Sprint Corporation

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms*** advised that she received misinformation regarding a deposit requirement during a call to our Telesales departmentIn addition, she expressed dissatisfaction with the Sprint Satisfaction Guarantee, device manufacturer’s warranty program, and that a $device payment failed to post with the corresponding charge to her invoice. As a result, she requested that Sprint issue a $refund We regret any difficulty Ms*** may have experienced with her service activation and devices and any possible misunderstanding that may have occurred related to her payments and requested refund. We determined that down-payment and account deposit information was discussed with our customer during her call to our Telesales Department on September 16, 2016. Our records reflect that payment requirement information was correctly communicated via a Sprint authorized, third-party retail representative during the sale on October 14, Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy. Customers may return their undamaged device to the point of sale within that time period for a full refund (day of the days start when the device is activated). For additional information on the Sprint Satisfaction Guarantee, please visit our website at www.sprint.com/guarantee All new Sprint devices and/or Mobile Broadband devices come with a one-year manufacturer’s warranty limited to manufacturer’s defect. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. Warranty replacement provides that, upon determination of a manufacturer’s defect and the device is still within the limited one-year manufacturer warranty period, our customer may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warranty. Our customer is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty. Further details regarding the terms of the manufacturer’s warranty may be found via the respective manufacturer’s website and via the device user’s guide, while additional information about TEP may be reviewed at www.sprint.com/tep. We appreciate Ms***’s taking the time to provide us with the details of her customer service experience. We are continually seeking ways to improve the quality of service provided to our customers. Our representatives are required to attend extensive training classes before they are released to assist our customers. Additionally, transactions are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service. Ms***’s feedback is valued, and has been forwarded to the appropriate management staff empowered to investigate further, and make changes in this area During our April 5, 2017, conversation with Ms***, we discussed the previous information. Ms*** advised that she returned the iPhone device to the Sprint authorized, third-party retail store, and received a refund of her $payment to that store. Currently, the account reflects an $balance, stemming from monthly service charges and the purchase of a Samsung Galaxy Sdevice with Gigabytes (GB) of memory. Ms*** advised that she retained possession of the Samsung Galaxy Sdevice and used it in a promotion from another carrier. As a result, she accepted the current account balance We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this issue, Ms*** can contact me directly by calling our Executive & Regulatory Services Department toll-free at ***, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** *** submitted on June 9, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with a Sprint account being established in her name, without her authorization or knowledgeMs*** further expressed her dissatisfaction with the outstanding balance related on the disputed account being forwarded to an outside collections agency, *** ***Ms*** requested that Sprint investigate this matter and remove the negative reporting from the credit bureaus Sprint has reviewed Mr***’ complaintWe spoke with Ms*** on July 3, 2017, to discuss her concerns in detailDuring our discussion, we advised Ms*** that we would further investigate this matter and follwith her accordingly. Based on our investigation with our Fraud Management group, we are unable to identify any fraudulent activity. As such, Sprint considers the charges and our actions to collect the debt to be valid. Accordingly, we must respectfully deny Ms***’ request to remove negative reporting from the credit bureausOur Fraud Management group contacted Ms*** on July 5, 2017, and relayed the aforementioned information to her. However, Ms*** declined to further discuss this matter Since our initial conversation with Ms***, we also attempted to follwith her on July 5, 2017, without success. Should Ms*** have any additional questions and/or concerns pertaining to this matter discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this issue may have caused Ms***. If I can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-####. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, Romualdo FExecutive Services

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Mr*** disputed our completing an evaluation of his credit during a recent interaction at one of our retail locations, citing that we did not fully disclose to him all charges related to Sprint services prior to taking that action. He requested that the associated inquiry be removed from his credit report We regret any possible misunderstanding that may have occurred regarding the cost of our services and Mr***’s decision to not pursue activation of services with us. Based on information he provided during our telephone conversation with Mr*** on December 16, 2016, we forwarded his request to the appropriate Finance team for review. During our folle-mail messages with Mr*** on December 27, 2016, we advised him that we have taken steps to have the referenced credit inquiry removed from his credit record. We asked that Mr*** please allow up to days for the completion of that process We regret any inconvenience this issue may have caused Mr***. If we can be of further assistance with this matter, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst Tell us why here

