Sprint Corporation

January 29,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account xxxxx**
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***
We appreciate your assistance in bringing Ms***'s concerns to our attention
In the information received, Ms*** indicated that she did not receive a final invoice reflecting an Early Termination Fee, as she had requested on four separate occasionsIn addition, she advised that she did not receive a promotional award for the Switch to Sprint promotion
We regret that Ms*** was unable to receive the information that she had requestedSprint provides invoice copies to our customers via U.Spostal service, eBill, our website at www.sprint.com, and/or qualified devices at Sprint ZoneIn addition, Bill reprints are available for recent invoices upon requestA $Bill Reprint fee may be assessed
During our January 25, 2016, conversation with Ms***, we learned that she had received Sprint billing information; however, it was not in a format, or did not contain information acceptable to the other carrier for reimbursement of Early Termination FeesOur research revealed that Ms*** did not incur Early Termination Fees for cancellation of services; however, she did incur accelerated lease charges for early returns of her devicesIn addition, these charges were not reflected on her final invoice; but rather, were reflected on her October 21, 205, invoiceFinally, Ms*** confirmed that she had not qualified for the Switch to Sprint promotionShe had not registered via our website at www.sprint.com/jointoday and provided copies of the charges to be reimbursed from the other carrier within the allotted periodWe regret that Ms*** missed this opportunityAs we discussed on January 25, 2016, we are unable to accept her application for promotion or apply a promotional award to her canceled account
TO resolve her concerns, we arranged for Ms*** to receive a copy of her October 21, 2015, invoice as she requestedIn addition, we waived the $Bill Reprint feeMs*** confirmed that she received the invoice copy and expressed satisfaction with our resolution
If we can be of any further assistance in this matter, Ms*** can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case ***I am available from a.mto p.m., Central Time, Monday through Friday
Sincerely,
Stan S
Executive Services Analyst

After making payment in full and promised that my account was closed, as indicated by a chat agent I was billed for a late fee of $I emailed Ms*** and was promised that the late fee was removed and the account was cancelledAs far as this has taken place as promised I accept the resolution and will have no further complaintIf I receive any other communication indicating otherwise I will reopen my case.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 26,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** expressed her dissatisfaction with the length of time taken to honor the terms of our Buy One Get One Free (BOGO) promotion as presented to her at one of our retail locations in December 2016, stating that the promotional credits have not yet applied to her Sprint account as promisedMs*** requested that we honor the BOGO promotion by giving her a $credit to offset the 24-month installment agreement associated with one of her devices
We regret any possible misunderstanding that may have occurred related to Ms***’s equipment billing and the terms of our referenced BOGO promotionOur records reflect that Ms*** upgraded the equipment associated with two lines of service on her account on December 22, 2016, with a 24-month installment billing purchase agreementsHowever, because those devices were associated with existing lines of service and not activated on a new line of service, as required by the terms of the referenced BOGO promotion, her account did not qualify for that promotion
During our April 13, 2017, conversation with Ms***, we explained the information outlined aboveMs*** reiterated her request, advising that she was not informed by our retail representative at the point of sale that a new line would be required to qualify for the promotion
Based on that feedback and additional information Ms*** provided, we honored that request and applied one-time $credit to her Sprint account on April 17, 2017, to offset an amount equivalent to the equipment charges for one of her two device installment billing purchase agreementsWe also advised Ms*** that we are systematically unable to remove the monthly charge from her account and that, as a result, she will continue to see the $monthly equipment charge for the referenced device for the term of its agreement but that the noted credit offsets that amount upfrontMs*** expressed her understanding of that information and her satisfaction with our resolution
We regret any frustration this matter may have caused but are pleased that we are able to resolve Ms***’s reported billing concerns satisfactorilyIf we can be of further assistance with this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Sunday through Thursday between p.mand 9:p.m., Central Time
Sincerely,
Jerzi K
Executive Services Analyst
jk/lw

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Cassandra *** (Cassandra ***)

