completely satisfactoryI will not be recommending sprint to any of my friends or colleaguesAfter years and having had sprint as my first cellphone service provider I am disappointed at how this issue was handled.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Even though I agreed to a refurbished phone and the ridiculous $add fee to my bill and then remove it, the phone was delivered to the wrong address after the address was provided to Sharon and we verified changeI verified this with UPSI then called and left a voicemail for SharonAs of yet I have received no shipping notice for the 2nd refurbished phone
Regards,
Nicole M***