September 22, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case
*** To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** stated that he recently attempted to sign up for Calling and was informed that he would incur an additional charge on some of his subscriptions. As a result, he is requesting that we add calling at no charge to all of his subscriptions or release him from his service agreement Calling is available for Android and iPhoneWith Calling customers can experience improved voice service in locations that previously had limited or no mobile network coverage. Additionally, calling does not have a monthly recurring charge and is provided to our customers at no additional chargeCalling allows customers to make and receive calls over connections in almost any locationAndroid devices are also able to use Messaging services (SMS/MMS) over Wi-FiiPhone supports SMS or iMessage over Wi-FiMMS Messages for iPhone (Pictures, Videos, and Group Messages) require mobile coveragecalling is a feature that is included in all service plans as long as the device supports calling During our conversation with Mr*** we advised him of the aforementioned information and informed him on how to enable the calling feature on his device. Additionally, we advised him that we must respectfully decline his request to release him from his current lease and installment agreements. If we may be of further assistance with this matter, please contact us by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension ***. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias TExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** filed on behalf of Sprint accountholder Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** disputed the monthly charges assessed to Mr***’ Sprint account, advising that they are higher than quoted when they upgraded two devices on his account and expressed dissatisfaction with our adding two new lines of service during those transactions. Mr*** requested that we cancel the two additional lines of service and provide reimbursement for monthly services he believes were charged erroneously We regret any possible misunderstanding that may have occurred regarding Mr***’ noted device upgrades and his monthly billing. Our records reflect that he or an authorized user on his account upgraded the equipment for one of his lines of service on November 6, 2016, and that, during that transaction, we identified that the existing line of service was not yet eligible for equipment upgrade and that a new line of service was added. In addition, we identified that a similar scenario occurred for a second line of service on Mr***’ account on June 15, 2016. Based on our review and Mr***’ rate plan, equipment, and other account option choices, we are unable to identify any error on the part of Sprint related to his billing or the referenced equipment upgrade interactions During our June 12, 2017, conversation with Mr***, we explained the information outlined above. Mr*** advised that he and Mr*** have already ported three of six mobile numbers from our network to another provider and that he intended to pay off the installment billing purchase agreement associated one of those lines of service. Mr*** also advised that he had sold the equipment associated with the remaining ported mobile numbers. As such, we informed him that we are unable to provide any credit toward those equipment financing agreements. Mr*** indicated his understanding of that information but reiterated his dissatisfaction with our position. Based on his feedback, we agreed to forward his dispute to our executive management team for additional review and to follow up with him promptly. Unfortunately, our attempts to contact Mr*** again on June 14, 16, and 20, 2017, were unsuccessful. However, we identified that the information outlined above and previously explained to Mr*** is correct. While we regret that he may not agree with our response to his inquiry, we have spent considerable time reviewing this matter. As such, our position remains unchanged. We regret any inconvenience this matter may have caused. Although it is our goal to amicably resolve all concerns brought to our attention, we regret that we were unable to so do in this situation. If Mr*** or Mr*** would like to discuss this matter in further detail, or if they would like to provide additional information for our consideration, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Wednesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