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention. In the information provided, Mr*** stated that he disconnected his service in July 2016, and since that time, he has attempted to make good faith payments toward the balance on his account. However, he further stated that the $1,balance reflected on his account is in error, and he is disputing that the amount has been referred to a collection agency and in turn has impacted his credit negatively. Mr*** noted that he has no knowledge of the details of the $1,amount due, and as a result, he is requesting assistance with requiring that Sprint recall this balance from the collections agency and remove any negative impact to his credit We regret any possible misunderstanding that may have occurred regarding this matter. We attempted to reach Mr*** via email and phone on April 14, 26, and 27, 2017, as a follow up to his communication with our office on October 19, 21, 25, and October 30, 2016. We also mailed correspondence to the address on file. Unfortunately, we have been unsuccessful in reaching him. Based on a review of our account records, Mr*** has been previously informed by our office that the $1,balance reflected on his account is valid, and he was informed that a payment arrangement could not be made on a past due balance that was days old at that time. The account canceled due to non-payment and has been referred to an outside collections agency per our standard collection handling We have not been able to identify a Sprint billing error; therefore, Mr*** may contact representatives at Diversified Consultants by calling toll-free to ###-###-#### to set arrangements for the balance due. Should Mr*** have any questions regarding our findings and handling, he may also contact our office. We regret any inconvenience that Mr*** may have experienced while attempting to resolve his account concerns. Should there be any additional questions or concerns with this matter, we can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***-Rebuttal, *** *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** *** regarding the Sprint account of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms***’s contacting your agency once again. In her rebuttal, Ms*** expressed her dissatisfaction with the length of time taken to fully resolve the concerns outlined in her original filing, namely her request to return the equipment formerly associated with Mr***’s now-closed Sprint account to the point of sale due to unresolved account billing issues. She also reiterated her request that we return to her the equipment she and Mr*** surrendered to the point of sale when they established services with us Unfortunately, our attempts to contact Ms*** via telephone and e-mail on July 11, and 20, 2017, to discuss her remaining concerns related to Mr***’s Sprint account were unsuccessful. However, when we spoke with Mrand Ms*** on June 12, 2017, we informed them that Mr***’s disputed charges were higher than the quoted pricing because his account was not set up for our automatic payment option, as required to receive the $5-per-line discount included in the terms of the promotional rate plan he accepted. We further confirmed that the requirements to receive Mr***’s iPhone devices for free were also not met, as that promotional offer required the leasing and activation of iPhone 32GB devices, but the devices activated to Mr***’s account were iPhone 128GB and iPhone Plus 128GB, respectively. As a result, his account was charged for the full price of the higher-memory devices chosen, and the promotional credits did not award. Based on our review, we were unable to identify any billing error associated with Mr***’s Sprint account. However, as a courtesy due to any miscommunication that may have been provided to the ***s, we applied credits totaling $to Mr***’s account on May 31, 2017, to offset an amount equivalent to four months’ of the $equipment promotional amount and the $automatic payment discount, plus applicable taxes and surcharges, plus late fees incurred. Additionally, we advised the ***s that we will comply with their request that we accept the return of their devices in exchange for our offsetting the remaining lease cancellation and purchase charges associated with those devices. Further, although we cannot obtain and return their previously-surrendered equipment to them, we agreed to provide like devices comparable to those they provided to us. At that time, Mr*** agreed to contact us upon his return from vacation to advise us of his decision and to get more details regarding the final resolution. Our offer remains available to Mr*** for days from the date of that response; however, until Ms***’s rebuttal, we have not yet received any response from him. We again regret the circumstances that led Mrand Ms*** to terminate their services with us, as well as any delay in bringing this matter to closure. As a demonstration of our commitment to excellence, we will extend the expiration of our offer noted above for another days from the date of this response. We look forward to hearing from the ***s. We appreciate having the opportunity to address Mrand Ms***’s remaining Sprint account concerns, and we trust that our actions noted above have restored their faith in our company. If we can be of further assistance with this matter, or if the ***s would like to discuss their outstanding issues in further detail, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Leland *** *Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Sprint's representative should have done his job right at the time of closing my account with sprint and remove my name as the account owner as I had requested himIt is Sprint's responsibility that I am still listed as the account owner instead of my fatherThe sprint executive not only didn't correct the mistake they had made a year ago, but she offered me to pay about another $to cancel the account on top of the $I had already paid unfairlyI think their offer is not fair and they did not offer anything to satisfy their former customerAlso they did not even mention anything about refunding the $I had already paid as I had requested
Regards,
*** ***

