Sprint Corporation

March 31, Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# ***, *** *** Sprint Account#XXXXX*** Sprint Case# *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** submitted on March 16, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Ms*** filing expresses her concern with a device return from her previous wireless providerMs*** stated that she cancelled her Sprint account and requested her iPhone device be returned, so she could return to her previous carrierMs*** requested that Sprint investigate her concerns and return her device Sprint investigated Ms***’ concerns. Based on review by our Sales team, we confirmed Sprint was able to return Ms***’s iPhone device We spoke with Ms*** on March 29, 2017, to confirm resolutionMs*** expressed her satisfaction with the resolution provided. We regret for any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can contact the Executive and Regulatory Services department toll free at ###-###-####I am available Monday through Friday, from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Ms.*** Ms.*** Executive Services Analyst

June 15, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr*** ***, submitted on behalf of the account holder, Ms*** ***, to our attention. We regret any inconvenience that they may have experienced in this matter. Based on the information received from Mr***, he states that he had an unfavorable customer experience while attempting to address his account concerns. Further, he requests that the monthly service charges assessed to the account be reduced. We attempted to discuss the above-referenced matter with Mr*** on June 2, and 14, 2017. We also sent him a letter via the U.SMail asking him to contact us. Unfortunately, we have been unable to reach Mr*** via phone, email or the USMail. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account. As such, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr*** and encourage him to contact us at his earliest convenience. Upon our initial review, we were unable to identify a Sprint billing error on Ms***’s account. However, we welcome Mror Ms*** to contact us so that we can provide the details of our account findings, and address their billing concerns. We appreciate Mr*** for taking the time to provide us with the details of his customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. If the ***s need further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia S.Executive Services Analyst

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she was without service for roughly seven days while her device was being repaired. Ms*** advised that she is seeking an account credit for the time she was out of service due to a defective device and inability to obtain a loaner phone We apologize for any inconvenience this matter may have caused Ms***. At this time, Sprint does not have the availability of loaner phones for use while a device is undergoing service and repair or while awaiting a replacing device. However, as a goodwill gesture, we applied a $credit to her account to offset a portion of her monthly service fee while her device was not in use while awaiting replacement We appreciate Ms*** for being a Sprint customer. Should she need further assistance in this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Tuesday through Saturday from a.mto p.m., Central Time Sincerely, Travis MSprint Associate Executive Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, an authorized user on *** ***’s account. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** stated that she notified Sprint that one of her phone number would be porting out and that she wanted to confirm that their services would not be impacted as they were waiting on a payment from the new wireless carrier to pay off the device charges. She states she requested a payment arrangement for the fee, however her account became past due once the line was ported out. She was able to pay the bill in its entirety, however due to the customer service experience, she is looking to be compensated for her inconvenience Our records reflect that when phone number ending *** ported out on June 27, 2017, the phone number was cancelled and automatically billed the accelerated installment charges, in accordance with the month Installment Agreement terms. Further, those charges were reflected on the July bill. Additionally, our records reflect that a payment arrangement was set up for the accelerated installment charges on August 21, 2017. Lastly, on August 9, 2017, Ms*** was attempting to pay the fee with a gift card from the new carrier, however, it was determined the card was for use with the new carrierspecifically and could not be accepted as payment. She remitted her payment for the cancellation fee via the Sprint Zone app We spoke to Ms*** on August 10, 2017, and reviewed the aforementioned details. Although we maintain that no credit was warranted, as a gesture of goodwill and in an effort to promote customer satisfaction we offered and Ms*** accepted a $courtesy credit, which was applied to the account. Ms*** confirmed her inquiry has been fully addressed and resolved We appreciate Ms*** taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded for discussion for implementation and training procedures If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

February 5,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ID ***
Sprint Account XXXXX***, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced complaint of Ms***
***We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms***’s inquiry, she is attempting to complete a Change of Ownership (COO) by transferring one of her existing lines to another Sprint subscriber; however, she has been unsuccessful in completing the transfer and was unable to resolve the issue via our Customer Care department
We regret the circumstances that prompted Ms***’s complaintWe spoke with Ms*** on February 1, 2016, and explained that we are unable to complete the COO because her existing postpaid device is not compatible with Sprint’s prepaid serviceWe apologize that this information wasn’t properly explained to her when she brought this matter to our attentionMs*** subsequently canceled the line in question
During our conversation with Ms***, she advised that the person wanting to assume responsibility for her line was attempting to avoid an activation fee when establishing service with usWe recommended that this individual utilize her existing phone and establish postpaid service under our No Contract programWe also offered to waive the activation fee if service is established within the next days
We appreciate Ms*** for taking the time to provide us with details of her customer service experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We apologize for any inconvenience Ms*** may have experienced as a result of this matterIf Ms*** needs further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
April J***
Executive Services Analyst