December 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX4590, *** *** Case *** To Whom It May Concern: Sprint
is in receipt of the above inquiry submitted by your office on behalf of *** ***. We appreciate your assistance in bringing Mr***’s concerns to our attention According to the information provided, Mr*** stated that he is experiencing problems with two of his Samsung Galaxy S8+ devices, and is requesting a refund All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Since Mr*** does not subscribe to TEP on his phone numbers ending and 7274, and he is experiencing a problem with his devices, Mr*** may visit his local Sprint service and repair center for diagnostic testing. At that time, our Service and Repair technician will determine if the phone is eligible for repair or exchange. There is a $fee for each repair, $for cracked screen and up to a $fee for each exchange. Replacement equipment may be remanufactured or equipment can be the same or a comparable model with similar features as the original device. In addition, some devices may not be eligible for in-store service. Mr*** also has the option to send his devices directly to the manufacturer, if it is still within the limited one-year manufacturer warranty period, and it has been determined that his devices have a manufacturers defect. However, Mr*** would be responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty. If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device We spoke with Mr*** on December 20, 2017, regarding his concerns. At that time, we partnered with the management team of a Sprint repair location and confirmed that two replacement Samsung Galaxy S8+ devices were ordered for Mr***. Although, no credit is due, because we value Mr***’s patronage, we applied a $courtesy credit to his account. In addition, since the purchase of Mr***’s devices has exceeded the Sprint Satisfaction Guarantee timeframe, we must respectfully decline his request for a refund We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, he can contact me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #***, Vanessa C*** Sprint Account #xxxxx*** Sprint Case # To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Vanessa C*** submitted on October 11, We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, MsC*** expressed her dissatisfaction with the inability to receive her Visa Reward Cards in accordance with Sprint’s Contract Buyout promotionMsC*** requested that Sprint review this matter and honor the aforementioned promotion Sprint has reviewed MsC***’s complaintAccording to our records, on August 30, 2017, MsC*** established service with Sprint by portiphone line ending in with our Telesales groupFurthermore, on September 1, 2017, MsC*** portphone lines ending in ***, ***, ***During these sales transactions, she activated four devices via Sprint’s 18-Month Leasing program. We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from T-Mobile, Verizon or AT&TPorting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday. Regrettably, MsC*** did not meet the qualifications of this promotion due to the non-traof her previous wireless service provider’s devices. We spoke with MsC*** on October 27, and relayed the aforementioned informationDuring our discussion, we offered to extend the Contract Buyout promotion to MsC*** in exchange she would need to traher previous wireless service provider’s devices at a local Sprint Retail Store location or via our website, www.sprint.com/buyback, and she would need to provide us with a copy of the trareceipt along with her previous wireless service provider’s final billing statement indicating the Early Termination Fees or accelerated Installment Billing balance for the aforementioned phone lines MsC*** stated that she attempted to return the two devices associated with phone lines ending in *** and *** to a local Sprint Retail Store location; however, they declined to accept her previous wireless service provider’s devices due to being damagedIn an effort to ensure a satisfactory resolution, we offered MsC*** a one-time adjustment of $to negate a portion of her current account balanceHowever, MsC*** declined our offerShould MsC*** reconsider her position and wish to confirm acceptance of our proposed offer, we encourage her to contact the undersigned directly within days from the date of this responseWe regret any inconvenience this matter may have caused MsC***If we can be of further assistance, MsC*** can reach us by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext8903. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** ***-*** Account xxxxx*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customer’s concern to our attentionIn her inquiry, Ms*** states she have been a customer since 2001, and was unable to added a line with a new device without making a deposit. She states that she contacted our Customer Care department because she received an email stating three devices were added to her account and a text message stating she needed to pay her bill. Ms*** states she later discovered via her online account access that her account balance was $and that three devices were ordered and shipped to an unknown address. Ms*** states that her account was fraudulently billed for devices she did not authorize. As a result, Ms*** is seeking assistance with this matter. She also requests that she be released from her contract and allowed to keep her four phone lines Please be advised that we spoke with Ms*** regarding the noted fraudulent activity and her account billing concerns. We advised Ms*** that her account was credited in full for the fraudulent charges assessed to her account for the alines and devices. We confirmed she cancelled two phone lines ending in *** and *** on April 22, 2017. In an effort to further assist, we extended the offer to adjust the lease cancellation fees and purchase price of the devices associated with phone lines ending in *** and ***, contingent on the return of the iPhone 6S GB and Samsung Galaxy SEdge devices in good conditionAdditionally, as a gesture of goodwill, and as a demonstration of our appreciation of her long tenure with Sprint, we applied a one-time credit of $to offset charges reflected on the March billing statement. Ms*** accepted our handling of this matter and agreed to follwith our office once she cancels the service on her account on May 10, 2017. At that time, we will place a return kit order for the return of the referenced devices We regret this matter has led to Ms***’s decision to leave Sprint. If Ms*** needs further assistance regarding this matter, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between the hours of 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It My
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** stated that he contacted Sprint in December and requested his account to be cancelledHe stated that the representative advised him that it would be cancelled at the end of the billing cycle in January 2017. He stated he was advised that his final bill would be $120. He stated he then discovered that one of his telephone numbers had not been cancelled as he had requested and he received a bill for approximately $and his account was sent to an outside collection agency. He is requesting a resolution to these issues After completing a review of Mr, ***’s Sprint account from September to January 2017, we were unable to identify any billing errors. Mr***’s balance in the amount of $consists of unpaid monthly recurring charges We spoke to Mr*** on April 3, and provided him with the above-referenced information. At his request, we cancelled the number ending in effective immediately. In an effort to reach an amicable resolution, we offered and Mr*** accepted a courtesy credit in the amount of $300, which was applied to his account. After the credit was applied, the adjusted balance was $165.46. Mr*** made a payment with his credit card in the amount of $165.46. His account is now closed and reflects a zero balance. He stated that he considers the issue resolved to his satisfaction We appreciate Mr*** taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused. If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon RExecutive Services Analyst

