Sprint Corporation

January 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx Sprint Case *** To Whom It May Concern: The above referenced follinquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customer’s concern to our attentionAccording to the information provided, Ms*** again notes that she is dissatisfied as she indicates that she is in need of a detailed final copy of her Sprint bill and had not received itAdditionally, Ms*** expressed her dissatisfaction with a payment that was debited from her financial institution by SprintAccording to Ms***, the payment was deducted without her knowledge. Ms*** has requested that Sprint review this matter and refund the disputed payment to her financial institution. Our records reflect that Ms*** canceled her service and ported her phone numbers to another carrier on September 29, 2017, and a copy of her final invoice was issued on October 27, 2017, and mailed to Ms***’s billing address on file. Upon speaking with MsSen on December 18, 2017, she confirmed she has not received a detailed invoiceBased on this, Sprint has verified her mailing address and requested a copy of her detailed final billing statement be re-sent to her as of December 11, Please allow 7-business days for receipt of the statement. Additionally, we have verified with Ms*** that she may visit a Sprint corporate store for assistance with a copy of her billing statement Sprint has reviewed Ms***’s payment complaint. According to our records, on September 29, 2017, MsSen ported out phone number ending prior to fulfilling the terms of her respective Installment Agreement COS-Therefore, Ms*** was assessed Installment cancellation accelerated charges totaling $as reflected on the October billing statement. We regret any possible misunderstanding that may have occurred regarding this matter. Per the Terms and Conditions of Ms***’s Installment Agreement, she agreed that by providing us any payment method at any time during the lease term for her devices activated in April 2017, she authorized Sprint to charge this payment method for all amounts owedFor additional information regarding this matter, please visit www.sprint.com/termsandconditionsFurthermore, Sprint sent a letter to Ms***’s address on file on November 29, 2017, advising her that the outstanding debt will be deducted from her financial institution within days from the date of the letter. Our records further indicate on December 29, 2017, that Sprint debited a payment of $from Ms***’s credit card account on file. We attempted to reach Ms*** to discuss the noted items with her furtherHowever, she is currently out of the country and unavailable to speak directly. Please note, we are confident that we have addressed Ms***’s concerns to the best of our ability. We apologize for any inconvenience this may have caused Ms*** and invite her to contact us at the number below at her earliest convenience if she would like to discuss these matters further. We regret any inconvenience that this matter may have caused. If I can be of further assistance with these matters, Ms*** can reach me by contacting the Executive & Regulatory Services Department toll-free at 1-844-282-8211, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: The phone's were turned in at the time of set up so there was never a tracking #,; I was told to call the gentleman at the corporate office back should there be any further concerns regarding that portion of my complaint and he would resolve that concern After our call he was to call his store where I was set up to (a) find out why or took hours for my initial visit so hopefully no one else would have to go through that and (b) inquire as to where my phones are of which I turned downAt this time there seems to be no other problems and this matter seems to be resolvedThe accuracy of the response from Sprint representative is otherwise correct.
Regards,
*** ***

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** L*** Account XXXXX*** Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced complaint of Mr*** *** regarding his Sprint account XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** is dissatisfied with the delay in unlocking his wireless device and inconsistent information he has received regarding this issue We spoke with Mr*** on April 25, 2017, and he confirmed that his concerns had already been resolved to his satisfaction. Mr*** stated that his device is now working with his new carrier and he is pleased with the assistance provided by the last Sprint representative that he spoke with. We advised Mr*** that we regret any inconvenience that this matter may have caused and his feedback regarding his experience will be used to improve our services We are pleased to have fully resolved the concerns that Mr*** brought forth. If I may be of further assistance with these matters, Mr*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