April 13, ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***
Account XXXXX***, *** ***
Case ***
To Whom It May Concern:
On March 30, ***, Sprint received an inquiry submitted by your office on behalf of ***
***According to the information provided, Ms*** is disputing the installment agreement associated with her accessories, stating that she was advised that they would be freeWe appreciate your assistance in bringing Ms***’s concerns to our attention
We regret any confusion regarding the accessories billed to Ms***’s accountOn April 8, ***, we contacted Ms*** to discuss her concerns in detailAlthough the installment agreement is valid, we agreed to cancel this agreement with the return of the car charger and Bluetooth headset in an effort to resolve this matterWe sent Ms*** prepaid return kits to facilitate the return of her accessories and have canceled the associated installment agreement
We regret any inconvenience this matter may have caused Ms***If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Susan F
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** states he was offered a months free subscription to Tidal, however states he was prompted to pay $for a subscription when assisted by Sprint’s online representative. At this time, he is requesting assistance in getting a refund for the subscription In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. Effective June 9, 2017, for a limited time, targeted Sprint customers were offered months complimentary TIDAL HiFi service on Sprint. SMS text message reminders are sent days and days prior to your offer period ending. Upon the customer accepting the offer, a text message is sent to the device, containing a link to download the application and register for the offer. Once accessed, the customer is automatically taken to the free trial period page to enter their phone number and to begin streaming services We spoke to Mr***, an authorized user on *** ***’s account, on July 13, 2017, to address this issue. During our discussion, Mr*** forwarded a copy of his transaction receipt for the Tidal subscription. We discovered that Mr*** did not follow the hyperlink included in the promotional text message to access Tidal, but instead went through iTunes when activating his subscription. Mr*** agreed to further pursue this matter with iTunes and Tidal for his refund and cancelation of his subscription. Mr*** advised there were no other supplemental issues regarding his account to addressMr*** confirmed his inquiry has been fully addressed We appreciate your taking time to provide details of your experience with our representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred. If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