November 3,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: *** *** *** on behalf of *** ***
Sprint Account: XXXXX***
Revdex.com File #***
Sprint Case # ***
To Whom It May Concern:
Sprint
is in receipt of the above-referenced complaint of Mr*** *** ***, received on October 11, 2016, We appreciate your assistance in bringing our customer’s concern to our attention
Ms***’s filing expressed concern with the level of service received while attempting to resolve his account concernsMr*** stated that the Sprint account number ending in xxxxx*** is being charged for a device that was returned to SprintAs such, Mr*** requested that Sprint review the account and take the appropriate action
Sprint has reviewed Mr***’s complaintUpon completion of our review, on November 1, 2016, we have confirmed that the device was previously utilized on phone number ending in *** was received at Sprint’s warehouse on, June 24, Unfortunately, the aforementioned phone number and equipment agreement was not cancelled until September 15, Our records further indicate the account incurred an equipment cancellation charge in errorTo fully resolve this matter, on November 1, 2016, Sprint applied a credit of $to the account to offset the equipment cancellation charge, as reflected on the October 14, invoiceAlso, an additional adjustment of $was applied to offset the monthly equipment charges, as reflected on the July through September 14, invoicesOn November 2, 2016, via email correspondence, our Executive Analyst informed Mr*** of our finding and our resolutionMr*** responded via email that his issue was resolved to his satisfaction
We apologize for any inconvenience Mr*** may have experienced as a result of this matterWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and his concerns have been forwarded to the appropriate managerial staff for further review
If we can be of further assistance with this issue, Mr*** can contact the undersigned by calling our Executive & Regulatory Services Department at ###-###-#### Ext***, Monday through Friday between a.mand p.m., Central Time
Sincerely,
Hakima W
Hakima W
Executive Analyst
Tell us why here

---------- Forwarded message ----------From: Daniel Hinkle Date: Sat, Apr 23, at 12:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #11190203.To: Revdex.com
Complaint is resolvedPlease update

December 6, Revdex.com *** *** *** *** *** *** *** ** *** Re: Revdex.com Case ***, *** *** Sprint Account *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the length of time taken to fulfill his recent device upgrade order or to provide a refund for that order. He stated that he learned that his initial device order was damaged in transit and redirected back to Sprint via UPS but that we did not inform him of the delivery delay. He advised that a portion of the amount he paid toward that equipment order has been refunded; however, he requested that we provide the rest of the refund amount owed to him or ship a new device to him We appreciate Mr***’s taking the time to provide the details of his experience with our Customer Care representatives, and we regret the delay in processing his device upgrade order. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes During our November 23, 2016, discussion with Mr***, we confirmed that the iPhone device shipped to him as fulfillment of his equipment order was damaged during transit and was subsequently returned to Sprint. We offered to contact our Corporate Finance department in an effort to expedite the processing of his refund of the amount paid toward that order. However, Mr*** advised that he would be more satisfied with using the funds toward another device, as initially ordered. We advised that we would contact our Corporate Finance department on his behalf to stop the refund process and attempt to honor his re-order request. He agreed to a follcall from us within the next few days as additional information became available We contacted Mr*** once more on November 30, 2016, and connected him with representatives of our order support team, who assisted with re-ordering his desired device using the funds already remitted to usWe contacted him again on December 5, 2016, and confirmed that his device had arrived and was activated to his account on December 2, 2016. Mr*** indicated his complete satisfaction with the resolution provided. On behalf of Sprint, I apologize for any inconvenience these matters may have caused, and we appreciate his continued business. If we can be of further assistance with these issues, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Russell LB*** *** Executive Services Analyst