January 5,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Account XXXXX***
Case ***
Dear Ms***:
Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your
assistance in bringing our customers’ concerns to our attentionWe spoke with Ms*** on December 31, 2015, regarding her account concernWe are confident her issue has been addressed and resolved to her satisfaction
In her inquiry, Ms*** states she was attempting to activate a different phone for a line of service on her account and was experiencing issuesShe contacted customer service and her issue was not resolvedAs a result, she is requesting that this matter be reviewed
During our conversation with Ms***, she indicated she logged into her account on www.sprint.comShe noticed the incorrect phone was active on the line of service she was attempting to changeShe performed the change online and the device is working fineAs a gesture of goodwill, we applied credit equal to one month of service for phone number ending ***
We appreciate Ms*** for taking the time to provide us with details of her experience with activating a different phoneWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We regret any inconvenience Ms*** may have experienced as a result of this matterIf we can be of further assistance, you can contact the Executive & Regulatory Services department toll free at ###-###-#### using extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time
Sincerely,
Ann H
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The dictation states the offer is good for days, which I assume start from the date this notice was issuedIf it isn't, I have corresponded with Ladonna from Sprint and due to my billing period ending shortly after we originally spoke, I was unable to obtain services from another provider Ladonna assured me the canceling of my services agreement still stands through this billing periodI plan on obtaining service from another plan the end of September so the port out can be completed before October 5th
Regards,
Meghan ***

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, her payment was processed twice causing her bank account to become overdrawn. In addition, she indicates that she returned a phone in November 2016, but she was billed a non-return fee for the device We regret any inconvenience this matter may have caused Ms***. We spoke with Ms*** and advised that our records indicate that the duplicated payment posted to her Sprint account was not the result of Sprint error. We determined that a secured payment arrangement was entered via our automated system on March 21, 2017, for $to post on March 24, 2017. On March 24, 2017, an additional payment was entered via our automated system on for $353.70. Both payments were processed as requested. After speaking with Ms***, she acknowledged making the arrangement and advised that she wasn’t aware that the original payment arrangement would result in an automatic payment processing. We explained that a confirmation text was sent after this arrangement was entered on March 21, 2017, advising of the upcoming scheduled payment. Please also note that a refund was processed for the duplicative payment on March 28, During our conversation with Ms***, we also discussed the device return that occurred in October stemming from a lease give back. We explained that during that time period, her account was over-adjusted for the returned device by $350.97. As a result of the error, we debited Ms***’s Sprint account for the duplicative credit and that debit is reflected on her December invoice. We also pointed out that during that time period, the over-adjustment was applied towards her Sprint account balance as there were no payments remitted to Sprint between September and December 27, 2016. Ms*** accepted our findings and this issue is now resolved We appreciate Ms*** for being a loyal Sprint customer. If she has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will be in contact if they do not remove all the inquiries from my credit reportI do accept the $for wasting my time
Regards,
*** ***

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***, which was filed on behalf of the account holder, Mr*** ***. We appreciate the opportunity to address her concerns. Based on the information provided, Ms*** states that that an unauthorized payment of $was deducted from her bank account. Therefore, she is requesting a refund Effective September 30, 2016, Sprint will begin notifying customers that they have a past due balance on their account that needs to be taken care of, and if left unpaid, Sprint may charge their outstanding balance on a previously used card on their account. Letters will be sent to customers to advise on the past due balance, and that they have days to pay the balance prior to the card being charged. Customers that obtained a recent device, signed a new agreement that allows Sprint to charge any card that has been used on their account previously. Impacted customers purchased a new device (new line or upgrade) starting on July 1, 2016, and voluntary or involuntary cancelled their account, and have an account balance that is past dueAs such, a letter was sent to Mr***’s billing address on February 7, 2017, stating that he had days to pay the balance prior to the card being charged. This information can be reviewed in their agreement on www.sprint.com Mr*** purchased a new device on August 15, 2016, with a leased agreement, and accepted these new terms. He voluntarily canceled his service on December 28, 2016, and as a result, his account was assessed lease cancellation charges totaling $188.80. In addition, he had a $past due balance from the December 16, 2016, invoice for a total balance of $393.09. This information is reflected on his January 16, 2017, invoice. Because Mr*** did not remit payment for this balance, we billed this amount to a card previously used for payment on February 27, 2017. As a result, we consider this a valid payment, and we must respectfully decline his request to refund it We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance, she can contact me toll-free at ###-###-####, ext####. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUnfortunately it took contacting the Revdex.com to get this resolved
Regards,
*** ***