October 11, Revdex.com
*** *** *** *** *** *** *** ** *** Re: Revdex.com Case ***, *** *** Account *** Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In her inquiry, Ms*** reports that her Samsung Galaxy Note device was recalled by Samsung due to a battery issue. Ms*** seeks assistance with replacing her device and states that she should have received a $credit We reviewed Ms***’s account and confirmed that a replacement Samsung Galaxy Note device was ordered for her on September 19, 2016. Due to the devices being on backorder, it was not shipped until October 5, 2016, The Samsung Galaxy Note was delivered to Ms***’s home on October 6, We received an email from Ms*** confirming that she has received her replacement device. The $credit Ms*** mentioned is for customers who opted to move to another Samsung productMs*** didn’t move to another Samsung product and does not qualify for this offer; however as a gesture of goodwill, we credited her account by $Ms*** is satisfied with our resolution Since we last spoke with Ms***, Samsung has again stopped the sale of the Samsung Note effective October 10, 2016. Ms*** may visit a Sprint store to complete a return transaction for the Samsung Note and purchase another device of her choice We regret any inconvenience that Ms*** may have experienced as a result of this issue. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

September 20,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, *** *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the complaint of Mr***
*** *** submitted on August 26, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Mr*** stated that he relocated to Amsterdam, The Netherlands, and was utilizing his iPhone SE device with an international carrierHowever, he wishes to retain his Sprint services, which would allow him to retrieve texts and voicemails messages sent to his Sprint phone number ending in ***Mr*** further stated while overseas he purchased an iPhone 5c device to utilize his Sprint service; however, he encountered problems while attempting to activate this device onto his Sprint accountMr*** requested that Sprint review this matter
Sprint has reviewed Mr***’s complaintAccording to our records, Mr***’s account was activated on April 3, 2016, and activated an iPhone SE device via Installment Billing
Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Furthermore, our records confirm that on June 1, 2016, Mr*** contacted Sprint and requested that we unlock the SIM card for international use, which would allow him to utilize his device with an international carrierPlease be advised unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)
Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock
Sprint will unlock a device under the following circumstances:
• Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options
• The associated account is in good standing
• The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
• The device has been active on the Sprint Network, currently or in the past, for a minimum of days
We confirmed that Mr***’s iPhone SE device associated with the phone number ending in is eligible for SIM unlockingPlease note that the SIM unlock information was transmitted to the device in question on June 1,
While the iPhone SE device was internationally unlocked for use with an international carrier, Mr*** wished to activate an iPhone 5c device that he purchased in The Netherlands, for use with his Sprint service, which would allow him to easily retrieve texts and voicemail messagesDevices that are purchased overseas may be activated on the Sprint network for use with customer accounts; however, they must be compatible with Sprint’s CDMA network
We communicated with Mr*** on September 20, 2016, and relayed the above information to him and advised that the iPhone 5c device is not compatible with the Sprint networkDuring that communication, we explained to Mr*** that while the iPhone 5c device may work most of the time with the Sprint SIM card installed, the device may need to be periodically power cycledMr*** confirmed understanding with the information provided to him and did not require further assistanceWe sincerely regret any inconvenience this matter may have caused Mr***
Sprint sincerely appreciates Mr*** taking the time to provide the details of his experienceWe always strive to improve the quality of the customer service provided to our customersPlease be assured that Sprint values Mr***’s feedback and will utilize his input to improve our training and processes
If we can be of any further assistance, Mr*** can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Eastern Time
Sincerely,
Cindy ***
Executive Services Analyst