March 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr*** *** on behalf of account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention In his complaint, Mr*** states that when he upgraded the devices for wireless lines ending ***, *** and *** and traded in his iPhone devices, he was led to believe that he would receive an iPhone device in exchange at no cost. He further states that he originally activated an iPhone device for his wireless line ending ***, however, later cancelled the iPhone agreement and activated a new agreement for an iPhone Plus device in December 2016. He has confirmed receipt of the promotional device credits for his wireless lines ending *** and ***; however, he is not receiving the promotional credit for his line ending ***. As a result, he is requesting that Sprint provided the promotional credit for his line ending ***. During our discussion with Mr*** on March 2, 2017, we confirmed that when he cancelled the lease agreement for wireless line ending *** on December 2, 2016, and established a new lease agreement he no longer qualified to receive the iPhone promotional offer. During the timeframe Mr*** established the new lease agreement for his wireless line ending ***, the promotional offer had expired. Unfortunately, because Mr*** cancelled his lease agreement *** on December 2, 2017, and established a new lease agreement after the promotional offer had expired, he did not qualify for the noted promotional offer. However, because of any possible misunderstanding regarding the offer, and to bring closure in this matter, we applied account credits totaling $to offset the applicable iPhone promotional payments for the eighteen months of the device agreements. We also advised him that in order to prevent the account from being reflected as past due, although the above-referenced account credit was applied, it is necessary for payment to be remitted each month toward the device lease agreement charges. At the end of the three aforementioned lease terms, Mr*** has the option to purchase the devices per the outlined “End of Life” cost, turn them in, or continue to pay the monthly lease cost. Mr*** stated that he understood and that the matter is resolved to his satisfaction. We regret any possible misunderstanding regarding our lease program. In our effort to provide clear communication about our features and pricing, Sprint publishes an overview of the programs, and our retail brochures, displays, partner stores, and website, www.sprint.com, have not deviated from the published information. Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and will utilize his input to improve our training processes. We regret any inconvenience this matter may have caused. If Mr*** of Ms*** has any further concerns, they can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean JExecutive Services Analyst

August 4, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** states that he requested to change his service plan and was advised that it would backdated to the beginning of his bill cycle. He states that he reviewed his subsequent bill and noticed that his charges increased to $and that he had two different service plans. He further states that he contacted Sprint and that he was offered a $credit but the amount is not enough to offset the extra charges. As a result, Mr*** is requesting that we credit his bill in full. We regret any possible misunderstanding that may have occurred regarding Mr***’s billing. Our records reflect that his service plan was corrected on July 14, 2017. Our records further reflect that because his service plan was backdated to the beginning of his bill cycle, his charges were prorated. Our records further reflect that he received a $credit to offset a portion of the prorated charges. Further, one of our representatives applied another $credit to his account to offset a portion of his charges. During our conversation with Mr*** on July 25, 2017, we provided the information detailed above. He stated that his bill should be $263. In an effort to resolve this matter amicably, we offered him a one-time credit of $to offset the difference between his prior service plan and his current service plan. He accepted our offer and was satisfied with our resolution. We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. If we can be of further assistance with these concerns, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