March 10, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File # ***, *** ***
Sprint Account: XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on February 13, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with the cost of her monthly recurring charges related to a LG Tablet device associated with phone line ending in According to Ms***, she stated that she would receive the LG Tablet device without cost for one year of service. Additionally, Ms*** stated that she attempted to return the LG Tablet device, upon completion of the one-year agreement; however, she was advised that the LG Tablet device was associated with a two-year Service AgreementLastly, Ms*** stated that she had an unfavorable customer service experience while attempting to resolve this matter. Ms*** requested that Sprint review this matter, allow her the ability to return the LG Tablet device, and adjust her account accordingly. Sprint has reviewed Ms***’s complaint. We spoke with Ms*** on February 20, 2017, to further discuss her account concerns. During that call, we advised her that we would review her concerns and follwith her accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any possible misunderstanding that may have occurred related to the promotion in question. Our records indicate that Ms*** visited a local Sprint Retail Store location on January 4, During that visit, she received an offer for a LG Tablet device, which included a service credit to negate the monthly recurring charges for one year. Please note that the Tablet device was purchased at discounted in exchange for two-year Service Agreement. For details regarding your Service Agreement with Sprint, please visitwww.sprint.com/termsandconditionsAccordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service terms. If you terminate your Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly you may visit www.sprint.com/etf for details about Early Termination Fees. The device was on a two-year Service Agreement To provide closure for this matter, we agreed to send a return kit to the address on file. Upon receipt of the LG Tablet device, we would cancel phone line ending in *** and waive the Early Termination Fee. In addition, we have agreed to apply an adjustment to the account to offset the monthly recurring charges for the aforementioned device as reflected on the February and March billing statementsThis adjust will appear on the April billing statement Since our initial conversation, we attempted to contact Ms*** via phone and email in February to relay the aforementioned information and resolution to her. Please be advised that on February 28, 2017, we received an email correspondence from Ms*** advising us to respond directly to the Revdex.com with our resolution. Should Ms*** have any additional questions or concerns with the resolution discussed herein, we encouraged her to contact the undersigned directly at the phone number noted below at her earliest convenience. We appreciate Ms*** taking the time to provide details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] THIS IS THE FIRST CONTACT ( REPLY THROUGH Revdex.com WEBSITE) I ASK THAT WHO EVER REPLIES TO THIS COMPLAINT THROUGH Revdex.com ALSO INCLUDES A PHONE NUMBERAS YOU CAN SeE ( THIS PerSON DID NOT GIVE ME THEIR PHONE NUMBER)THE STATEMENT FROM SPRINT IS NOT TRUE - I HAVE ATTEMPTED SEVERAL TIMES WHEN I NEED TO USE THIS SPRINT PHONE AND GET DISCONECTED AND CONSTANTLY TRANSFERED TO THE POINT ITS SO FRUSTRAITING GETTING THROUGH TO SOMEONE THAT KNOWS WHAT THEY ARE DOING IS IMPOSSIBLE- THEY CONSTANTLY PUT ME ON HOLD TO TALK TO SUPERVISORS TRANSFER ME, DISCONECT MEI HAVE SPENT HOURS TRYING TO GET HELP HEY SPRINT EXEC!! WHY DIDNT YOU INCLUDE YOUR PHONE NUMBER OFFICE HOURS SO I CAN CALL YOU DIRECTLY??? I WANT THE DIRECT PHONE NUMBER OF PERSON AT SPRINT THAT READS THIS MESSAGE !!!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:We have had nothing but MAJOR customer service issues with Sprint with EVERY SINGLE transaction in the last year. I have NEVER had so much misinformation given to us with huge financial repercussions. Going to a Sprint store and having people hired to represent Sprint who don't know what they are doing, and then calling the call Center for Sprint and getting COMPLETELY different results and information is ridiculous.We have gone into the store and spent hours to resolve this account. WE were told that if we paid the fee, there would be no more monetary requirements to close the account. We ask that EVERYTHING ATTACHED to the account be closedYet, there was some kind of fee for some hot spot or whatever access was still being charged monthly. What part of EVERYTHING did they not do ???? I even called after my husband came back from visiting our son in Georgia to make sure that we had completed our part, that there would be NO MORE CHARGES and that the whole account was closedI will not pay for a Sprint employees inadequacy. Just because they did not know how to do their job, YOUR EMPLOYEE is at fault here.To every Sprint customer this means this account was doneDead in the waterWe did not even know about the charges, because our son was out on a training mission and had no access to his bank statement. We only realized the account was still active when we wanted to use his old phone and assign it temporarily to a member in our other family plan while he dealt with a insurance claim on his primary phone.After spending hours on the phone, a tremendous time in the store, phone calls to Sprint after the fact to confirm we would have no more charges you are now saying there were additional fees that also should have been charged to close the account !!! THESE ARE YOUR PEOPLE ! Plus, you are saying you have no tracking or notes on the time we spent or the employees who accessed the account to close it. That is false. EVERY COMPUTER SYSTEM AND ACCOUNT HAS AN AUDIT TRAILTo the average customer this means we would have no more charges. We did not even know that this was occurring because our son was out on a training mission in the army. You cannot come after customers for money when we have been told we have cleared the account.I expect SPRINT to reimburse our son for the months of APRIL, MAY, JUNE AND JULY. This should never have happened. And the fact that you are blaming us just shows the lack of customer service we have been receiving! We have been with Sprint for years and years and are so disappointed with your company
*** ***

see attachment

We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** cited her dissatisfaction our assessing a $25-per-month equipment charge to her Sprint account for a device that she obtained at a discounted price pursuant to a promotion
offered by one of our third-party retailersMs*** requested that we remove the additional charge from her account and refund the amount she has already paid toward the charge
We regret any misunderstanding that may have occurred regarding the terms of the referenced promotionOur Marketing department works diligently to ensure that our website and marketing materials are accurate and contain information that will allow customers to make informed decisions regarding Sprint services and productsWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide
During our February 26, 2016, discussion with Ms***, we explained the information outlined aboveWe also explained that, based on the terms of the referenced equipment upgrade promotion and her chosen rate plan, the disputed charge is valid, as her rate plan was designed for customers choosing to obtain devices with one of our lease or Installment Billing agreementsWe further informed her that, while we regret that the details of the monthly charges may not have been fully explained at the point of purchase, we are unable to remove the disputed charge from her Sprint account due to her opting to obtain her device at a discounted price
Ms*** indicated her understanding of our response but, due to her not being advised in advance of the disputed charge, requested that we allow her to return the device to us and that we remove associated term agreement from her accountWe agreed to honor that request, contingent upon our receiving the device in our possession, in good working condition, within the next daysMs*** accepted our offer and confirmed that her issues have been addressed and resolved to her satisfaction
We appreciate Ms***’s feedback regarding her experience with our third-party retail and Customer Care representativesThe details she provided will be forwarded to the appropriate managerial staff empowered to make changes in those areas
We regret any inconvenience these matters may have causedIf Ms*** requires additional assistance with these matters, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
*** *
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolves the issue but I had to spend lot of time and energy to get it resolvedSprint certainly tried to deceive me in not honoring buy one get one phone offer after the very first billing on the day of saleI am afraid there could be many other customers similar to thisIf this happens again, I will peruse suing Sprint but hats off to Revdex.com for your help.
Regards,
*** ***