October 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Boost Mobile Inquiry Sprint Case To Whom It
May Concern: Thank you for forwarding the above-referenced inquiry of Mr*** *** to the Sprint Executive & Regulatory Services department. We appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attention. In his inquiry, Mr*** indicated that the paid balance of $was swept from his Boost Mobile account prior to his payment due date of September 19, 2016. He requested that the paid balance be restored so he may continue to use his services. During our discussion with Mr*** on October 5, 2016, we advised that he is subscribed to a sales expired Pay-As-Yplan at a rate of cents per minute, which requires that he add at least $to his account every days to retain active service. Our records reflect that a Trequirement was missed on September 17, 2016. This led to his account balance being swept on that date in accordance with our Terms and Conditions. Due to any possible misunderstanding that may have occurred regarding the Trequirement, we agreed to resume Mr***’s services and apply a credit to his account for $to restore his lost balance. In addition, we extended his next Trequirement to February 5, 2017, to allow him time to dissolve some of the balance with usage without having to continue to add funds to the account. Mr*** verified that the matter has been fully resolved to his satisfaction. We regret any inconvenience this matter may have caused Mr***. If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Donnetha CExecutive Services Analyst

May 11, To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department. We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention. In his inquiry, Mr*** requested
that his Boost Mobile branded iPhone 6s be unlocked for use with another carrierUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.boostmobile.comBoost Mobile will unlock a device under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked The device has been active on the associated account for at least months with the account active during that time We regret any possible misunderstanding that may have occurred regarding the unlock request for this device. However, after a review of our records, we have confirmed that the device was already eligible for DSU unlocking as of January 7, 2016. Please note that the SIM Unlock code was transmitted to the device in question on May 11, 2016. We are unable to provide any assistance with activating the device on another provider’s networkWe regret any inconvenience this matter may have caused Mr***. If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central TimeSincerely, *** *

February 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: We appreciate your assistance in bringing Ms*** ***’s concern to our attention. We apologize for any inconvenience that she may have experienced as a result of this matter. According to the information provided in the complaint, Ms*** expresses her dissatisfaction with the network coverage she received due to a tower being repaired in her service area. She states that our Customer Care representative applied an account credit in regard to the matter. She also states that she requested an additional data roaming allotment in regard to the matter. She states that our Customer Care representative did not provide her with the requested additional data roaming allotment and that she subsequently ported her phone number to another carrier. As this time, she requests that we apply an account credit to offset the resulting Installment Billing Account (IBA) accelerated balance for the phone number that she ported to another carrier. She also states that she had an unfavorable customer experience at the third party store while attempting to address his concernDuring our discussion with Ms*** on February 13, 2016, we confirmed with her that a tower is being repaired in her area which caused service interruption. We also confirmed that our Customer Care representative applied a $account credit for this matter. We confirmed that our Customer Care representative did not provide her requested additional data roaming allotment because Sprint’s Terms & Conditions limit domestic roaming usage to or Megabytes (MB) per line of service based on the plan. Our further account review indicated that Ms*** subsequently ported her phone number to another carrier which resulted in a valid IBA accelerated balance for her phone. As a further demonstration of our commitment to excellence, we advised Ms*** that in accordance with her request, we applied a $account credit to offset the resulting IBA accelerated balance for her phone. She also agreed to later return her phone in good condition to Sprint. We advised her that we sent her a return kit to return her phone and that it is anticipated that her phone will be returned within days. She stated that the matter was resolved. We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and will utilize this input to improve our training and processes. If Ms*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