April 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
We appreciate your assistance in bringing Mr*** ***’s data usage concern
to our attentionWe apologize for any inconvenience that he may have experienced as a result of this matterIn the inquiry, Mr*** is disputing the calculation of data usage reflected on his accountAs a result, he is requesting that Sprint address this matter to his satisfaction or allow him to be released from his contract
During our discussions with Mr***, we confirmed that the data usage reflected on his account is being correctly calculated and that his account is provisioned with the 2GB High Speed data planWith this plan, data speeds are slowed when he exceeds the 2GB of high speed data included in the planWe also confirmed that we have notified him via text message alerts that data usage on his phone was nearing the 2GB of high speed limitAs a further measure available to him to remain under 2GB of high speed data usage, we recommended that he close running applications on his device and that he eliminate automatic synchronized email updates, doing so manually instead
Our Network Quality and Technical Support teams also reviewed Mr***’s account and confirmed that the data usage accumulation is accurate and provided him with the details of MMS text messaging impacts on dataWe explained that only one kilobyte of data is used when sending a lengthy text message or when a picture is attached, and that his 2GB High Speed Data plan allows for million kilobytes of high speed data usage and unlimited 2G data speed usage, which prevents the potential for any data overageAs a demonstration of our commitment to excellence, we offered to replace his device with a feature phone and provision a voice and text only plan at a lower cost than the current 2GB High Speed Data planWe also offered to block the data usage ability on his phone because he stated that his data usage and needs were limitedHowever, he declined citing that he does need access to some dataIn light of his dissatisfaction with the services and offers provided to him in regard to this matter, we agreed to apply an account credit to offset his phone’s cancellation charges with the return of his phone in good working conditionMr*** accepted this offer and stated that he will contact us following the port out of his phone number to another carrier, and at that time, we will send him a kit to facilitate the returnUpon confirmation of the returned phone in like-new condition, we will apply an account credit to offset the cancellation charges that will be assessed, in accordance with our resolution agreement
We regret that Mr*** has elected to cancel his service as a result of this matter and appreciate his feedbackIf he needs further assistance, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time
Sincerely,
Patricia S
Executive Services Analyst

March 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 11***, *** *** *** Sprint Account #xxxxx*** Sprint Case #*** To
Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** *** submitted on February 16, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction with being assessed data overage charges totaling $related to the Mobile Hotspot feature on his device associated with phone line ending in ***Mr***, stated that he was informed by a Sprint Customer Care representative that we would adjust 50% of the data overage chargesAdditionally, Mr*** expressed his dissatisfaction with the lack of coverage in his home service of Gasport, NY and surrounding areasMr*** requested Sprint review these matters and adjust his account accordingly Sprint has reviewed Mr***’s complaintWe regret that the coverage in Mr***’s home service and surrounding areas have fallen short of his expectations. We are continually seeking ways to improve the quality of service provided to our customers with our ongoing commitment to improve coverageOur research into this matter determined that our network serving the area near Mr***’s billing address is operating within parameters during the time he stated that he experienced poor service. In addition, Mr***’s home service area is located within Sprint’s fair coverage area As outlined in our Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage and quality of services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, dropped calls can occur any time the radio signal between our network and a wireless device is blocked by natural, man-made, or weather-related obstructions. Because we understand that dropped calls are a frustrating aspect of wireless communication, each time a call is dropped; information is automatically recorded by our engineers and is used in our ongoing commitment to improve coverage. According to our records, on December 19, 2016, he contacted our Customer Care group and activated the Mobile Hotspot feature on his device associated with phone line ending in ***. Our records further indicate that he exceeded the data allotment in the casual Mobile Hotspot plan between January 1, and January 31, 2017, resulting in data overage charges totaling $392.83. Additionally, on January 12, 2017, our Customer Care group applied a partial adjustment of $to offset a portion of the data overages. We spoke with Mr*** on March 10, 2017, to discuss his concerns in detail. To satisfactorily resolve this matter, we applied a final adjustment of $to his account to offset the portion of the monthly recurring charges and remaining data overages charges as reflected on the January 18, through February 18, 2017, billing statements, leaving his account closed with a zero balanceAs such, Mr*** expressed his satisfaction with the resolution provided. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ *** SExecutive Services Analyst

October 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he states that when he upgraded three of his phones via Sprint’s Installment Billing Agreement (IBA) program, he was offered credits totaling $per line for all lines. He advises that he is only receiving a $credit per line, and is thus requesting that we honor this offer and provide him with additional credit. He further advises that he will accept a one-time credit of $to honor the promotional credits Our records reflect that Mr*** upgraded and accepted three 24-month IB agreements on August and 17, 2016. We confirmed that he is qualified for and is receiving a $credit per line. We further confirmed that the additional $credit does not apply to the IB agreements for his devices. However, because of any possible misinformation provided at the point of sale, and to bring closure to this matter, we applied credits to Mr***’s account totaling $today. Mr*** advises that this matter is now resolved to his satisfaction. Sprint also considers this matter closed We appreciate Mr*** for taking time to provide details of his experience with our representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr*** may have experienced as a result of this matter. If he has any additional questions, he can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

Tell us why here...May 26,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account # XXXXXX***
Sprint Case # ***
To Whom It May Concern:
Sprint is in
receipt of the above-referenced complaint of *** *** submitted to Sprint on May 5, We appreciate your assistance in bringing our customer’s concerns to our attention
In Ms***’s filing, she expressed her dissatisfaction with the lack of coverage in her home service area of Macon, GA, as well as the inability to properly utilize Sprint serviceIn addition, Ms*** stated that she had an unfavorable customer service experience while addressing her coverage concernsMs*** requested that Sprint investigate this matter and apply an adjustment to her account accordingly
Sprint has reviewed Ms***’s complaintWe regret that the coverage in Ms***’s area has fallen short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersOur research into this matter determined that our network serving the area near Ms***’s billing address is within Sprint’s “good” coverage area and was operating within parameters during the time she stated that she experienced poor service
Please note that as stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverageSprint has made no warranty or guarantee of the same
In an effort to ensure a satisfactory and mutually acceptable resolution, we attempted to contact Ms*** via phone and e-mail on May 8, 9, and 15, 2017, and mailed a letter to the address on file on May 15, 2017, advising her of our receipt of her complaint and our need to speak with her directlyUnfortunately, we have not received a return call from Ms***Therefore, we continued with our contact efforts to Ms*** on May and of 2017, without success
Sprint is committed to protecting the privacy of our customersIn accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the accountIn accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaintWe look forward to speaking with Ms*** and encourage her to contact us at her earliest convenience
We appreciate Ms*** taking time to provide the details of her experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes
Sprint regrets any inconvenience Ms*** may have experienced while attempting to resolve this issueIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services Department toll free at ###-###-####, extension ***I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time
Sincerely,
/s/ Taheera L
Taheera L
Executive Service Analyst

February 7, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** ***, submitted on January 11, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’ complaint, he expressed dissatisfaction with his experience while attempting to start service with SprintHe states that he attempted to return the equipment and cancel service within the return period, but was refused because of items missingMr*** is requesting to cancel his Sprint service or maintain the service and remove the late fees on account XXXXX***. We spoke with Mr*** on January and 27, 2017, regarding his disputeAs a means to provide an amicable resolution and to bring closure to this concern, we applied a credit to the account in the amount of $for late fees applied to the December and January billing statements resulting in a new balance of $Mr*** services are currently suspendedWe advised that he would need to pay $immediately to resume services; $is due on February 10, Mr*** understood the information providedShould Mr*** want to further discuss, he can contact me directly to addressWe appreciate Mr*** for taking the time to provide us with details of his recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your forwarding our customers’ concerns to our attention. In her inquiry, Ms*** indicated she visited a store on April 4, 2017, to purchase her leased devices. She was told it would cost approximately $and she would own the devices. She paid the amount in the store and indicates she receive a bill for $186.75. She stated she received a bill indicating the devices were $each, along with a late fee. She also stated she needs a return envelope to return a satellite. She is requesting we remove the balance due and any negative credit reporting. We reviewed Ms***’s account and confirmed she was leasing two iPhone devices. The End of Lease (EOL) purchase price was $for each iPhone. Ms*** paid $during her store visit on April 4, 2017. The EOL fee is reflected on the invoice dated April 26, 2017. We were unable to identify the $device fee that Ms*** mentioned. During our conversation she indicated she would email us the charge, but to date, we have not received the email Further review indicates Ms*** had a balance of $due by April 15, 2017, as reflected on her invoice dated March 26, 2017. The only payment that posted during this time frame was her EOL payment of $211.44. As a result, her March invoice remained unpaid and she was assessed late fees During our conversation with Ms*** on July 27, 2017, she did not accept our explanation and continued to dispute the $balance. We offered to prorate the service plan for the days she used service and she declined. As a gesture of goodwill, we issued credit for $to Ms***’s account. As a result, her account reflects a zero balance. We have reversed the collections write off and she will receive a credit deletion letter within days if it appeared on her credit report. Last, we mailed Ms*** a prepaid envelope to facilitate the return of her Airave device. We confirmed with Ms*** on August 7, 2017, that she received the return envelope. Ms*** needs to return the Airave to us within days to avoid the non-returned Airave fee of $ We regret any inconvenience Ms*** may have experienced as a result of these matters. If she needs further assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst