Sprint Corporation

Although sprint has been in contact with me regarding this matter, they are prolonging it so I owe them more and more money Regarding the buyback, I do still qualifyI have days to do itI choose not to do it because they do not buy out the contract as stated in advertisementWhen I received my last bill I called sprint and told them that the device buyout was $and asked if I would recieve that amount so I can pay ***I was then told noThey only give you what they think the phone is worthSo the guy told me that basically it will not buy me outI refuse to give up two smart phones for around $when one they are worth more and two $is owed on themThey are two samsung sI get a call from them every days or so I made my first complaint days after I started service and asked to be let go and where to send the devicesA rep hand delivered the phones so I had no return address and was told I can not return them to the storeI have already left sprintIt cost me $to switch back to *** but it's worth itNo my dispute is them sending me a ridiculous billEither they can have their devices and we call it even or I can give them to tmobile and still lose out on money.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

December 20, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX***, Sprint Case
*** To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr. *** stated that when he activated service he was advised that he qualified for a free iPhone promotion. He stated that although the store representative confirmed the offer on multiple occasions the offer has not been honored. As a result, he is requesting that we honor the promotion and apply credits for any additional charges he may have incurred as a result of this issue During our discussion with Mr***, we advised him that we forwarded the details of his concerns to our retail management team. We confirmed that a in an effort to reach an amicable resolution and due to any possible misunderstanding that may have occurred our retail store agreed to apply a credit of $to his account to offset the device cost differenceMr*** accepted our offer and is satisfied with the resolution We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Tobias TExecutive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, *** P*** Account XXXXX*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention In his inquiry, Mr*** expressed dissatisfaction with the level of customer service that he received while trying to resolve a dispute regarding the monthly charge of $for his iPhone SEHe is disputing the monthly charge as he stated the iPhone SE was offered for free We spoke with Mr*** on June 8, 2017, regarding his concernsDuring our discussion, we outlined the requirements for the iPhone SE free promotionWe explained to Mr*** that his account does not meet the requirements for the promotion as he is on a 50% off plan that excludes the iPhone SE free promotionAlthough we did not confirm that a Sprint error occurred, we offered to apply a monthly courtesy credit to the account to offset the installment for the iPhone SE which Mr*** accepted We regret any frustration this matter may have causedIf we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael G Executive Services Analyst

September 19, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, July *** Sprint Account xxxxxx***, John *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsJuly ***, an end user on the Sprint account of MrJohn ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her filing, Ms*** expressed her dissatisfaction with our not accepting the exchange of her previously-recalled Samsung Note device for a new Samsung Note device, explaining that she maintained possession of her Note device after last year’s recall with assurance that she could exchange it for a Note device when released for sale. Ms*** requested that we allow her to exchange her device and pay the cost difference or terminate her previous device finance agreement and provide a refund of payments remitted toward that agreement We regret any misunderstanding that may have occurred regarding Ms***’s device exchange request. Our records reflect that Ms*** remitted a payment of $plus applicable taxes when she accepted a month service agreement for her referenced Samsung Note device on August 6, 2016. Our records further reflect that, upon the systematic shut-down of that device model from our services related to the noted Samsung device recall, Ms*** reactivated a former device to her line of service on December 19, 2016. In addition, we confirmed that our representatives informed her on February 6, 2017, that she could keep her Samsung Note device to be used toward an equipment upgrade when the Samsung Note device model was launched. Unfortunately, our attempts to contact Ms*** via telephone and e-mail on September 8, 11, and 13, 2017, to discuss her reported concerns were unsuccessful. Subsequently, we received an e-mail response from her on September 14, 2017, stating that her device exchange concern has been addressed and resolved by the manufacturer’s exchange process. We appreciate Ms***‘s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced as a result of these matters. If we can be of further assistance with these issues, she or the account holder, Mr***, can contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** *** Sprint Account xxxxxx Sprint Case ***
* To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. Sprint received this inquiry on May 4, Thank you for bringing his account concerns to our attention, as we appreciate the opportunity to address this matter. In his inquiry and during our discussion with Mr***, he stated that he cancelled his contract because he had an issue with his device, but a Customer Care representative kept the account active on a minimum service plan without his consent. Mr*** believed that his account was cancelled until he received a letter informing him otherwise. Mr*** also stated that his account is in collections for the $balance. As a result of this matter, Mr*** would like the account balance cleared and removed from his credit recordsDuring our discussion with Mr***, we advised him that our initial research into this matter determined that his account was billed correctlyWe attempted to explain the charges; however, Mr*** stated that he disagreed with our findings and would not give us the opportunity to outline the details of his account records. We attempted to follwith Mr*** to discuss our findings once again on May and 23, 2016; however, we were unsuccessful. We researched the information provided by Mr*** and upon completion of our investigation, we determined that the account balance is validThe account balance of $represents the charges assessed on the November through March billing statements, representing the monthly service charges, late fees and a valid Early Termination Fee (ETF) assessed for cancelling prior to fulfillment of the active service agreementUnfortunately, we have no record of a service cancellation request; therefore, the account remained active and continued to billConsequently, the account was cancelled on March 2, 2013, for non-paymentIn an effort to bring about an amicable resolution to Mr*** concerns, we are extending the offer to credit the late fees and ETF, totaling $Once the remaining difference is paid, we will be able to update the debt to reflect as paid in full (PIF); however, we are unable to grant Mr*** request to delete the referenced account from his credit records as the charges are valid. If Mr*** would like to accept our offer, we request that he contact our office directly at the number below. Our offer is available to him for the next days. We regret any inconvenience this matter may have caused Mr*** If he needs further assistance regarding this matter, he may contact me by calling the Executive and Regulatory Services department toll-free at ***, extension ***. I am available Monday through Friday between the hours of 8:a.mand 4:p.m., Central TimeSincerely, *** ** Executive Services Analyst