March 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr*** *** on behalf of account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention In his complaint, Mr*** states that when he upgraded the devices for wireless lines ending ***, *** and *** and traded in his iPhone devices, he was led to believe that he would receive an iPhone device in exchange at no cost. He further states that he originally activated an iPhone device for his wireless line ending ***, however, later cancelled the iPhone agreement and activated a new agreement for an iPhone Plus device in December 2016. He has confirmed receipt of the promotional device credits for his wireless lines ending *** and ***; however, he is not receiving the promotional credit for his line ending ***. As a result, he is requesting that Sprint provided the promotional credit for his line ending ***. During our discussion with Mr*** on March 2, 2017, we confirmed that when he cancelled the lease agreement for wireless line ending *** on December 2, 2016, and established a new lease agreement he no longer qualified to receive the iPhone promotional offer. During the timeframe Mr*** established the new lease agreement for his wireless line ending ***, the promotional offer had expired. Unfortunately, because Mr*** cancelled his lease agreement *** on December 2, 2017, and established a new lease agreement after the promotional offer had expired, he did not qualify for the noted promotional offer. However, because of any possible misunderstanding regarding the offer, and to bring closure in this matter, we applied account credits totaling $to offset the applicable iPhone promotional payments for the eighteen months of the device agreements. We also advised him that in order to prevent the account from being reflected as past due, although the above-referenced account credit was applied, it is necessary for payment to be remitted each month toward the device lease agreement charges. At the end of the three aforementioned lease terms, Mr*** has the option to purchase the devices per the outlined “End of Life” cost, turn them in, or continue to pay the monthly lease cost. Mr*** stated that he understood and that the matter is resolved to his satisfaction. We regret any possible misunderstanding regarding our lease program. In our effort to provide clear communication about our features and pricing, Sprint publishes an overview of the programs, and our retail brochures, displays, partner stores, and website, www.sprint.com, have not deviated from the published information. Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and will utilize his input to improve our training processes. We regret any inconvenience this matter may have caused. If Mr*** of Ms*** has any further concerns, they can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean JExecutive Services Analyst

October 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Stephanie *** Sprint Account xxxxx*** Sprint Case *** To whom it may
concern: Sprint is in receipt of the above-referenced inquiry of MsStephanie ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received while trying to resolve her device issue. Ms*** stated on September 3, 2017, her device Samsung Note was broken, and she took it to one our Sprint stores to have it fixedShe further advised the device was sent to Asurion, the third-party insurance company for repairsShe stated on September 23, 2017, she went back to the store and paid $to get the device back, only to leave the store and found out the device stopped workingMs*** advised she has been waiting on the replacement device. As a result, Mr*** is requesting that we reset her eligibility and upgrade her device without charge Our records reflect that Ms*** spoke with our executive team on October 5, 2017, and a replacement device was ordered for herWe also received an e-mail from Ms*** on October 6, 2017, to inform us her issue has been resolvedMs*** thanked us for our help We appreciate Ms*** for taking the time to provide us with her experiences with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize his input to improve our customer service training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’ issue is resolved. If we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***I am still requiring Sprint to pay for a bill cycleI had to deal with this inconvenience for a little over two months and had my services cut off twiceIt also affected my father who is under my planSprint will cover one billing period as compensation for the undue stress caused by their errorOnce they pick up a billing cycle, then I will consider the matter c closedI've been a loyal customer for several years
I am rejecting this response because:
Regards,
*** ***