September 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in
receipt of the above-reference complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** described unfavorable customer experience while attempting to have her devices unlock after remitting payment for the balance owed. She stated that she reversed the payment as a result of an unsuccessful unlock request. As such, she requested that we remove the outstanding balance and recall all negative reporting “Unlocking” is a general term that refers to one or more types of device unlocking. MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted Unlocking a device will not necessarily make that device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about our unlocking protocol is available on our website at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, installment billing purchase agreement, or lease agreement for the device must be fulfilled, including payment in full of any applicable Early Termination Fee(s) or end-of-lease/installment billing purchase options;The account associated with the device must be in good standing;The device has not been reported as lost or stolen and is not associated with fraudulent activity or otherwise flagged as ineligible for unlocking; andThe device has been active on the Sprint network, currently or in the past, for a minimum of days. We confirmed that Ms***’s Samsung Note II device was eligible for MSL unlocking. Please note that we provided Ms*** with the MSL associated with her device on March 6, 2016. Further, we confirmed that the referenced Apple iPhone 5S device was eligible for SIM unlocking. However, Ms*** stated that the SIM unlock information was not successfully transmitted to the device Our records reflect that Ms*** canceled her Sprint services on February 9, 2016, when she ported services for her two lines ending in *** and *** from Sprint to another wireless carrier. Because Ms*** took those actions prior to the satisfaction of her two-year term agreement, we assessed Early Termination Fees totaling $to her account for those lines in exchange for our providing reduced-priced equipment to her. Our records indicate that Ms*** remitted payment for the $on March 2, 2016; however, the payment was returned to Sprint in May During our conversation with Ms*** on August 30, 2017, we discussed the above mentioned information. We advised Ms*** that the disputed balance of $was the result of her not satisfying the terms of her agreement, and that the charges are valid and sustained. We appreciate Ms***’s taking time to provide details of her experience with our Customer Care department. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes Because we are unable to determine that the disputed charges incurred were the result of any error on the part of Sprint, we recommend that Ms*** contact the third-party collections agency, Source Receivables Management, for negotiation of the remaining account balance. They can be reached at ###-###-####. We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with this issue, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Analyst

October 11, Revdex.com
*** *** *** *** *** *** *** ** *** Re: Revdex.com Case ***, *** *** Account *** Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In her inquiry, Ms*** reports that her Samsung Galaxy Note device was recalled by Samsung due to a battery issue. Ms*** seeks assistance with replacing her device and states that she should have received a $credit We reviewed Ms***’s account and confirmed that a replacement Samsung Galaxy Note device was ordered for her on September 19, 2016. Due to the devices being on backorder, it was not shipped until October 5, 2016, The Samsung Galaxy Note was delivered to Ms***’s home on October 6, We received an email from Ms*** confirming that she has received her replacement device. The $credit Ms*** mentioned is for customers who opted to move to another Samsung productMs*** didn’t move to another Samsung product and does not qualify for this offer; however as a gesture of goodwill, we credited her account by $Ms*** is satisfied with our resolution Since we last spoke with Ms***, Samsung has again stopped the sale of the Samsung Note effective October 10, 2016. Ms*** may visit a Sprint store to complete a return transaction for the Samsung Note and purchase another device of her choice We regret any inconvenience that Ms*** may have experienced as a result of this issue. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

I was just wanting to update my complaintI just spoke to the lady assigned to address my issue from the Sprint side. She was very empathetic and allowed me to vent a little more. After conversing for a little while, she wiped my account of all due balances and I notified her that the phones were shipped back per the return pack I had received and that they were prestine. She was very professional and seemed atimate to follow up with the store personnel that caused this issue in the beginning. I will consider the complaint resolved on my side not withstanding any future attempts of collections or derogatory credit reporting. Thank you for helping me with this issue. I have the number for the Sprint person and was told to reach her if I have further issues regarding this account. In summary, phones on the way back to Sprint, bill balance is at zero, and the third party store, I feel will get held accountable by corporate. Again, thank you Revdex.com for helping do what companies should do without being "urged".Grateful,*** ***

October 5, 2017*** *** Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com file ***, Sarah *** Sprint Case *** Dear Mr***: Sprint is in receipt of the above-referenced complaint of MsSarah
***, regarding account XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to cancel one line on her account. She further stated that the incorrect line was canceled, and she incurred cancellation fees for her line of service. Due to this issue, she requested to cancel both of her lines of service and a credit to her account for the remaining balance. We regret any miscommunication that may have occurred regarding the cancellation of the correct phone number. We spoke with Ms*** on October 3, 2017, and have confirmed that both of her leased devices were received. Furthermore, we have adjusted all charges on her account. As a result, Ms***’s account is in final status with a zero balanceWe appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction. If we can be of further assistance regarding these matters, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely,Dianah A.Executive Services Analyst Tell us why here