October 6,
Consumer Specialist
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
This is in response to the letter received by our
organization on September 14, regarding *** *** ***We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important
Ms***’s filing expressed her dissatisfaction with the inability to cancel phone lines ending in *** and *** in the middle of her billing cycleMs*** stated she contacted our Customer Care group and requested to cancel the above lines effective immediatelyIn response to her request, Ms*** was informed that the above lines would be cancelled at the end of her billing cycleMs*** requested that Sprint review this matter and cancel phone lines ending in *** and *** effective immediately
Sprint has reviewed Ms***’s complaintAccording to our records, on September 13, 2016, Ms*** contacted our Customer Care group and requested to cancel phone lines ending in *** and *** effective that day, prior to the bill cycle end date of October 2, As stated in our Terms and Conditions of Service, Sprint advertises and provides services in monthly incrementsIf services are terminated before the end of the billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the service planAs such, the cancellation of phone lines ending in *** and *** was scheduled for and took effect on October 2, 2016, the bill cycle end date
In order to ensure that Ms***’s account concerns were successfully addressed and to provide a mutually acceptable resolution, we must speak with Ms*** directlyWe have made multiple attempts to reach her regarding her account concernsWe attempted to contact her via phone and e-mail on September and of 2016, advising her of our receipt of her complaint and our need to speak with her directlyPlease note that we have received e-mail communication from Ms*** on September 19, 2016, advising us that due to time constraints it is difficult for her to speak with the undersigned directlyHowever, we made additional contact attempts to Ms*** on September 20, 23, and 30, Unfortunately, we were unable to speak with Ms*** directly
Sprint is committed to protecting the privacy of our customersIn accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the accountTherefore, we ask that Ms*** contact us at the number provided below at her earliest convenience, in order to complete the authentication of her account and discuss her concerns
We regret any frustration this matter may have caused and look forward to hearing from Ms*** to address and resolve her account concernsIf Ms*** would like to further discuss this matter, Ms*** can contact our office toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time
Sincerely,
Cheryl S
Executive Services Analyst
here

June 16,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx
Sprint Case ***
Dear Mr***:
Sprint is in receipt of the above-referenced complaint of
Mr*** ***We appreciate your assistance in bringing our customers’ account concerns to our attention
According to the information provided, Mr*** indicates that he received misinformation at the point of sale when he visited a Sprint store regarding adding additional phone lines to reduce his overall monthly bill through a new service plan; which caused his monthly bill to reflect a $increaseMr*** did indicate that Sprint resolved the difference for months through March He is requesting Sprint to resolve the difference for a total of months through March
Sprint’s Marketing Department works diligently to ensure that the information included on our web site and in our brochures are accurate and contain the information that will allow customers to make informed decisions regarding Sprint serviceWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
We spoke with Mr*** on June 16, 2015, and although we maintain that the signed documentation provided to Mr*** at the point of sale matches the information on recordIn an effort to amicably resolve this matter, credits totaling $have been applied to offset the $difference through March We further advised and Mr*** understands that in order for his monthly bill to reflect the promised rate, he will need to continue to pay $monthly through March
Further, Sprint appreciates Mr*** taking the time to provide us with the details of his experience with retail representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and have forwarded his feedback to the appropriate management team
Sprint regrets any inconvenience this matter may have causedIf you have any questions regarding this matter, please contact us at our Executive & Regulatory Services departmentWe can be reached toll-free at ###-###-#### or you may contact me direct at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
*** W
Executive Services Analyst

Hello,Sprint resolved this to my satisfaction, this case may be closed.Thanks,Timothy ***

February 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry *** Sprint Account xxxxx7881_ *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** is disputing the $balance reflected on his canceled account. He requested that we waive these charges Sprint advertises and provides services in monthly increments. If services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan. Our records reflect that Mr*** canceled his services by porting his five lines of service from Sprint to another service carrier on October 28, 29, and November 15, 2017. Although he elected not to utilize the service following his cancellation request, the service was available to him, and the full monthly service charges are validWe regret this information may not have been explained to Mr***; however, this is provided in our Terms and Conditions of Service We spoke with Mr*** on February 2, 2018, regarding the above-referenced concerns. We explained that respectfully, he ported the line ending in four days into the new bill cycle, and that the balance for $was valid. However, in and effort to mutually resolve this matter, we applied credit to the account to offset the balance in full. As a result, the canceled account now reflects a zero balance owed. We regret any inconvenience that this matter may have caused *** and the loss of his business. If we can be of further assistance related to this complaint, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LJ*** LaDonna J*** Executive Analyst

September 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To
Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on August 17, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she expressed her dissatisfaction with encountting an unfavorable customer service experience while attempting to resolve her account concernsMs*** further expressed her dissatisfaction with her Samsung Galaxy Edge device malfunctioning associated with phone line ending in ***Ms*** requested that Sprint review this matter, replace her device and provide her with an amicable resolution Sprint has reviewed Ms***’s complaintPlease note that all new Sprint devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty We spoke with Ms*** on August 23, 2017, to address her equipment concerns. At that time, we advised Ms*** that since she subscribes to our TEP option on her noted line of serviceIf the problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. Ms*** will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms***’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claim. A deductible of $to $350, depending on the device model, is required at claim approval. Further details regarding TEP and the coverages under ESRP and ERP is available on our website at www.sprint.com/tep We regret any misunderstanding that may have occurred regarding the replacement for Ms***’s Samsung Galaxy Edge deviceWe followwith Ms*** on September 8, 2017, and relayed the above informationIn an effort to ensure a satisfactory and mutually acceptable resolution, we offered to make an appointment at the nearest Authorized Service and Repair Center location to have our Retail Store technician perform a diagnostic testing on her Samsung Galaxy Edge device or she have the option to file an insurance claim with our program administrator, Asurion by calling toll-free at ###-###-#### or www.phoneclaim.com/sprint Furthermore, we offered and Ms*** accepted a one-time courtesy adjustment of $to negate a portion of her current account balanceThis adjustment will appear on Ms***’s September 12, 2017, billing statementAt that time, Ms*** advised us that this matter has been addressed and she have agreed to contact Asurion directly to file an insurance claim. We appreciate Ms*** taking the time to provide us with the details of her experience with SprintWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information received, Mr*** advised that a line of service was added to his Sprint account without his knowledge or consent. Mr*** advised that he is not in possession of the device for that line of service and requested that we remove the line and associated charges from his account We regret any possible misunderstanding that may have occurred regarding the addition of the referenced line of service to Mr***’s Sprint account. Our records reflect that the line of service was added and activated at the one of our retail locations on July 12, 2016.. Our records further reflect that Mr***’s dispute has been reviewed by our Fraud Management team on multiple occasions but that we have been unable to identify any error on the part of Sprint or fraudulent activity related to his dispute We spoke with Mr*** on July 31, 2017, and explained the information outlined above. Mr*** reiterated his dispute but advised that he knows the person who added the line to his account. As such, we explained that his issue is a civil matter and that we must decline his request. We recommend that Mr*** contacts his local law enforcement agency if he wishes to pursue this matter further We regret any inconvenience this issue may have caused Mr***. We believe that his reported concerns have been fully addressed; however, if he would like to provide additional information for our consideration, we invite him to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.mCentral Time Sincerely, Katherine DExecutive Services Analyst

May 24,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** *** submitted
on May 8, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Ms*** stated that she had an unfavorable customer service experience while attempting to address her equipment concern, which led her to elect a new wireless service providerMs*** expressed her dissatisfaction with receiving monthly billing statements, after she requested the cancellation of services with SprintMs*** requested that Sprint review these matter and process a refund to her accordingly
Sprint has reviewed Ms***’s complaintOur records reflect that Ms*** established services with Sprint on June 1, 2013, by portiphone number ending in ***Additionally, Ms*** activated an iPhone Silver 16GB device via Sprint.com on-line services on September 27, 2014, and participated in Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease
Our records reflect that Ms*** contacted our Customer Care group regarding her request to cancel services on March 21, Our Customer Care representative advised Ms*** that her services would be scheduled for cancellation at the end of her billing cycle date of April 2, However, due to an inadvertent error, the scheduled cancellation was not processed, per her request and the services remained active resulting in monthly recurring charges for an additional month of service as reflected on her May billing statement
We spoke with Ms*** on May 17, 2017, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we advised Ms*** that we regret the circumstances that led to her decision to terminate services with SprintIn addition, we explained to Ms*** that we reviewed our call recording on March 21, 2017, and based on our review, we offered to cancel her services on phone number ending in ***, which Ms*** acceptedAccordingly, her account was cancelled effective May 17, 2017, and we offered a one-time courtesy adjustment of $for the monthly recurring charges as reflected on the May billing statement and cancelled the respective Lease Agreement for her iPhone Silver 16GB device associated with phone number ending in *** and agreed to adjust the Fair Market Value charge of $plus applicable taxes, without requiring Ms*** to return the device as a one time courtesy and exceptionWe advised Ms*** that her account is closed with a remaining valid balance in the amount of $This balance represents unpaid monthly recurring charges as reflected on the January through April billing statementsMs*** confirmed her understanding with the information and resolution relayed to her and was satisfied in Sprint’s efforts to resolve her account concerns
We appreciate Ms*** taking time to provide details of her experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
David H
Executive Services Analyst

June 9, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # ***, ***
*** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 16, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with the LG Gdevice associated with phone line ending in *** malfunctioning after accepting a software update. She expressed further concern with her inability to have the above-referenced device serviced and/or replaced at a local Sprint Authorized Service and Repair Center or by our program administrator, AsurionMs*** requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms***’ complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Our records indicate that Ms*** does not subscribe to TEPTherefore, if she is experiencing a problem with her device she may visit her local Sprint service and repair center for diagnostic testing. At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warranty. Ms*** is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms***’ device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at a Sprint service and repair center for a fee of $75. If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device. Please note that Sprint does not provide loaner devices. Upon further review of this matter, we have confirmed that an Advanced Exchange order was approved and processed for a replacement LG Gdevice on May 11, 2017. Subsequently, Ms*** received and activated the replacement LG Gdevice on phone line ending in *** on May 12, 2017. Thereafter, Ms*** enrolled in Sprint’s Total Equipment Protection Plus (TEP) plan on May 17, In an effort to ensure that Sprint has satisfactorily resolved Ms***’ equipment concerns, we attempted to contact her via phone and e-mail on May 18, and of 2017, and mailed a letter to her address on file on May 23, 2017, advising her of our receipt of her complaint and our need to speak with her directly. Unfortunately, we have not yet received a return call from Ms***. Therefore, we continued with our contact efforts to Ms*** on June and of 2017, without success. Should Ms*** require further assistance, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenience Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaintWe look forward to speaking with Ms*** and encourage her to contact us at her earliest convenience We regret any inconvenience this matter may have caused Ms***. If Ms*** would like to further discuss this matter, she may contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