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX Case ***
* To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Ms*** *** We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the delay in receiving her Pocredit and the level of customer service she experienced. We are pleased to advise you that we spoke with Ms* *** on May 9, 2015, and resolved her concerns. We advised Ms*** that we regret the delay in the processing her port in credit and any inconvenience that she may have experienced while attempting to resolve this matter. During our discussion, we confirmed that an adjustment in the amount of $was applied to her account. Ms*** stated that she is satisfied with this resolution If Ms*** has any questions or if I may be of further assistance with this matter, I can be reached toll-free at *** ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, *** *** ** Executive Services Analyst Tell us why here

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Boost Mobile Inquiry Sprint Case ***
To Whom It May Concern: Sprint’s Executive & Regulatory Services department is in receipt of the above-referenced inquiry of Ms*** *** regarding our Boost Mobile productWe appreciate your assistance in bringing our customer’s concerns to our attentionIn the information provided Ms*** expressed her concerns with her experience with our Customer Care department while attempting to activate new equipment and a SIM card. She indicated she wanted to port her number and sign up for new services with Boost Mobile. As such, Ms*** requested a free month of service, a $credit to offset the device she purchased and an apology. We regret any issues Ms*** may have experienced while attempting to address her equipment concerns. After review of the information provided in the inquiry we verified that Ms*** is not actively using our service. We appreciate her feedback regarding these issues and will ensure that her concerns are shared with the appropriate managerial staff We attempted to contact Ms*** on January 11, 17, and 31, 2018, via e-mail and at phone number ending with ***. Unfortunately we have not received any response from her. In addition, we also sent her a letter via the U.SPostal Service on January 31, 2018, asking her to contact us directlyWe welcome her to contact us at her earliest opportunity if further assistance is needed. On behalf of Sprint, I apologize for any inconvenience that Ms*** may have experienced as a result of these issues. If she has any questions regarding these issues we invite her to contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, LaTaushia LExecutive Services Analyst

July 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Prepaid Inquiry Sprint Case *** To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department. We appreciate your assistance in bringing our customers’ Sprint Prepaid (SPP) concerns to our attention. In his inquiry, Mr*** indicated that after his HTC device became defective it was replaced by Sprint with a Samsung Galaxy Core device. He explained that he is now having issues with the replacement device and requested that he be provided with a replacement of his original model HTC device We spoke with Mr*** on June 30, 2016, and explained that his original device is no longer available. In an effort to resolve this matter we agreed to provide him with a brand new Samsung Galaxy Sdevice in exchange for his defective device. During a folldiscussion with him on July 15, 2016, we verified that the device is active and Mr*** is satisfied with the outcome. We regret any inconvenience this matter may have caused Mr***. If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Donnetha CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Nene ***

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** T*** Sprint Account XXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advises he was offered a $retention credit if he upgraded his phone via our website. He also states that the payment he remitted online was not applied to his equipment. And last, he advises that he received an invoice reflecting a phone charge, and that his equipment payment was applied to monthly chargesTherefore, he is requesting that we review this matter and remove the equipment charge. Our records reflect that Mr*** placed an order for a phone via our website on December 27, 2016, and remitted a $payment. Because the payment was reflected on the December 29, 2016, invoice, the charges were lower. However, the phone charges appeared on the following invoice dated January 29, 2017. We confirmed that one of our representatives offered and applied a $retention credit on December 26, 2016. Our records do not include an offer for a $credit. During our conversation with Mr*** on February 9, 2017, he advises that after several calls to customer service, his issue was partially resolved, and he received a detailed explanation of the charges and payments for the last two invoices, as well as account credit totaling $120, with the last credit of $awarding on the next invoice. Because of Mr***’s continued dissatisfaction, and in an effort to bring closure to this matter, we applied another $account credit, and a credit to offset an activation fee. Mr*** advised that he considers this matter resolved. Accordingly, Sprint also considers this matter fully addressed and resolved thus no additional credits will be issued We regret any inconvenience this matter may have caused. If further assistance is needed, Mr*** can contact me toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, she switched to Sprint based on an offer she received that included reimbursement of the cancellation charges she incurred from her former carrier. Ms*** advised that after utilizing the service, she noted problems texting and decided to switch back to her former carrier within the Sprint Satisfaction Guarantee. Ms*** advised that it cost her $1,to switch to Sprint, and she is requesting that the buyout promotion be honored We regret that our service did not meet Ms***’s expectations. The Switch to Sprint offer stipulates the account must be active for the offer to be awarded. Because Ms*** canceled her service with the Sprint Satisfaction Guarantee, she is no longer eligible for reimbursement of the cancellation fees. We contacted Ms*** and explained our findings to her. Although she was dissatisfied with the information we provided, she stated that she understood our findings and accepted our position to decline her request for reimbursement If Ms*** has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst Tell us why here