December 6, Revdex.com *** *** *** *** *** *** *** ** *** Re: Revdex.com Case ***, *** *** Sprint Account *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the length of time taken to fulfill his recent device upgrade order or to provide a refund for that order. He stated that he learned that his initial device order was damaged in transit and redirected back to Sprint via UPS but that we did not inform him of the delivery delay. He advised that a portion of the amount he paid toward that equipment order has been refunded; however, he requested that we provide the rest of the refund amount owed to him or ship a new device to him We appreciate Mr***’s taking the time to provide the details of his experience with our Customer Care representatives, and we regret the delay in processing his device upgrade order. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes During our November 23, 2016, discussion with Mr***, we confirmed that the iPhone device shipped to him as fulfillment of his equipment order was damaged during transit and was subsequently returned to Sprint. We offered to contact our Corporate Finance department in an effort to expedite the processing of his refund of the amount paid toward that order. However, Mr*** advised that he would be more satisfied with using the funds toward another device, as initially ordered. We advised that we would contact our Corporate Finance department on his behalf to stop the refund process and attempt to honor his re-order request. He agreed to a follcall from us within the next few days as additional information became available We contacted Mr*** once more on November 30, 2016, and connected him with representatives of our order support team, who assisted with re-ordering his desired device using the funds already remitted to usWe contacted him again on December 5, 2016, and confirmed that his device had arrived and was activated to his account on December 2, 2016. Mr*** indicated his complete satisfaction with the resolution provided. On behalf of Sprint, I apologize for any inconvenience these matters may have caused, and we appreciate his continued business. If we can be of further assistance with these issues, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Russell LB*** *** Executive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, her payment was processed twice causing her bank account to become overdrawn. In addition, she indicates that she returned a phone in November 2016, but she was billed a non-return fee for the device We regret any inconvenience this matter may have caused Ms***. We spoke with Ms*** and advised that our records indicate that the duplicated payment posted to her Sprint account was not the result of Sprint error. We determined that a secured payment arrangement was entered via our automated system on March 21, 2017, for $to post on March 24, 2017. On March 24, 2017, an additional payment was entered via our automated system on for $353.70. Both payments were processed as requested. After speaking with Ms***, she acknowledged making the arrangement and advised that she wasn’t aware that the original payment arrangement would result in an automatic payment processing. We explained that a confirmation text was sent after this arrangement was entered on March 21, 2017, advising of the upcoming scheduled payment. Please also note that a refund was processed for the duplicative payment on March 28, During our conversation with Ms***, we also discussed the device return that occurred in October stemming from a lease give back. We explained that during that time period, her account was over-adjusted for the returned device by $350.97. As a result of the error, we debited Ms***’s Sprint account for the duplicative credit and that debit is reflected on her December invoice. We also pointed out that during that time period, the over-adjustment was applied towards her Sprint account balance as there were no payments remitted to Sprint between September and December 27, 2016. Ms*** accepted our findings and this issue is now resolved We appreciate Ms*** for being a loyal Sprint customer. If she has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***-Rebuttal, *** *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** *** regarding the Sprint account of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms***’s contacting your agency once again. In her rebuttal, Ms*** expressed her dissatisfaction with the length of time taken to fully resolve the concerns outlined in her original filing, namely her request to return the equipment formerly associated with Mr***’s now-closed Sprint account to the point of sale due to unresolved account billing issues. She also reiterated her request that we return to her the equipment she and Mr*** surrendered to the point of sale when they established services with us Unfortunately, our attempts to contact Ms*** via telephone and e-mail on July 11, and 20, 2017, to discuss her remaining concerns related to Mr***’s Sprint account were unsuccessful. However, when we spoke with Mrand Ms*** on June 12, 2017, we informed them that Mr***’s disputed charges were higher than the quoted pricing because his account was not set up for our automatic payment option, as required to receive the $5-per-line discount included in the terms of the promotional rate plan he accepted. We further confirmed that the requirements to receive Mr***’s iPhone devices for free were also not met, as that promotional offer required the leasing and activation of iPhone 32GB devices, but the devices activated to Mr***’s account were iPhone 128GB and iPhone Plus 128GB, respectively. As a result, his account was charged for the full price of the higher-memory devices chosen, and the promotional credits did not award. Based on our review, we were unable to identify any billing error associated with Mr***’s Sprint account. However, as a courtesy due to any miscommunication that may have been provided to the ***s, we applied credits totaling $to Mr***’s account on May 31, 2017, to offset an amount equivalent to four months’ of the $equipment promotional amount and the $automatic payment discount, plus applicable taxes and surcharges, plus late fees incurred. Additionally, we advised the ***s that we will comply with their request that we accept the return of their devices in exchange for our offsetting the remaining lease cancellation and purchase charges associated with those devices. Further, although we cannot obtain and return their previously-surrendered equipment to them, we agreed to provide like devices comparable to those they provided to us. At that time, Mr*** agreed to contact us upon his return from vacation to advise us of his decision and to get more details regarding the final resolution. Our offer remains available to Mr*** for days from the date of that response; however, until Ms***’s rebuttal, we have not yet received any response from him. We again regret the circumstances that led Mrand Ms*** to terminate their services with us, as well as any delay in bringing this matter to closure. As a demonstration of our commitment to excellence, we will extend the expiration of our offer noted above for another days from the date of this response. We look forward to hearing from the ***s. We appreciate having the opportunity to address Mrand Ms***’s remaining Sprint account concerns, and we trust that our actions noted above have restored their faith in our company. If we can be of further assistance with this matter, or if the ***s would like to discuss their outstanding issues in further detail, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Leland *** *Executive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above reference inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing his concerns to our attention. In his inquiry, Mr*** states that when he ported his number to another service provider he was led to believe that he would receive a $service credit for his buyback device; however, he only received credit totaling $He further states that he had a secondary device he wanted to trade in also, but the device had a crack in itHe further states that he was also led to believe that if he repaired the crack screen, Sprint would take the device backHe repaired the screen; however, he states that Sprint refused to take the device backAs a result, he is requesting that Sprint credit his account for the difference in the device credits he received, and for the repair cost of his second device. We spoke with Mr*** on June 5, 2017, and at that time, we advised him that we were unable to confirm the aforementioned offer, however, due to any possible misunderstanding, and to bring closure to this matter, we would apply a credit of $to his account for the difference in the device credit he believed he was supposed to receive. We also applied a $credit for the repair cost he incurred. Mr*** accepted our offer and expressed his satisfaction with this resolution We appreciate Mr*** for taking time to provide us with the details of his experience, as we are continually striving to improve the quality of service provided to our customersIf further assistance with this matter is needed, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely, Sean *** Executive Services Analyst

October 5, 2017*** *** Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com file ***, Sarah *** Sprint Case *** Dear Mr***: Sprint is in receipt of the above-referenced complaint of MsSarah
***, regarding account XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to cancel one line on her account. She further stated that the incorrect line was canceled, and she incurred cancellation fees for her line of service. Due to this issue, she requested to cancel both of her lines of service and a credit to her account for the remaining balance. We regret any miscommunication that may have occurred regarding the cancellation of the correct phone number. We spoke with Ms*** on October 3, 2017, and have confirmed that both of her leased devices were received. Furthermore, we have adjusted all charges on her account. As a result, Ms***’s account is in final status with a zero balanceWe appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction. If we can be of further assistance regarding these matters, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely,Dianah A.Executive Services Analyst Tell us why here

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr
*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In his inquiry, Mr*** has requested clarification regarding Sprint’s unlocking policies regarding his device previously activated on Sprint's network. Mr*** has indicated that he would like the device unlocked for use on another domestic carrier’s network. Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of days. We confirmed that Mr***’ Samsung Galaxy Sis eligible for MSL unlocking. Please note that we provided Mr*** with the MSL associated with his device on October 3, 2017. Mr*** confirmed that his concerns have been resolved to his satisfaction. If we may be of further assistance with this matter, Mr*** can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Lori KExecutive & Regulatory Services Analyst

May 2, Paul *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case ***
Dear Mr***: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms*** expressed her dissatisfaction with the level of customer service she received when she contacted our Customer Service department to request a payment arrangement. During our conversation with Ms*** on April 27, 2016, we explained that as stated in our Terms and Condition of Service, which can be viewed at www.sprint.com, payment is due in full as stated on our customers’ bill. We realize that situations may arise that prevent customers from making the required payment by the due date and Sprint can assist with payment arrangements, if available. However, not all payment arrangement requests can be honored We appreciate Ms*** taking the time to provide us with her feedback regarding our customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. We regret any inconvenience that this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUnfortunately it took contacting the Revdex.com to get this resolved
Regards,
*** ***

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** *** submitted on June 9, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with a Sprint account being established in her name, without her authorization or knowledgeMs*** further expressed her dissatisfaction with the outstanding balance related on the disputed account being forwarded to an outside collections agency, *** ***Ms*** requested that Sprint investigate this matter and remove the negative reporting from the credit bureaus Sprint has reviewed Mr***’ complaintWe spoke with Ms*** on July 3, 2017, to discuss her concerns in detailDuring our discussion, we advised Ms*** that we would further investigate this matter and follwith her accordingly. Based on our investigation with our Fraud Management group, we are unable to identify any fraudulent activity. As such, Sprint considers the charges and our actions to collect the debt to be valid. Accordingly, we must respectfully deny Ms***’ request to remove negative reporting from the credit bureausOur Fraud Management group contacted Ms*** on July 5, 2017, and relayed the aforementioned information to her. However, Ms*** declined to further discuss this matter Since our initial conversation with Ms***, we also attempted to follwith her on July 5, 2017, without success. Should Ms*** have any additional questions and/or concerns pertaining to this matter discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this issue may have caused Ms***. If I can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-####. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, Romualdo FExecutive Services

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of *** *** *** submitted on April 28, 2017. We appreciate your assistance in bringing our customers' concerns to our attention. According to the information provided, Ms*** stated that she had an unfavorable customer service experience while attempting to resolve her billing concern. Ms*** stated that she returned equipment to Sprint’s Returns warehouse; however, her account was assessed an equipment related charge in association with her respective Lease AgreementTherefore, Ms*** requested that Sprint review this matter and adjust her account accordingly. Sprint has reviewed Ms***’s complaint. According to our records, Ms*** purchased a Samsung Galaxy Sdevice via Sprint’s Lease program on March 17, 2015. Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device. If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge. More information regarding the Lease program is available at our website, www.sprint.com/lease Upon further review, we confirmed that Sprint’s Returns warehouse has received Ms***’s Samsung Galaxy Sdevice on May 4, 2017. As such, on May 4, 2017, Sprint applied a one-time adjustment of $to her account to offset the Lease Device Purchase Amount charge for the respective Lease Agreement, which will appear on the May billing statement We spoke with Ms*** on May 4, 2017, and relayed the aforementioned information and resolution to her. Ms*** expressed her satisfaction in Sprint’s effort to resolve her concernsWe appreciate Ms*** for taking the time to provide us with her experiences with Sprint’s Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms***. If Ms*** has any additional concerns related to this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

October 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***Sprint received this inquiry on October 10, 2016. We appreciate your assistance in bringing our customer’s concerns to our attention. In his inquiry, Mr*** states he is year Sprint customer and decided not to renew his contract due to his customer service experience and billing concerns. Nevertheless, he states that he was persuaded into renewing his contract with a guarantee that charges would be accurate per the terms of his service plan. He further stated that he was advised if he was not satisfied with his billing, he can opt out of his contract without penalty. After changing his service plan, he states for the last seven months he has spent thousand of dollars and his service plan has changed numerous times. Mr*** further states he has been unable to resolve his account billing concerns and as a desired resolution to this matter, he wants to cancel his account without incurring cancellation fees. We spoke with Mr*** regarding his account billing concernsDuring our discussion with Mr***, he stated that he believes he has overpaid his account and that he is being billing incorrectlyHe also stated that he was quoted $275, before taxes and surcharges, for his four phone lines under the $Unlimited plan. We advised Mr*** that his service plan was added on March 22, 2016, for the $Unlimited Plan (2nd line $45, 3rd line $and 4th line free) for unlimited talk, text and data. We advised him that his March billing statement indicates that he was billed under separate service plans for two phone lines and this caused an increase to his monthly billing. We further advised him that he was billed correctly on his April through August invoices; however, he was not assessed the monthly lease charge for phone line ending in ***We explained to Mr*** because he was not billed for the lease charges, we applied the July and August monthly lease rate to his September billing statement. We further explained that his monthly rate is $260, excluding taxes and surcharges, for his four phone lines. Additionally, we applied credits totaling $to his account to offset the additional cost towards the March billing statement and late fees. With this credit, Mr***’s account balance was reduced to $for the September billing statement, which he agreed to pay. We advised Mr*** that we will monitor his next month’s billing to assure that his account is billing correctly. Mr*** accepted our resolution and agreed to continue service with Sprint with the understanding that the account is billing correctly We apologize for any inconvenience this matter has caused Mr***. If Mr*** needs further assistance regarding this matter, he may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between the hours of 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did try to send in an update to the Revdex.com upon the completion of my transaction with sprint, in the return of my devices I was unable to locate a link or a page for me to do so After the two months of calling I was finally able to reach someone that could correct the situation I appreciate sprint understanding the situation and in the end doing what was necessary to remedy it Because of the honest and quick results from my final interactions with Sprint, I am not going to view the company bad because of the few who need to be further educated
Regards,
*** ***