Please this network does not worth this amount of $that was just debited from my accountPlease the amount is above my budget and family income to sustainI would like to withdraw from thisThis withdrawal from Sprint has put my account in deficit and default that attracts extra bank chargesI use Raza calling cards to make international calls.but sprint charged me for thatPlease I would like sprint to free me from this imposed captivity because its fraud
Regards,
Chike O***

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt
of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. Ms***’s filing expressed her dissatisfaction with the payment in the amount of $that was deducted from her financial institution by Sprint via her debit cardAccording to Ms***, this payment was deducted without her knowledge. Ms*** has requested that Sprint review this matter and refund the disputed payment to her financial institution. Sprint has reviewed Ms***’s complaint. According to our records, Ms***’s Sprint account was activated on December 21, 2016, and canceled on February 26, 2017, as a result of her line of service ending *** being ported to a different provider. Therefore, Ms*** was assessed valid charges for the equipment she leased and monthly charges for the service during three full billing cycles plus applicable taxes, regulatory charges and late fees as reflected on her billing statements dated December 26, 2016, through May 26, Therefore, we confirmed that her outstanding balance of $is valid for services rendered We regret any possible misunderstanding that may have occurred regarding this matter. Per the Terms and Conditions of the Lease Agreement that Ms*** signed, by providing us any payment method at any time during the lease term for her devices activated in December (including any extended lease period), she authorized Sprint to charge this payment method for all amounts owedFor additional information regarding this matter, please visit www.sprint.com/termsandconditionsFurthermore, Sprint sent a letter to Ms***’s address on file on April 28, 2017, advising her that the outstanding debt will be deducted from her financial institution within days from the date of the letter. Our records further indicate that Sprint debited a payment of $from Ms***’s debit card account on file on May 18, 2017, to satisfy the remaining charges on her accountAs a result, we must respectfully decline her request to refund this payment We spoke with Ms*** on May 25, and June 6, 2017, and relayed the aforementioned information. We also advised her that we waived the final late fee of $that was reflected on her May 26, 2017, as a one-time courtesyTherefore, her account is now in final status with a zero balance. Please note, that we are confident that we have addressed Ms*** concerns to the best of our ability. We apologized for any inconvenience this may have caused Ms***. If she should have any questions regarding this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information received, Mr*** indicated that the account reflects higher than expected charges. As a result, he requested assistanceAlthough we were unsuccessful in our efforts to reach Mr***, Ms*** did respond and was able to authenticate her ability to access and make changes to Mr***’s accountWe have requested that Mr*** contact us to confirm Ms***’s authority to address this matter. During our June 9, 2017, conversation with Ms***, she advised that she was promised invoice balances of $per month for the Sprint products and services that she selected. We regret any misunderstanding that may have arisen as a result of our providing a projected invoice balance. We advised Ms*** that Mr*** was provided with a projected invoice balance at the point of sale as a courtesy to assist in reviewing his purchase choices. We further informed her that invoice balances inherently change slightly due to a variety of factors and that we do not promise that any and all of Mr***’s invoice balances will reflect any exact amount. Ms*** again acknowledged that the itemized charges assessed to Mr***’s Sprint account were correctly quoted and that the charges and applicable taxes, surcharges, fees, and additional purchase charges correctly add up to the invoice balance that had been assessed We thanked her for her candid feedback regarding our invoice estimate protocol but respectfully declined her request for creditWe regret any inconvenience this matter may have causedIf Mr*** has any further concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

May 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: ***, *** *** Sprint Account xxxxx*** Sprint Case: *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on May 7, We apologize for any inconvenience that Ms*** experienced as a result of this matter and appreciate your assistance in bringing our customers' concern to our attention According to the information provided, Ms*** expressed her dissatisfaction with having two separate payments processed on May 6, 2016, for the same invoiceMs*** requested that Sprint review this matter, provide a refund for one of the payments and apply an adjustment to her account for the overdraft fee that was assessed by her financial institution Sprint has reviewed Ms***'s complaintAccording to our records, two separate payments of $were processed via the Sprint Zone application on May 6, Ms*** contacted Sprint the following day, May 7, 2016, and inquired about receiving a refund for one of the above paymentsA refund was subsequently processed on May 9, for $128.06, which was applied to her credit card on file We spoke with Ms*** on May 16, 2016, and she confirmed that the disputed payment was refunded to her credit card on file; however, Ms*** requested that we compensate her for the overdraft fee of $that was assessed from her financial institution due to the duplicate payment, which contributed to a second overdraft fee of $for an unrelated expense Although Sprint is unable to refund or offer credit for overdraft or other fees imposed by other companies for insufficient funds; to amicably resolve this matter, we agreed to apply a one-time courtesy credit of $to her account, and Ms*** accepted our resolution We appreciate Ms*** for taking the time to provide us with the details of her experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value this feedback and will utilize the input to improve our training and processes If we can be of any further assistance regarding this matter, Ms*** can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand 2:p.m., Central Time Sincerely, Robert M Robert MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseI* no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Although an executive representative is sprint contacted me to resolve this issue, the in store manager failed to fix what he had promisedI went to the store 2/to return the deviceThe manager said the loan from the amount would appear on my bill but it would be removed be*ore my bill which was 2/On 2/my bill was adjusted to its amountThe next day my bill shows I owed The executive at sprint had called me to see if things were fixedI had in*ormed him the loan amount appeared back on my billThis was 2/The executive said he would call me backI sent him an email the following week to let him know my bill still had the chargesI have not heard back and I even called the sprint store to speak to the manager about the charges that he was supposed to adjustThe manager was out sick but an email from the store was sent to him in regards to my complaintStill nothing was resloved and my bill had charges added back on that I was told would be removed Regards,
*** ***

Executive & Regulatory Services P.OBox Irving, TX October 13, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customer’s concern to our attention In her inquiry, Ms*** stated that she received a text message reflecting a promotional offer to turn in her iPhone 5S and upgrade to an iPhone via a Lease agreement at $per month. However, she was later informed that the promotional offer could not be honored as mentioned in the text message. She has requested that we honor the promotional offer We have made several attempts to contact Ms*** by telephone and e-mail on October 5, 10, and 12, 2016, to discuss this matter in detail. Unfortunately, we have been unsuccessful. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder prior to speaking with an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. We have reviewed the account and it appears that Ms***’ concern regarding the iPhone upgrade may have already been resolved. If this is not the case, we invite Ms*** to contact our office at her earliest convenience so that we may address her concerns We regret any frustration that this matter may have caused. If we can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # xxxxx*** Sprint Case #*** To Whom It May
Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on April 17, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with being advised to remit a payment to satisfy the terms of her respective Lease Agreement associated with phone ending in ***, enabling her to upgrade her deviceHowever, after remitting the required payment, she was advised that she was unable to upgrade her device. As a result, Ms*** requested Sprint to provide her with a refund, without success. Ms*** stated that she contacted her financial institution and requested to have the payment reversedSubsequently, Sprint suspended her servicesMs*** requested that Sprint review this matter, apply an adjustment to her account accordingly and restore her services Sprint has reviewed Ms***’s complaintOur records indicate that Ms*** upgraded the device associated with phone line ending in *** on December 29, 2016, at the third-party retail store location. At that time, she purchased an iPhone 6s device via Sprint’s Leasing program. Furthermore, on March 13, 2017, Ms***’s account was suspended for nonpayment and subsequently restored on March 13, 2017, after Ms*** remitted a payment of $to satisfy her outstanding account balance. In addition, on March 15, 2017, Ms*** remitted a credit card payment of $to satisfy the terms of her respective Lease Agreement associated with phone line ending in ***, enabling her to upgrade her device. However, the payment was reserved since the funds were not available. Lastly, we confirmed on April 14, 2017, Ms*** contacted our Customer Care group and she was advised that a lease dispute was processed in the amount of $to place the Lease charges on hold. We spoke with Ms*** on May 4, 2017, and relayed the aforementioned informationTo retain the account, we offered a one adjustment of $to offset the reconnection fee and monthly recurring charges and applicable taxes as reflected on the April 11, and May 11, billing statements. Ms*** expressed her satisfaction with the resolution provided to her. We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst